Connells Omdömen 

useless. give 1 star is bcs there is no other I can select lower than this.

I choose level 2, and the inspection is even worse than what I did by myself.

And don't bother to report to them, they will just tell you they follow the regulation customers has (has to) agreed.
Just waste money for nothing.

Be very wary of the collaboration between Connells and IAmSold -- or indeed any collaboration between an estate agent and a 'modern style' auction house. They are motivated to sucker you into an auction because they make 4.5% in fees instead of the more typical 1.5-2.0% by the conventional selling method.

Make no mistake, whatever they tell you, IAmSold is going to sell to a cash buyer, who will pay 75-80% of the market price. Im my case a property valued at £250,000 by Connells was sold by IAmSold at £186,000.

Connells advertised well and got plenty of visitors but no offers. They nevertheless advised me to keep the price high for far too long. We stuck at "offers over £240,000" for months, briefly tried £230,000 then they suddenly recommended an auction. I agreed, with a reserved price of £200,000, and still hoping for around £220,000 because they were supposedly getting me the best price on offer from a lot of interested viewers.

The auction did not go well. It was timed for two weeks, but no-one bid at all until the last two days. Most of the bids came in the last few minutes at just over the starting price of £180,000.

IAmSold staff are motivated only by the need to make a sale. They called me on the last day of bidding and persuaded me into lowering the reserve price to the highest bid at the last minute. Foolishly I agreed. I regretted it immediately, but the IAmSold contract makes clear that verbal changes to the reserved price are binding. There was no way back.

Clearly what I should have done is progressively reduce the asking price, against Connells advice, to £220,000, £210,000 and if necessary £200,000. Only then should I even have considered an auction. I still feel I probably would have got an offer around £220,000 despite talk of a 'slow market'.

I feel ripped off. It feels like Connells deliberately gave me incorrect pricing advice to force me into an auction that was not in my best interests, and that IAmSold pressured me into a snap decision against my better judgement to take even lower than the reserve price that I had decided upon.

I lost a lot of money.

I would advise using an estate agent that does not have any vested interest in an auction house (if you can find one) and if possible take independent, pragmatic, advice on pricing, rather than optimistically clinging on to the first valuation -- which was probably pitched high to persuade you to go with that agent in the first fist place.

Do not use IAmSold unless you are looking for a quick cash buyer. There is no need to go for a cash sale unless you have an unmortgageable property or a very short timescale. Fix your reserve price and do not answer the phone to them on the last day of bidding!

As first-time home buyers, we were nervous about the whole process, but Nicholas Jollivet (financial advisor) made it a breeze. Our Connells family was very patience and ability to explain every step ensured we felt comfortable and informed.

Their genuine care and dedication to our journey made an overwhelming process feel easy. We truly appreciate their ability to simplify the process and provide constant support made all the difference.
I highly recommend Connells! Big thanks to Emily, Max, Aimee and Nick and the rest of the Connells team! You guys are so amazing!!

The Warwick Branch were efficient, professional and were both kind and patient when I was very stressed!

I asked for a valuation and a quote for selling my mother’s house in Sittingbourne in Kent in May.
The gentleman who called was polite, and friendly, but there seemed to be an philosophy of sell cheap, sell quick, and their valuation was very low, we achieved a much better price with another agent. I politely told Cornell’s that we were going with another company. Since then, I have been harassed by phone calls from them, and eventually resorted to talking to the manager, and complaining that I had asked my data and contact to be removed from their list several times, which I was advised would happen immediately, and an apology for their behaviour. And here we are again. Today,I was telephoned by Connell in Sittingbourne, to ask about the property, did I want help to find a house etc. Connells of Sittingbourne, please leave me alone, and remove my data.

Fairly disgusted with our treatment by Rayleigh Connells. We mainly had Oliver dealing with our sale and lost two buyers due to lies he told our buyers. One being we may complete prior to the stamp duty changed in April, despite knowing we were buying a new build due to complete on 29th August. I only discovered the lies when I reached out and found my prospective buyers on a social media platform and engaged with them myself. The company has concluded their own complaints procedure and apparently it’s all above board. I wasn’t at all surprised when I saw this firm on Panorama unfortunately. Disgraceful.

