We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having always avoided making a Will because it just seemed to convoluted and difficult I am so pleased to have been in the very gentle, kind and encouraging hands of Andrew Ford, who could not have be... Se mer
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Stuart Jenkins was extremely informative and the service I received was excellent. I feel very comfortable that the Will I have in place will totally suit my needs. He was also very good at picki... Se mer
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We spoke with Joshua Lacy who was very helpful & informative. Everything was discussed in detail & our questions & wishes were dealt with and answered to our satisfaction. We would not hesitate to rec... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Skrivet av företaget
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Kontaktuppgifter
4,9
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not impressed
Filled in the online form. I recieved a phone call to schedule an appointment. I was told that even though my partner also had a will arranged with Co-Op, I could still organise a will myself. Appointment was scheduled for two days later. I waited in for the phone call. Only to be told by the advisor that infact the first advice I recieved was wrong and no I couldn’t have a will with Co-Op. Waste of my time. Uneducated worker. Not impressed.
24 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Red Squirrel
Thank you for your review. I am sorry that we did not advise you at the outset that we were unable to assist. I am sorry for any unintentional inconvenience caused for you.
Kind regards
Owen
Customer Services
Will advice
Andrew Ford was a joy to deal with. Very easy to chat to and explained everything clearly. Cannot recommend enough.
1 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Phil
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to help out and that you were satisfied with our service as a result. We will share your feedback with Andy and the team.
Kind regards,
Owen (Customer Services)
Gethin was knowledgeable and was able…
Gethin was knowledgeable and was able to describe the available products in detail.
When we made our choices we were confident that Gethin had explained each product and the pros and cons of each.
21 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear James
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we were able to clearly explain our products and their pros and cons. We will share your feedback with Gethin and the team.
Kind regards,
Owen (Customer Services)
Very well structured and presented with…
Very well structured and presented with Hab Rahman.
21 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Tom
Thank you for your kind feedback. We are delighted to hear that your experience was so well structured and presented. We truly appreciate you taking the time to share your positive comments.
We will pass on your kind words to Hab and the team.
Kind regards,
Owen (Customer Services)
Friendly and knowledgeable advisor
Friendly and knowledgeable advisor. Explained different options and allied us to make an informed choice. without any pressure.
20 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Ivor
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that we were able to assist you in making an informed choice without any pressure.
We will share your kind words with Gethin and the team.
Kind regards,
Owen (Customer Services)
Recommendation for Colin Elmer
Colin was sympathetic and personable given we were discussing our wishes for when we pass, a topic which is often hard to talk about.
17 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear RD,
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we were able to assist you with such a sensitive topic and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
Gethin was very knowledgeable and…
Gethin was very knowledgeable and patient when discussing wills with us and answered all our questions clearly. We have complete confidence with the Co-op will service to support our loved ones in the future, should they require it.
16 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Paula,
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to assist you thoroughly and provide clear answers to your questions, giving you confidence in our service.
With kind regards
David (Customer Services)
Great experience made possible by Gethin
17 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear J White,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that you had a great experience with us. We will share your feedback with the team.
With kind regards
David (Customer Services)
Like a lot of people my will was at bottom of to do list .
Like a lot of people , reviewing my will was at the bottom of my to do list , in part because I wasn’t sure who to go with to get a good service , however I spoke to Phillip and he walked me through all my needs from a will , explaining thoroughly how the trust I had would work and at the end he concluded that the one I had was sufficient and able to do what I wanted , he even checked this over for me .
I would not hesitate to recommend .
14 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Julia,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to offer support with regard to your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Colin Elner was very helpful
Colin Elner was very helpful and knowledgable when planning our wills and lasting power of attorney details.
16 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Lisa,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to assist with your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Gethin explained the will process in…
Gethin explained the will process in detail and was very helpful and pleasant through out the procedure He guided us through the will and explained the will details throughout
Thanks very much Kathleen &Gordon Stanley
15 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Kathleen & Gordon
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you thoroughly and make you feel at ease with your Will planning. We will share your feedback with Gethin and the team.
Kind regards
Owen
Customer Services
Svar från Co-op Estate Planning
Dear Consumer
We're so glad to hear that you had a positive experience and found our assistance clear and helpful. We appreciate your kind words!
We will share your feedback with Colin and the team.
Kind regards
Owen
Customer Services
A great meeting!
Had a great meeting with Phill Thomas today re: organising a Will. He was incredibly helpful, very clear on all information he gave me, and answered all my questions. Would thoroughly recommend both him and the Co Op Will services.
13 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Deborah
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you thoroughly and make you feel at ease with your Will planning. We will share your feedback with Phil and the team.
Kind regards
Owen
Customer Services
Lovely experience with Hab Rahman this…
Lovely experience with Hab Rahman this evening to discuss my estate planning. No hard sell just warm and friendly and made me feel very comfortable.
Straightforward advice, no jargon and took his time to make sure I understood everything and all my options and that I didn’t need to make immediate descision but to take my time
I came out of the meeting with peace of mind nd exactly what I was hoping for.
9 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Kaz
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that your meeting was conducted in such a warm and friendly manner and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Hab and the team.
Kind regards
Owen
Customer Services
Mr Andrew Ford called to help us to…
Mr Andrew Ford called to help us to decide about Power of Attorney and
making a Will. He was extremely knowledgable, helpful, friendly and very patient with us.
We would highly recommend him to anyone seeking advice on these matters.
8 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Sherry
Thank you for your feedback. We are delighted to hear that we were able to provide such helpful and knowledgeable advice regarding Power of Attorney and Will creation. We will share your kind words with Andrew and the team.
Kind regards,
Owen (Customer Services)
Surina Ghandi Explained everything in…
Surina Gandhi Explained everything in detail and thoroughly went into depth regarding our options would highly recommend
9 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Paul
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that we have been able to offer guidance with regard to your future needs and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Surina and the team.
Kind regards,
Owen (Customer Services)
All the information was explained very…
All the information was explained very clearly and all of my questions were answered fully. All of my options were given to me and the advice given was very helpful.
8 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Reg
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we have been able to explain everything clearly and provide helpful advice, and that you were satisfied with our Estate Planning service as a result.
We will pass on your feedback to Sarah and the team.
Kind regards,
Owen (Customer Services)
Andrew Ford
Andrew was first class he explained everything very clearly and made it easy to understand.
We wanted lasting power of attorney which which Andrew set up for us . Andrew also explained other services that Co-op could help us with so I expect we will also set up Mirror Wills for both of us.
Thank you very much for your help Andrew.
Richard and Penny Putnam.
8 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Richard
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to assist with your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Andy and the team.
Kind regards,
Owen (Customer Services)
Sarah was Professional,friendly.
Sarah was Professional,friendly and made a complicated subject clear and easy to understand.
I would not hesitate to recommend her to other people.
6 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Timothy
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you and that you were satisfied with our service. We will pass on your kind feedback to Sarah and the team.
Owen (Customer Services)
Excellent personalised service from…
Excellent personalised service from Stuart Tate
6 juli 2026
Omdöme utan inbjudan
Svar från Co-op Estate Planning
Dear Paul
We are so glad to hear that you received excellent personalized service. We truly appreciate your kind words.
We will pass on your feedback to Stuart and the team.
Kind regards,
Owen (Customer Services)
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