Educational Testing Service Omdömen 300

My login is refused with a message about it being 'out of context'. I have been trying to get a response from their 'technical support' for days. This company is totally unresponsive to customers. I will recommend to the department chair that ETS not be used in the future for anything.

Terrible experience!

This is what ETS did:

- They wrongly charged my credit twice.
- They failed to administer the test.
- They were disrespectful.
- They had me download 3 different versions of their software.
- They made me wait over 92 minutes on the phone and refused to issue a refund.

AVOID ETS AT ALL COSTS! I wish I would have read these reviews before purchasing and trying to take an at home test. EVERYTHING I have read from other reviewers is the same experience I had. Customer service, on top of barely being able to understand them, was horrible. Why is this the only place we can use to schedule a PRAXIS test. DO NOT USE ETS for an at home test, they will rob you of your money. While I was talking to customer service and letting them know that the link they sent me didn't work, he tried to tell me ETS doesn't send emails with link...while I was on the phone with him, I sent him the email they sent me, and he started back pedaling really fast and changed the subject. Since this is the only site that I can schedule my PRAXIS, I am hoping that scheduling a test at an actual proctor facility will work.

This company is a complete joke. I have taken the test more than once and the procedure is never the same. Today, was my worst experience yet. I received no email with instructions to log in at home. Called ets for instructions, they sent me to proctor U, they say I had cancelled my test. I in no way did so. I call ets back and they say I have to send an email on Monday when they get the reports from proctor U. I have never experienced such bad service. I wish there was another alternative to take my test.

I tried taking a PRAXIS test through ETS at home for the first time. Even though my tech check came back clean, when I opened the test I was told I had a background app running and needed to get another computer. I grabbed another computer but there was no longer a link. I never started the actual test. I called customer support and they kept giving me the run-around. I have contacted them 13 times over the last 25 days.

At the end of the day, I paid for a service. They did not provide that service. I want my money back or the service provided.

I have done my absolute best to comply with every request they have made. They have made no effort to resolve the actual issue. If some people are able to continue the test and some people are not, that is not equal or just. There is no other company to go to and many states require a PRAXIS exam to become a licensed teacher or administrator. They have a monopoly and can do whatever they want. This is unethical business practices. Just give me my money back or let me take the test.

I was supposed to take the test at home. However, the proctor who did not speak good English asked me to delete a random app on the computer. (Prior to this the system check before the test was fine) Unfortunately my computer would not let me delete it. Then she said I can try on a different computer and she logged off. When I tried to log on the test again I could not. When I asked to be reimbursed and re-scheduled they said I need to wait 24 hours. Also, the calls go to India. They do not speak good English and you constantly need to repeat your self. Do not take the test at home!

They flat out stole my money, I spent 45 mins waiting for a proctor to connect on my test day it was all problems. When I tried to request another test date or a refund CS said that my system wasn't compatible and that I was made aware before the test and my refund request just got ignored. $200 down the drain. Look elsewhere.

Where to start with this company… I hope no one ever has to take the ETS Spanish Praxis…
For starters the test is 3.5 hours, which is actually more like 4 when you factor in your incompetent proctor. This test is taken completely online which has made it CANCEROUS. I had a lengthy conversation with an ETS exec and basically what it amounted to is that this company is somehow UNABLE to schedule more than 3 months in advance! Making matters worse every 3rd month they don’t even offer the damn test! On top of that all it takes about a month to get scores back and you cannot schedule another test within a month of your last test.
After reading all of these other comments of people with similar experiences I seriously do not understand how this company is still running… the service is non-existent, the tests are purposely un passable and I honestly bet people with PHDs couldn’t pass them, and for many they are literally the only barrier to being a teacher….
Companies like this are purely predatory and are preying on a vulnerable group of people that usually cannot afford to take a $165 test 5 times…
Somebody with influence please shut this piece of crap company down!

The wouldn’t allow me to take the test after paying the $130 and following all the instructions to a T. nor would they allow me to reschedule. They stole my money.

Terrible experience,
They accused me of cheating even though I didn't cheat at all. In addition to the fact that they checked everything before starting the exam. It's ridiculous to make assumptions based on just ( May received assistance) which never happened. And receiving 6 mouth ban. That's unfair to destroy people's dreams based on a poor performance from proctor. Horrible experience and service.

Deplorable, ETS dispose d'une position de monopole par conséquent ils n'ont aucune pression pour assurer un service honnête et equitable. En résumé, lors de mon examen en ligne j'ai eu un incident technique (impassible de saisir le champs libre) alors que les tests préalables étaient bons. J'ai appelé le service technique (au passage un support en Inde qui ne comprenait pas le problème). Après 2h et un changement de PC (seule solution proposée) j'ai repris l'examen mais alors qu'il me restait 15 min d'examen au final je n'avais plus que 5 min. J'ai fais réclamation pour non respect de la durée de l'examen mais le service client m'a fournis plusieurs excuses non valable (je vous passe les détails) la principale était que le fait de valider le resultat à la fin équivaut à une acceptation conformément au CGU. J'ai relu les CGU rien n'est marqué (bien qu'il y ait 26 fois "we will not refund") Après plusieurs relances pour faire valoir qu'un examen certifié équitable doit assurer un temps identique pour tous, ils ont fini par me dire qu'ils ne répondraient plus à mes mails. Inacceptable.

