Evology Parking Omdömen 

Decided to use their autopay for my local hospital. Only to find out once everyone had closed that I cannot use it at the hospital... that was my mistake.

But then trying to pay for my session was an absolute nightmare. Hospital tells me I have 48 hours to pay. Evology App says no I don't and cannot pay once I've left.

Customer service from Evology was non existent. Replies I received bore no resemblance to the questions I posed.

Frustrating beyond belief and ended up making a formal complaint direct to the hospital. The parking team at the hospital sorted it out for me and I never heard anything from Evology.

One week after asking to cancel my autopay account, I've heard nothing.

The AI on their WhatsApp customer service is diabolical and I guess was designed by muppets.

Altogether I'd avoid using this bunch of jokers as much as possible.

Tried paying for parking twice, first time put in details for payment card etc then it seemed successful so went off to my appointment checked the app and after a delay “permission was not yet granted” quickly tried again making an account this time, same again, it took payment so it seemed moved on to the next page, I went to the appointment checked again actually with receptionist but once again there was a delay, by the time I had checked the app again after my appointment it said “permission not yet granted” the car park wasn’t full. I got a parking eye fine. I am so annoyed I have used it before there and no problems but the app didn’t inform me immediately that I didn’t have parking. No evidence in bank statement or history on the app that I had tried twice so I will have to pay. I am going to stay clear of this company if I see them in future car parks!

Considering this was at a health centre, where pre-booked appointments are a must, evology have an awful app.

Firstly, when you park, you can pick a time you arrive.

I had 2 appointments in the same day.

Appointment 2, I arrived at 0820 and it wouldn't allow me to pick 0820, it wanted me to pick 0815. I also wanted to stay until 0920, but it wouldn't let me pick a time sooner than 0930. I didnt think much of it and booked. Essentially 15 minutes more than my actual stay.

My second visit 15 times I tried to tell the app I arrived at 1400, and the slider kept going back to 1350. Then I wanted 1 hour but it wouldn't record it, So I had to book 2 hours! Physically wouldn't let me book 1 hour.

So what should have been £1.50 per hour, ended up costing me £6.50 with booking fees and an extra 1.15 hours that I didn't need !

Please use a manual payment station people !! Not this laggy, self time adding app !!

I've posted on all social media accounts so that people stop using this in Coventry's local area !

It was my first time in Milton Keynes. I thought I’d pre-book my parking so I googled the hotel I was to stay in (MOXY) which said I could park under the hotel: carpark was EVOLOGY.
I downloaded the Evology app and used the pre pay button and typed the hotel name where location was prompted …it gave the full hotel address so I believed I was paying for my parking in THAT hotel.

Turns out a week later I’m fined £100 for parking under the MOXY hotel! Only on close inspection of the Evology app and looking at the small print of my receipt do I see that they gave me parking in Harben House Hotel in Newport Pagnell, where is that I thought???! It’s a 13min drive away from the Moxy.
How misleading can an app be?

I’m going to try appealing the fine… but I highly recommend avoiding Evology.

Avoid using this app for parking. There are plenty of other options! They would not refund a charge that was being offered for free. I paid before I realised - I wrote to them and explained the situation & they point blank refused to refund & then they stopped responding to my emails. Very unprofessional.

Tried to set up account. Took a series of attempts by a computer literate person to do so. The tried to pay via CC. Tried at least twenty times. The app would not accept any input to the CC field. Tried on and off for at least an hour and again later in the afternoon without success. The GUI in this app is appalling. The structure is also appalling and seems set up to fail and to cause users to fall into the £100 fine trap. Having wasted at least two hours trying to pay my parking charge, which kept increasing when I was trying to pay. I give up and wait for the inevitable fine, which I will unfairly receive. Daylight robbery and all because their ticket machines are out of service. Also it did not recognise the location code , or it would not allow the code to be input. D G West Poole dorset Car park in what was the Holiday Inn hotel CP.

Terrible from day 1. Non-intuitive and deliberately obfuscatory. The app fails to recognise locations or says they are closed, even when they are clearly open. Avoid.

After experience issues with paying to park , this was quickly resolved via email which was greatly appreciated

Terrible, app doesn’t work to pay in two different locations I have tried to use it
Call is completely automated and doesn’t work

If I could give less I would, this company has to be one of the worst I have ever come in to contact with, I attended a conference at a hotel and followed instructions on the signs for parking, only to be told in reception that the parking was free for delegates, this company response was to keep my £11 and say no refunds under any circumstances. The advice is if this is the company managing the parking the find another space as they really don’t give a s@£t about you at all just money

I have had an issue trying to cancel bookings this week that I had made but did not need. As soon as I raised the issue, there was a very rapid response from the Evology team. The days I could not cancel will be refunded and the actual technical issue regarding making cancellations on the app has been forwarded to the Evology technical team.

Heute komplettes Versagen der Automaten in Neuharlingersiel/DE. Das System wollte die Eingaben akzeptieren. Es ist vermutlich nicht für sonnige Standorte geeignet.

I would give it no stars if I could! Totally scam, not taking a payment for a car park when paid in good faith. Automated phone messages so can't ask anyone for help at all so causing a parking fines. In cahoots with Car park partnership to get money I feel. AVOID ANY CAR PARK THAT USES THIS AVOID AT ALL COSTS THEIR COMMENT BELOW MEANS NOTHING

Fantastic service no issues parking.
All I would suggest is to remove a charge for a text message alert. And not to ask to donate money before every payment

Good company had a issue it was sorted out immediately with great understanding. Kayleigh was amazing! Thankyou very much 😊

Do not use the app it does not always state the correct fee and you will receive a fine which you will lose on appeal.

I'll give you the details here - the charge for parking was £2.70. Your app said I needed to pay £2.70 so I paid £2.70. Guess what? I received a PCN for underpayment. I appealed through POPLA - my appeal was unsuccessful because it was "likely" not definite, but "likely" that 50p was a service charge. So I now have a fine of £100 for a possible 50p service fee. How can anyone get any redress when Evology/Parkingeye/POPLA and the BPA are all working together. There is a total conflict of interest and POPLA are NOT independent. It's a total scam and needs regulating. Absolutely outrageous. My next move is the national press.

I gave 3 stars as the machine did not work, the app would not work and the 'contact us' field in the app wiped my info when I tried to attach a screenshot of the fault. Response received indicated that they would wave the fee and any penalty on this occasion. So 3 stars reflects free parking, albeit after additional effort.

The app took forever to process my parking and despite requesting 3 hours it defaulted to 2 hours, which I paid. I opted for a text message, which cost me an extra 25p, which I expected would confirm timings and when it was up, as most parking messages send this but it sent a text saying "View your receipt" with no option to actually view my receipt.

I was over 2 hours, but under the 3 hours I intended to pay and received a parking fine. I appealed it as I didn't understand why, and it has been explained that I went over my 2 hour time slot and so I have had to pay the £60 fine.

I couldn't stand using the app, the message was pointless and costly, and the appeal service was unforgiving.

Great help when location wasn’t working they helped the situation

I have parked my car for almost 11 days and I have an issue with the parking payment system and I have contacted them and they were responding so quickly ! They’re friendly and professional and listen to you and helping you out with immediate assistance! Finally they decided to forgive me from payment because it wasn’t my fault and I’m so glad.
I fully recommend this firm.