So ein toller Kundensupport 5 Sterne *****! zuerst hat meine Bestellung nicht richtig funktioniert über die Kreditkarte, habe dann per Paypal bezahlt - innerhalb von einigen Minuten eine Antwort bek... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... Se mer
The lady in membership was so nice & explained everything to me . Took the time about the different memberships & also about open enrollment for Oct 7. Explained the different availabilies of the diff... Se mer
Wish they give more time to put information in. Especially for people who normally don't go on line to purchase tickets or ride bands for state fair.
Företagsinformation
Skrivet av företaget
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Kontaktuppgifter
Raleigh, USA
- etix.com
4,3
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good experience.
8 oktober 2025
Defrauding
An employee at your company used my credit card to purchase 9 tickets to a concert in St. Charles. IL in November. They slightly modified my contact info just enough to look real. I have attempted to dispute the charge with my credit card company and they claim, per your false documentation that I purchased, printed and attended an event I do not even know the artist of and have never even been to this city, state or venue. ETix and their employees are defrauding people all over, slightly altering your information so you are unable to dispute it and have to pay for their disgusting, unethical fraudulent practice. I am not the only one, look at the other reviews posted by those who have defrauded by ETix.
31 oktober 2025
Omdöme utan inbjudan
Svar från Etix
Hi Amber,
The referenced charge was formally disputed through your cardholder’s financial institution. As required, Etix participated in the chargeback review process and provided documentation requested by your financial institution. The outcome of that review is ultimately determined by the financial institution and card network, not by Etix.
We responded directly to your email explaining that once a chargeback is initiated, resolution must occur through the established financial dispute process.
We understand how frustrating disputed charges can be and encourage anyone with concerns to work directly with their bank so the matter can be reviewed and resolved through the appropriate channels.
Regards,
Etix
Some employee at your company used our…
Some employee at your company used our credit card to purchase tickets to a concert in Illinois this summer. They slightly modified my contact info just enough to look real. We are still fighting the charge! We will never use this service again!
7 oktober 2025
Svar från Etix
Hi Mr. Hoeth,
For the email address you provided, we see only a single item in our history. For the event, free (COMP) tickets issued to your email address for winning a radio contest. The cost is $0.00 and no credit card was required or charged for this.
If this does not address your issue, we want to make sure this is thoroughly reviewed. Please reach out to our support team directly at feedback@etix.com with as many details you can share, and we’ll work with you to investigate.
Regards,
Etix
I purchased 6 tickets for an acapella…
I purchased 6 tickets for an acapella Christmas show and due to hazardous road conditions & the venue being over 400 miles away, we could not travel. I called customer service and was on hold for well over 30 minutes before they disconnected my call. I called back & chose the option for them to call me back. When they called back 3 hours later, the call disconnected. I repeated this process probably 3 times. When I finally spoke to someone, she was rude and told me they only refund tickets if the event is cancelled. This isn’t the first time I’ve played phone tag with customer service for this company. I can’t control the weather and I will not put my family at risk driving on snow covered icy roads.
13 december 2025
Omdöme utan inbjudan
Svar från Etix
Hi Melanie,
We certainly understand not wishing to put you or your family at risk.
As a contracted ticketing provider, we are bound by the terms of purchase provided to us by our partner venues. We do not set these policies, but our employees must enforce them. You are correct that this often means refunds or exchanges are not possible. We suggest contacting the venue box office directly as they are the only staff empowered to make exceptions. We apologize for your inconvenience.
Regards,
Etix
Terrible
Terrible. Booked two tix for Goo Goo Dolls concert last night in Buffalo in general admission. Something went wrong and I was sent a link for ONE VIP meet and greet ticket (for $330). I showed up with my date and was told we only had one ticket and due to "occupancy" I could not buy another one. We had to leave without going in. The gate agent would not help and (really) looked at us and said "not my problem this is your problem."
