I have had great difficulty adding another computer & sorting it all out. I tried following the instructions, but will sort it out. I phoned & renewed my subscription over the phone which was very eas... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
For ease of setting up,the anti viral program is one to bank on! I had found that in the past, Eset was similar to VET, as it picked up anything with ease. I stopped using Eset when they had gotten... Se mer
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Love the appearance when I open the app. Excellent layout, easy to use, and a very appealing colour scheme. Nicely designed. Unlike so many other security solutions, all features work! So far, it's... Se mer
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Is there a way to make it easier to add mobile phones, I found it difficult specially scanning the qr code on the device. Otherwise very happy, trust your software
Företaget har svarat
Företagsinformation
Skrivet av företaget
ESET is a global digital security company whose award-winning technology secures over one billion internet users and hundreds of thousands of businesses. We offer next-gen solutions that safeguard all aspects of the digital experience: privacy, identity, and device protection. With over 30 years of technology-driven innovation, we secure your digital life across all major operating systems and devices—from PCs, laptops, and smartphones to smart TVs and IoT devices. We adopt an unmatched, prevention-first approach to technology. Grounded in science, our solutions marry artificial intelligence and human expertise. Combined with multilayered security technology and live cloud protection, they proactively and reactively defend against modern cyber threats: malware, data breaches, ransomware, spyware, and more. With real-time protection, we don’t just stop breaches—we prevent them. ESET is dedicated to technology that is easy to use and light on resources, allowing you to work, bank, browse, and entertain without hassle. Our solutions are managed via ESET HOME—the complete security management platform—where users can effortlessly monitor, renew, upgrade, update, and share subscriptions. ESET houses 13 Research & Development centers worldwide and operates in 195 countries. We offer comprehensive local support in a wide range of languages across 37 (out of 38) time zones. In a world where technology enables progress, choose ESET for your home.
Award-winning cybersecurity technology
Skrivet av företaget
- Cybersecurity Made in Europe
- ESET is one of the first Europe-based IT security companies to be awarded the ‘Cybersecurity Made in Europe’ label by the European Cyber Security Organization (ECSO). The seal of approval underscores the quality and values of European security vendors that meet the criteria.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee. As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence. Any questions just call us on 1300 084 040 (Mon - Fri, 09:00 - 17:30).
Kontaktuppgifter
L20, 111 Pacific Highway, 2060, North Sydney, Australien
- 1300 084 040
- au.office@eset.com
- eset.com.au
4,4
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My experience could have been better
My experience could have been better. However I found it difficult to contact ESET and felt that the website was not an easy to use and contact your support.
1 oktober 2025
Omdöme utan inbjudan
Svar från ESET Software Australia | Digital Security Solutions
We appreciate your feedback and regret that your experience wasn't better. We're sorry you had trouble contacting support and found our website difficult to navigate. We'll review this.
ESET is the best anti-virus package
ESET is the best anti-virus package, Norton is intrusive and painful, second year with ESET and very happy.
28 oktober 2025
Svar från ESET Software Australia | Digital Security Solutions
We're happy to hear that you're very satisfied with our anti-virus package! Thank you for sharing your positive experience; we appreciate your continued trust in our product.
Contented customer
The company is providing the service it states on the website without any unwanted surprises.
27 oktober 2025
Svar från ESET Software Australia | Digital Security Solutions
We're happy to hear that our service met your expectations, and you found no unexpected issues. We appreciate you taking the time to leave us feedback.
Communications
Regarding my recent renewal of subscription. 26th September 2025
I mistakenly requested and paid for Five devices,
(instead of three devices) for the next twelve months. I subsequently requested a credit for the difference through the eset portal, or a possible extension of the subscription. Ive had no response to date?
26 september 2025
Svar från ESET Software Australia | Digital Security Solutions
Hello Paul, thank you for your review, upon checking the case you created on 25/09/2025, I confirm we have responded on 26/09/2025 and requested you to please contact us, but never received any call or reply from your end, the case was automatically closed on 09/10/2025 as we haven't received response from your end since 26/09/2025 and then as you received this automatic case close email, you have responded saying the issue was not resolved and then posted this review saying we haven't responded to your case, which is incorrect.
Please contact us on 1300 084 040. so we can assist and resolve the issue.
Thank you.
Svar från ESET Software Australia | Digital Security Solutions
We're happy to hear that renewing was easy, and you've had a virus-free experience since joining us. Thank you for your positive feedback!
