Element Brand Omdömen 

2 Shirts bezahlt, nur 1 bekommen und vom Kundenservice wird man ignoriert

Mauvaise expérience. Des menteurs....

I bought a t-shirt that i have never recived. They sent me that DPD tracking number and when i contacted DPD they told that the parcel was sent from overseas and import dutys were bot paid.
I tried contact ELement several times and NO answer.

Order was missing an item. No way of contacting them except for the contact form on their website that just says “an error has occurred” when you press send. There’s no email address or phone number and their Messenger chat bot just directs you to the non-working contact form.

Qualité vraiment nulle, sur plusieurs articles ça bouloche au bout de 2 lavages sur un sweat à 80€, un autre sweat, la sérigraphie se barre au 1er lavage à 30°et biensur, aucune réponse aux mails, plus jamais

Timadores.
No he recibido mi pedido y me lo han cobrado. Desde luego dejaré de usar esta marca.

Honteux, depuis que j'ai passé commande le 21/07/2022 je n'ai toujours rien reçu. J'ai commandé un skateboard complet et depuis 3 semaines il est apparement "En cours de préparation". Je suis choqué moi qui trouvé que la marque était pro et bien PAS DU TOUT ! Le service client raccroche au nez et de plus par email on ne ma jamais répondu. Franchement je suis vraiment déçu. Je déconseille vraiment...

ordinato uno zaino,mai arrivato,anche se loro hanno mandato mail di avvenuta spedizioni.Ho inviato diverse email per chiarimenti,solo risposte automatiche e mai una risposta idonea al mio ordine.
pessimi!!!!

Don’t bother.

Placed an order and paid for it. Over a week later, I had received no dispatch communication.

On checking, it was still being processed??

I contacted them and tried to cancel the order as it won’t arrive in time. In fact not wiser when it will!

Customer services emailed me back and said they couldn’t cancel until it has been delivered!

Let’s hope that’s soon. Awful service and inept delivery service. Avoid.

Commande n 500154842 passer sur leur site
Toujours en préparation,pas de communication malgré mes relances via paypal ainsi que leurs pseudo service client !!! Qui se contente juste pas un mail type,qui ne réponds en rien à mes questions !!
Déjà client,malgré une première expérience positive,je suis très très déçu.
Je ne recommanderai définitivement plus,je déconseille fortement le site .
Maintenant en déclarant une réclamation paypal j espère être remboursé rapidement.

Ordered around £100 of products from their site 2 weeks ago. You get free shipping for that amount but proves you get what you pay for. Received one t-shirt so far. Their shipping timeline states 7-10 working days but I've only just received the shipping confirmation including for the t-shirt I got a week ago. The tracking info they gave doesn't actually provide any useful information on when I'm likely to get the package. Says shipping info has been transmitted to DPD whatever that means. Does DPD have my stuff or just know where to ship it to. Going away on holiday in 12 days and I'm almost positive that's when it'll arrive. F*** me for ordering something a month before I'm about to go away and expecting a worldwide brand to be able to deliver in that time. Wish I'd come on here to read the reviews before ordering. They're not worth the wait.

Produkt nie angekommen, Geld sofort weg. Keine Chance mehr. Finger weg!!!

Le daría 0 estrellas. Tiene mucha caradura. Te anulan el pedido de productos rebajados indicando que no hay stock y al día siguiente ponen el mismo producto mucho mas caro.
Les reclamas y no contestan.
Las ofertas online son un timo y funcionan mal.
No volveré a pedir nada de esta marca

I ordered a Flint Black Wilson Hoodie that was for sale. I was worried because a majority of these other reviews were negative. But mine came in New condition and the correct size after 7 days. So I’m pretty sure they improved on their service.

The customer service (especially Sanne) was very inconsiderate, I spent £8 to return a jacket (the label inside the package said that I would then be refunded the shipping price) but she is telling me that it is not and that I will not receive any refund. I've spent over £200 on the website and they can't make an exception for this one? Horrible customer service

I was tripping out after I ordered something from here and seen the reviews but they shipped my order next day and it got here by the end of the week.

Absolut schlechter Service. Retoure ist kostenpflichtig und muss per EU Päckchen versendet werden. Gutschrift gibt es nicht, der Kundendienst ist vorsorglich auch nicht erreichbar. E- Mail wird blockiert und der Kontakt Button auf deren Seite funktioniert nicht.
Absolut unseriös und nie wieder, schade um die eigentlich coolen Klamotten.

Der schlechteste Kunden/Retourenservice mit dem ich je zu tun hatte. Man bekommt, wenn überhaupt, ein Textbaustein geschickt.
Ich musste mir mein Geld über Paypal zurückholen, sonst hätte ich nichts bekomme.
Bloß nichts bestellen dort!!!!!!

I ordered jacket for my daughter.Jacket arrived but was damaged.I contacted Amber who responded to my email swiftly.Jacket is going to be replaced.I cannot recommend Amber highly enough.She was polite ,professional and very helpful.

Ho ordinato una felpa mai arrivata. Azienda non seria mi rivolgo alla polizia postale