Connells Omdömen 

Interested in some properties and had a chat about the modern auction method of buying.

Sorry, but it's a rip-off on an epic scale. The wide boy on the other end of the phone claimed a £6,600 "reservation fee" (which is added to the purchase price) was good value "because you're getting it cheaply - it's a great deal. I don't know what issue you with it to be fair...".

The issue is that it's total and utter greed dressed up as a "good deal". I wish no-one would take part and they'd soon stop doing it. They are the ones taking all the money - if you look at what prices auction properties actually sell for you rarely get a great deal, and they're almost certainly taking a chunk from the seller as well.

A regular sale incurs about a 3-3.5% fee. For a property on the market for £70,000 that's a fee of about £2,500. How you can, with a straight face, try and claim that £6,600 is "a good deal" is beyond me. Of course, that's before you even hire a solicitor or think about Stamp Duty...

Oh...plus there's a £300 viewing fee...!?

I'm absolutely sure that (sadly) it's legal, and I'm sure it's not technically a scam, but it's about as close to a scam as I've ever stepped close to. I'm a cash buyer and will never ever ever go down this route.

Connells in Shirley Southampton. Amazing. Went above and beyond for us. Fast professional service. Stuart and Shannon answered emails promptly and got everything moving asap so we could be in our new home. Highly recor

Purchase a property with the help of the mortage broker Michelle she was very supportive and professional through the process highly recommended

STAY AWAY from Connells in Aylesbury. They are big LIARS! They are TOXIC! They did not give a property to me and my husband for prejudice! I will speak to my solicitor! Especially STAY AWAY from Adam Manning because he is a snake! He should be working as cleaner rather than be a senior lettings manager! This is a WARNING! AVOID Connells in Aylesbury at all costs! To give to them 1 star is too much!

Connells Faversham. They accepted my offer I put in for house purchase. What followed was poor communication and lies I had to keep chasing them for updates on progress. Lots of excuses were made re delay in doing what they had agreed to do. They also referred me to a solicitor for the conveyancing already knowing I had instructed my own solicitor. I started not to trust them the final straw was when they re marketed the property without my knowing when I was still under the impression that the sale was proceeding.
Needless to say I prefer to look for another property as I wasn’t prepared to deal with these incompetent so called professionals any longer.

Crawley Branch. One star is being kind! The description of my property could have been written by a ten year old, I ended up doing 95% of it myself. In about 10 weeks they did not email me, text me or bother to pick up the phone. I think they took an instant dislike to me telling them that they were not up to scratch and done nothing re selling my house. As it was summer and I had a lot going on I didn’t call them, but as soon as end of August came, I contacted them by email and told them they were no longer acting for me, they didn’t even question why!!! Worst experience ever with an estate agent!!

Connells in Bitterne, Southampton.

Very bad communication from the start.
We had explained at the beginning that we wanted an open day to minimise disruption at home but that never happened.
We had a lot of viewings but because we wanted weekend viewings (my wife works from home as a counsellor and needs to maintain confidentiality) . We didn't get any feedback until the following week.
We still had to chase for viewer feedback even after we highlighted this fact with connells.
At one point they told us they were really busy on a Saturday and we got the impression that we were being awkward, until I reminded them that they were supposed to be working for us.
In short we were always chasing for answers or feedback and felt like we were a burden.
Finally we gave them notice rather than try duel agent because we just didn't trust them. So glad we did. Went with White & Guard in Bitterne and had an offer within one week.
Will admit it's not the best house selling / buying market but even when we quit them they never communicated with us.

The estate agent seemed to be in in a rush to get the contract signed and then marketed our property at a different price to what their valuation states. To make matters worse they ignored my emails asking for clarity. Best to use a local agent and avoid corporations like Connells who are expensive and not transparent in their communication.

