Educational Testing Service Omdömen 300

The GRE test by ETS (ETS, Rosedale Road
Princeton, NJ 08541) was late and badly managed, it started 2 hours later than my time slot. It added to my stress because of the serious lapse in the system, I was afraid that I would retake it if I missed my slot. The people online also sounded lazy, like they did not understand English or can't be bothered with the usual login problems faced by those taking the GRE exam. The ETS staff also randomly interrupted my test with a "Hello? Excuse me can check camera" even though they clearly knew it was time sensitive. No extra time was given for these disruptions which occurred multiple times.

Avant de m'inscrire pour les tests en ligne, je vérifie tout le matériel nécessaire et tout est OK. Je m'inscris. Je télécharge leur logiciel de test- comme recommandé et j'effectue encore une fois les tests techniques et TOUT fonctionne !!
le jour du test, je me connecte 30 minutes à l'avance , et de nouveau tout fonctionne !
Aprés un énième check technique afin de rentrer dans la salle de test en ligne, on me demande un ID d'examen et un mot de passe, que je ne vois nulle part dans tous mes mails ... je regarde dans mon compte en ligne, rien.. Par politesse j'informe mon examinateur par chat. Je chat avec le call center qui me dit que je n'ai pas besoin de cet ID... or impossible de démarrer le test sur leur logiciel sans cet id...
le technicien me recommande de passer le test en ligne sur leur site, en utilisant google chrome.. Ce que j'utilise, Mais celui ci ne détecte ni ma caméra ni mon microphone... j'ai beau recommandé 15 fois ,.. cela ne fonctionne pas alors que tout est activé de mon côté...
Evidemment je n'ai pas pu passer le test... l'examinateur m'écrit gentimment "nous avons fait tous les efforts possibles . il n'y aura pas de remboursement....

Je leur ecrit tout de même un mail pour leur exprimer mon mécontentement... ayant en plus suivi TOUTES leurs recommandations... effectué toutes les vérifications nécessaires... je ne suis pas très contente et je ne trouve pas normal que personne n'ait ete en mesure de me donner un ID que je suis censé renseigner dans LEUR logiciel...
evidememnt pas moyen d'envoyer ce mail il y'a une erreur technique sur leur site...

J'ai besoin d'un test d'anglais et je le ferai au sein d'une autre institutition...

je me rend compte a la lecture de ces avis (que j'aurai du lire avant!!) que je suis LOIN d'etre la seule a avoir des difficultés a faire le test en ligne

comment perdre 450 francs ou comment ETS se remplit les poches sur le dos des clients

je me suis inscrite au test PTE, il faudra aller dans un centre mais en plus c'est moins cher !!!

warning. warning for everyone and for all students.
I was duped by ETS. After paying and registering, they scheduled my appointment. When I checked in, the monitor looked at my ID. Suddenly, she swich off the screen. I did not receive any exam at all. I complained, and they told me I would have to wait 22 days. When I asked for a refund, they said I would not get one because of verification, which is incorrect. Everything was correct! Beware of fraud. They just want to take your money and copy your ID and photo!

I ordered a toefl test at home, but when the test was about to begin, they told me they couldnt see my face camera. On my screen everything perfectly works, so we didnt find the problem… after 75 minutes trying so many things, the person who was helping me said; we have tried everything, we can not help you further. There will be no refund or new appointment possible because of this.

This is the biggest scam i’ve ever seen in my life.

Worst experience ever

I am sharing my recent experience for anyone struggling with the take-home test. ETS uses this company, ProctorU, if you're looking to Google a name.

It was beyond horrible, and I feel like my personal safety was violated. Plus, my score was severely damaged due to Proctor's interference.

My issues:

I could not use my ergonomics keyboard to type, which I required for a medical issue.

The Proctor repeatedly interrupted my test because he could not see a door, causing me to experience MASSIVE stress during the exam. It was unprofessional and rude. He was constantly talking and interrupting me, which continuously broke my focus and angered me. I could not concentrate, and my score was severely impacted.