Useless.
Didnt listen to what I wanted from my mortgage, I signed up for free lifetime brokering, then was told I have to pay on remortgage when again, they didnt listen to what I wanted. I had to chase and chase, ask for information that they should have provided. The remortgage was ten times harder than the inita mortgage because of this. AVOID AT ALL COSTS

Dirty company all about money got people who can't even understand English helping with IT WORK MADE ALL THERE UK STAFF REDUNDANT TO SAVE MONEY LET THEM GO HALF WAY THRU THE YEAR LEFT WITHOUT A JOB EVEN KEPT SOME PEOPLE!!!!

I had a fantastic experience with Connells Wednesbury, especially with Jessica Evans, the Branch Manager. Jessica was professional, friendly, and always went the extra mile to make the whole process smooth and stress-free. She kept me updated at every stage and was always available to answer any questions I had.
It’s rare to find such genuine care and dedication these days, I would highly recommend Jessica and the Connells Wednesbury team to anyone looking for a reliable and supportive estate agent.

Wish you all the best

Manuel Mesquita

The communication left a lot to be desired by the previous manager (Kyran Fielder) of the East Grinstead branch. Had to chase for updates and economical with the truth about time frames. The new branch manager was much better. However as a company I would not rate them. They are too big so no personal communication. They and their recommended solicitors made mistakes ie sending plans of another development in a different county and from eleven years ago! Sending an email from a debit agency when the bill had been paid. No one bothered to check. Letter sent with the incorrect address. Figures in email incorrect. The way Mr Fielder spoke to me on occasions was unprofessional.

Terrible experience with Connells mortgage broker. I paid them £900 first to start and waiting 6 months and nothing happened after 6months.
All the time i was chasing the broker and Lender broaker didn’t respond the emails and calls. I waste my money and 6months time.
I advise people to do not wasting your time and money with connells mortgage broakers.
They get your money first and give you shit service.
I paid £900 and didn’t receive anything from them.
Please don’t waste your time and money with them.

I had the fortunate experience of being attended to by a wonderfully professional young lady, whose name I’m hoping I’m spelling correctly as Katie. She’s with the Ipswich branch. Throughout my association with her I have found her to be nothing but professional, friendly and ever ever so helpful and all served with a radiant smile!

Thank you Katie for making the experience so pleasant and will definitely be coming back to you for future estate requirements and guidance. A true asset to the company. Keep up the good work.

Our mortgage broker Lee Peck was very informative and supportive throughout the process of applying for a mortgage and buying our property. As first time buyers we found his guidance invaluable and it made the whole process a lot less stressful.

Tadgh in the Headington office was very pleasant and efficient. Timely communication, very reliable. Could. to fault the service.

We wnt with this mob as they were such a large company and promised the world. We should have known......
They were utterly useless, incorrectly valued our house by their own admission. Listed it in the branch window for months after telling us we needed to drop the value at the wrong price!!! There was absolutely zero contact from them, we had to chase them. They produced 2 viewings in months. The branch manager was frankly rude and obnoxious, a nightmare to deal with.
I raised a formal complaint, waited weeks for them to finish it. When the outcome arrived they'd ignored everything I said and did nothing.

Don’t waste your money. You can get photographs done and put your property on Rightmove yourself as that’s all this estate agent appears to have done and save yourself thousands in commission on selling. There has been little communication through out the contract period and they have not shown any evidence of being proactive through out. Would I recommend…no

Despite asking them to stop calling we are getting daily calls from them.
We have blocked their number but they continue to leave voice messages every day
Avoid , avoid , avoid

Absolutely the Worst Experience — Avoid Connells Birmingham at All Costs

Our experience with Connells (Birmingham City Centre branch) was nothing short of appalling from start to finish.

1. Phone Calls Ignored for Days
Trying to get in touch with the branch was a nightmare. On multiple occasions, I called the office over 50 times within an hour, and not once did anyone answer. Emails would go unanswered for days, sometimes over a week. Even a formal complaint to Connells head office about this was completely ignored.