I was very disappointed with the service I received from Connells Estate Agents Leavesden. I was selling a house with no chain to a buyer with no chain. The communication between myself and the office was not good. I was the one phoning them to find out what was going on. I realise that there was an issue with the buyers solicitor but that does not excuse the lack of communication. Would not recommend them.

Connells has been an excellent housing agent for me and my family in term of finding for mortgage and any other things. The reason I rated it 5 stars is because they helped me from the starting of mortgage findings to the end. I and my mother went straight into their office (West Bromwich) to speak to them and they didn’t not hesitate when we went to them. They assisted us in searching for the property and in no time we were able to get the property of our choice. What I like about them is they didn’t give up so as me in finding for different properties, they were ready to help no matter the situation. And they always contacted me if I’ve got any property I’m interested with. They kept checking on me if I got the property and they booked me to their office to assist. Everything went on successfully and if I’ve got anything I don’t understand, they were always at my side to help me out. Abs what excite me is that, after I got the property I was interested with, they were also happy for me. Everything went in smoothly and now I’m enjoying my new mortgage. Thanks to Connells for being there in-terms of difficultly. I will recommend Connells to you because they’re lovely people especially Veer Singh because he was the one that helped us from the beginning and to the end and they are also really to help in terms of everything.

I don’t know why this Connells company is still allowed to operate.
I received worst letting experience fro Connells Estate agents in Essex.
Avoid Connells if you cherish your peace of mind.
Very bad customer service. Communication between the staff/teams terrible. The staff are clueless. You will have to chase them up always for updates either verbally or in writing. Connells do not care about their clients only good at collecting money inappropriately from clients.
I complained in April 2023 but no changes. Staff need training on customer services, telephone management, timekeeping, communications and professionalism.
Bernice initially in Rayleigh branch was good before the contract was signed. The agreement made before the contract were not carried out as promised.

Lovely people but truly awful service. Terrible communication - both internally and in terms of keeping me informed. The cost of moving analysis provided at the outset was out by hundreds of pounds and costs just kept rising throughout the process. I thought buying and selling through the same agent with in-house conveyancing would smooth the way but I was very very wrong. The different teams didn't seem to talk to each other and information they passed on to me often conflicted. I never knew where things stood. Different companies would have chased and prompted each other but Connells was really lax. I ended up losing my purchase and the sale took over 6 months, even though I had a buyer in the first week. And don't get me started on their in-house mortgage adviser! What a con!!!

Utterly unprofessional! That’s Connells in Worcester.
I made arrangements a week ago for Connells to visit my home at 1600 hours today (Monday, 17 April 2023). At 1505 hours today, Connells telephoned to say that they had an emergency to deal with and they couldn’t change their diary (‘scuse me?) and cried off. They said, let’s make a new appointment. I said I would contact them later…but I won’t.
Is this how the under 30s conduct business today. About as useful as a cat flap on a submarine they are.
And they won’t be selling my home for me.

SCUMBAGS—Connells is trying to take every penny…
Connells is trying to take every penny of our deposit from us. I’m still fighting to get my deposit money back in full. 

We paid a holding deposit, got through referencing etc and we were told to expect to move in on the 28th february 2023. They unlawfully requested deposit and rent in advance on the 20th feb. Always never sign a tenancy BEFORE you give these scumbags your money…

On Monday morning 27th feb 2023 we got a call from Connells to say that our keys are ready. We went to pick the keys and returned the keys the very same day coz the house was a tip inside. The walls were falling apart, the kitchen tap wasn’t working the ceiling had stains the chandelier in the lounge was hanging with one wire. We were all packed up ready to move out and we were so disappointed coz we had to pay double rent for 2 properties. 

Connell had no alternative for us, and we couldn’t find an alternative with a new agent. 

Now we have found property and the only thing holding us back getting the keys to our new home, is the fact that we STILL have not received our deposit. 

Nicola Jacques and Hamza keep telling us that the finance department have to go through a process which takes time. However this situation was caused by their total incompetence unprofessional and lack of transparency. 

