Connells Omdömen 

I have been trying to sell my house through Connells Exeter branch and have now terminated my contract. I can honestly say that I have never before dealt with a company so arrogantly and poorly managed.

I am abroad so I need regular updates. A phone call was promised every week but for two months never happened.

Worse I was told that I should reduce the price because Rightmove viewing had dipped. I checked and could not see that so I immediately wrote to say I was worried to reduce the price. They went ahead anyway and failed to do the relaunch that they had told me was so important to be tied in with the price drop.

‘Dealing’ with the Connells is in itself something of a misnomer since the Exeter manager never once managed to talk with me about the problems and lack of service provided, despite many requests for her to call me.

She was out on visits and dealing with other things. too busy to call me to fix problems. the nearest I got was an offer to call me at the end of her work one day - past midnight my time!

In frustration I wrote 3 times to the directors of Connells. I never even received the curtesy of an acknowledgement. If the top brass can't reply it is hard to expect a mere branch manager to do so!

Strongly advise not to sell through this company. much better to find a smaller, hungry young business wanting to grow a reputation

Plymouth Branch
We recently just switch to Connells as they are meant to be good however seriously considering cancelling the contract. We had viewings set up now twice and the day before all viewings everyone single one has cancelled. I am now asking were these viewings made up to please us or has anyone else out there had same thing happen.

I wish it was possible to give zero star to connell. Rented out my property thru them. Paid for full management. Connells rented the property to a tenant who i was not very comfortable with. Connells didnt conduct their “regular visits” , i had to call connells for 2 months to request a visit which finally happened. Connells sent an inexperienced person who didnt pick up anything, on my request they sent someone else only to find out that tenant was subletting my property. Tenant picked my connells damaged my property, when I complained to connells they said “sorry” and didnt take any responsibility for their wrong doing. They said the contract was between me and the tenant and connells had nothing to do with it. Taking them to ombudsman now because they are absolutely terrible at their jobs and absolutely useless. Stay away from connells . They are pure bad news. I do not know how a bad company like this can even survive, their rental team in Dudley is absolutely shambles. People leave that place in few months and run away. Since i have been with them their staff changes every few weeks. Management is a nightmare. They have got “floats” they will keep your money and will never pay full rent to you, beware of them. Absolute mess and they will never do what they say. Very unprofessional.

I had to withdraw my offer from buying a very nice house. This guys are so unprofessional, there is a huge lack of knowledge, values and integrity. They will be happy if they rape you of £100. Will quote the mortgage advisor for £699, but when you get to pay it, will be actually a £100 more, as administration fee. Also, the amount of money that they are telling you have to spend on the house and documents has nothing to do with reality, not sure if they lie deliberately or they don’t know about their job. Going forward, a simple calculation of the stamp duty that we are all happy to pay it in order to comply with legislation, is too much for the mortgage advisor Pritesh to make it right, în sens that, even though I told him this is not my first property, the one that I am living in I do not sell it, guess what, he booked Halifax to come to evaluate my property for selling purposes. Imagine loosing my house for such a no brained person.
Awaiting for the refund now…which I bet I will not get it back, they probably feel rich now.
Samanta îs always on the phone or in a meeting, I hope it’s about how to regain the own values and dignity, definitely not about the job because A simple unqualified person can do it better that she does.
I need two days to talk about how scammers be like are Connells.
Do not get any closer to them even if you need to, find alternative.

Absolutely terrible service, me and my family were really interested in a property but there were a few complications with this particular property, connells estate agent in West Bromwich were so unhelpful to us, when we tried to called they seemed so uninterested and unbothered, constantly having to chase them up and they would not call us to keep us updated.
Absolutely horrendous service, I don't know how they make sales !

Birmingham branch very poor. Overpromised and underdelivered. Communication has been close to none existent and I was always having to chase. They passed me onto IAMSOLD as they couldn't sell my property, which was a disaster. They then agreed they should market the property to the open market again and failed to achieve anything (over 15 separate individuals viewed the property).

Missed viewings due to employees not turning up - without rearranging them. It took me to chase to ask for feedback to be told they'd been missed.

Icing on the cake is - I've emailed 3 days ago (with this feedback) to say I've finally had enough and asked them to removed my property from right-move and their website. They've ignored this email entirely and everything is still up.

The first agency that took our holding deposit money without specific reason. Be careful with them , I am speaking with a solicitor to have a case with them . There is something really wrong with them.

Torquay branch. Terrible experience. GDPR breach. Did not offer any services they said they would. Did not communicate at all. Cancelled viewings at last minute because they had no staff to show.
Steered potential buyers away from our property and did not inform us of viewing requests as retaliation for raising valid complaints.
2 months absolutely wasted.
Ran by vindictive, arrogant children.
Upper management tries to defend and deflect despite black and white proof.
Will pursue with Ombudsman.
Avoid at all costs.