ETS robbed me. After preparing for my Praxis exam and doing the home security check to begin my test. I never received a proctor and after being told to restart my computer my test was gone. I guess it was outside of their 15-minute rule. HOWEVER ONE OF THEIR WORKERS TOLD ME TO RESTART. They got me bad. I have spent every day for the past 2 weeks, calling and emailing and there is NO ONE there that can help me. Can someone please tell me and help me where else I can get certified? I refuse to go through ETS. They are the worst and they don't care about their users at all.

I was mistakenly told I had to take a TOEFL exam by my school and registered for a test. After registering and paying A LOT of money, my school told me that I did not need to complete the test. I tried to cancel my registration less that 5 hours AFTER registering and was told that I “ missed” the deadline to cancel my exam and would NOT be refunded my money. While I understand their deadlines, this is completely UNFAIR to student who cannot afford these testing fees. I spoke to a representative on the phone, a supervisor, and put in two helpdesk tickets, all on the same day. Customer service was TERRIBLE and all told me the same exact sentence they got off of their policies.

Again I registered and tried to cancel my test on the same day. Less than 5 hours apart.

I am obviously not the first person to have an issue with this company. I DO NOT recommend.

My son was going to take TOEFL test at home. He had prepaired very well and had tested all the equipment multiple times, both on the ProctorU server and also on other servers.
He had a state of the art gaming microphone that cost over 215$ and was just over one month old. The microphone worked very well at all the testing before the test time started. When he connected to the ProctorU everything worked for a short time but then the proctor told him that he was having a microphone problem and the proctor started to try some technical solutions for a minute or two but the she cut him off and cancelled the test.
When he contacted customer service they tried to tell him that the microphone was broken but that is not the case, it works just fine. Also after few e-mails they also added that the camera was broken which was never an issue, not during the testing on the server nor during the test time.
ETS and their personnel at customer service and technical issues do not hesitate to lie and fabricate the truth. It is our belief that ETS only gain in this all is to make students retake the test many times and constantly pay the test fee again and again. Well we say no to that and our son will not be taking test with ETS again. We urge students to check other resources before you take test with them and if you have any other choice take it, we certainly will do that now.

Regards,
Valdís
Iceland

There's an incredible the amount of negative comments here but I'm not surprised my scores are not available yet and when I contact customer service they are useless. Next time I need to take an english exam it won't be the TOEFL, they need to improve their service considering there are many other tests accepted by universities.

ETS is simply a criminal organization designed to abuse and rob test takers. they intentionally create zillions of problems to make tests fail and if you pass all these steps then they simply cancel your scores without any explanation. I wonder how FBI have not investigated them. All of the managers and employees should be in jail. the number of victims is more than millions.

My son needed this TOEFL test in order to apply for a USA University, we have paied not only the test but also a trial test, all was done using the same computer but at the date of the test they denied our computer based on non-technical reasons (computer was an iMac with Bootcamp to have Windows which is promoted officialy by Apple) so they found this as a possible violation, after that they don´t give you any chance to reschedule, when you call them noone is having an official answer other than it is under review and there is no official email with the desition, we lose the money in a very unfair situation, we went to another company who do this same thing and everything was smooth, cheaper and more fair.

ETS SUCKS!!!

I needed a TOEFL exam in order to pass through to study, it was the last piece to my application, and mind you I booked my exam a month before the deadline.

I received a message THE DAY BEFORE my exam that my exam was RESCHEDLED till AFTER the admissions deadline for my university.

Thank you for wasting my time and STILL charging me for the practice exams which are completely useless to me.

Seriously, you guys have NO consideration for peoples time, money or plans for the future and I will say rather go to IELTS to support you in your examination because honestly this was a waste of my time and money.

I spent 3 months on my applications and your lack of consideration now has had to make me wait till 2025 to apply again.

OH and ETS asks you to rate them, everytime I do, ironically their form has an error and cannot be processed to be reviewed.

Ayant besoin de passer le TOEFL je me suis dirigé vers l'examen en ligne. J'ai un MacBook Pro, la semaine avant de le passer et le jour même je fais toutes les verifications nécessaires afin de le passer. Tous les prérequis étaient au vert.
Au moment de commencer, on me dit que finalement ma RAM est trop élevé (LOL) et qu'il faut reporter le test.
Une multitude de mails plus tard, ils refusent de me rembourser ou de me le refaire passer car selon eux ils ont fait leur travail et que c'est de le faute du candidat car j'aurais du tout vérifié avant (je rappel que tous les indicateurs étaient vert). A FUIR

Their portal is outdated and rescheduling is made impossible. Lead to a cancellation in my case. I instantly contacted their customer service to solve the issue, but they put it all on me, no rescheduling was possible and no money was returned. It was like talking with a chatbot that did not follow my case. New person answering to my conversation each time with copy paste lines. I will not associate with this company again and will not recommend it to anybody else. Check the other options for your testing, there are those.