I’ve downloaded the app and we also have an RFID fob but I find every time using the charger is a challenge. The system is just not intuitive. I usually manage to charge my car but without fail othe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
At the Tulfarris Hotel Blessington on 28 July,the first charger I attempted to use produced a prolonged clicking noise from my BZ4X but wouldn’t commence charging. I moved to another charger adjacen... Se mer
Företaget har svarat
Scottish tours have been possible with Ezo. I would however, recommend the app over payment card. It's really easy to setup and best done prior to your journey 😉 Using the Ezo network in the... Se mer
Företaget har svarat
The charging station in Lismore wasn’t working for us regardless of our attempts to use credit, debit or EV manufacturer’s charge card. I rang the number on the machine and a very pleasant woman answe... Se mer
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I have a subscription with EZO
I have a subscription with EZO. The fast charger at the Clybaun Hotel in Galway wouldn't work. There was no indication on the app or at the charger that it was out of service.
I then had to wait over 10 minutes on hold because "all agents are helping other customers," only to be told the charger was out of order. This information should have been clearly displayed before I made the journey. Thr agent asked for the charger point code, there was none, she said it should be on display, it wasn't. The touch screen was not working and very desensitised.
As we sat at the fast charging point for a further 20mins trying to plan out next EV charging point, gauging the battery life left, we watched a man try to pull his car charger off the EZO slow charging point, the car shook, the charging station shook and he faught. We left after 20mins and left him still fighting.
To make matters worse, this is the third EV charging station I've visited that has been out of order. The level of service is simply not acceptable and has left me seriously questioning the value of any EV. This has been every day/ overnight trip i have taken this summer since getting my EV. A 'little' planning before hand never works, even a lot of planning will leave you driving around from point to point extremely frustrated, wasting countless hours.
1 augusti 2026
Omdöme utan inbjudan
Svar från EZO
Hi Michelle,
Thank you for taking the time to share your experience. We're sorry to hear how frustrating this journey was, especially when you were relying on the charger before continuing your trip.
We've reviewed the Clybaun Hotel site and can confirm that one of the fast chargers is currently out of service. This charger is shown as unavailable (greyed out) in the EZO app, while the remaining chargers at the location are operating as normal.
From your review, it sounds like there may have been more to what happened on the day, so we'd really appreciate the opportunity to understand your experience better. If you could contact us at support@ezo.ie with a few more details—such as which charger you attempted to use and approximately when you visited—we'll be happy to investigate this further.
We're also sorry to hear you've encountered issues at other charging locations during your recent trips. If you let us know which sites these were, we'll review each one right away and ensure any faults are raised with the relevant team or charge point operator.
We appreciate your feedback, and we hope we have the opportunity to look into this for you.
Electric regards,
EZO Support Team.
There was a charger in Castlebar
There was a charger in Castlebar. I charged it, the light came one in my car I went away thinking that it was charging and came back 5 mins later to see the session had finished and I had no charge. I tried two more times, I had to ring the support line. The person was very friendly but he tried. It was down to the fact that someone else was using the CCS connection on the same charger unit. What a bad system that two cars can't charge at the same time. I give talks on renewable energy and run a sustainable community in west of Ireland. Ezo need to invest more in their charger as I just returned from France and Netherlands and they have eight 350 KW chargers in charging station. Here we have to ring to get a 50kW system to work.
28 juli 2026
Svar från EZO
Hi Declan,
Thanks for taking the time to share your experience.
We’ve had a look into the session details and couldn’t see any failed charging authorisations on your account. From what we can see, it looks like the charging session may not have been fully initiated through the app. If there had been an issue with the charger’s power supply or the unit itself, our support team would not have been able to start the session either.
For future reference, the steps to start a charge through the EZO app are:
1. Log in
2. Open the map
3. Search for your location
4. Select the charge point
5. Choose the connector
6. Once the app displays “Initiate Charging”, plug in your cable
We appreciate your feedback around charging infrastructure and availability. Reliable and accessible charging is extremely important, especially when travelling longer distances, and we’re continuing to work on improving the experience across the network.
It's great to know our support team was able to assist you on the day. If you’d like to make future charging sessions even easier, feel free to contact us at support@ezo.ie and we’d be happy to send you a complimentary RFID fob - it allows you to just plug in, tap the screen and charge, completely bypassing the app 😊
Electric regards,
EZO Support Team.
Ridiculously high price for charging
Ridiculously high price for charging. App never remembers the sign in so I need to logon each time
28 juli 2026
Svar från EZO
Hi Stuart,
Thanks for taking the time to share your feedback.
We understand that pricing and ease of access are important parts of EV charging, and we’re always looking at ways to improve both. We’ve also noted your feedback about the login experience and will pass this on to our product team for review.
Electric regards,
EZO Support Team.
