No funciona con todos los modelos pero si me funcionó correctamente con el móvil principal. Además fueron bastante rápidos (<24h) en solucionar el problema y devolver uno de los artículos.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was somewhat sceptical as I had an Android phone and wasn't sure if it would really work. However I persisted and downloaded the app and entered details of my phone model and make etc and found it... Se mer
Företaget har svarat
Ik schreef eerder een review, site geblokkeerd en geen enkele reactie op mijn mails. Uiteindelijk reageerde esim met oplossing dat ik een email met onderwerp "cloudflare block" moest sturen. Gedaan e... Se mer
Företaget har svarat
eSIM funktioniert trotz vorigen Check mit APP nicht. Keine Reaktion vom Support daher vor ablauf der 14 Tage die Karte zurückgeschickt. Keine Reaktion auf Retoure, keine Reaktion auf Ticket erstell... Se mer
Företagsinformation
Skrivet av företaget
Meet the Card that delivers eSIM to your smartphone. Download & Manage eSIM profiles Store up to 15 eSIM profiles per eSIM.me Card on your smartphone and use them instantly on any device with a SIM card slot. Upgrade your Device with eSIM.me It's as easy as inserting a SIM Card. Provide new capabilities to your smartphone Combine the advantages of eSIM technology with the flexibility of the removable eSIM.me card
Kontaktuppgifter
Hennigsdorfer Str. 126, 13503, Berlin, Tyskland
- hello@esim.me
- esim.me
2,9
Medel
361 omdömen
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The best out there
Awesome product & fast, helpful customer support!
7 januari 2026
Omdöme utan inbjudan
Svar från eSIM.me
Thanks for your feedback.
Bestens!
Super einfache Installation und perfekte Informationen, bester Empfang in Ägypten, top Preis.
21 december 2025
Omdöme utan inbjudan
Svar från eSIM.me
Vielen Dank, dass Sie uns Ihre Zufriedenheit mitgeteilt haben.
Works ok
Works ok. Reasonable price, delivered in time, clear app with factual info and no bla bla. Happy.
23 december 2025
Omdöme utan inbjudan
Svar från eSIM.me
We are glad to hear that everything worked as expected, from delivery to pricing and app clarity.
I have had the pleasure to buy from…
I have had the pleasure to buy from them, which work much more than I ever expected. Thank you eSIM.me
21 december 2025
Omdöme utan inbjudan
Svar från eSIM.me
We are very happy to hear that eSIM.me worked even better than you expected, and we truly appreciate you taking the time to share your experience.
Very good support transferring license
I've been using that eSIM card for a few years already, and it's always being working very good. And today I had some an issue transferring my license to a new cell phone, and the support fixed my issue very quickly.
12 december 2025
Omdöme utan inbjudan
Svar från eSIM.me
Thank you for sharing your experience.
We are happy to hear that the eSIM.me Card has been working well for you over the years and that our support team was able to resolve the license transfer issue quickly.
High-quality product and outstanding support
I’ve been using the eSIM.me adapter for some time now, and overall it’s an excellent idea executed very well. The card itself makes it easy to manage multiple eSIM profiles on phones that normally wouldn’t support eSIM, and once everything is set up, it works exactly as expected.
What really stands out, however, is the customer support. I recently ran into a very specific device-related issue on a Redmi Note 14 Pro+ 5G, where one eSIM profile became blocked by the phone itself. I contacted support expecting a standard troubleshooting reply, but the eSIM.me team went far beyond that: they purchased the same phone model for their lab to investigate the issue in real conditions, explained the technical cause clearly, guided me through recovery, and even upgraded my license for free to help me resolve the problem without additional cost.
In the end, everything works perfectly again and I avoided a factory reset. Both the product and the people behind it deserve recognition. Professional, transparent, and genuinely supportive — this is rare in tech support today.
Highly recommended.
25 november 2025
Omdöme utan inbjudan
Svar från eSIM.me
Thank you very much for recognizing the effort we invest in finding solutions, especially in cases that require close cooperation.
It is not always easy to investigate very specific device related issues, and having a cooperative customer makes a real difference in reaching a successful outcome.
We truly appreciate your trust, your patience, and the time you took to share such detailed feedback.
Die eSIM von esim.me ist grundsätzlich…
Die eSIM von esim.me ist grundsätzlich praktisch und eine gute Idee, aber in der Nutzung habe ich leider oft Probleme gehabt. Die Karte wird häufig nicht erkannt, man muss das Gerät neu starten und es gibt immer wieder kleine technische Schwierigkeiten.
Der Kundenservice ist bemüht, aber die ständigen Neustarts und Fehlermeldungen machen die Nutzung manchmal frustrierend.
