I’ve downloaded the app and we also have an RFID fob but I find every time using the charger is a challenge. The system is just not intuitive. I usually manage to charge my car but without fail othe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
At the Tulfarris Hotel Blessington on 28 July,the first charger I attempted to use produced a prolonged clicking noise from my BZ4X but wouldn’t commence charging. I moved to another charger adjacen... Se mer
Företaget har svarat
Scottish tours have been possible with Ezo. I would however, recommend the app over payment card. It's really easy to setup and best done prior to your journey 😉 Using the Ezo network in the... Se mer
Företaget har svarat
The charging station in Lismore wasn’t working for us regardless of our attempts to use credit, debit or EV manufacturer’s charge card. I rang the number on the machine and a very pleasant woman answe... Se mer
Företaget har svarat
3,6
Medel
489 omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Charging stopped a few times at the…
Charging stopped a few times at the start.
Very expensive, I had topped up my Revolut with nearly twice what I would pay elsewhere but it was still insufficient
24 juli 2026
Svar från EZO
Hi Brigitte,
Thanks for taking the time to share your feedback. We appreciate you letting us know about your experience, and we've looked into the charging attempts you mentioned.
We've refunded the access fee from the failed charging attempt, so this amount will be returned to your card. If you experience any further issues starting a session, please feel free to reach out to our team at support@ezo.ie with the charger details and we'll be happy to help.
Regarding pricing, we understand that charging costs are an important consideration when choosing where to charge. Our tariffs reflect the costs involved in operating and maintaining the charging network, and we regularly review them to ensure we continue providing a reliable service for our customers.
Thanks again for sharing your feedback — we appreciate you giving us the opportunity to review your experience.
Electric regards,
EZO Support Team.
Nothing or nobody is completely perfect…
Nothing or nobody is completely perfect but EZO so far for me has been quite reasonable to connect with.
24 juli 2026
Svar från EZO
Hi Gordon,
Thank you for your review! ⚡
We're delighted to hear you've found EZO reliable and easy to connect with. It's great to know we've been providing you with a positive charging experience.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
I use the Fob for charging
I use the Fob for charging, it is very simple and easy to use.
I just wish there was more of your charging points around, they seem to be the easiest to use.
24 juli 2026
Svar från EZO
Hi Patrick,
Thank you for your review! ⚡
We're delighted to hear you've found our fob simple and easy to use. Providing a convenient and hassle-free charging experience is exactly what we aim for.
It's also fantastic to hear you'd like to see more EZO charging points available. Feedback like yours is invaluable as we continue to expand and improve our network.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
I give it 5 stars AFTER application…
I give it 5 stars AFTER application went through and got my card linked. The hassle of getting through application form (some “46 characters exceeded nonsense”) almost caused me to forget EZO. I also wasn’t impressed with your fastest charger (200kw) wouldn’t take my debit card, only the App and the screen was in German! I’m in Northern Ireland!! But when I got to one of your 60 kW chargers, worked great and straightforward. That’s the 5 star rating I gave you.
24 juli 2026
Svar från EZO
Hi Chris,
Thanks for taking the time to share your experience, and we're delighted to hear you got up and running and that your charging experience at the 60 kW charger went smoothly.
We appreciate your comments about the application process. The character limit message you mentioned can be cleared by simply pressing Return/Enter on your keyboard to proceed, but we understand that this isn't obvious when you're completing the form. We'll make sure this is flagged with the relevant team so we can look at improving the experience.
We've also noted your feedback about the 200 kW charger, including the screen language and payment options. If you could send us the charger location or ID through support@ezo.co.uk, our team can look into this and make sure the settings are correct.
Electric regards,
EZO Support Team.
App works quite well
App works quite well, invoices don’t show the amount of energy used or the price per kWh, almost no web interface (app only), some prices in app are higher than third party networks.
24 juli 2026
Svar från EZO
Hi Chris,
Thanks for taking the time to share your feedback!
While the invoice doesn't currently include the amount of energy used, you can view all of your session details, including the kWh consumed, by going to Account > Sessions in the EZO app. That said, we'll definitely pass your suggestion on to our Product team for review.
We also appreciate your comments about pricing. We know it's an important part of the charging experience, and we're always working to ensure our tariffs remain fair while continuing to grow and maintain a reliable charging network.
Thanks again for your review and for helping us improve the EZO experience. We really appreciate it! ⚡
Electric regards,
EZO Support Team.
Simple To Use
Simplest to use public charger I have ever used. Although I do have an EZO (EasyGo) fob so I can’t comment on how easy it is to use the charger without the fob. Advertised charging rate was 50KW and I was getting almost exactly that during charging.