The fact I had to showcase my private living facilities to a stranger on the internet to take an exam is a MAJOR violation of my privacy and safety. That person could have easily tracked down my location, found me in person, and attempted to cause physical harm.

You are apparently recorded the entire time, which is not disclosed upfront. I DID NOT consent to store my video data in their database, and I required proof it had been destroyed. ProctorU has failed to follow up.

Being recorded is another invasion of privacy. When I started the exam, I had to ask the Proctor about being recorded, and he hesitated to confirm. This means he would not have informed me otherwise.

The last time I took the test in person, I was able to use noise-canceling headphones, have proper accommodations, and actually write on paper. If there were locations near me, I would retake the test in person to avoid dealing with the company ProctorU ever again.

Scheduled Praxis At Home. Could not launch the test despite logging in early.

Called Customer Service. Was told to call Proctor U. Called ProctorU was told that they had no record of my account, was told to call ETS, and was hung up on. Called ETS and was told they had to wait a day for a report from ProctorU.

Could not test. Called ETS again and have been on hold for over 30 minutes. ZERO customer service. This company is a SCAM.

There are many reports of this company stealing money from test takers. It is TIME TO END THE ETS.

There is no competition for this company, for many exams, you have to use them. This is completely a SCAM.

Loss:
$160
Cons:
Scam company
Preferred solution: Full refund

User's recommendation: Nothing to recommend. ETS is a SCAM company.

A lot of phone numbers, and no one can solve the problems. Test preparation product? False advertisement. I bought one test prep that was supposed to be interactive, they also let you try it out but once you buy it, is completely different and boring, like the regular one you get with the test purchase.

I can’t get my test score sent to my university!!!! Their site was “down” in my window to add the test (they don’t send it to your university.) I contacted them within the 3 day window about their faulty site with no reply. I replied over and over again and they keep asking for more information and now $50!!! What a SCAM!!! I could not be more UNHAPPY with their lack of customer service. I hope people from the state read this and find an ethical way to do testing.

Their website is super buggy. I missed a test, because I showed up on the wrong day. They offered no refund.

When rescheduling my test, I found the problem. I selected Tuesday, June 18th, but the site showed Wednesday, June 19th, so I thought that meant there were not tests on the Tuesday. When I went to pay, it said my test was, in fact, on the Tuesday!! I missed the last one because of the same bug on the site. $160USD down the drain.

Be careful booking your tests. PRAXIS ETS DOES NOT CARE AT ALL that it was largely their fault I missed my test.

I need the wrong code in the PDF to be corrected and no one has ever even deigned to respond to the emails. Is anyone working or is this just a money-making scheme?

I recently had to use the Praxis ETS website to register for an exam, and it was one of the most frustrating online experiences I've ever had. Here are the key issues I encountered:

Confusing Navigation:
The website's layout is cluttered and unintuitive. It took me an excessive amount of time to find the registration section. Important links are buried under multiple layers of menus, making navigation a nightmare.

Slow Loading Times:
Pages load painfully slowly. Even with a fast internet connection, I found myself waiting several seconds for each page to load. This is unacceptable for a website that handles time-sensitive processes like exam registrations.

Poor Mobile Compatibility:
Accessing the site from my smartphone was nearly impossible. The layout did not adapt well to the smaller screen, making buttons and links difficult to click. Considering the importance of mobile accessibility nowadays, this is a significant drawback.

Frequent Errors:
I encountered multiple errors during the registration process. At one point, the site crashed and I had to start over from the beginning. This is extremely frustrating, especially when you're on a tight schedule.

Lack of Clear Instructions:
The instructions provided for registration and payment were vague and unhelpful. I had to search for external guides and forums to understand the process, which shouldn't be necessary for such a critical task.

Inefficient Customer Support:
When I reached out for help, the customer support was slow to respond and not very helpful. I was given generic responses that did not address my specific issues, leading to further delays and frustration.

