Like most people, getting started on sorting out our affairs was always something to be done at a later date. When we finally got round to it, we were lucky enough to deal with Stuart Jenki... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We spoke with Colin Elner today and found him very informative and helpful with our requirements. He answered the questions we put to him in away that we were left fully understanding and at ease wit... Se mer
I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... Se mer
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We had a second telephone meeting with Andrew Ford today. I thought it would be a daunting experience, but I was wrong. In a professional manner he guided us through the process & made it a positive... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Skrivet av företaget
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Kontaktuppgifter
4,9
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very clear communication
Colin was very clear and made everything really easy to understand. Thank you!
22 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Rose
We're so glad to hear we made everything easy to understand. Thank you for your kind words!
We will share your review with Colin and the Team
Kind regards
Owen
Customer Services
the host was very friendly and…
the host was very friendly and informative all questions answered and anything i didn't understand was explained.
22 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear David
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we were able to answer all your questions.
We will share your review with Karen and the Team
Kind regards
Owen
Customer Services
Excellent customer service from Aftab…
Excellent customer service from Aftab Tayur, very knowledgeable of estate planning process. Would highly recommend.
22 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Wiz
We truly appreciate your kind words. We are delighted to know our service and knowledge of estate planning were helpful.
We will share your review with Aftab and the Team
Kind regards
Owen
Customer Services
We had a fantastic experience…
We had a fantastic experience particularly with our consultant Andrew Ford who guided us through the entire process seamlessly. 10/10 to the Co-op and Andrew’s extremely pleasant service.
19 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Adam
We are so pleased to hear you had such a fantastic experience and that our colleague provided seamless guidance. We truly appreciate your kind feedback.
We will share your review with Andrew and the Team
Kind regards
Owen
Customer Services
Svar från Co-op Estate Planning
Dear Louise
We are so pleased to hear you were happy with the service provided.
We will share your review with Paul and the Team
Kind regards
Owen
Customer Services
Friendly
Friendly, polite, easy going discussion with all the options fully explained.The Young Lady was very knowledgeable and extremely patient making sure that we understood what we were entering into.
19 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Mr White
Thank you for your kind comments. We are so pleased to hear that your experience was so positive and that we could assist you so effectively. We appreciate your feedback.
We will share your review with Kelly and the Team
Kind regards
Owen
Customer Services
Excellent service and value for money
This is the second time I have used the Co-op service to make a Will and including setting up a Trust and the process was excellent identifying any difficult issues and always identifying the best solution. The service really is very good value for money.
17 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Brian
We are so pleased to hear about your positive experience with our Will and Trust services. It's wonderful to know we could identify solutions and provide great value. Thank you for your kind feedback.
We will share your review with Ian and the Team
Kind regards
Owen
Customer Services
The service from the COOP was…easy and trustworthy
The service from the COOP was brilliant. Lots of helpful advice and a simple process. Andrew Ford was a great consultant
17 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Katie
Thank you for your kind feedback. We are delighted to hear our service was brilliant and helpful. We appreciate you sharing this.
We will share your review with Andrew and the Team
Kind regards
Owen
Customer Services
Shocking service from a household name
This service was referred to me via my Barclays account. The consultant sort to maximise the future value of my estate, despite comments I made regarding this aspect, and went to overstate the value in order to sell me additional products I do not need. verging on a scam, do not use.
19 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Byron
Thank you for your review. I am sorry to hear of your experience. Please respond to the request for information from Trustpilot and once I have been able to verify your identity, I will refer the matter to our Estate Planning Team.
Kind regards
Owen
Customer Services
Excellent service and our adviser was…
Excellent service and our adviser was extremely helpful and covered everything we were looking for. Would thoroughly recommend.
20 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Natalie
Thank you for your feedback. We are delighted to know our service and adviser were helpful and covered everything you needed. We appreciate your recommendation!
