Eurostars Hotel Company Omdömen 

I don't usually write reviews, but I wanted to write this one for anyone planning to visit this hotel. Upon arrival, I realized things weren't going to be what I expected. I’d describe the building as a guesthouse or boarding house—it certainly doesn't qualify as a hotel. My suspicions were confirmed when I reached the reception area: the lobby was empty, dark, and furnished with old, uncomfortable chairs—a gloomy space. People usually spend a lot of time in a hotel lobby, but not in this place. The lobby bar, which ought to be open all day, didn't open until 5:30 PM. We checked in and didn't like the room; the furniture was old, and as a couple, we were given two single beds pushed together. (Some might say that’s no big deal—and it wouldn't be, provided the beds stayed put; here, however, they kept sliding apart as if they were on ice, and we even fell into the gap a few times.) We asked to change rooms—we didn't even need the kitchenette, since we were on an all-inclusive plan—but were told all the rooms were the same. Then there was the towel situation: a €10 deposit (cash? No towel cards? Like I said, it’s a boarding house). You had to pay to exchange a towel for a clean one (I think it was €3). Also, as smokers, the first thing we looked for by the pool were signs indicating smoking or non-smoking areas. Believe it or not, there were none—no signs of any kind. Four or five days later, they finally took notice, approached us by the pool, and told us smoking wasn't allowed there—only by the first pool (which was a bit of a walk away). Yet, there were no "no smoking" signs, and there were ashtrays on the tables next to the sun loungers. This was conveyed by a receptionist named Iliana (I think that was her name). The way she handled it was odd, too: she came over while we were on the phone, and we told her we’d come see her in ten minutes. She said, "No, we'll talk now; I have work to do." ...I explained why I couldn't smoke right there in the corner. She said, "No, only over there." ...When asked why she hadn't mentioned this on the first day, she replied, "I'm not obliged to tell you that." ...I thanked her for the pleasant time and good mood; she said, "You're welcome." We didn't go near the pool again. We did end up speaking to the manager, though. It turns out that smoking *was* allowed where we had been lying—right by that same corner I had mentioned to her. That woman—I don't know what to call her... she doesn't know the rules; she is incredibly arrogant, rude, and has zero customer service skills. Moving on. It’s hard for me to list the places I *haven't* been, as I love to travel. And it has *always* been the case that when you check out of a hotel—whether at noon or one o'clock—you still have the right to use the facilities, the bar, and have a meal. But not here. To put it briefly: they actually took my plate away just as I was about to eat. I said, "You're just going to throw it out anyway..." but it was a matter of principle for them. Not only was the food exactly the same all week, but they wouldn't even let me eat. The only upside was the clear ocean water, though it was chilly. I wouldn't recommend this place to anyone.

Le dieron el equipaje a otra persona que resulta que era "conocida de ellos" estuve toda la estancia sin ropa y el último día al interponer una denuncia apareció mi ropa porque llamaron a esa persona que la trajera, no nos devolvieron el dinero EUROSTAR no se hizo cargo de la reclamación ya que lo regenta y lo explota una empresa italiana y ellos solo ponen el nombre, una estafa

Apres 8 ans de fidélité c’est fini !
Avez vous changer de management?
Avez vous réduit vos coûts ? Car je peux dire que je l’ai ressenti.
Personnel mal formé à l’accueil qui ne trouve aucune solution
Les machines à café ont été supprimés des chambres laissant place à un distributeur de café payant à la réception.
Bande de radins !!
Seul , le thé est resté dans les chambres ,heureux pour les British mais le restant de l’Europe boit du café alors c’est très malins de faire payer le café maintenant
TERMINÉ POUR MOI EUROSTARS HOTELS ,j’irai la où on à envie de me recevoir .
Mike

Hacia las 12:15 llegué al vestíbulo del Eurostars Madrid Tower, donde pregunté educadamente si podía usar el baño.
Sin embargo, como no había reservado ninguna habitación en el hotel, no me permitieron usar el baño.
Por suerte pude aguantarme, porque si no, el señor del vestíbulo habría tenido que limpiar la orina.
Esto me parece vergonzoso.

I stayed at the Hotel Lev in In Slovenia. I h=gave the staff my $3600 of Neupogen to store in the refrigerator as there was not minibar un the room. I made sure they understand it need to be refrigerated and goes "where the milk goes."