Overall, the Praxis ETS website needs a complete overhaul. From navigation to performance, every aspect of the site seems designed to test the user's patience rather than facilitate a smooth registration process. Until significant improvements are made, I would recommend preparing for a frustrating experience or seeking alternative ways to handle your exam registration.

I paid for home exam, I needed the exam for the university admission, I was prepared perfectly.
The ETS technician tried to check my system right before the exam to tell me that my microphone is not working properly. She recommended for me to reschedule the exam or to use different computer.
To be sure, I checked the microphone of the computer with IT expert in my home country. He informed me the microphone is working perfectly. Again I used the ETS secure browser to check the equipments which showed that my computer system is completely fine.
I emailed the ETS costumer service to request exam rescheduling or money refunding, they answered me in very rude way. I called them by phone to confirm my request, but they refused to give me any compensation or to provide me with any help.

After studying for four years, this is my only chance to get my license to become a school Psych, and their horrible service is taking away my rights and my opportunities. Who is ready to take a petition to sue them? This needs to be resolved by a Federal court.

Not impressed by the Praxis ETS company.I had a horrible experience with them today and the “proctor u “ group they use. The proctor messed up by computer, put the test code in, received an error message, and went ahead and rebooted the computer and started deleting things from my recycle bin. When the proctor put the code in the second time it gave an error code saying I couldn’t take the exam because the code had already been used. Now also realize that this second attempt to launch the test was a hour after the start test time. And earlier that morning I had ran the ETS computer diagnostic and everything on my end was running properly. Anyway I am out $160 dollars and the best the proctor could tell me was contact Praxis ETS. When I called praxis ETS I was connected with a woman that said she could not issue me a refund because she needs the proctor’s side of the story. She said, “I understand your frustration, but we have to see what the proctor says.” All I am saying is people wonder why education is a failing industry- the praxis ETS company didn’t care that this wasn’t my fault they just want to line their pockets. They don’t care to help me even when this was an issue on their end. If you get nothing from this review just know the At Home testing option is not worth the headache- drive the hour to the testing center if you are going to spend the money to take the praxis.

Paid 408dollars for a test, were the appointment was at midnight. Should have been stated 12:00am (00:00), because i was sure it was 12 noon. This heavily impacted my overall performance as i had been awake for 16hrs and therefore receives a english test which do not equal to my fluency. Very dissatisfied, and in my perspective (also written by many on reddit) this is a strategy so people need to pay for another test. Sad to see by a non-profit organization which can not give me a new appointment for free or discounted.

It is awful that a company like them have a REQUIRED exam for certification but their team cannot bother to respond to problems when the test completely doesn’t work. I sat on an at-home proctored test for 2 hours without even taking the exam. All I received from their proctors was “you need to contact ETS yourself.” It’s awfully disgusting that this is a required test and ETS can’t be bothered by the people who PAY them.

wow I really had to read reviews before I paid $400 for the test I've never been able to pass. Their third party technical support support was resolving the issue during 1 hour and 40 minutes and they asked me to give them the full access to my computer which I declined of course because T&C doesn't have this and my data safety isn't guaranteed. Now they took 7-10 days to review my case in order to reschedule of refund my test. The worst experience ever, just do another test, there are alternatives.

SCAM ALERT: once they have grabbed your money they ghost you even if they caused the problem: me and other colleagues attended the IBT home edition exam and all of us were interrupted during the exam for "software problems". Software problems may occur and this is not the real problem, the problem is that after it they disappeared leaving you without reimbursement and reschedule.
I never left a review but be aware that this organization is a real scam and I'm considering to take legal actions against them.

The website did not inform me that a Microsoft or Mac browser was necessary. So I dropped $130 dollars on a test and was then not allowed to take it. This is a sorry business.

It's disgusting that in order to get a US teaching license you must use this company. Words cannot express what an awful company this is. My test was cancelled due to tech problems. Their tech support was unable to solve it and I wasn't refunded or allowed a different date to take it again. They never even bothered to respond to my complaints an entire month later. How in the hell are they even in charge of testing anyway...