We will share your review with Jayne and the Team
Kind regards
Owen
Customer Services
Co-Operative Will Service
Kate Arbuckle has a very nice demeanour and made the entire experience both efficient but friendly
20 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Mike
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we provided an efficient and friendly experience. We will share your feedback with Kate and the team.
Kind regards
Owen
Customer Services
Would definitely recommend
We were very impressed with Co-op Estate Planning. The whole process was much more straightforward than I thought it would be. Many thanks to Hab Rahman, who put us at ease straight away. He was thorough, efficient and very approachable. Thank you!
5 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Ms SP
Thank you for your kind feedback. We are so pleased to hear that the process was straightforward and that our team member put you at ease. We appreciate your comments.
We will share your review with Hab and the Team
Kind regards
Owen
Customer Services
Poor communication
Meeting held during which the advice was clear. Was asked to purchase product during meeting but not given any breakdown of cost. Felt a bit pressured. Decided to pay. After the meeting I did not receive anything from the Co-op. I expected, at least, a receipt of payment. I have tried to chase by email but these have been ignored. I am beginning to wonder if this is a legitimate operation.
15 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Andrew
Thank you for your review. I am sorry to hear of your experience. Please respond to the request for information from Trustpilot and once I have been able to verify your identity, I will refer the matter to our Estate Planning Team.
Kind regards
Owen
Customer Services
Quality service
Gitesh helped us prepare our wills and we couldn't be happier with the service provided. They made the whole process simple, clear, and stress-free, taking the time to answer all our questions and explain everything in a way we could easily understand. Gitesh was very professional, friendly, and genuinely caring throughout. Look forward to working with the team again.
18 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Nyasha
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such a professional and caring service. We will share your kind words with Gitesh and the team.
Kind regards
Owen
Customer Services
Excellent Will writing service
I arranged a telephone review with Ian Skelly to plan for my Will. He was very informative and covered lots of points I had not considered in a professional manner. A good experience and I will definitely recommend Co-op to my family an friends. Thank you Ian
18 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Annette
Thank you for your comments, we truly appreciate your feedback. We are so pleased to hear we could assist with your future needs and that you were satisfied with our Estate Planning service. We will share your feedback with Ian and the team.
Kind regards
Owen
Customer Services
Georgine Greenhalgh was super helpful
Georgine Greenhalgh was super helpful, really reasuring and talked us through the process of setting up our really clearly. We left the meeting with a wonderful feeling of relief that we are in safe hands and a good job done for the future if our families.
19 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Hannah,
Thank you for your kind feedback. We are so pleased to hear that Georgine provided such reassuring and clear guidance. We are glad you feel confident about your family's future and that we could provide a sense of relief. We will share your review with the team.
Kind regards,
Rachel (Customer Services)
Very professional
Very professional, knowledgeable and helped guide me through options. excellent and would thoroughly recommend
18 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Gary,
Thank you for your feedback. We are delighted to know our professionalism and guidance were helpful. We appreciate your recommendation!
Kind regards,
Rachel (Customer Services)
WILL & LPA
Put very much at ease , very relaxed , on what was a serious matter.
18 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Derek,
We are pleased you felt comfortable and relaxed during the process.
Kind regards,
Rachel (Customer Services)
Prompt.efficient .friendly service.put…
Prompt.efficient .friendly service.put ne at ease abd and kept explanation to a level that I understood. At end of session went over our discussions and clarified any changes or additions. I would definitely recommend this face to face visit for anyone who wishes to make a will or LPA.
18 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Susan,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear that your experience was efficient and friendly, and that our explanations were clear. We are glad you found the face-to-face visit beneficial.
Kind regards,
Rachel (Customer Services)
Amrita made everything very easy and…
Amrita made everything very easy and simple throughout
She is very knowledgeable and also super pleasant - would recommend her to anyone
18 juni 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Jane,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you and that you were satisfied with our service. We will pass on your kind feedback to Amrita and the team.
Kind regards,
Rachel (Customer Services)
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