My luggage arrived really quickly it took only 3 days. Process was very simple! However I did not fully read the terms and conditions for DHL duty/tax and had to pay another fee. But other than that G... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Smooth, easy to understand process from booking, payment to collection. This has become my go-to provider when I need my luggage delivered door to door from Europe to the UK. Wil definitely recommend... Se mer
You did indeed a fantastic job. I had some problems in finding a shop in Paris where to print your labels and I believe also other people may have if they aren’t familiar with the town. Probably wou... Se mer
J'ai rencontré un problème à la douane vers la France. DHL n'a rien fait pour me venir en aide alors que l'équipe de euroluggage delivery, en particulier, Mish et Khrystyna, ont tout mis en oeuvre a... Se mer
Företagsinformation
Skrivet av företaget
Delivering Eurostar passengers' luggage door to door since 2013. We provide seamless, efficient, and reliable door-to-door luggage delivery services across Europe and globally. Popular destinations include Paris, London, Brussels, Amsterdam, Rome, Zurich, New York, Sydney, Tokyo and Seoul.
Kontaktuppgifter
Storbritannien
- euroluggagedelivery.com
4,7
Utmärkt
440 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Same day pickup and timely delivery
Same day pickup and timely delivery. Pricing is right as well.
27 april 2023
Simple process
Simple process. Delivery on time, as promised. Great help from advisor when I had a problem uploading passport copy via iPad. Will certainly use this service again
27 april 2023
betrouwbaarheid snelheid
16 april 2023
The service is quick and reliable.
30 mars 2023
Very good
Very good, handled mainly by a named representative all the way through, second time used, easy to deal with customs clearance and cheap.
22 mars 2023
Excellent Service!!!
Great Job! Excellent service. Quick and efficient. Will definitely use again.
17 mars 2023
Super easy and fast
Super easy and fast!
Would be perfect to have a shorter pickup time slot !
13 mars 2023
Leo was awesome
Leo was awesome. Helped me in navigating around a potential crisis for our families euro trip from Australia.
Took ownership of my problem(that I had created by mistake) and solved our issue. Awesome customer service!!
19 januari 2023
Used First Luggage for train return Germany to UK
We used First Luggage to have less bags to carry on our return train journey from Germany to UK. Anything relating to the actual pick-up and delivery of our luggage was excellent and could not be bettered: clear confirmation of dates, very speedy transit etc. - thank you.
Some gaps in useful info regarding the following, hence only 4 stars: (1) the request to provide a detailed list of items during booking process was unexpected, and not clear whether doing this a day or two later (once we had decided what we would be sending) would hold up the booking itself (turned out, it did not, but this was not clear); (2) with quite tight UK import limits now in force, ability to clearly indicate that luggage contains items from several people would be useful; (3) advice on what to do re locks on suitcases would be useful (for access by customs) - nervous about leaving number lock unblocked, as it prevents accidental opening in our Samsonite, and also because someone could attempt to smuggle things into country using our luggage => would be great if code could be provided to customs in paper work.
Phoned the customer helpline, which was promptly answered, but advisor not able to give clear information on points 2) and 3) above.
So loss of 1 star only relating to lack of some info that appeared crucial to us, not the actual luggage transfer.
5 januari 2023
Super efficient!
10 januari 2023
I really like the service, I really like the service, quick delivery, and nice update all the way from collection to delivery
I really like the service, quick delivery, and nice update all the way from collection to delivery
8 december 2022
Full marks for ease and speed
For ease and speed of delivery, and cost, very good. Only issue was the date of delivery. We booked a pick-up day based around the indicated delivery day, ie we delayed the former to be sure to be around for the latter. Once the item was picked up we were given an earlier expected delivery date, for the day we would not be around. I'm sure that date could be changed (and in the event the item was delivered earlier than indicated, so we were in) but the problem is not always picked up.
18 november 2022
It was great service
It was great service, good price and very fast. I would recommend it anyone.
26 oktober 2022
Delivered the luggages without damage…
Delivered the luggages without damage even before the scheduled time and date. Super service!
3 november 2022
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