ESW Omdömen 4 250

I was not expecting the result which is awesome since i can still play my damaged driver while i get my new one.

Thi Thu Huyen Pham (Nordstrom) was prompt, courteous and effective. They replied to every question I had and helped me to understand something about the pricing that I misunderstood.

I returned my Nike order (G10189828783) using Nike’s own return label, in the original box the shoes came in. The return was sent through PostNord, and I have full tracking and confirmation that it was delivered to Nike’s return address.

The package had the exact same dimensions and weight as the one I received from Nike:
📦 36 x 25 x 14 cm – 1.4 kg
Still, ESW (Nike’s return partner) claimed I returned a "non-Nike item" and denied the refund.

This is completely false. I returned the correct Nike shoes, unworn, with tags, in their original packaging. I followed all instructions, provided all proof – but still, the return was rejected.

I contacted ESW with all the documentation, but they refused to help and just told me to “contact Nike.”
And Nike? They won’t respond at all. I’ve reached out to them multiple times through every possible channel, but they’ve ignored me completely.

So I’ve lost both the shoes and my money – and I’ve been treated like I’m trying to scam them.

After looking at reviews online, I’ve found dozens of other customers experiencing the exact same thing – being blamed for sending “wrong” or “empty” boxes, even when tracking and weight prove otherwise.

This is not just bad service – it’s fraud. I strongly advise anyone thinking of buying from Nike.com to reconsider. Their returns process is broken, and if something goes wrong, you’re on your own.

Edit 20/05: ESW Support is of no help. They are still accusing me of returning non-Nike shoes. Nike support also accuses me of this, and Klarna is of no help, and told me I need to pay. So now I don't have any shoes, plus I need to pay...

REBECA MANIHUARI was an extraordinary Customer Service Professional as she solve my problem in a very effective and efficient manner. She responds very quickly and escalated the issue properly, so I finished my purchase process adequately and now I have a Order Confirmation.

Thank you!

The customer support team was very helpful and kind in helping me get a thorough detail of some items I was interested in. I really appreciate their assistance and couldn't be more happy with their service

Appalling experience. I bought jewelry from Damiani didn't aware free insurance was as part of the deal, and the salesperson never mentioned it or the need to register for it right after sales. I only found out by chance from another customer at a private event—unacceptable. When my jewelry was really stolen after a few days, the free insurance provider decline my claim saying I didn't register it before the jewelry was stolen and therefore, not eligible for the free insurance. This feels like a calculated move: withhold vital info, then dodge responsibility when the jewelry’s stolen. Negligence or outright deception, either way, it’s a disgrace. I’m convinced this 'insurance' is a sham to lure buyers in while leaving us unprotected because the sales persons withheld important code and details for you to register the free insurance on time, then when something happened, they can just say oops you didn't register it in time. How convenient!! No excuses cut it. Potential customers, beware—don’t trust these people until they prove otherwise. I sure won’t.

While my return is still ongoing, I have been very impressed with the communication I have received regarding my order. There were additional complications on my side and the esw team were able to guide me through the necessary process. Special shout out to Steven Rosas. Thank you.

Impress by quick and professional service.

Couple weeks ago I ordered few items. My order arrived incomplete. I contacted Nordstrom
Support and Steven Rosas was a great help. He track down my other item and he informed that the package was moving. Thank you Nordstrom!!!

Harumi was very helpful

Great follow-up of questions and complaints.

UPDATE: it is now January 5th and ESW are still investigating with no update on a timeline ...

Avoid ESW at all costs. If there was a 0 star option that would still not be low enough.
I ordered from Nordstrom who are now using ESW for international orders. The first time I tried to order after 2 weeks where they had shown that my order was in transit they suddenly cancelled my order with no explanation. They told me I could try to order the items again.
When I placed my second order for 6 items, I only received 1 of the 6 items. I contacted ESW, who are incredibly unhelpful and only said they are investigating it, I have asked them continuously to provide a timeline for a resolution which they ignored and just kept responding that they are investigating. After 2.5 weeks they respond saying that they weighed the package when it left their facility and it was the expected weight so they won't issue a refund or reship the missing items. They have clear evidence that I did not receive the items as the DHL courier took a picture of the one item that was delivered.
The gaslighting I have gotten from ESW is on a whole new level. This is the worst consumer experience I have had in a long time.