Needed 20 kW charging power at…
Needed 20 kW charging power at strathpeffer but only went to 6kw My car can be charged up to 130kw so it is not an issue with the car. Had to charge here coming back from applecross towards aberdeen because the achnasheen charger was not working
27 juli 2026
Svar från EZO
Hi Calum,
Thanks for taking the time to share your feedback, and for flagging this with us.
The charging speed you experienced at Strathpeffer does appear to be lower than expected, so we’ll raise this with the relevant team for investigation. Reports like this are really helpful in identifying issues and keeping the network performing as it should.
We appreciate your patience and the extra detail you’ve provided, as it helps us look into these issues more effectively.
Electric regards,
EZO Support Team
I had difficulty with the plug which…
I had difficulty with the plug which was a nuisance. However the helpful person who answered my call to the helpline more than made up for the difficulties I was experiencing. The first time I used the charger a few weeks ago I also had to ring the helpline and the person who answered then was also extremely helpful. So while there may be problems with the chargers, your helpful staff reverse any frustrations.
28 juli 2026
Svar från EZO
Hi Deirdre,
Thanks for taking the time to share this.
We’re really pleased our support team was able to help when you needed it. It's so important to have someone available when things don’t go as planned, and we’ll make sure your kind words are passed on to the team.
If you'd like, feel free to reach out to us at support@ezo.ie - we'd love to send you a complimentary fob to make your next charging session as smooth as possible 😊
Electric regards,
EZO Support Team.
Now Ezo has established a charging post…
Now Ezo has established a charging post in our village charging my car is so easy, because i am unable to have a home charger this is the next best thing.
28 juli 2026
Svar från EZO
Hi Keith,
Thanks for the lovely feedback! ⚡
We love hearing stories like this. Making EV charging more accessible in local communities is exactly what EZO is working towards, and we’re so glad to hear that having a charger nearby has made such a difference for you.
Happy charging! 🚗
Electric regards,
EZO Support Team.
Needs more powerful charger
The charging was straightforward, but with a long journey ahead, the overstay of 40 minutes comes too soon when you have to get to 100%. To that end, a charger greater that 50kW would be helpful.
28 juli 2026
Svar från EZO
Hi Philip,
Thanks for sharing your feedback!
We’re glad the charging process itself was straightforward.
We understand that when you’re on a longer journey, charging speed and available time can make a big difference.
Your suggestion around higher-powered chargers is really useful, and we’ll keep it in mind as we continue expanding and improving the network.
Electric regards,
EZO Support Team.
Margret street car park Inverness loads…
Margret street car park Inverness loads of chargers non Woking when tho app said they were and very very hard to find no signage once inside car park
28 juli 2026
Svar från EZO
Hi Gary,
Thanks for taking the time to share your feedback about the difficulties you experienced when trying to charge at Margaret Street Car Park in Inverness.
After checking the site, there is currently one charging unit available at this location, and unfortunately it is experiencing a fault. Thank you for flagging this with us — reports like yours play an important role in helping identify issues and improve the reliability of the network.
The fault will be passed on to the relevant team for follow-up. Your comments around signage and how easy the chargers are to locate within the car park are also appreciated, and will be taken into consideration as the charging experience continues to improve. ⚡
Electric regards,
EZO Support Team.
Very helpful assistance on the phone…
Very helpful assistance on the phone from Laura (I think from memory that's her name) She couldn't have been more helpful & kind.
24 juli 2026
Svar från EZO
Hi Maire,
Thanks for leaving us such a lovely review!
We'll make sure to pass on your feedback. Really glad to hear that our support team was able to help you.
Electric regards,
EZO Support Team.
I waited 40 minutes for my car to…
I waited 40 minutes for my car to charge. It only got 20% as my account had insufficient funds. It stopped charging when my account had € 1.79 left. I would like to have used up all my credit and maybe even give a bit more
26 juli 2026
Svar från EZO
Hi Breda,
Thanks for taking the time to leave a review!
Our system is designed to prevent your app balance from going into a negative amount, so if continuing a charging session would bring the balance below €0, the session will automatically end before that happens.
If you're planning a longer charging session, we recommend topping up your balance by a little more beforehand to ensure there's enough credit for the full charge.
We appreciate you sharing your experience, and we'll pass your feedback on to our team as we continue to improve the charging experience for our customers.
Electric regards,
EZO Support Team.
Horrifically Unreliable Units
Charging at Athy GAA, right hand charging (side 02) is never working. Shocking for a brand new unit only connected a couple of weeks ago. EZO are hands down the most unreliable charging company I have used since buying my EV.
I completely avoid them unless its an emergency and would advise others do the same so they're not caught out.
26 juli 2026
Svar från EZO
Hi Ronan,
Thanks for taking the time to share your feedback.
We appreciate you bringing this charger to our attention, and we've raised this with our team for review. Reliability is key when it comes to EV charging, and this is not the experience we want for our customers.
With that being said, the unit has had several successful charging sessions recently, so we would like to understand the start-up process on your end during charging attempts.