Connells Crowborough avoid

The staff from Connells selling new houses on an extension to this development have absolutely no consideration for their neighbours. Our road is a private road managed by the residents. We have no parking signs on the road signs but also other signs erected by a very considerate developer Dandara who are building a neighbouring site. These signs say no parking for their contractors. At least one sign is placed on our garden. Connells have decided to remove the signs including one on our garden. So we are once again plagued by non residents taking up our parking bays. Often there is nowhere for our visitors to park. They have no jurisdiction to do this. They are arrogant and have absolutely no consideration for others. Not forgetting that they sold us the out of date searches for our house which did not show a roundabout or the development of 100 plus houses directly opposite us. Read all the reviews about Connells on Trustpilot and you will see that nearly all say avoid Connells after bad experiences with them.

I am a landlord and have been using Connells in Basingstoke to manage my rental property for over 3 yrs. In Dec 2023, I used one of their handyman to fix my property. They mistakenly charged me twice for the same service invoice. Its end of March 2024 and I have lost count on how many times i've chased them for this refund. I've chased my property manager Ms. Kelsey Evans about this numerous times. I rang up their accounts department as well. They say they'll sort it out but unfortunately no refund yet. £478.80 is significant amount and they have been holding on it for over 3 months now. I'm sick and tired of chasing. Extremely disappointed with their service.

Very professional and helpful throughout the sale.

*ANY FIRST TIME BUYERS NEEDING A MORTGAGE ADVISOR, PLEASE REQUEST RICHARD MUNDAY RUSHDEN BRANCH*
Not 1 fault from our initial conversation, to our contracts being exchanged. Richard Munday was the 4th advisor we spoke to and by far above the rest, offering helpful and important advice being first time buyers, we were confident choosing Richard. Richard ensured to maintain regular contact throughout the process and was very supportive when we needed additional help with our Solicitor documents (who were useless). Any issues or queries we had, Richard was prompt with support and advice. 1000% recommend Richard for first time buyers! ⭐️⭐️⭐️⭐️⭐️

Avoid Oxford Cowley Branch at all costs. Do you know connells tie you into a 6 month contract with no right to cancel the contract? The manager Saqib is an obnoxious and argumentative individual...happy to waste time arguing over how amazing he is but not invest that time into selling the property. I have had no viewings since I have been with connells and I regret joining with them

I am a landlord and Let my property through Connels. AVOID like the plague! They have taken my money and are not responding to my emails, I have no copy of contract or anything. I can't believe a company of this size are capable of this- unresolved and ongoing.

Lack of communication from start to finish. Connells did not understand about modern auction, although this was how they were handling the sale of a property. Numerous times they promised to phone us back and never did. Would not recommend Torquay branch.

To start off we put in an offer on a house which was accepted by the seller who agreed to take it off the market. Was then contacted a few days later to say we were out bided.. how did this happen when it was taken off the market?! We were told it was “in the sellers discretion to tell her the higher offer” which of course she’s going to accept. We ended up in a bidding war and eventually won. After 4 months of waiting for one thing from the seller we phoned Connells which lead to unanswered calls, when we did get through to them we were told they aren’t sure what’s going on and they hadn’t spoken to the seller in weeks. Then they started to lie to us which we caught them out on. We ended up pulling out because of all the agro loosing money, not worth the stress going through them!

My experience with Connells in Rainham, Kent was positive, despite having gone through a number of staff over the last few months which to me, would suggest that the retention of staff in Rainham is something to consider. Irrespective of that, the handover from the various staff that I have spoken to, namely Mark Ranger and recently Stacey have been exceptionally helpful in adhering to my persistence in getting my house move resolved swiftly. There have been a number of unexpected obstacles along the way, but these two individuals have kept me posted throughout the process and have gone over and beyond in this stressful experience. Ultimately, the objective has been achieved and give credit to what has been a reasonable experience with Connell in Rainham Kent.

Would have given zero stars if possible. Mum has alzheimers and they wanted me to break the chain to ensure her house sold. They were happy to.force my mum into temporary accommodation to get the house sale.Took 11 months for the move to happen through their recommend solicitors. No compassion or help during the whole process because the house purchase was not through Connells. Avoid at all costs.

The service we have received through the whole process of selling my late father's house has not been good. Since the process started the other executor passed away so I have now to deal with this on my own. They don't reply to emails. Ring back the wrong person or do not return your call at all. This is for the Grantham Connell's estate agents. Need some members of staff with a bit of empathy and better customer service. Would not recommend these to anyone. I was told at the beginning not to have them but went along with what my brother suggested. Please steer well clear of them.

Cameron & Isabella at Connells in Maidstone have been amazing at keeping us updated on a property we liked and helping us along the journey. They kept us updated and informed. Would recommend them