Connells Omdömen 

Have 16 week to arrange a house purchase then everything left to the last minute. Total shambles! No commumication. Done communicate between themselves let alone to their customers.
Don't know why they have a contact number and extension number on the website and nobody is ever available.
Never had the inital telephone call even when I was bombarded with emails to book one or my case should be closed. Couldn't book an appointment on thier system as all slots taken up for the next two weeks. Unable to book beyond 2 weeks so waste of time having it.
Wanted paper version of documents, who has paper statements now?
Never returned calls. Left hanging with no idea what was happen even upto the close of buisness the day before completion. Completion couldn't go ahead as they wanted more personal information to be provide with 1/2 hour before close of business! Preimer Lawyers, more like under 10's Sunday League than Preimer!

Amazing experience start to finish BIlly biggs in the Bristol office had so much time and patience for me and so did the other members of staff with any queries I had!
Wonderful rental property professional service going the extra mile service was impeccable!!
Thank you so very much

Letting department is shambolic we were handed over to a gentleman called Stuart who has to be one of the most unprofessional/rude individual we have come across. Very unhelpful through our whole experience, two weeks of intensity and abrupt behaviour we have actually taken Our complaint further penalised and discriminated for being self employed having our accountant send endless paper work at Stuart’s request…
Stuart to refuse bank statements as supposedly do not proof earnings as well as attachments
Stuart discriminating against self employment and relevant documents he requested from an accountant.

Very cold hostile approach from a supposed (letting agent)

As others have mentioned I really begrudge giving them 1 star. Absolute shambolic company and I would be ashamed to have my name associated with them if I was an employee.
As a tenant, communication is virtually non existent, continually chasing for updates, given incorrect information, living in a fridge is not very desirable. I don't know what my landlord pays them but he is being robbed.
I can't wait to see how long it takes for me to get my deposit, another battle no doubt.
I wouldn't touch them with barge pole for any future lettings, sales or purchases.
The culture of an organisation comes from the top so the CEO needs to have a good look at his festering company.

Do not use
Connells have poor customer service you will always have to chase them for updates
Out of 3 viewings 1 showed up, 1 cancelled and 1 never showed up rather take your money and not do the hard graft. Didn't keep an appointment I had to chase them but hannah in corby was the only positive thing about connells

I was working for this company when I had a heart attack. The company wanted me back at work full time less than 5 weeks after my heart attack and when i couldnt do full time straight away they embarked on a campaign to remove me from the company, they didn't pay my wages they owe me and now I have a stressful fight on my hands to get what I'm owed. I have heard the way property mangers speak about their customers, landlords and tenants and it isn't nice, it is unprofessional and I would feel ashamed when I heard the things they would say. Very bad company to deal with on every level.

Connells - letting team - Southampton
What an amazing service we have received from the letting team at Southampton. Stuart Bailey and Shannon King are two true professionals who guided our way to letting our home for the first time. Their calm and confident approach helped us massively throughout the process.
We 100 percent recommend this company to anyone and their costs are fully and clearly explained, no hidden charges.
Thank you Connells Southampton letting team especially Stuart and Shannon.

Connells chippenham thanks for all your help, honest ,transparent and caring amazing agent best in the town gave me some fantastic advice.

Myself and my partner have had Billy as our mortgage advisor and we are so happy with the service that we have received from start to finish. He is so efficient and proactive. He replies to emails on the day they are sent to him and nothing is ever too much trouble for him. Buying a house is so stressfull but Billy has been fabulous! Thank you Billy!

I dealt with Charlie-Rose from the Abingdon office for my late father-in-law's mobile home. I was very happy with the service I received. Queries were responded to quickly (and there were many!) either by Charlie-Rose or Abbie responding by phone or emailing me. The property was marketed immediately with fantastic photos. There were some problematic and unexpected issues which needed addressing with a third party however Charlie-Rose was straight on the case to resolve them which was a service way beyond what I was expecting.
From securing a buyer to completion was a little over 5 weeks . . . very impressive!

Very slow to respond to messages. After a month our property was still not advertised on Rightmove. Gave up and used a different agent

Terrible service they don't pick up calls ignoring emails I don't know how they are surviving

Connells Wolverhampton: Terrible experience, they are SCAMMERS! Be aware of contract they will make you sign a 26 WEEK sole agency agreement WITHOUT stating it very clear. Bad communication, not even offer to put a sign up, viewings are not controlled or checked if customers can afford to pay for the house they are viewing, anyone will be viewing your house just for fun, and goes on and on....