20 november 2025
Omdöme utan inbjudan
Svar från Etix
Hi Ms. Noon,
Thank you for providing additional details so that we could locate your order. Our team confirmed your original online order, placed 11/12/25, contains only a single VIP Meet and Greet ticket and you were only charged for a single ticket.
We're disappointed the venue staff was unhelpful, and we certainly understand the disappointment. You may wish to contact the venue directly regarding your experience. Etix does not staff gates or the box office at this venue.
Regards,
Etix
Bad experience
Really bad experience, I have to rechedule my ticket due to an emergency, there is plenty of space at the new date but they don’t bother chaning it. I don’t think care customer satisfaction, will never buy a ticket via etix again.
14 november 2025
Omdöme utan inbjudan
Svar från Etix
Hello,
We reached out via TrustPilot to gather more details; with no name or information in this review we otherwise don't have a way of reaching you.
As a contracted ticketing provider, we are bound by the terms of purchase provided to us by our partner venues. We do not set these policies, but our employees must enforce them. You are correct that this often means refunds or exchanges are not possible, however, we suggest contacting the venue box office directly as they are the only staff empowered to make exceptions. We apologize for any inconvenience.
If you're willing to provide additional details so we can point you in the right direction, please response to the TrustPilot request for information, or reach out to us at feedback@etix.com.
Regards,
Etix
Absolute scum of the earth adding…
Absolute scum of the earth adding insanely stupid fees for tickets. Literally just extortion for more money without any service or addition. Promised someone a visit and was forced to pay more due to etix. I hope every single worker for etix poops his pants in public. Never again
12 november 2025
Omdöme utan inbjudan
Svar från Etix
Thank you for sharing your feedback. We understand that fees can be frustrating. These fees help cover the costs of operating a secure ticketing platform and providing support for events on behalf of our venue partners.
Regards,
Etix
Complete shitshow trying to get…
Complete shitshow trying to get tickets. Ended up with 14 charges and had to cancel my card.
11 november 2025
Omdöme utan inbjudan
Svar från Etix
Hi Jim,
Thank you for providing additional details through Trustpilot. For the email you provided, we do not find an order in our system (active or cancelled). We'd like to assist further. If you'd like help or a response from our team, please reach out to feedback@etix.com and a member of our service team will be glad to help.
Regards,
Etix
Easy & quick!
It was easy & quick to search & select the event I wanted. I got immediate confirmation as well as follow up info sent to me.
7 oktober 2025
Overall I like E-Tix but I have a hard…
Overall I like E-Tix but I have a hard time finding my tickets often. If they had an app it would help or if I could consolidate all my tickets into 1 place would help.
6 oktober 2025
Svar från Etix
Hi Susan,
Thank you for your feedback. We're pleased to let you know that we've been testing an Etix Wallet app and expect it to be fully released in 2026. It will allow you to consolidate your tickets and also securely transfer tickets to friends and family as well.
Regards,
Etix
Very nice
I was delighted with how easy and fast it was to find information about the event, ticketing, and seating options; as well as place my order.
7 oktober 2025
Svar från Etix
Thank you for your feedback!
Not user friendly at all
Not user friendly at all. We have the unfortunate experience of being required to use this app every week to purchase tickets to our kids high school football games. Apple Pay hasn’t worked all season long and it’s very cumbersome to use. Our school district needs to look in to an alternative.
30 oktober 2025
Omdöme utan inbjudan
Svar från Etix
Thank you for your feedback. We just requested additional details through the TrustPilot system so that we can learn more about which school district this is in reference to. We've not heard complaints about Apple Pay so we'd very much like your response so that we can research and resolve any issues. We appreciate your time.
Regards,
Etix
I am supposed to receive two free…
I am supposed to receive two free tickets for the premier showing of Soft Surrender.
8 oktober 2025
Svar från Etix
Hi Terry,
We see you purchased two tickets directly from the Gillioz Theatre. If you believe these tickets are incorrect, please contact their Box Office directly for assistance.
Regards,
Etix
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