Nanrobot Omdömen 53

Svar från Nanrobot

6 dagar sedan

Thank you for bringing this extremely serious fraudulent activity to our attention, and we are absolutely horrified and deeply sorry to hear about the terrifying experience you have endured. We unreservedly condemn this despicable fraudulent behavior, and we take this matter with the utmost urgency and severity.
First and foremost, we want to state with absolute clarity: the individuals carrying out these scams are in no way, shape, or form internal employees, authorized representatives, or affiliated personnel of NanRobot. These are malicious external fraudsters illegally impersonating our brand and team members to carry out criminal activities, and we are taking active, ongoing steps to address this illegal misuse of our brand name.
To protect all our customers from falling victim to these scams, we are reiterating our official, non-negotiable policies and contact rules with absolute clarity:
Our only official and verified customer support channel is the email address support@nanrobot.com. Do not trust, engage with, or share any personal information with any individual who contacts you through any other channel (including FaceTime calls, unsolicited phone calls, fake social media accounts, or direct messages) — even if they claim to be a Nanrobot employee.
Nanrobot has a strict zero-tolerance policy for the predatory behavior described in your review. We strictly prohibit all of our staff from ever:
Initiating FaceTime calls, unsolicited phone calls, or any form of private communication to ask you to access your bank account, share your screen, or disclose any banking details
Impersonating a bank or financial institution to contact you and demand your bank account username, password, or other sensitive login credentials
Contacting you via private channels to offer discount codes, process refunds, or provide other incentives in exchange for your personal or financial information
We will never, under any circumstances, ask you to share sensitive personal, financial, or login details through any channel other than our verified official support email.
We strongly recommend that you immediately contact your bank to secure your account and report this fraudulent activity, as well as file a report with your local law enforcement agency to protect your personal and financial safety.
If you have any further details about this scam or need any assistance from our team, please contact us exclusively through our official support email support@nanrobot.com. We are ready to assist you in any way we can, and we are committed to doing everything in our power to combat these fraudulent activities targeting our customers.
Best regards,
GuLee
Nanrobot Customer Support Team

Svar från Nanrobot

Uppdaterad 1 apr. 2026

Thank you for taking the time to share your detailed feedback, and we sincerely apologize for the immense frustration, inconvenience, and uncertainty this entire order experience has caused you.
First and foremost, we want to formally correct the critical misinformation you received: your ordered shock absorber was never out of stock. The false notification of a stock shortage and an additional 25-day wait was entirely caused by a mistake from our newly onboarded customer service staff, who was not fully trained on the order and logistics query system for our European site, leading to this serious and unnecessary misunderstanding. We have immediately addressed this gap in our team training to prevent similar issues from recurring, and we unreservedly apologize for the significant stress this false information caused you.
We have fully verified every detail of your order, which was placed on March 7th for the brand-specific shock absorber, with a total charge of 75€ . Your order was shipped from our factory on March 13th, immediately after we processed your payment.
Once the goods are handed over to the freight forwarder, the subsequent international transit, customs clearance procedures, and final delivery coordination with local carriers fall outside of our direct control. Our stated delivery window for this European route is 10-20 days, and minor, occasional delays can occur due to unforeseen factors such as customs inspections or international logistics adjustments. At this time, your shock absorber is fully within the normal delivery timeframe, and the shipment is progressing as scheduled through the standard delivery process.
We also deeply apologize for the unprofessional support you received when you first reached out to us on March 29th. It is completely unacceptable that our team failed to locate your order and your valid, active tracking number, and we are retraining our entire frontline support team on European order management to fix this systemic gap. We hear and understand your frustration regarding our shipping fees, and we are actively reviewing our European shipping pricing structure with your feedback in mind.
As the Trustpilot platform does not allow us to share or request your personal order details via public replies to protect your privacy, please contact our dedicated senior support team directly at support@nanrobot.com at your earliest convenience. Our team is standing by to prioritize your case, provide you with real-time, detailed tracking updates for your shipment, and address any further questions or concerns you may have immediately.
We truly appreciate you bringing these critical issues to our attention, as this is essential for us to improve our processes and service for all our customers. We are fully committed to making this right for you, and we await your message to resolve this without further delay.
Best regards,
GuLee
Nanrobot Customer Support Team

Svar från Nanrobot

Uppdaterad 1 apr. 2026

Thank you for sharing your feedback with us, and we sincerely apologize for the frustration and inconvenience this experience has caused you. We take every customer's experience very seriously, and we have fully looked into the details of your order to address your concerns.
You placed the order for the replacement hydraulic brake for your scooter on February 9th, and the package was successfully delivered to you on March 13th, so the actual waiting period is not nearly 2 months as you mentioned.
When you placed the order, this part was temporarily out of stock in our overseas warehouse. To compensate for the inconvenience and minimize your wait time, we covered the full air freight cost and shipped the part to you via air freight completely free of charge.
We also want to note that the transit time of international air freight is subject to uncontrollable factors such as customs clearance procedures, which is beyond our control. We truly appreciate your understanding on this point.
If you have any further questions or concerns, please do not hesitate to contact our dedicated support team at support@nanrobot.com. We are always here to assist you and resolve any issues promptly.
Best regards,
GuLee
Nanrobot Support Team

Svar från Nanrobot

23 mars 2026

Thank you for bringing this to our attention. We are committed to providing exceptional service and are eager to address the issue you're experiencing to find the best solution.

Please contact our support team at support@nanrobot.com with your order number, as the platform does not allow further replies. We are committed to resolving this swiftly.

We appreciate your patience and are determined to resolve the issue quickly.

Best regards,
GuLee

Svar från Nanrobot

5 aug. 2025

Thank you for bringing this to our attention. We are committed to providing exceptional service and are eager to address the issue you're experiencing to find the best solution.

Please contact our support team at support@nanrobot.com with your order number, as the platform does not allow further replies. We are committed to resolving this swiftly.

We appreciate your patience and are determined to resolve the issue quickly.

Best regards,
GuLee