Avoid this scumbag organisation and Nicola Jacques and her staff don’t care one iota about the customers keeping them in suspense all the time. I hope that Nicola Jacques and Hamza are enjoying their commission earned for deceiving a hard working family. (Scumbags)

I have made a complaint to their head office- claiming compensation from loss of earnings, cancelled SKY and no internet for 3 weeks. Connell and Nicola Jacques and Hamza caused some massive sheer distress to my family and l will fight tooth and nail to get some compensation. 

I’m off to the ombudsman regardless of the outcome of their internal investigations. 

Absolute scumbags. 

Ratings 0 - 100

Previously rented with them and they tried to take every penny of deposit when we moved. Luckily we got most of it back.
Saw a house we loved a year later, figured better the devil you know, right? So wrong!!!

We paid a holding deposit, got through referencing etc and were told to expect to move in this Tuesday(28th feb). They unlawfully requested deposit and rent in advance on Saturday 24th feb(always sign a tenancy BEFORE you give these crooks your money!)

On Monday morning(27th feb) we got a call from Connells to say they were sorry but the house had gone through court proceedings and a judge ruled the house must be sold so basically the day before our big move we were told no. We are all packed up. The kids cried their little hearts out when I told them the bad news.

They had no alternative for us. Luckily have found a new property with another agent but had to twist their arm to get Connells to hand over the paperwork already done to save time(it was the least they could do!)

Now the only thing holding us back getting the keys to our new home, is the fact that we STILL have not received our deposit and rent in advance(nearly £3000)!

They keep telling us that the finance department have to go through a process which takes time. However this situation was caused by their total incompetence and lack of transparency- we would never have gone for the house had we known this risk!

Avoid like the plague- the staff don’t care one iota about the customers keeping them in a job- I hope that Tanita and Leigh are enjoying their commission earned for deceiving a hard working family.

Once I am settled in our new home, I will be making a complaint to head office- claiming compensation from loss of earnings, cancelled BT and no internet for 3 weeks because of having ti find somewhere else(I WFH), and the sheer distress caused.

Then I’m off to the ombudsman.

Absolute rotters!!!! How do you even sleep at night?!

Put a for sale board outside my property in error on Saturday whilst we were out, came home to see it, no apologies, had all of Monday to come and get the ugly advert but have not bothered. Useless. Are you now paying me to advertise your company for 3 days?

Avoid using Connells and their chums at I am Sold and Medway law. We were persuaded to use the 'new modern method of auction', that it would be quick and easy and that all 3 companies talk to each other. Total rubbish! The most stressful experience I have ever had. Didn't seem to care at all about their clients at all. Sent out e-mails saying we had completed the sale when we hadn't - and still haven't.

My first contact with Alan,seemed nice but I was surprised he wanted to take photos of my passport and driving licence as I'd previously seen 3 estate agents and no-one had asked for my Id. The next morning I rang to cancel feeling I'd been rushed but he talked me out of it. So I emailed him several times ovrr several days receiving no reply or acknowledgement.

Worst experience ever. Used them to sell a property and they persuaded the poor inexperienced buyer to use Premier Property Lawyers who were a nightmare! Connells didn’t return calls or emails and with just us and the buyer in the chain it took 7 months to complete. When I complained Connells Compliance Department responded and sent me the full details of someone else’s complaint, their investigation and offer of £75 good will gesture. If you value your mental well-being, steer well clear!

worst experience in my whole life - they promise a duty of car and instead all you will receive is disrespect, rudeness or blatant ignoring, avoiding and turned away when begging for assistance..Ive been advised to share my story which over the past few months has got so bad my health has deteriorated, my job is on the line all of which Connells are very aware of. my story/experience will go on all forms of social media and other media outlets want our story as well as this shocking estate agency have made the already distressing situation a hundred times worse. Our safety, lives and well being is at risk weve begged for reference letter and to be released from our tenancy with full deposit so we can flee from here in fear and connells refuse us.