24 juli 2026
Svar från EZO
Hi Matt,
Thank you for your review! ⚡
We're delighted to hear you've found our chargers the simplest public chargers you've used and that your fob makes the charging process quick and straightforward.
It's also great to hear you achieved the advertised 50kW charging speed, providing the reliable performance we strive to deliver.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
The good the bad and ugly
It’s generally good the app is good the rfid card doesn’t work the chargers work most of the time they will sometimes not connect to the car then you have to faff about or change charger and it’s a 22kwh charger but you only get 11 kWh what’s that about
20 juli 2026
Svar från EZO
Hi John,
Thanks for leaving us a review!
I've checked your account and changed some settings on your fob. Please try again to see if the issue is resolved. If it's not, just contact us at support@ezo.co.uk and we'll be more than happy to send you a new one.
As for the issues you experienced when trying to connect to a charger, we'd love to take a closer look - if you want, feel free to send us more information about these locations and we'll make sure everything is working as it should.
Thanks again for the feedback and we hope your sessions are smoother from now on!
Electric regards,
EZO Support Team.
I had difficulty with a charger at the…
I had difficulty with a charger at the Talbot Hotel in Cork. I contacted the Ezo helpline and spoke to Kenny
He was very helpful and got me sorted very quickly.
22 juli 2026
Svar från EZO
Hi Mary,
Thanks for the lovely feedback!⚡
We'll be sure to pass your kind words on—it's always great to hear when our team has made a difference.
Thanks for taking the time to leave a review, and we hope to see you again on the EZO network. Safe travels! 🚗
Electric regards,
EZO Support Team.
Great service helped me with app also…
Great service helped me with app also with charging
22 juli 2026
Svar från EZO
Hi Ger,
Thank you for your review! ⚡
We're delighted to hear you had a great experience with EZO and that our support team was able to assist you with both the app and your charging session.
Providing friendly, efficient support and a seamless charging experience is something we take great pride in.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Too expensive
22 juli 2026
Svar från EZO
Hi Dorothy,
Thank you for taking the time to share your feedback.
We're sorry to hear you feel our pricing is too expensive. We understand that charging costs are an important consideration, and we continuously review our pricing as we work to provide a reliable, convenient and high-quality charging service while continuing to maintain and expand our network.
We appreciate your feedback and thank you for choosing EZO.
Electric regards,
EZO Support Team.
Not user friendly and very very…
Not user friendly and very very expensive what I will call a rip off 😡
22 juli 2026
Svar från EZO
Hi William,
Thanks for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
We’d really appreciate a bit more detail on which part of the charging journey you found difficult to use, as we’d be more than happy to help and make sure you’re able to charge smoothly next time.
If you’d like to share more about what happened, please reach out to us at support@ezo.co.uk with any details you have, such as the charger location or any issues you encountered, and our team will be happy to look into it.
Thanks again for helping us understand where we can improve.
Electric regards,
EZO Support Team.
excellent customer support when needed…
excellent customer support when needed not the usual voice activation rubbish consumers detest.
22 juli 2026
Svar från EZO
Hi Colin,
Thank you for your review! ⚡
We're delighted to hear you've had an excellent experience with our customer support team. Providing friendly, knowledgeable support from real people when it's needed is something we take great pride in.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Charger located beside Milford Lidl
The charger used was located beside the Lidl in Milford Co Donegal.
Had to wait for about 20 mins as both cables were in use.
When connected was charging at around 23KW while the other cable was in use, went up to 72KW when the other car disconnected. This is always an issue with the charger rating, it's listed as 75KW but that is the max output for the unit and is shared if two cars are connected at the same time.
However reasonable enough charge, as I was not in a hurry.
One issue was that the charger was off line for the previous 4 days, which is a problem is this is the only high speed charger in this area. Acess to a high speed charged was a consideration for me when booking to holiday in this area. Not sure why it was offline but thankfully it came back in time for my departure from the area.
22 juli 2026
Svar från EZO
Hi Terry,
Thanks for taking the time to leave such detailed feedback – it's really helpful. We're glad the charger was able to get you on your way.
You're absolutely right that charging speeds can vary when both connectors are in use. The 75kW rating is the maximum output of the charger, and when two vehicles are charging simultaneously, that available power is shared between them.
We also understand how important this location is, especially as it's one of the few rapid charging options in the area. Our technical team is aware of the issues at this site, and we're actively working to keep this charger available and minimise downtime, so we really appreciate you highlighting the recent outage.
Thanks again for helping us make the EZO network even better, and we hope to see you charging with us again soon!⚡🚗
Electric regards,
EZO Support Team.