Insgesamt funktioniert es, aber für mich ist noch Luft nach oben. Ich hoffe, dass die Stabilität in Zukunft verbessert wird.
27 november 2025
Omdöme utan inbjudan
Svar från eSIM.me
Vielen Dank für Ihr Feedback.
Wir arbeiten ständig daran, die Leistung von eSIM.me zu verbessern und kleinere Probleme zu beheben. Allein in den letzten Monaten haben wir drei neue App-Versionen veröffentlicht, die speziell darauf abzielen, die Stabilität zu verbessern und kleinere Probleme zu beheben. Wir wissen, dass dies eine fortlaufende Aufgabe ist, aber wir tun unser Bestes, damit alles reibungslos funktioniert.
Ihre Erfahrungen helfen uns zu verstehen, wo wir uns noch verbessern müssen, und wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, uns diese mitzuteilen.
Svar från eSIM.me
Thank you! We really appreciate your feedback.
We hope that customs will cooperate smoothly so you can receive your eSIM.me Card without any trouble and start enjoying it right away.
Great product
Great product, fair license model, technically sound, easy and straight forward to use. The support is very knowledgeable and friendly.
One has to keep in mind that this *is* a technically complex product. In my opinion esim.me has done a great job to achieve "the impossible" by making non-esim devices support esim. The product is intuitive and support was always fast and helpful.
17 november 2025
Omdöme utan inbjudan
Svar från eSIM.me
Thank you so much for your kind words.
We face many challenges in making eSIM available to a wide audience, and it means a lot to hear this from someone who understands the complexity behind the product.
We truly appreciate your feedback and are constantly working to improve.
Had the esim card on one Android device…
Had the esim card on one Android device and it worked fine. Wanted to use it on another Android device but a different brand. To enable this, I had to update/upgrade the esim for it to work. Customer service guided and provided all the details to enable upgrade. Once I upgraded my esim and installed it on my other Android device, it worked seamlessly. Can't ask for a better customer service from the esim team. Kudos to all!
11 november 2025
Omdöme utan inbjudan
Svar från eSIM.me
Thank you for your comment.
We are part of a fresh new team taking care of customer support, and our goal is always to provide clear and straightforward solutions to help overcome any technical challenges.
We’re very happy to hear everything is working seamlessly for you now.
Я получил замечательную поддержку и…
Я получил замечательную поддержку и замечательный сервис.
7 november 2025
Omdöme utan inbjudan
Svar från eSIM.me
Thank you very much for your comment.
We truly appreciate that you took the time to acknowledge our efforts.
Thanks again!
wenn ich 0 Sterne geben könnte,würde…
wenn ich 0 Sterne geben könnte,würde ich es tun. eSim.me ist der letzte Mist. erst ist die erläuterung total umständlich - es ginge auch wesentlich einfacher. aber dann, wenn man es gemscvt hat und eine Karte geladen hat, freut man sich... isg ja doch einfach... aaaaber es funktioniert nicht.. sch... ist sitze nun hier in Mexico. mein Handy zeigt endlich an, das due Karte aktiviert ist... aber ich habe keine Verbindung... gut, dass mein Hotel WLAN hat. Und eSiM.me zu kontaktieren ist genauso sch...
Fazit nie nie wieder...
Nachtrag - nach der Antwort von eSIM.me:
Nur viel blabla und die üblichen Phrasen. Nun ja, ich habe die physische SIM-Karte, die ich für 40 € gekauft habe, weggeworfen und die App gelöscht. Insgesamt habe ich ca. 60 € ausgegeben für nix. Es gibt andere, vertrauenswürdigere Anbieter, die sich bei Fehlern sicher nicht nur mit Worten entschuldigen. Egal - ich verbuche das unter Erfahrung. Ich rate jedenfalls jedem von dem Anbieter eSIM.me weiterhin absolut ab !!!!
27 oktober 2025
Omdöme utan inbjudan
Svar från eSIM.me
We understand your point of view and we are very sorry that your experience with eSIM.me has been frustrating, especially while you are traveling.
Our goal is to make this new technology accessible to everyone, and we know that sometimes the setup can feel complicated. In many cases the complexity comes from the individual phone settings and we are fully committed to simplifying all of this as much as possible.
We apologize that we did not have the opportunity to assist you and troubleshoot your case before things became difficult. Maybe it is too late for us to help you overcome your situation, but we want to let you know that eSIM.me is strongly committed to improve and transform situations like yours into a seamless experience.
We are a brand new customer support team and we truly believe that this challenge is worth taking on, even though some customers report a bad experience. Every case helps us learn and move forward, and we hope that experiences like yours will enable us to improve and achieve a fully satisfied customer every time.
