Connells Omdömen 

As soon as I refused to use their expensive mortgage broker I was brushed off and wasnt allowed to view properties or put offers forward.

Avoid like the plague. They employ borderline illegal sales practices to line their own pockets, at your expense. Take a look at the BBC article for more detail. Firms like this are the reason why we hate estate agents.

Awful company, lazy, incompetent, inept staff. Have absolutely nothing to do with this vile, rotten company, if you do, you will certainly regret it 0/10

Have moved 33 times over the years. Have dealt with agents in different parts of the country multiple times. Never felt inclined to make the effort to rate one, but this one is the exception. Zero communication from their office. When contacted them 3 times engaged 3 different members of staff who all knew nothing about my property for sale, and were pretty much useless on a phone.

Chelsea has been exceptionally amazing when dealing with selling our house. She has been fast at responding to all emails and phone calls and being on top of all things. She is willing to go the extra mile to give advice and help whenever needed.

I was viewed one of their property and gave them offer in a same day on a spot and the next day over the phone. They said they would come back immediately. They did not come back at all. I phoned next week and they said they would come back. They did not at all. They do not have team communication between them at all. I phoned 2 weeks later and they said it had been sold. It's very frustrating not to let us know that the offer has not been taken due to....I recommend to my friends and family not to go them as they have poor customer service

Useless staff. Not one person delivered what was promised or required. Questions were not answered. Phone calls and emails were not returned. Asked to speak to a manager. Was told no manager in branch. Clerk said she spoke to the area manager who did not take on the issue at hand but told the clerk to pass on info email only for contact to make an offer for a property I was interested in. How could I make an offer if my questions about the property had not been answered!? My first offer was refused so I made a higher offer which was not submitted! As a result the property was sold to someone else by a more competent agent. Do not deal with Connells. I’m surprised they manage to sell anything at all!

I used Connells est agents in Colchester to find new Tennants for me.. The tennants went on to fail private referencing after being put in situ. I was told by Connells the only way I could get landlord protection was if I paid them to collect the rent too. Knowing I couldn't get protection anywhere else. I believe that to be extortion and was offered minimal compensation. Avoid Connells at all costs. The person who put them in was told by Connells to investigate himself. In all my years of letting I've never experienced such a dreadful service. It's still not resolved as I haven't excepted their compensation offer and am taking further advice. I have proof of all I have written.

Avoid at all costs. I had an extremely stressful experience selling my property through Connells. When the buyers mortgage issues came to light, Connells were unwilling to continue showing further prospective buyers around my property forcing me to stay with the 1st offer they received even thou they only had 7 weeks left on their mortgage offer which could not be extended. It defies belief that I only found out it was a 5% cash deposit, 95% mortgage on the actual day of exchange. I would never use this company again.

Appalling service from start to finish.
The staff at the Birmingham branch promised so much and didn't deliver on any level.
They failed to keep us updated, failed to market the property effectively and didn't reply to calls or emails.
They really didn't care and we withdrew from them at the earliest opportunity - it then took them over 3 weeks to return our keys.
Avoid at all costs!!

Connells is the worst estate agent I've dealt with. Just pure harassment start to finish. I enquired about a house and emailed them, they took it upon themselves to register me for their marketing emails and I was getting 2/3 per day plus 1/2 calls a day. When I called after mailing them twice to stop I spoke to a very rude guy who hung up on me. Put me completely off so I cancelled my viewing.

Worst agent experience of my life. I was assured of a dedicated agent before signing the contract and was then passed from pillar to post with no continuity. Had agents doing viewings who had never seen my house. Connells proposed using their conveyancing solicitors to both me and potential buyers (conflict of interest). The solicitor firm I was given (Swiitch) were beyond awful and I had to check every document for them due to their lack of interest/diligence/experience. The solicitor firm my buyers were given (Conveyancing Direct) are owned by Connells (another conflict of interest) and were slow and unresponsive. My onward purchase was also handled by Connells and that seller was also using Conveyancing Direct (third conflict of interest). Due to Connells not doing their upfront due diligence, the purchase failed and subsequently my sale failed. Lost money and spent 7 months of my life in a stressful situation. Awful, incompetent, disgraceful

We had a deeply disappointing experience with Connells Estate Agency. Their mortgage advisor, Paul Taylor, was condescending, while agent Natalie Smith was unresponsive and dismissive, failing to follow up on our full-price offer. Despite multiple calls, we were ignored and misled. Poor communication, lack of professionalism, and disrespectful treatment—especially towards foreign buyers—made the process frustrating and unacceptable. Would not recommend.

Connells has become a nuisance caller, sometimes calling me multiple times a day to ask how my property sale is going. I've told them each time that my house has sold and I have bought another, asking them to remove me from their call list, only to be called again a day (sometimes only an hour) later! I've been told three times that my phone number will be taken down and yet I continue to get the call. This has to be a GDPR breach and if they continue I will be taking it further.

I'm a cash buyer. I requested a viewing. They never replied.

I called this evening to inquire about a newly listed property in Northampton for sale .We shared our financial details and confirmed that we have a mortgage advisor and a mortgage in principle for more than they asked . When offered the chance to see estate agency mortgage advisor to potentially assist with financing options, we declined and opted to stick with our current advisor. However, when we requested a viewing, we were informed that the next available date is February 22, which is almost a month away. Is it standard policy to schedule appointments more than 20 days out if we choose not to work with your mortgage advisor? This is the first time we've encountered such a situation with an estate agency in Northampton.

I failure to disclose details effectively time wasting costing money that people shouldn’t have to pay for a service that is not rendered rude unsympathetic unprofessional and lacking a knowledge in the industry

I have been with Connells for 3 years and in that time I only had 2 offers both fell though one kept me holding on for 6 months ask Connells what was going on told waiting for them to get a mortgage and that was through there own mortgage company, total waste of time run by inexperienced staff one junior and another not been in the business that long, avoid them like the plague total unless and want to hold me to a 28 day release on a contract that was only original for 10 weeks, and won't let me go. Even when I told them I will give them a bad review

We asked Connells Yeovil to value and market our property. James (branch manager) visited and we quickly realised that this was the company/person we wanted to sell our property. James was helpful, knowledgeable and "on the ball". Over the following months all the staff in the Yeovil branch were extremely helpful and focussed on selling our property.
The communication was excellent always returning my calls within very short timescales answering questions no matter how busy they were.
I cannot speak highly enough of the service I received from the Yeovil Branch

Connells Wolverhampton= they have now not responded to several request that I have asked for. Most recently to view a property. Another one they told me a property had to be knocked down, due to structural damage. (investor purchased and built a lovely house plus 2 other properties on this plot) This company prefers to make there profits by selling to investors, not folk trying to get by.