2. Withholding Offers and Acting in Their Own Interest
We later discovered Connells withheld a cash offer from us and never informed us. When questioned, they initially denied it — only to later admit it after being presented with evidence. Their excuse? That they were “acting in our best interests” because the buyer was part of a chain. This was a major decision made without our consent, and it's hard to see it as anything but unethical and manipulative.

3. Pressure to Stick with Buyer They Could Profit From
The buyer whose offer we had accepted was using Connells for both their mortgage and conveyancing, and we were too. Once we raised concerns with Connells about the withheld cash offer, they strongly pressured us not to reconsider or back out of the current sale. In hindsight, this was clearly because Connells stood to profit significantly from keeping that particular buyer in place — through commission, broker fees, and legal referrals. Their priority was never our best interests, only their own pockets.

4. Viewings Seemed Rigged Toward Investors
The first 10+ viewings arranged were exclusively from investors, all making insulting low-ball offers and planning to convert the property into an HMO. It felt like Connells were hand-picking investor buyers, possibly due to financial incentives such as referral fees, rather than matching us with serious residential buyers as we had requested.

5. Attempted to Overcharge Us
Connells also tried to overcharge us on fees, and only when we produced the original email agreement did they reluctantly honour the correct amount. Had we not kept written proof, we would have been forced to pay hundreds more than what was agreed.

At the very start of the process, Connells were extremely helpful and couldn’t do enough for us. But the moment we signed with them and the listing went live, everything went downhill. Communication became poor, their conduct turned self-serving, and their attitude shifted to being dismissive and manipulative. Their actions undoubtedly cost us a better sale and made the entire experience far more stressful than it needed to be.

Save yourself the stress and stay far away from Connells Birmingham.
If you need further proof, watch the BBC Panorama documentary “Undercover Estate Agent” — it reflects our experience almost exactly.

Abysmal from start to finish.
As an executor I was Selling my late mother’s house on behalf of her estate and helping my stepfather as he is a pensioner , we engaged Connells and opted for a ‘modern day auction method’ to do a hassle free, quick sale. Connells jumped at the opportunity and I knew full well that they would have to do very little for a decent gain BUT when the auction house CONNELLS CHOSE proved extremely inept and downright incompetent , Connells , who told me they were going to do all the running, continued to palm the whole thing of on me even when, after the umpteenth time of contacting Connells to deal with it , the auction date had come and gone without actually going ahead , I had spent almost one month and multiple phone calls to Connells without receiving a single reply, to get an actual auction date! IAMSOLD gave the most pathetic excuses when Connells EVENTUALLY complained to them and even then gave me the run around resulting in yet another call to Connells Headington branch manager and telling him for the forth or fifth time I wanted him to deal with it as IAMSOLD were so incredibly incompetent.
When a formal complaint was made after we had decided to terminate our contract, Connells threw the entire blame at IAMSOLD and that our contract was with IAMSOLD not Connells !!!!
I had never even heard of IAMSOLD until they got in contact along with Connells, I thought we had engaged Connells and that IAMSOLD conducted the auction in a joint effort along side Connells was the way it was explained, so it was shocking to say the least!
IAMSOLD admitted that their service was extremely poor BUT even though both Connells and IAMSOLD know this and I have it in writing, they still want their cut if anyone on the ‘list’ buys the house, what an absolute disgrace and joke.

SO MUCH FOR A QUICK SALE, all this mess took 10 weeks to go absolutely nowhere!!!

CONNELLS and IAMSOLD, I hope you cease trading for all your scummy tactics not just in the above for my family but the appalling business practices you are using to’scam’ hard working people in your underhand business methods as exposed by the BBC recently, absolutely disgusting.

UPDATE today, one week after I had cancelled our contract with IAMSOLD , as apparently I didn’t have a contract with Connells , I received this past weeks worth of marketing results from , how very interesting if we are no longer being promoted by you UPDATE:
Well it actually appears I was wrong when I said Connells were no longer promoting my mother and stepfather’s house, one week after the contract with Iamsold was cancelled, remember Connells said that the contract was not with them, they were still advertising it with no permission nor consent or contract!!! It took multiple calls by the new agent to get them to remove it from their site and again the manager didn’t even return their call when requested!

As soon as I refused to use their expensive mortgage broker I was brushed off and wasnt allowed to view properties or put offers forward.