Poco X4 Pro 5g
I purchased an esim.me single that was not delivered to me due to inefficient postal service. Perhaps customer service did not respond immediately, but they did so within a day or two: they sent me the item again without asking me to pay for shipping costs again. The item finally arrived: it works perfectly on my Poco X4 Pro 5g smartphone with the latest version of the global rom, operator I TIM. I am satisfied, thank you.
15 oktober 2025
Omdöme utan inbjudan
Svar från eSIM.me
Great to hear about your positive experience.
We are currently improving our customer support so we can provide even more efficient feedback and faster responses. Our new team is fully devoted to giving quick assistance to all customers, no matter what kind of issue they face.
Thank you for sharing your experience and we are happy everything is working perfectly for you now.
Worst service of my life
Honestly the worst service I have experienced in my whole life. I paid 10€ for an eSIM profile that never arrived. I contacted customer service multiple times, they finally answered but really were not able to understand my problem no matter how clearly I explained it to them. I chatted with them for a while back and forth but I finally gave up. They are essentially thieves.
24 oktober 2025
Omdöme utan inbjudan
Svar från eSIM.me
Hi Daniel, thank you for sharing your experience.
Unfortunately in October our current support team was not active yet, but based on what you described you can apply for a refund.
If your eSIM profile was not used, please send us a new ticket with your order reference so we can provide the correct assistance and refund the unused profile.
We do not want to go into unnecessary details, but we want you to know that we now have a brand new customer support team that is ready to look into your case and clarify everything for you.
Thank you for your patience, and we hope you understand that our mission to make eSIM technology available to everyone comes with many challenges that we try to overcome together with our customers.
VORSICHT!
Unbedingt Abstand nehmen! Nach Zahlung wird ein unwirksamer Code versandt. Kundenservice ist ein nutzloser AI Chatbot.
22 oktober 2025
Omdöme utan inbjudan
Svar från eSIM.me
Hi Mikio, thank you for sharing your experience with us.
We kindly ask you to give us a bit more detail about what happened. The code you mentioned is normally used only to register your account inside the eSIM.me App, and this step does not require any payment.
Any payment you make to eSIM.me is covered by the EU 14-day refund policy, as we are a German company, so you can always request a refund if something does not work as expected.
If you faced any unusual situation that we cannot clearly identify here, please contact us through our ticket system so we can investigate and help you properly. We recently had some issues with our ticket system, but they have now been solved and we are fully able to support our customers again.
We appreciate your patience and are ready to assist you.
Great experience so far!
Installed on Galaxy A40 and have yet to roam but the process so far easy and customer support excellent
16 oktober 2025
Omdöme utan inbjudan
Svar från eSIM.me
Happy to hear that our previous team was able to provide you with an excellent customer experience.
Great to see you rating us this way, Ian. The truth behind smartphone models and their differences is often unclear to customers, so we truly appreciate reviews like yours.
Even when smartphone models share the same name, they are manufactured differently around the world, which makes it challenging to evaluate their compatibility with eSIM.me. We always try to make the journey as easy and user friendly as possible, but we also rely on customer cooperation to achieve the perfect result.
We are glad the installation on your Galaxy A40 went smoothly, and it is great to see that the previous team was able to support you well. We hope you are enjoying eSIM.me and all the benefits that come with it, and we wish you a seamless roaming experience ahead.
Da geht gar nix.
Nicht mal der Bestellprozess funktioniert.
Erst mal sind nicht alle Kartenvarianten verfügbar, so dass für mich nur die teuerste angebotene Karte in Frage kam.
Ich habe das gesamte Formular ausgefüllt.
Wenn man dann auf bestellen klickt, öffnet sich immer wieder das gleiche Formular. Man wird nicht zur Zahlung weiter geleitet. Angeblich sitzt das Unternehmen in Berlin. Es wird aber Mehrwertsteuer nachträglich berechnet, was in Deutschland so nicht zulässig ist. Sehr undurchsichtig. Supportseite in Englisch, obwohl Shop auf deutsch. Sehr unseriös.
Ich will nicht sagen, dass es grundsätzlich etwas verbotenes ist. Aber es ist sehr ungewöhnlich, wenn ich aus Deutschland auf das Angebot einer deutschen Firma zugreife und die Mehrwertsteuer im Nachgang auf den Preis aufgeschlagen wird.
Außerdem ist selbst die Antwort auf diesen Kommentar nicht auf deutsch. Warum nicht? Eine Firma die in Berlin sitzt, sollte doch in der Lage sein, deutschen support anzubieten.
Ich habe mich jedenfalls erst mal für einen anderen Anbieter entschieden. Aber das muss jeder selber entscheiden.
13 oktober 2025
Omdöme utan inbjudan
Svar från eSIM.me
We are sorry to hear about your experience.