Easy to use app and full details given…
Easy to use app and full details given instantly. Plugin instructions easy to follow. Once I called customer service & found them pleasant & efficient.
5 mars 2026
Svar från EZO
Hi Yvonne,
Thank you for your review! ⚡
We're delighted to hear you've found the EZO app easy to use, with clear charging information and straightforward instructions.
It's also wonderful to hear our customer support team was able to assist you and that you found them pleasant and efficient. Providing a simple charging experience backed by friendly, helpful support is exactly what we aim for.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
I was charged €8 for overstay
I was charged €8 for overstay . There should be grace period of 5-10 mins to allow customers transit to third cars .
Really disappointed with this service .
Far tooo expensive . Considering v not using this service again
22 juli 2026
Svar från EZO
Hi Nicholas,
Thanks for taking the time to share your feedback.
As a one-time gesture of goodwill, we’ve refunded the €8 overstay fee to your account. We’ve also taken note of your comments regarding a possible grace period and will pass this feedback on to the relevant team.
Just to clarify, overstay fees are in place to help keep chargers available for all drivers. For fast chargers, the overstay period begins after 45 minutes, while slower AC chargers can have different time limits depending on the unit — either 10 hours or 24 hours. This information is always available in the EZO app by selecting “Show Pricing” before choosing a connector.
We appreciate you sharing your experience and hope you’ll give EZO another try in the future. We’re always working to make the charging experience as smooth and straightforward as possible. ⚡🚗
Electric regards,
EZO Support Team.
Useless company
If I could give less I would. Terrible company. Try calling their helpline and it rings for 10seconds then hangs up. My bank has locked £250 for 3 weeks now because I tried 5 times to get their charger working and it wouldn’t. It’s ridiculous how atrocious it is using EV networks across the uk. Also, when you call the uk helpline you think you’ve called the Ireland number as it tells you they’re the biggest in Eire 🤷♂️
24 juli 2026
Omdöme utan inbjudan
Svar från EZO
Hi Chris,
Thanks for taking the time to share your feedback. We understand how frustrating the experience was for you.
We’ve reviewed your previous contact with our support team and can confirm that the pre-authorisation amounts have already been released from our side. In some cases, banks can take additional time to process and remove these temporary holds, which can make the funds appear unavailable for longer than expected.
Our 24/7 support line supports all EZO customers across both Ireland and the UK. We appreciate your comments about the call experience and will make sure this feedback is shared with the relevant team.
For future charging sessions, creating an EZO account and adding a payment method can help avoid pre-authorisation holds completely and make starting a session more straightforward.
Thanks again for sharing your experience — feedback like this helps us continue improving the network and the customer journey.
Electric regards,
EZO Support Team.
Fast chargers available in alot of…
Fast chargers available in alot of small towns, easy to use. Probably a bit expensive.
20 juli 2026
Svar från EZO
Hi Martin,
Thank you for your review! ⚡
We're delighted to hear you've found our fast chargers easy to use and that you value having them available in smaller towns.
We also appreciate your feedback regarding pricing. We continuously review our pricing as we work to provide a reliable, convenient and high-quality charging service while continuing to expand and maintain our network.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Ease of use...most ev owners only use charging stations occasionally ,so it to be simple to use..
Simple to use..
Idiot proof..
With payment options..
20 juli 2026
Svar från EZO
Hi Matthew,
Thank you for your review! ⚡
We're delighted to hear you've found our chargers simple and easy to use. Providing a straightforward, reliable charging experience with clear payment options is exactly what we aim for, especially for drivers who may only use public charging occasionally.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
EZO charging at Fitzpatricks Killiney
Easy to connect and start charging. Access fee for this location on the expensive side so not viable for a short charge
20 juli 2026
Svar från EZO
Hi Martin.
Thanks for taking the time to share your feedback! Glad to hear you found it easy to connect and start charging at Fitzpatrick's Killiney. ⚡
We appreciate your comments about the access fee. As you’re already using our Prepay option, you’re benefiting from the lower access fee available compared to Pay As You Go.
With that being said, your feedback around pricing and shorter charging sessions is really valuable, and we’ll make sure it’s shared with the relevant team as we continue working to improve the charging experience.
Thanks again for being part of the EZO network! 🚗⚡
Electric regards,
EZO Support Team.
Svar från EZO
Hi Mary,
Thanks so much for the review! ⭐
We're really pleased to hear you were able to get a good charge in the end.
We have reviewed your account and, even thought that first charger does not seem to be presenting any faults at the moment, we'll take a look just to make sure everything is working as it should.
Thanks for helping us keep the EZO network running at its best! ⚡🚗
Electric regards,
EZO Support Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.