EzyBook Omdömen 5 753

Very disappointing experience after booking the meet and greet service at Luton.

Communication with reception was very poor, potentially due to a language barrier, as everything had to be repeated several times. Even though I followed the instructions and called 30 minutes before arrival, the driver called again while we were driving to check where we were, which felt unnecessary and disruptive.

The worst part was the pick-up. The number provided simply did not answer the phone and kept us waiting. After I sent a message with our confirmation number and informed them of our arrival, we still had to wait outside for more than an hour to get our car back. The reception number either did not answer or, when they did, kept saying the driver would arrive in 5 minutes — but the driver only arrived after 20 minutes.

A lot of time wasted. Never again.

WHAT A SCAM !!
I HAD TO FIXED MY CAR DENT IT COST ME £700 AND THE KEEP SENDING ME OFFER THEY WANT TO DENT MT CAR AGAIN BE CAREFULL PEOPLE

I gave this company 5 stars at first until after getting home I received a £100 parking fine from Manchester airport,
This company uses a bunch of people who send you directions where to meet the meet and greet person, however after following their instructions I've ended up with a £100 fine.
Contacted ezybook with a copy of the parking fine and was told they were an agent not actually the people who deal with the parking, they said they would send the relevant information to the parking company, however now the parking company has turned round and said I went the wrong way, even though I followed their direction.
Please be very careful if your thinking of using this bunch of bandits or you've got a good chance you'll end up like me with a parking fine when you get home?
If I had gone the wrong way I would have paid the parking charge immediately.
Do not use their so called secure airport transfer ltd?

This was literally the worst meet and greet dropnoff parking experience.
On departure we called up 30 mins prior to reaching the airport and yet the driver was about 25 minutes late. No apologies!

On our return, they instructed us to call when weve collected our luggage which we did and then the driver was over an hour late!

When we called they told us 30 minutes which was already too long for a meet and greet service however as me tioned they took over an hour without calling to give us any updates! We had to call multiple times after standing in the cold parking area for way too long! After the first 30 minutes we called and they said the driver will be there in 10 mins.. but he wasn't.. when we tried calling back the main office no one took our call .. eventually the driver called and said he'll be there in another 7-8 minutes but which was really another 15 minutes.

Will never use this service again!

SCAM COMPANY DO NOT USE
they supply fraudulent and fake parking companies who false advertise and have fake reviews all over their website. Their customer service is terrible and they will refuse refunding you if you choose to cancel. Also make their money off admin charges. Please report this company and have them shut down. They should not be allowed to let you book these fake and dangerous airport parking companies who all are one company operating under different names. They will not look after your car or deliver the promised service, often parking cars on roads, getting involved with police, joy riding and more. See their real trustpilot reviews and you will see for yourself.

Booked parking, needed to cancel straight away as not happy about paying £7 each way to be picked up. Sent email for refund and bot heard back. Called and get no answer

Good value price , very professional service with good in timings and easy and clear instruction on direction for drop off, pickup and meet and greet instructions. Would use them again in the future and very reliable ,highly recommend them to anyone who need parking service. Thanks Peceli.

Whilst booking with ezybook that was simple , but the provider Bee Heathrow parking was shocking and unprofessional.
They were an hour late to collect us , then proceeded to to tell us they had parked our car in by two other cars and couldn’t place the keys . Another 1.5 hrs trying out all the keys stored in a plastic box unlabelled we then got our car out .
There is no office to wait in , buisness seems to happen from the back of a red van .
I’ve requested a full refund but have yet to receive it .

It is very easy to find and book airport parking via EzyBook. It offers good choices and the price is very compatible. All in all, I am happy with their service and I am a return customer.

Flying out from Luton Airport used Meet & Greet through Ezybook. Directions to drop off car were excellent and the process was easy and hassle free. On arrival, phone them and walked to the pickup point to collect car. Staff were very friendly and explained what to do on arrival. Have used them for two trips in the coming year from Luton and Manchester. Would highly recommend them and competitive pricing.

Great service. Dropped off hustle free and pick up was flawless

I will use it again. The post code is very accurate. I just arrived, parked my car and during about 15 minutes bus to airport arrived. On the way back bus arrived on the bay I knew and brought me to the car.
Location is very close to airport too, good price, excellent service.

Excellent service! Got to the parking area 30 minutes early but was immediately taken to Heathrow. On my return I phoned when I was clearing customs and the driver was outside exactly where he dropped me off 5 minutes later! EXCELLENT!

Easy to book - Airport Parking at Luton was easy to find and the staff were helpful and efficient in getting you to the Terminal in quick time, return also.
Next time at Luton deffo book with EzyBook,
Regards,
Rupert

I am happy with the service. The driver was friendly.

Excellent service from dropping off and also picking up,the car was as we left and the diver was very polite

Shocking service from Bee Parking at Heathrow. I called them around 35 times, and my son called a further 20 times. Sometimes the phone was off, other times they answered and hung up without explanation. Zero communication, zero support, and a very stressful experience at the airport. Screenshots available. Avoid.

WARNING - DO NOT USE EZYBOOK

Absolute criminals and cheats.
Damaged my car and denied it. Asked for evidence which i sent then claimed there is a £750 Excess in the T&C. They have no office to contact and delayed communication responses.
Basically they can damage your car up to £750 and you have no recourse...

The website seems to use fake reviews. After a terrible experience with BEEPARKING HEATHROW I looked the company up on other platforms and found many others had experienced similar issues. My car was filthy, scratched and left running (over 40 miles of fuel gone).
I have read reviews of others where they tracked the cars moment and could see it was parked on random side streets, rude and aggressive staff as well as damaged cars.

Ezybook prompting this as a 4.9 gives scammer, and they should be more vigilant in checking who they partner with IF they are genuine.

Booked for Heathrow meet and greet. My flight was delayed getting back to Heathrow, I messaged them in the air. When I contacted their Parking contractor there was no reply and they left me stranded over night until the next morning. I have recieved no apology from Ezybook and they have washed their hands and stated it is nothing to do with them . Terrible customer service.