Connells Watford. DISGUSTING COMPANY. Dire staff, including those in charge. Promise the earth, don’t deliver…. Expect nothing from them except laziness and lies. Rude, obnoxious, clueless staff. I can’t believe they are allowed to operate as a company.
Expect greater communication from a brick. . . The last 4 years of my life have been hell due to the way the staff there have treated us. I can only hope that their ineptitude can be fixed at some point in their lives. Very disappointing service and staff. My 2 year old could run a business better . Avoid .

Connells is probably the worst, undignified estate agents out there. They have no morals, unprofessional and are fake. We had the unfortunate pleasure of dealing with them for several months. They were useless. They were completely dishonest and flat out lied to us on a number of occasions. We actually put in a formal complaint, for it to be brushed under the carpet by their “area manager”. It basically said oh well though and was full of false information and lies. Funnily enough they never replied to our response. Never use Connells, they do not treat people as human beings, they see you as just some profit. They do not care about peoples lives and livelihood. We lost thousands and it caused us mental stress. They blamed it on “that’s just how England buying/selling is”. Which is a load of nonsense. They were also sneaky in that they never replied to emails as they clearly didn’t want written proof of their failings. They didn’t respond to anything anyway mind you. We dealt the “branch manager” as they were so useless it got escalated to him and he was actually worse. He flat out lied countless times, gave false information and 100% was a factor in our chain being destroyed. His name was Jay S. Please avoid West Malling Connells, or better yet, avoid Connells all together.

Connells westbury on Trym Bristol.
Avoid like the plague if you want your house sale to go smoothly and be kept upto date.if I could give no stars I would
The staff are inexperience and have no interest once you have signed their contract.they recommend using Talbot solicitors stating then they can ensure the sake goes smoothly. They also omitted to say they get nearly 500 commission and the price you pay Talbots is 500 over the average cost!
After 3 months of no progress, once we agreed a sale we changed solicitor and the difference was amazing. The sale was finally completed but no thanks to Connells who never return calls, e mails unless chased and definitely do not deserve the high commission they charge.
Don’t use!

One * allows a review post. The rating for Connells Kings Heath branch is -5*.
Property was overvalued to cinch the business for them. Otherwise why where we told not to challenge the buyers surveyors lower valuation.

Why were 4 revisions needed to the property description after we contacted them.

Why did they try to foist their linked solicitor on us despite being told from Day 1 a solicitor had already been appointed.

Why was a lazy mistake made in the memorandum of sale.

Why where we not informed that two consecutive lead sales negotiators had left.

Why was our sale an 'orphan' with no one taking responsibility. The branch was unaware of the completion date, otherwise why did we have to contact them regarding key collection.

At every stage we had to chase the branch to keep the sale moving. Does Connells not have a PROACTIVE or MONITORING policy.

Connells for us, if the term can be used were NOT VALUE FOR MONEY.

North Swindon Branch.

Awful. Lazy. Completely Incompetent.

Absolutely useless company, stay well clear !

I recently sold a house through Connells Hinckley Branch. At the start I had a really convincing and plausible sales manager who gave a good pitch. Sadly, that is as good as it got.
When the marketing information was finally shared with me (later than promised), it was full of inaccuracies. The website advertising was taken down for a whole week, and Connells were not even aware of it. Telephone calls were never returned and e-mails not being answered was the norm. It got to the point that the only way I could find out how things were progressing with the sale was to cut Connells out and deal directly with my Buyers. I expect that I'd still be waiting to exchange contracts otherwise. The service was that bad so I made a formal complaint - the response received from the area/regional director felt dismissive, as though my expectations in terms of what good customer service is (even getting the basics right) were set too high. That experience make me think it's a culture of the business, rather than an isolated one off at a local branch. Fees were originally agreed at 1.5%, but were negotiated down to 1% because of how badly they were managing my sale. Even at 1%, I did not get value for money.
Buying and selling homes is one of the most stressful life events so you'd expect a long established company to help you along that path rather than hinder. My advice to anybody considering Connells, think again, there are much better estate agents out there.