My luggage arrived really quickly it took only 3 days. Process was very simple! However I did not fully read the terms and conditions for DHL duty/tax and had to pay another fee. But other than that G... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Smooth, easy to understand process from booking, payment to collection. This has become my go-to provider when I need my luggage delivered door to door from Europe to the UK. Wil definitely recommend... Se mer
You did indeed a fantastic job. I had some problems in finding a shop in Paris where to print your labels and I believe also other people may have if they aren’t familiar with the town. Probably wou... Se mer
J'ai rencontré un problème à la douane vers la France. DHL n'a rien fait pour me venir en aide alors que l'équipe de euroluggage delivery, en particulier, Mish et Khrystyna, ont tout mis en oeuvre a... Se mer
Företagsinformation
Skrivet av företaget
Delivering Eurostar passengers' luggage door to door since 2013. We provide seamless, efficient, and reliable door-to-door luggage delivery services across Europe and globally. Popular destinations include Paris, London, Brussels, Amsterdam, Rome, Zurich, New York, Sydney, Tokyo and Seoul.
Kontaktuppgifter
Storbritannien
- euroluggagedelivery.com
4,7
Utmärkt
440 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very Easy process
11 augusti 2022
Excellent service
A smooth journey from picking up the parcel in France to delivering it in the UK. Efficient, reliable with right level of communication
8 augusti 2022
Excellent handling and follow up
5 augusti 2022
Poor communication and damaged luggage
Initial contact was fine, but when it came to filling in the online form stating the contents, flight case contains sports equipment was not an option. The only close option was suitcase but the form wouldn’t submit without me listing at least 1 item of clothing which I hadn’t packed in that case. The auto email came through with the packing labels instantly. I had the intention to print the return labels before leaving home, knowing that I wouldn’t have access to a printer whilst away, but despite several attempts, the auto email didn’t arrive and it required a phone call to customer service for them to forward me the label. The day before Pickup was due I received an email stating the case would be collected the following day which it duly was. At my destination my case was waiting for me, but was damaged, the hard shell having been cracked. I immediately emailed the company with a photo of the damage but 14 days latter still haven’t received a reply. For the return, no email was received advising of the pickup and it took another phone call to customer service to ensure that it was on the list for collection. It arrived home within the 7 day time limit.
Overall there was far more stress involved than was necessary, and still no resolution for the damage caused.
5 augusti 2022
Luggage delivered with no problems
Luggage delivered with no problems. Staff are helpful and friendly.
4 augusti 2022
Khrystyna went out of her way to assist…
Khrystyna went out of her way to assist and delivery was perfect…Brugge to London inn24 hours.
1 augusti 2022
Great service
Great service.
Very easy to use. The DHL person came and picked my luggages from my flat in London, and then I received them in Paris.
25 juli 2022
Broken lugage
Luggage arrived on time but was damaged. One the wheels was broken off. It was a brand new suitcase just purchased to ship our extra clothing.
We will need to purchase a new one before we can board our ship for trip.
23 juli 2022
Pretty good sevice
Easy to book online, service fairly quick. Took 3 days to get luggages delivered to the location.
Should mention when ordering that labels must be printed rather than after placing the order.
22 juli 2022
Messy service at a high price
The service is expensive and you need to stay home a full day from 9am to 5pm on the day of collection, and then again on the day of the delivery as Eurostar cannot give you a 2h range time slot.
You cannot schedule the day of delivery once luggages have been picked up either, it has to be +2 days and it cannot be +3 days. Also, despite them committing to +2 days they would all of a sudden call you at +1 day to let you know the DHL driver is actually in front of your door with your pieces of luggage.
A proper mess if you planned things according to the initial schedule.
21 juli 2022
Good fast delivery
17 juli 2022
Delivered luggage
The times of delivery were not very clear, and the bag came very dirty and scratched. Though I was very happy with the opportunity of a delivery from home to home. Thank you
12 juli 2022
Excellent service
Excellent service; luggage picked up and delivered on schedule.
Thank you.
2 juli 2022
Seamless and quick !
1 juli 2022
I could not have had a better service …
I could not have had a better service Delivery was ahead of time .thank you
30 juni 2022
Amazing service delivered before time
29 juni 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.