Scrivo questa recensione perché, da quanto ho capito, ESW è il partner commerciale responsabile del negozio online di Oral-B. Nelle comunicazioni relative all'ordine viene indicato:
"Hai appena effettuato il tuo acquisto tramite Scalefast SAS, un partner di fiducia e autorizzato da Oral-B per la vendita di suoi prodotti" Poi, pero', in caso di problemi, viene fornito l'indirizzo email ...@esw.com per contattare l'assistenza clienti. (e il dominio Scalefast redirige direttamente al sito esw.com). Già il dover fare tutte queste esplorazioni per capire chi gestisce gli ordini dimostra una preoccupante mancanza di trasparenza e una struttura macchinosa.

Dopo aver acquistato uno spazzolino elettrico sul sito ufficiale di Oral-B, ho ricevuto solo una conferma dell'ordine e ho visto l'importo rapidamente addebitato sul mio conto. Tuttavia, per tre giorni non ho ricevuto alcuna informazione sull'avanzamento dell'ordine o sui tempi di spedizione.

Solo dopo aver inviato diverse mail di reclamo all’indirizzo ...@esw.com fornito, ho ricevuto dopo 3 giorni una risposta generica che mi informava di "ritardi" e mi invitava a essere paziente. A quel punto, ho richiesto prontamente l'annullamento dell'ordine, ma non ho ancora ricevuto alcuna risposta.

Anche Oral-B ha delle responsabilità in questa pessima esperienza: trovo inaccettabile che si lavino completamente le mani della gestione degli acquisti online. Dopo aver contattato il loro call center (visto che ESW/Scalefast non fornisce né numeri di telefono né canali di reclamo a parte mail a cui non rispondono), mi è stato risposto che "OralB non ha responsabilita" e che non avevano né contatti né indicazioni utili per mettersi in comunicazione con i partner commerciali.

Un’esperienza frustrante e un esempio lampante di come non gestire il servizio clienti, né da parte di ESW né da parte di Oral-B.

AGGIORNAMENTO: ho ottenuto annullamento dell'ordine e rimborso, per cui cambio questa recensione da 1 a 3 stelle per la risoluzione

Super fast response, solved my issue instantly.

I purchased a jeans 2 days ago, but I didn't even get an order confirmation or any other information or e-mail.
How should I know if I will get my order (and when)?

Im soooo glad Victorias Secret no longer use Eshopworld to be in charge for delivering orders to Norway.

Had to put up quite a fight to get my money back for all the lost orders.
Tracking was awful!

1) sporingsnummer 8661109929 / LA012634765NO
Ordrenummer E032052546

2) sporingsnummer 8661109762 / LA012635947NO
Ordrenummer E032115178

3) Sporingsnummer 8719994413 / LA012579627NO
Ordrenummer E025426790 (1:2)

4) Sporingsnummer 8719993696 / LA012579763NO
Ordrenummer E025426790 (2:2)

5) Sporingsnummer 8719993431 / LA012579834NO
Ordrenummer E025440840

6) Sporingsnummer 8713045709 / LA012572297NO
Ordrenummer E024723745

7) Sporingsnummer 8713045170 / LA012572323NO
Ordrenummer E024723738

My Eastwest Gold visa card details was used by somebody who place an order with description NIKE-ESW-IRL K67NY94 IRL. ESW should not all9w placing an order using a card that has a different name. The name of the name who order shoukd match the name on the card used.

I bought Nike Airforce 1 shoes through EWS but haven’t got order number

I was missing an item from my order and the team handled it so well

I was very quickly and efficiently replied to by Emilio Rey, who was really helpful and resolved all my questions and/or doubts.