My Popham blackouts were delivered on time and the unboxing and the contents were great. I was impressed with the overall packaging and the fact that a shoe horn was placed in the box also deserves to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There is not one fault to be found purchasing from Mallet, the delivery is always fast, quality of runners are like none on the market. My go to for purchasing gifts, every single time it has never le... Se mer
Företaget har svarat
Verschrikkelijk bedrijf. Ik had per ongeluk twee bestellingen geplaatst met 1x een zelfde paar. Foto’s gestuurd, schoenen teruggestuurd en worden niet teruggenomen. Ik heb ze niet gedragen maar... Se mer
Företaget har svarat
My purchase came earlier then I excpected. The tracking of the package didn’t work so that’s why I was surprised. The shoes, wauw great quality. Nice design, a great combo between casual and sportive... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Mallet is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Kontaktuppgifter
London, Storbritannien
- team@mallet.com
- eu.mallet.com
3,8
Bra
73 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från MALLET (EU)
Hi there! ,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
contento con mallet
mallet me proporciona buena informacion en lo referente a todos los pedidos que le hecho.
10 november 2025
Svar från MALLET (EU)
Thank you, Antonio, for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Svar från MALLET (EU)
Thank you Adem for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Hello
Hello, first of all, I recommend you to change the cargo company. It has been weeks and the product I purchased has still not been delivered and I cannot see the cargo movements at this time.
30 september 2025
Svar från MALLET (EU)
Thank you Gorkem for taking the time to provide us with your feedback and we are saddened to hear what has happened.
With all EU orders, it does depend on the country and location on how long the courier can take to deliver. I can see you have been liaising with the Customer Service department who explained that you will receive this in the next 5 days. Whilst we appreciate the delivery is a little longer than expected, we have no control over how long the courier can take. The warehouse reached out to the courier to find out when this will be delivered which was followed up in an email to you the same day.
We have also checked the tracking and can see movement since you last communicated with the team
Have a lovely rest of your day!
Mallet!
Arrived very quickly
Arrived very quickly. Fantastic customer service. Absolutely beautiful trainers. Definitely deserving of 5 stars
15 september 2025
Svar från MALLET (EU)
Thank you Collette for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Easy site use ....
Easy site use ..... and delivery was very quick.... also the quality of the brand is excellent
28 augusti 2025
Svar från MALLET (EU)
Thank you Shane for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Svar från MALLET (EU)
Thank you Jonathan for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Svar från MALLET (EU)
Thank you Tobais for taking your time to write a detailed review of your experience with one of our Mallet products.
As the team explained to you all returns are inspected at the warehouse before a refund is processed. The 2nd pair of Bennet's you returned have clear signs of wear. As we advised on the email chain, these was not sent to you in this condition and we have the right to reject any footwear that have been worn (and not just tried on indoors on clear floor).
The team will be in touch with you with shortly.
We would like to wish you a pleasant rest of your day!
Mallet
Snelle levering &verry nice shoe
29 augusti 2025
Svar från MALLET (EU)
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Have not received the shoes
Have not received the shoes. I dont know where to pick them up. Dpd does not mention where the pick up store is.
25 augusti 2025
Svar från MALLET (EU)
Thank you for taking the time to provide us with your feedback and we are saddened to hear that you have not yet been able to pick up your order yet.
We will look into this further for you an confirm where the pick up location is by email.
Have a lovely rest of your day!
Mallet
Svar från MALLET (EU)
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it.
The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Customer service was excellent
Customer service was excellent. Definitely no beating round the bush, simple and straight forward return and swap. Delighted and will definitely buy again.
7 augusti 2025
Svar från MALLET (EU)
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it.
The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Verschrikkelijk bedrijf- niet bestellen bij de webshop
Verschrikkelijk bedrijf. Ik had per ongeluk twee bestellingen geplaatst met 1x een zelfde paar. Foto’s gestuurd, schoenen teruggestuurd en worden niet teruggenomen. Ik heb ze niet gedragen maar teruggestuurd zoals ontvangen. Nemen ze niet terug blijven volhouden dat ik ze gedragen heb. Waardeloos.
Ordernr 6778/6779. Here you can find the orders and conversations.
Still the point is that you’ve sent me worn shoes and blame me. I had ordered the exacte same pair by accident. Why should I return worn shoes and keep unworn shoes. It seems you rather believe customers are lying than admit that you made a mistake.
It’s a real terrible service, and costs a lot of time and energy.
20 augusti 2025
Omdöme utan inbjudan
Svar från MALLET (EU)
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened. We have checked with the Customer Service team and I cannot see any communication under your name and unfortunately you haven't quoted your order number on here so we cannot investigate this issue for you.