When I received my meds back when I was ready to leave they were forzen!!! $3600 of life saving medication was frozen by this hotel!!

I wrote to Eurostars Hotel and told them what happened. They basically blamed it on me and said the staff did nothing wrong. The individuals at the Hotel Lev were more concerned and apologetic than management!!!!

I will never stay at a Eurostar Hotel in the future and I am an avid traveler! Instead to taking responsibility for the mistake they wrote an insulting letter to me.

Find a better place to stay.

**Experiencia decepcionante😡😡😡😡😡😡🤮🤮🤮🤮🤮🤮🤮: buena ubicación, pero gestión lamentable de objetos olvidados**😡😡😡😡😡😡🤮🤮🤮🤮🤮🤮🤮🤮🤮 @eurostarshotels

Me alojé durante dos días en el Eurostars Guadalquivir de Sevilla en abril, coincidiendo con la Feria de Sevilla. Es justo decir que el hotel tiene cosas positivas: la ubicación es cómoda para ir a la Feria, la habitación estaba correcta y el desayuno era bastante completo.

Sin embargo, mi experiencia final fue muy decepcionante y por eso no puedo recomendar este hotel.

Tras hacer el check-out, ya en el tren, me di cuenta de que había olvidado en la habitación un cargador original de Apple con cable largo, valorado en unos 60 €. 😡Llamé inmediatamente al hotel para avisar y pedir que lo recogieran. La respuesta fue que la responsable de habitaciones ya se había ido, que no habían encontrado nada y que la habitación ya había sido asignada a otro cliente.

Me parece inaceptable 😡😡😡 que en un hotel de esta categoría no exista un protocolo más serio y eficaz para gestionar objetos olvidados por los clientes, especialmente cuando se avisa poco después de abandonar la habitación. Llamé varios días para preguntar por el cargador y en ningún momento recibí una solución, una explicación clara ni una verdadera sensación de interés por resolver el problema.

El importe del cargador no es lo más importante. Lo realmente preocupante es la falta de seguridad y de control sobre las pertenencias de los clientes una vez que abandonan la habitación.

Por este motivo, aunque el hotel pueda parecer cómodo y bien ubicado, mi experiencia me obliga a desaconsejarlo 🤮🤮🤮🤮a cualquier persona que valore la seguridad de sus pertenencias y espere una atención responsable por parte del establecimiento.

Una gestión lamentable para un hotel que debería ofrecer mucha más confianza.
🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮😡😡😡😡😡😡😡😡😡
@eurostarshotels
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Disappointing experience😡😡😡😡😡😡🤮🤮🤮🤮🤮🤮🤮: good location, but terrible handling of lost property**😡😡😡😡😡😡🤮🤮🤮🤮🤮🤮🤮🤮🤮 @eurostarshotels

I stayed for two days at the Eurostars Guadalquivir in Seville in April, during the Seville Fair. To be fair, the hotel does have some positive aspects: the location is convenient for going to the Fair, the room was fine, and the breakfast was quite complete.

However, my final experience was extremely disappointing, and for that reason I cannot recommend this hotel.

After checking out, while I was already on the train, I realized that I had left an original Apple charger with a long cable in the room, worth around €60. 😡 I immediately called the hotel to inform them and ask them to retrieve it. Their response was that the housekeeping manager had already left, that they had not found anything, and that the room had already been assigned to another guest.

I find it unacceptable 😡😡😡 that a hotel of this category does not have a more serious and effective protocol for handling items forgotten by guests, especially when the guest calls shortly after leaving the room. I called several times over the following days to ask about the charger, and at no point did I receive a solution, a clear explanation, or any real sense of interest in resolving the issue.

The cost of the charger is not the most important thing. What is truly concerning is the lack of security and control over guests’ belongings once they leave the room.

For this reason, although the hotel may seem comfortable and well located, my experience forces me to strongly discourage 🤮🤮🤮🤮 anyone who values the safety of their belongings and expects responsible customer service from the establishment from staying here.