Our e commerce system is location based and automatically applies the correct currency and VAT according to your detected region. Even though our website supports six different languages, the VAT calculation is always based on your geolocation, not on the language you select. The only situation in which this may not work correctly is when the browser location cannot be identified, for example when a VPN or similar tool is active. Are you sure nothing like this affected your experience?
Regarding the available cards, we have been facing a shortage of several models since the beginning of October. At the moment only the OMNI version is available, while all other models are on preorder and, as stated in the shop, will be shipped starting from the first week of December. We understand this may be inconvenient and we are sorry for the situation, but our SIM provider has limited stock and this directly affects availability on our side.
We are located in Germany, in Berlin to be precise, and we are fully committed to following German regulations in every aspect. No authority has ever reported our company for violating any law, and we value transparency in all our operations.
For this reason, we kindly ask you to clarify your comment regarding potential unlawful activity, as such statements can easily create misunderstandings. If there is a specific concern behind your assumption, please let us know so we can address it properly and clear up any doubt.
Thanks for your understanding. We are looking forward to your feedback.
Tarjeta no llega, dinero perdido, atención inexistente
Pagamos por la tarjeta y nunca llegó. Ellos dicen que se ha entregado satisfactoriamente... Pero no sabemos a quién. Al final nos quedamos sin tarjeta, hemos perdido el tiempo y el dinero y la empresa es inoperante. Tras poner la queja no responden hasta más de 25 días después. Al menos que esta mala experiencia sirva para que no le pase a nadie más. Nos sentimos estafados.
10 oktober 2025
Omdöme utan inbjudan
Svar från eSIM.me
Le rogamos que se ponga en contacto con nuestro servicio de atención al cliente de nuevo, ya que en su situación tiene todo el derecho a solicitar un reembolso completo. A veces, los envíos internacionales pueden causar problemas inesperados, pero no queremos que esto se perciba como una estafa. Contamos con servicios de entrega consolidados, pero en ocasiones pueden producirse errores que, lamentablemente, escapan a nuestro control. Abra un nuevo ticket e indique que su mensaje procede de Trustpilot para que podamos identificar su caso inmediatamente y resolverlo lo antes posible. Lamentamos mucho las molestias. Todo el servicio de eSIM.me está diseñado para funcionar a la perfección, aunque, a pesar de nuestros esfuerzos, pueden darse situaciones como esta. Le rogamos que colabore con nosotros para que podamos resolver su situación de la mejor manera posible.
Joke
Joke, would give no stars! They will respond before you purchase, after that nothing
18 september 2025
Omdöme utan inbjudan
Svar från eSIM.me
We are very sorry for the experience you describe.
We recently had an issue with our customer ticket system, and unfortunately some messages were lost during that period. We are doing our best to contact every affected customer again, but the process is not as smooth as expected.
If you happen to be among those few who were not contacted yet, we kindly ask you to reach out to our customer support once more so we can provide the assistance you deserve.
We apologise again for the inconvenience. We are a brand new customer support team and our goal is to offer clear and helpful information to overcome any problem.
eSIM funktioniert nicht
eSIM funktioniert nicht, und das obwohl ich vorher den Check mit der App gemacht habe!!! Wollte Karte zurücksenden und habe ein Ticket gezogen um ein RMA-Label zu bekommen - Keine Reaktion vom Support trotz mehrmaligen Kontaktversuchen! Ich konnte daher die Karte ohne Ticket nicht vor Ablauf der 14 Tage Frist zurücksenden. Mittlerweile sind 4 Wochen vergangen - keine Reaktion vom Support obwohl das Ticket noch immer offen ist!!!
Ich denke das ich mein Geld los bin und ich die nicht funktionierende Karte in den Kamin werfen kann!!!
Ich glaube fast - das es ein FAKE-Shop ist und uns nur abzocken will! (was auch gelungen ist)
29 augusti 2025
Omdöme utan inbjudan
Svar från eSIM.me
Wir bedauern die von Ihnen geschilderte Erfahrung sehr.
Wir hatten kürzlich ein Problem mit unserem Kundenticket-System, und leider sind während dieser Zeit einige Nachrichten verloren gegangen. Wir bemühen uns, alle betroffenen Kunden erneut zu kontaktieren, aber der Prozess verläuft nicht so reibungslos, wie wir es uns wünschen würden.
Wenn Sie zu den wenigen gehören, die noch nicht kontaktiert wurden, bitten wir Sie, sich erneut an unseren Kundensupport zu wenden, damit wir Ihnen die Unterstützung bieten können, die Sie verdienen.
Wir entschuldigen uns nochmals für die Unannehmlichkeiten.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.