EzyBook Omdömen 5 753

I am disappointed with the customer service I’ve received from Ezy Bookings. After making a booking, I was charged a different amount than what was originally agreed. When I raised this issue, I was simply told to contact my bank instead of being properly assisted.

I then tried to resolve the matter directly with Ezy Bookings, but it has been an exhausting experience. I’ve been passed from one person to another with no clear answers or accountability. I’ve also sent multiple emails and have been in correspondence with Rohit and Jessica, yet nothing has been resolved.

To make matters worse, I was even asked to provide my bank details, which made me feel extremely uncomfortable. It has now been three weeks, no one is picking up calls, and I still have not received my refund.

Overall, this has been a very frustrating and stressful experience. The lack of communication, accountability, and basic customer care is unacceptable. I would strongly advise others to think twice before booking with Ezy Bookings.

Always use this company and never have any problems.
Drop off is well communicated and collection is quick and easy 5 Stars

Nathan Taylor

Please beware of excessive over parking charges that you are not informed before using this company and others.

I got stranded in Dubai due to the bombing and tried several times to contact this company but no joy. On return to pick up my car, l was charged £15 per day extra for each day overnight. Even though l used them 3 to 4 times per year, they will not reduce this charges which l feel is too excessive.

Flights cancelled last minute because of war not by choice and they refused to change dates or refund. Waste of time . 2 cars EZY-388491 and EZY-388494

The service was great but waiting time to be collected was 30mins and it was really cold and windy.

I don’t know how they have positive reviews. PLEASE PLEASE AVOID! I booked parking for April with included free cancellation and after seeing reviews I cancelled 2 days after. I was promised my refund within 7-14 days and it’s been a month. When I chased up I was able told payment system was down. Since then they don’t reply to any emails. I’m having to go through my bank for my refund! Avoid avoid avoid.

Great Experience, we have used EzyBook, on a number of time, and the service has been faultless

we will be using you again

Happy with the service provided.

Both on arrival and departure the experience was beyond abysmal. They were 45 mins late when I arrived resulting in me having to rush to catch my plane. I had to pay extra for ticket as they make you pay this (in the small print!). I didn't believe this could be topped but were over 50 mins late when returning my car. The car had loads of baked on bird pooh on it - Absolute cowboys (insulting cowboys probably!)

Avoid this company like the plague. Arrived at Stanstead at 10pm and finally got the car at 12.20 am. If you like hanging around airports on a Sunday for 2 hrs crack on. Excuse was didnt have any drivers, the thing that makes my blood boil is the fact that we would of got a cab and picked up ourselves. Didn't even pay the car park £10 on collection as a bit of compensation. For someone who is flying in and out of the country every month, I've never experienced such bad incompetence before. EZYBook can do one in future.

They turned up on time and returned the car as promised on time.. price was good also

Brilliant service, I’ve used many meet and greet but these were speedy and sent text to confirm all the info

Booked in error as someone in our party had already sorted. Impossible to actually talk to someone, still waiting for a refund 2 weeks later. Not sure it will be a full refund, avoid at all costs
Update, no refund, had to raise a dispute via the card company, avoid at all costs.

If i could give company 0 stars I would. I cancelled my booking within 24 hours, they replied and cancelled my order. I email twice asking for my refund - radio silence. I emailed a third time, I got a reply explaining their payment system is down "if" it comes back then they will look into a refund. Pardon, are they ok?! This is absolutely disgusting! I then offered to supply my back details for a transfer or card machine. Shock horror - radio silence. Avoid like the plague!

Great customer service. Called the mobile number once we’d collected our luggage and our car was at the agreed location within 30 minutes! With definitely recommend

I booked with this company but I had to cancel - I gave 5 days notice( only require 48 hours) I should receive a full refund as I had taken an insurance but after sending 10 emails I am still waiting for my full refund( i have been refunded £15 less for admin) I am not getting any replies to my emails and phone number provided ( rung 15 times) just goes to playing music . I have not been able to speak to anyone.

I have provided evidence to the company via emails but no response.

This was literally the worst meet and greet dropnoff parking experience.
On Arrival we called up 30 mins prior to reaching the airport and yet the driver was about 2.00 hours late. Also driver not received my phone call and customer service team they said 10 minutes, 10 minutes they late 2 hours No apologies! 👎

Seems They only accept the positive reviews on their website!

Had a very bad experience with one of their vendors “ Heathrow Valet Parking - Meet and Greet“ and couldn’t review them

Very easy to use website and excellent experience.The price was very good compared to other websites.I would recommend Ezybook.

On arrival at Heathrow on 6th January had to repeatedly call the company to find out where they were then on arriving back in the UK 6 weeks later when the driver arrived with my car he parked the car in a bay handed over the keys and car park ticket, I turned round driver gone nowhere to be seen, on walking round my car I have a scratch from front nearside all the way to the back, the windscreen has a 5 inch cracked down the centre and two very big stone chips and the car smelt of cigarettes, I called the company before leaving the airport I was told nothing to do with him and to call another number, the guy on the second number told me to take pictures and email there complaints department which I did on returning home, to date I still haven't received a reply or a phone call.

I advise anyone not to use this company, they do not deserve the 1 star that I couldn't remove. This company needs taking down.

I have used a lot of meet and greet companies at Heathrow and never had an issue, first and last time with this company.