Terrible management from a hotel that should inspire much more trust.
🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮😡😡😡😡😡😡😡😡😡

@eurostarshotels

Me he alojado en el hotel Tartessos en Huelva. Lamentablemente he de escribir una mala reseña por el trato recibido por parte del personal de recepción en el caso de mi suegro y en mi caso por parte del servicio de habitaciones que a pesar de dejar las toallas para cambiarlas, volvían a dejarlas sucias en lugar de poner unas nuevas. Cuando lo comuniqué a recepción, no hubo ni siquiera un “disculpe”…es la primera vez que me pasa esto en un hotel. Lamentable

I stayed at Hotel Regina in Seville. Room
super small.In booking photo shows desk. Only furniture is ONE nightstand and a metal dining chair. I asked in prearrival email for a parking space,reply was to ask at check-in.Was told on arrival had to go to public lot 15 min walk. My car was out front and she told me 3 times I had five minutes to take my things to my room. I found out that night I could get a space for the next day which they didn't bother to tell me. The front desk staff is extremely unhelpful and border on rude. I left my teeth retainers in the bathroom. They said they had them but TOTALLY up to me to figure out how to get them sent back. I called corporate and they were also rude and just kept telling me it was my issue and deal with that Hotel. You can't even arrange for a package to be picked up without the deminsions and weight. Don't stay there if you want a nice, care free stay with good service

Stayed at Eurostars Las Salinas in Fuerterventura for the 3rd time. There are many negative reviews about this hotel, but we cannot fault it. The food is OK, and you will always find something decent to eat. The staff are brilliant, rooms are big and always clean. Towels changed every day, and the bar and evening staff are fantastic. In my opinion the negative reviews are somewhat nit picking, and the features and location of this hotel are a major plus point.

I8It was our 59th wedding anniversary so decided on a five star in Alicante as we live in Spain under an hour away. Luckily our friends took us otherwise the car park was a ten minute walk from us and we are 83. There was nowhere to stop car and unload as the road was only for taxis and buses. Our sons had booked a 'romantic package?' As a surprise which consisted of paper petals on bed , a laminated card, chocolates, half bottle cava, upgrade, and late vacation of room. The chocolates and cava were not in the room and when I called reception they said we could have chocolates OR cava but when I checked with our sons they showed me the order which said both!! So we said we want both which were brought up. It also included fruit which came up a small quantity cut as a fruit salad with no forks. We looked for a lounge to relax and there were chairs arranged like a cinema very uninviting. We had already upgraded our room to superior so we asked for a refund on the difference which was declined, or an upgrade to a suite but they said they were fully booked! The room was nice and spacious and hotel in a great position, except for the parking, right near the beach and other amenities. The restaurant was not a restaurant but a tapas bar on top floor so could sit in the open. They served casual meals but not what we wanted for an anniversary celebration. They recommend a few nearby and went to one very expensive but very.nice. the next day made a mistake by going to one of the places on San francesca Street, the pasta was dry hardly any sauce no flavour and semi hot and cost €17?! We were hungry otherwise I would have sent it back. Breakfast was very nicely presented and lots of choice and lovely waitress. The other staff at hotel were polite but bit stand offish, we wouldn't go again.

We booked 2 nights at the Eurostars Portico hotel in Alicante. As it was our 59th wedding anniversary our 2 sons treated us to the hotels Romantic package that is shown on their website at a cost of 35€ . For this you get a bottle of Cava, box of chocolates, plate of cut up fruit, some paper rose petals on the bed and a room upgrade. We got the rose petals and a small bottle of Cava. We had to ask 3 times for the chocolates and fruit. We had already upgraded our room at time of booking so couldn't be upgraded therefore we think we should have received a credit for the extra cost. On checking my bank statement I found we had been charged 10€ for a bottle of wine which we did not have, how disgraceful is that? I phoned the hotel and they said a credit would be sent. I do not live in hope of receiving it. The sign outside shows 5 star. 3 would be nearer the mark. The customer service is non existant. The only decent part was the breakfast. The lounge is not restful and the chairs uncomfortable. The road outside is only for buses and taxis so impossible to stop and unload luggage. The nearest car park is opposite the Meliá Hotel and costs 20€ a night. It's a 10 minute walk if you are in your 80s as we are, quite difficult with cases. We made a big mistake booking this hotel there are others we have stayed in, in Alicante that are much better. I have written to Booking.com but there doesn't seem much they can do. I therefore suggest this hotel is avoided. The Meliá and San Francisco are superior.