If you can share a few more details with us at support@ezo.ie, such as the date and time of your attempted session, your vehicle model, the connector used, and any messages displayed on the charger or in the app, we will be happy to investigate.
Electric regards,
EZO Support Team.
Bank Card Company blocked my Mastercard…
Bank Card Company blocked my Mastercard while paying 0 Euro for the first instalment of the payment method while using the app for the first time
24 juli 2026
Svar från EZO
Hi Joris,
We believe this may have been intended for a different company, as we're unable to identify the service you've described as part of the EZO charging network.
If your review was meant for EZO, we'd be happy to look into it for you—just get in touch with a few more details and we'll do our best to help. If not, you may wish to repost your review with the correct company so it reaches the right team.
Electric regards,
EZO Support Team.
Overstay, should be advertised at station points.
The staff extremely helpful when I had to call about my overstay fee.
26 juli 2026
Svar från EZO
Hi Jacinta,
Thanks for sharing your feedback ⚡
We're glad to hear our team was able to help when you got in touch— good support makes a big difference!
Thanks for your comments around signage too, we'll make sure this feedback is shared with the relevant team as we continue improving the charging experience.
Electric regards,
EZO Support Team.
Good Customer Care Team on the phone…
Good Customer Care Team on the phone when i had recent Charging Issues …
26 juli 2026
Svar från EZO
Hi Colin,
Thanks for the kind words!
We're really happy to hear our Customer Care team was able to support you with your charging query. Providing a helpful and friendly experience is something we always aim for, and we'll be sure to pass your feedback on to the team.
Happy charging! 🚗⚡
Electric regards,
EZO Support Team.
It was 76c Per Kw Hr to charge
It was 76c Per Kw Hr to charge. I went from Diesel to save money on transport. At that charge rate my diesel car was cheaper. Got me out of a hole but I would only aim to charge at Ezo charging points again if i was badly stuck based on those prices.
26 juli 2026
Svar från EZO
Hi Bryan,
Thanks for sharing your feedback. We understand that charging costs are an important part of the EV experience, and we appreciate you sharing your thoughts on pricing.
Our tariffs reflect a number of factors, including the cost of operating and maintaining a reliable charging network, and we regularly review our pricing to ensure we continue providing a quality service for our customers.
We're glad our charger was available when you needed it, and we appreciate you taking the time to share your experience. Feedback like this helps us understand what matters most to EV drivers as we continue to grow our network.
Electric regards,
EZO Support Team.
Svar från EZO
Hi John,
Thanks for the great review 😊
We're happy to hear you had a smooth charging experience at Doolin and found the charger easy to use.
We hope to keep powering your journeys! 🚗⚡
Electric regards,
EZO Support Team.
Charging is good except the parking…
Charging is good except the parking spaces are too tight.
The Talbot Hotel and Stonebridge car park Wexford.
22 juli 2026
Svar från EZO
Hi Moira,
Thank you for taking the time to leave us a review! ⭐
It's great to hear you had a positive charging experience with us, and we also appreciate the feedback you shared about the parking spaces.
Happy charging! ⚡🚗
Electric regards,
EZO Support Team.
I found your fast charger very good
I found your fast charger very good, easy to use especially as I don’t normally use fast chargers.🔌
24 juli 2026
Svar från EZO
Hi Peter,
Thanks so much for the 5-star review! ⭐
We're happy to hear you found the fast charger easy to use, especially if it was your first time using one. Making charging as simple and stress-free as possible is exactly what we aim for.
Thanks for choosing EZO, and we look forward to seeing you again soon! ⚡🚗
Electric regards,
EZO Support Team.
Needs to work better
I tried three methods to charge my car. It takes far to long to get it to work, the instructions are clear, but it fails to start and you then need to try different methods several times. Also the pricing was way too high especially when the technology is buggy.
24 juli 2026
Svar från EZO
Hi David,
Thanks for taking the time to share your feedback. We appreciate you letting us know about your experience, and we'd like to help make sure your future charging sessions are as smooth as possible.
If you'd like us to look into what happened, please reach out to our team at support@ezo.co.uk with some more details, including the steps you followed to start the session, any error messages you saw, the charger location, and the date and time of your attempt. Our team will be happy to review this and provide guidance to help you get charging more easily.
Thanks again for sharing your feedback — it helps us continue improving the experience for our customers.
Electric regards,
EZO Support Team.
The chargers I went to worked as they…
The chargers I went to worked as they should that was very good but the price per kw/h is way too high, it’s more expensive than our diesel car which is a shame
24 juli 2026
Svar från EZO
Hi Ruairi,
Thank you for taking the time to share your feedback.
We're pleased to hear the chargers you used worked as expected and provided a reliable charging experience.
We also appreciate your comments regarding pricing. We understand charging costs are an important consideration, and we continuously review our pricing as we work to provide a reliable, convenient and high-quality charging service while continuing to maintain and expand our network.
Thank you again for your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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