So ein toller Kundensupport 5 Sterne *****! zuerst hat meine Bestellung nicht richtig funktioniert über die Kreditkarte, habe dann per Paypal bezahlt - innerhalb von einigen Minuten eine Antwort bek... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... Se mer
The lady in membership was so nice & explained everything to me . Took the time about the different memberships & also about open enrollment for Oct 7. Explained the different availabilies of the diff... Se mer
Wish they give more time to put information in. Especially for people who normally don't go on line to purchase tickets or ride bands for state fair.
Företagsinformation
Skrivet av företaget
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Kontaktuppgifter
Raleigh, USA
- etix.com
4,3
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everyone
It has been terrible, can’t get the tickets I paid for. Will never use this again. Terrible!terrible!terrible
7 oktober 2025
I’m still waiting to get my tickets.
I’m still waiting to get my tickets.
Yes I have a confirmation email but still CANNOT SEE MY TICKETS.
6 oktober 2025
Svar från Etix
Hi Yvette,
We see a couple orders in our system for upcoming events at the Raue Center. All confirmation emails, containing your tickets, are sent from confirmation@etix.com. Please double check your inbox, spam and trash folders to be sure these emails weren't accidentally filtered by your email provider.
If you're unable to locate your tickets, you can go to www.etix.com and click "Order Lookup" at the top right to find your order and have your confirmation email resent to you.
Regards,
Etix
Svar från Etix
Thank you for the feedback, Maria!
Always frustrating ticket service…
Rarely if ever does buying electronic tickets with your company go smoothly. I have to scramble the day of the event to get tickets from the box office because your “email” never seems to come through
7 oktober 2025
Svar från Etix
Hi Ron,
Thanks for reaching out, that certainly is frustrating. All confirmation emails from Etix are sent from confirmation@etix.com. We suggest adding this email address to your email service address book to ensure delivery and avoid accidental filtering by your provider.
In the future, if you find that you have not received your purchase confirmation email within 10 minutes of your ticket purchase, you may also use our Order Lookup Tool (here: https://etix.com/ticket/) to have your confirmation email resent to you.
Regards,
Etix
It was easy to purchase tickets!
6 oktober 2025
Svar från Etix
Thank you, Lisa. We're happy to hear it!
Today is the concert and I have no…
Today is the concert and I have no tickets. Ordering them went fine. Just a general admission ticket. Hopefully they arrive soon. If I can't get into the concert I am going to be so pissed off.
8 oktober 2025
Svar från Etix
Hi Denise,
Our system shows your tickets were sent to you on 10/8/25, just after your online order was placed. The email with your tickets was sent from confirmation@etix.com. Please check your inbox, spam and trash folders, just in case your email provider filtered the email. If you are still unable to locate it, you may use our Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) to have it resent to you.
Please also know the Lincoln Theatre box office staff will be able to look up and validate your order using your email and name. Enjoy the show!
Regards,
Etix
I was unable to exchange my two tickets…
I was unable to exchange my two tickets to a different table even though I purchased 6 more tickets !
Also I have yet to receive a receipt or confirmation for my 8 ticket purchase.
7 oktober 2025
Svar från Etix
Hi Denise,
Thank you for reaching out. For highly popular events like The Polar Express, exchanging to a different location is sometimes not possible because the cars are sold out. If you have not yet done so, you are welcome to reach out to the railroad call center to see if an exchange is possible.
Our system shows your tickets were sent to you on 10/7/25, just after your order was placed. The email with your tickets was sent from confirmation@etix.com. Please check your inbox, spam and trash folders, just in case your email provider filtered the email. If you are still unable to locate it, you may use our Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) to have it resent to you.
Regards,
Etix
Service was excellent!!!!
7 oktober 2025
Concert was cancelled, but not notified
Easy to work with, but they did nothing to notify me about the cancellation of a recent concert. All I got was a credit on my bank records, but no other notification.
8 oktober 2025
Svar från Etix
Hi Michael,
Thank you for reaching out. We see a few orders in our system for the email you provided, but do not see any for which the venue has informed us of a cancelation. We want to be sure there is not a miscommunication, and certainly don't want you to miss out on an event. Please reach out to feedback@etix.com and provide the details of the event to which you're referring and a member of our team can further assist.
Regards,
Etix
Why do you no longer have an App?
I am sad to find out you no longer have an app and can no longer transfer 2 of my tickets I want to sell :(
6 oktober 2025
Svar från Etix
Hi Sue,
Thank you for your feedback. Historically Etix has not had a patron app, but we are pleased to be launching an app in 2026 that will allow you to view and securely share tickets.
Until then, your tickets can be printed at home and shared physically, you may print to .pdf and share digitally with a friend, or you may save your mobile ticket to your Apple Wallet and share that way as well. We hope that helps!
Regards,
Etix
My tickets were not at will call. I had to go and prove to the box office that I purchased the tickets. Luckily, I had my phone.
My tickets were not at will call.
7 oktober 2025
I was hesitant to get my tickets…
I was hesitant to get my tickets electronically, but found it to very easy and efficient.
8 oktober 2025
Thanks for the tickets
8 oktober 2025
never got email for the the tickets has…
never got email for the the tickets has to call.
7 oktober 2025
Svar från Etix
Hi Jan,
Thank you for reaching out. Our system shows your tickets were sent on 10/3/25, just after your online order was placed. The email came from confirmation@etix.com. Please be sure to check your spam and trash folders, in case the email was accidentally filtered.
In the future, we also offer an Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) that allows you to request a resend of your confirmation email, which contains your tickets.
Regards,
Etix
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