"Siendo cliente habitual (esta era mi tercera estancia), la gestión de mi reserva #209624 ha sido abusiva. Cancelé 3 noches con 52 horas de antelación, cumpliendo estrictamente su política de '48 horas antes del check-in'. A pesar de que la recepción (Mónica Dias) me confirmó por escrito dicha política de 48h, el hotel se niega a tramitar la cancelación gratuita, inventando un límite de 63 horas que no figura en el contrato. He tenido que bloquear mi tarjeta bancaria para evitar un cobro indebido de 3 noches tras su negativa a reconocer un error matemático evidente. Una falta de ética total hacia un cliente fiel. No volveré jamás a un hotel de la cadena Eurostars."

Es inaudito la atención que presta la central de reservas y de atención al cliente de la cadena de hoteles Eurostar. No puede ser peor.
Desde finales de enero estoy esperando una respuesta acerca de la validez y uso de 2 códigos alfa numéricos que conservo con una antigüedad de unos 2 o 3 años. Un saludo
José Antonio Boal González

He pasado cuatro días en el hotel Amara de San Sebastián. La estancia en el hotel ha sido maravillosa. Todo atenciones, todo detalle.. Era mi aniversario de boda. Quisiera darles las gracias a todos: Agustín, Leyre, Maika... las señoras de la limpieza... Ha sido un aniversario excepcional.

Mi comentario es para Hotel Reconquista de Oviedo. Es una pena que un lugar tan bien situado, bonito, trabajadores responsables, toda una historia........... tenga una dirección que deja mucho que desear. Dos personas ineptas a cargo de un hotel que les queda grande. Me fui a otro hotel de la misma cadena en la ciudad y he podido confirmar que es de dominio publico, no les gustaría trabajar allí con esas personas en la dirección.

I stayed at Eurostars Hotel Wall Street for 6 nights and had a very disappointing experience. During my stay, two personal items of clothing that I had left on the bed disappeared after the linen was changed. I assumed this was a simple error that could be quickly resolved, however, when I raised the issue, the response was dismissive. I was told the housekeepers had already left, so they could not help me, and that the hotel is not responsible for personal items.
What was most frustrating was not just the loss itself (150$ of value), but the attitude received. This wasn't a theft of course, but from the beginning, there was little concern on the issue, and the only action was to say they had “asked” about it. After I checked out, I had to initiate the conversation and ask for updates. There was no follow-up and no accountability. After a week of exchanging emails with the local Front Office Manager and their Quality Department, the most notable feedback I received was simply a reminder that the hotel is not responsible under [quoting here] "the terms and conditions you signed at check-in."
Hotels should prioritize guest trust and safety, and in this case, I felt neither. Pick your hotel with attention if you value your belongings or expect even basic customer care.

Eurostars Munich (München)
We had a seminar in the conference area. The breakfast was very generous. But the food was quite simple. For example, sandwiches like the ones I know from London supermarkets.
Lunch was a disaster: cold food, not cooked properly. Whether it was fish, potatoes, or side dishes. The catering was charged at €170 per participant.
The participants who sat on the window side of the conference room were freezing. The windows were so draughty that cobwebs were moving in the air current.
The seminar organiser apologised to us participants and will no longer hold training courses there.

Con fecha 22/9/2025 se efectuó la reserva con localizador SYN2978-73309 con llegada el día 23/11 y salida el día 28/11 viernes ya que se tenía previsto trabajar toda la semana en Pamplona.Finalmente el martes tarde (dos días antes) avisamos que como el trabajo se estaba dando mejor de lo previsto no se necesitaría la noche del jueves.
En las condiciones generales que indican en su web dice: "una vez alojado, la cancelación estará sujeta a la política del establecimiento".
La política del establecimiento ha sido que "después de una estancia de 4 noches, es mejor cobrar los 81€ de la noche solitada para devolución (ya que no va a disfrutar) que satisfacer al cliente".
No es el tratamiento al que estoy acostumbrada en los hoteles que frecuento y creo que no corresponde al de un hotel de 4 estrellas que se precie. Por otro lado, quiero destacar que dejan en un difícil papel a sus empleados de cara al público (aunque después de la respuesta recibida de Vds. entiendo que eso le da igual).
Por mi parte, me doy por enterada de su política y obraré en consecuencia.

good and clean, room heated, big bathroom. reception gave us extra ameneties

Nefasto. Un desastre. Son el hotel del no. Tienes un problema con fechas en la reserva y no te hacen ni caso. Les da igual. Empatía cero. Trato al cliente pesimo