Eu Yumescooter Omdömen 2

Compré un patinete y falló tras poco uso. Enviaron piezas, pagué reparación en taller y aun así no funciona.
Se niegan a ofrecer reembolso y evitan responder por escrito, intentando llevar todo a llamadas o WhatsApp.

Muy mala experiencia. No recomiendo esta empresa.

We hereby wish to report an experience we had when purchasing this brand of YUME electric scooters, which was essentially characterised by discriminatory and xenophobic treatment and purchasing procedures.
We recently purchased two e-scooters from this YUME brand, the X11+ model and, more recently, the Raptor model.
It turns out that my accessory pack for the Raptor model did not include the steering damper, which I communicated to the Yume brand, and today I sent them an email asking them to explain why I did not receive this accessory.
It is important to note, however, that two friends of mine who made the same purchase of the same model on the same day I did, because I encouraged them to do so and because they had tried my X11+, did receive the steering damper. In communication with several YouTubers who reviewed the model, they also informed me that they had received it, so I asked them if they were aware of any campaign in which this accessory was offered as a gift, to which they replied no. In fact, they had no knowledge of this or any other campaign, since Yume was well known and one of the aspects they referred to was the fact that it came with all accessories already included.
To my surprise, Yume customer support replied that the reason I had not received it was because I was not covered by the supposed campaign that no one had ever heard of and that apparently only existed for me. However, they immediately encouraged me and even offered to let me buy the accessory as an extra. In other words, the fact that all the other customers had received it, even though they had bought the same model at the same time as me for the same price, was not a problem, nor was the fact that I was being discriminated against compared to other customers. The concern was to try to sell me what should have been included in the accessory package. At the very least, they should have offered to send me the steering damper because I had even bought two Yume brand e-scooters.
So I feel discriminated against and victimised by disregard and unequal treatment, above all by the fact that they are still trying to sell me what should have been included in my package in the first place.
Unfortunately, this was the treatment I received from YUME customer support, which is frightening.
The YUME E-SCOOTERS brand does not treat all customers equally, discriminating against customers for no apparent reason, and its only goal, even after discriminating against a customer and behaving in a xenophobic manner, is simply to sell without any consideration for the customer.

24/09/2025
The YUME brand of electric scooters continues to treat me with total disregard, clearly discriminating against me and denying even when I provided factual and public evidence that this brand was lying to me and discriminating against me as a customer and, above all, as a person, trying to deceive me when the evidence is public and accessible to anyone who wants to see it, evidence that I provided. They also tried to make me believe that it was part of a supposed campaign that only exists for me because there is no record or reference to this campaign, in fact, as is visible and factual in the evidence provided, it is an item that is simply part of the accessory package as mentioned.
Even so, they tried to intimidate me by demanding information that my lawyers advised me not to provide.
Not only am I a victim of discrimination by this brand, YUME Electric Scooters, but they are also trying to intimidate us in some way.