For context, with all EU returns, we ask for images of the product the customer is wanting to return. However, the return is only approved for a refund once the warehouse team fully inspects the goods once they are in possession of them. If any product is found to be worn (which perhaps was concealed in the original images), we will reach out to the customer with evidence of the worn shoes, and the return is rejected.
If you have been in touch with the team under a different name, we are confident that they have explained this in more detail.
Wishing you a lovely rest of the day,
Mallet!
EDIT: Thank you for the order numbers. 2 out of the 3 items was accepted and refunded. The remaining item has been rejected and evidence supporting their decision has been provided. We can see the team have requested further images for the 4th item you want to return as it shown signs of wear. The 5th has been accepted for you to return.
Betrugsfirma
Leider kann man keine 0 Sterne geben.
Vorsicht vor diesen Unternehmen.
Hab bis heute noch keine Ware und es ist 1monat her.
Dpd soll ein Schuhkarton im Briefkasten geliefert haben.
Und damit ist das Unternehmen durch und bemüht sich nicht.
Viel Ärger wo man es jetzt über die Polizei laufen lassen muss.
Antwort auf den Kommentar
Das ist richtig trotzdem hab ich die Rücksendung nicht erhalten.
Ich hab nix unterschrieben da ich auf Arbeit war.
Status ist auch Briefkasten wo die Sendung nicht reinpasst.
Und ihr team bemüht sich nicht mit DPD Kontakt aufzunehmen.
PayPal Käuferschutz kann da nix machen da Sendung zugestellt per Briefkasten und sie verfolgen es nicht ob da was komisch sein kann. Das muss man denn über Verbraucherzentrale und Polizei machen wenn der Verkäufer nix macht
20 augusti 2025
Omdöme utan inbjudan
Svar från MALLET (EU)
Thank you Benjamin for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We have checked with the Customer Service department and can see the team have been communicating with you throughout. For context, you returned 'worn' shoes to us which was rejected as they are not in a resalable condition. Photos of the worn shoes was provided to you via email and was returned these back to you at our expense. Following this, a signed POD and GPS location was provided. As you are aware the team have been liaising with the warehouse to obtain further information from the courier.
With regret, the chargeback you submitted on your order to advise you did not receive the shoes was investigated by paypal but as you confirmed, this was rejected by them and was resolved in our favour due to the evidence we provided.
We are very sorry but the team have done everything we can at this stage but they will be in touch with you once they receive further feedback.
Have a lovely rest of the day!
Mallet
A very satisfied customer
Easy to order no extra customer duties it was all included so it make for an excellent customer experience thank you
5 augusti 2025
Svar från MALLET (EU)
Thank you Paddy for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Viele Fehler bei gelieferten Schuhen…
Viele Fehler bei gelieferten Schuhen und ein schlechtes Qualitätsmanagement.
28 juli 2025
Svar från MALLET (EU)
Thank you Burak for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Unfortunately with regards to this order, the warehouse checked over the product before dispatch and found defects in the shoes. The team reached out to you to explain this and a full refund was issued to you.
Wishing you a lovely rest of the day,
Mallet
Svar från MALLET (EU)
Thank you Brendan for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Excellent quality and quick delivery…
Excellent quality and quick delivery would buy again
25 juli 2025
Svar från MALLET (EU)
Thank you Gerry for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Unreliable delivery company
I love this brand, not all their shoes are my cup of tea, but that's personal. I got my first pair from and in the Bijenkorf, saw it, tried it and fell in love. Still have te pair, since 2023. I even use them for my work!
The 2nd pair I bought them online, unfortunately the size is fine, but the width is smaller.
I recently bought a new pair, but my regular size didn't fit well.
I give Mallet 1 star, rather NO STAR because they use in The Netherlands DPD delivery company. Bad experience: AT HOME you see the map where the truck is, and suddenly you get a mail telling "Sorry, we've missed you"...What the..
MALLET should find a reliable company!
7 juli 2025
Omdöme utan inbjudan
Svar från MALLET (EU)
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please can you reach out our Customer Services at team@mallet.com with your order number and we can look in to see what has happened.
Have a lovely rest of your day!
Mallet
Quick delivery
Quick delivery
Good products
Return policy could be better.
( you have to send pictures by email as a prove)
7 juli 2025
Svar från MALLET (EU)
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
With regards to our returns policy, we ask for two images of both shoes together: from above and the bottom of the soles. This it to ensure the shoes are brand new/unworn and once approved, we can request a free shipping label.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.