Trustworthy
Trustworthy best describes my feeling toward ESET. Have used the service for several years now and have never experienced an issue or concern. I recommend ESET to my family and friends and, whatever ESET is doing, it is working wonderfully well.
25 oktober 2025
Svar från ESET Software Australia | Digital Security Solutions
We appreciate your trust in our services over the years. It's great to hear that you've had a consistently positive experience and recommend us to your family and friends. We're happy our work is effective for you.
The times when I need help or advice
The times when I need help or advice, staff were always polite and helpful. It is also good to look at the security report each month.
22 september 2025
Omdöme utan inbjudan
Svar från ESET Software Australia | Digital Security Solutions
We appreciate your positive feedback! We're happy to hear that our staff is helpful and polite when you need assistance. It's also great you find the security report useful.
Have paid but still receiving notices…
Have paid but still receiving notices of no vover
8 oktober 2025
Svar från ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
I did have a problem in the beginning…
I did have a problem in the beginning but it was all sorted out and the transition from when I paid, to the date it fell due went smoothly this time. I always feel confident knowing I have ESET watching over my computer, phone and tablet. Thank you ESET.
1 oktober 2025
Svar från ESET Software Australia | Digital Security Solutions
We're happy to hear that the initial problem was resolved and that the transition went smoothly. We're glad you feel confident with our protection across your devices. Thank you for your feedback.
I tried to look into some of the…
I tried to look into some of the features that I kept getting emails about and could not find the links inside the login that you said were there! Maybe my version was not valid for these extras, if that was the case why was I getting these amazing new features!
2 september 2025
Svar från ESET Software Australia | Digital Security Solutions
We appreciate you bringing this to our attention. We're sorry the advertised features were difficult to locate after logging in. It could be related to your current version. We will look into why you received those emails and ensure clearer communication going forward. Thanks for your feedback.
Svar från ESET Software Australia | Digital Security Solutions
We're happy to hear that our product is easy to use and reliable for you. Thanks for your positive feedback!
Svar från ESET Software Australia | Digital Security Solutions
We're happy to hear that the setup was easy and that the software is unobtrusive. Thank you for your positive feedback; we appreciate it!
Reliable protection and does not put…
Reliable protection and does not put much load on the computer
22 oktober 2025
Omdöme utan inbjudan
Svar från ESET Software Australia | Digital Security Solutions
We're happy to hear that our protection is reliable and doesn't burden your computer. Thank you for your positive feedback; we appreciate it!
not a good website
l am getting emails saying that l have renewed my subscription but your website is telling me l have not
22 oktober 2025
Omdöme utan inbjudan
Svar från ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
I got ripped off
I got ripped off. Was told my phone needed to be covered and paid for another device. Then found out I've got 5 devices in my original package. Been with ESET for years. Not a happy bunny.
20 augusti 2025
Svar från ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
My experience with ESET.
I have used ESET for many years. They are very reliable and you can choose what level of cover is suitable for you.
I have peace of mind that my data is secure and internet banking is continually monitored.
I would highly reccomend ESET for your internet security.
19 oktober 2025
Omdöme utan inbjudan
Svar från ESET Software Australia | Digital Security Solutions
We appreciate your long-term trust in our reliability and customizable security options. It's great to know you feel secure with our data protection and banking monitoring. Thanks for recommending ESET!
Have been using ESET for 15 years and…
Have been using ESET for 15 years and never, ever had a security breach. Originally recommended by a computer nerd (friend) he said it was the best on market, so very true. Thanks for the peace of mind , Christine
19 oktober 2025
Svar från ESET Software Australia | Digital Security Solutions
We appreciate your long-term trust in our product for 15 years. We're happy to hear that you've had a secure experience and that our product provides you with peace of mind. Thanks for sharing!
they do what say
they do what say. protect us from scum intruding into our internet personals.
18 oktober 2025
Svar från ESET Software Australia | Digital Security Solutions
We're happy to hear that our services are protecting your online experience. Thank you for your feedback; we appreciate it a lot.
Svar från ESET Software Australia | Digital Security Solutions
Thank you for your review, much appreciate you taking time to review the product.
Svar från ESET Software Australia | Digital Security Solutions
We're glad you found our services secure, easy, and affordable. Thank you for your positive feedback; we appreciate it.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.