Escapes Worldwide Omdömen 

29
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We have just booked what we hope will be a trip of a lifetime for 2027 to South Africa including a safari and beach holiday so cannot comment further at this point than the booking process. Right from... Se mer

Betygsatt 5 av 5 stjärnor

We had an amazing trip with Escapes Worldwide.We went on a Safari and then on to Zanzibar.Our transfers were there waiting and made contact with us before hand. Everyone was very helpful and accommoda... Se mer

Betygsatt 4 av 5 stjärnor

Excellent experience booking our holiday to Thailand with Ethan. We had a couple pf changes to the offer which he helped us with quickly and efficiently. A very smooth and stress free experience and w... Se mer

Betygsatt 5 av 5 stjärnor

At the moment I can only review booking process and customer service . Myself and friends have booked an island hoping trip to Thailand next year . So will update how the trip went . But going somew... Se mer

Företagsinformation

  1. Resebyrå

Skrivet av företaget

Escapes Worldwide a trading name of Transglobe Solution Ltd. Registered in England No. 09120403. Specializing in worldwide holidays and comprehensive travel services. Escapes Worldwide is fully bonded with ATOL & IATA License, ensuring the highest standards of reliability and compliance. With a dedicated approach and customer-friendly packages, we have established ourselves as a renowned and reputable name in the travel industry. At Escapes Worldwide, our commitment to perfection is unwavering, guaranteeing customers glitch-free travel experiences. Our teams consist of dedicated and qualified professionals who work relentlessly to meet the diverse travel needs of clients worldwide. Boasting extensive experience, we spare no effort in delivering top-notch services at competitive prices. Choose Escapes Worldwide for an assurance of nothing short of perfection in your travel endeavours.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

29 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(29)

24 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Fabulous experience!

We have just booked what we hope will be a trip of a lifetime for 2027 to South Africa including a safari and beach holiday so cannot comment further at this point than the booking process. Right from my partners initial contact Ethan has been amazing, I had so many questions and for every one asked he came back to us immediately or as soon as he could. Ethan provided alternative options to suit my many questions and couldn’t have been more helpful. We are so excited for our trip and will come back to review that once we have been. Thanks Ethan for all your help and also your patience 😀

19 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great travel agency

Great travel agency! Very helpful, professional and well organised. Thank you for making my holiday special! Highly recommended! ❤️🌴

25 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Safari and Zanzibar Holiday

We had an amazing trip with Escapes Worldwide.We went on a Safari and then on to Zanzibar.Our transfers were there waiting and made contact with us before hand. Everyone was very helpful and accommodating. The booking process was conducted on line which I was a little apprehensive about but they reassured me all was above board . They kept in regular contact throughout.I would highly recommend them

13 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wonderful Family Trip to Costa Rica

Wonderful Family Trip to Costa Rica! We had an absolutely wonderful experience planning our family trip to Costa Rica with Escapes Worldwide, and especially with our travel agent, Natasha Williams. From the very beginning, Natasha was exceptional. She took the time to really understand what we wanted from our holiday and paid attention to every little detail. She created a truly tailor-made experience that was perfectly suited to our family.2 of the 3 hotels that she suggested met the expectations, while another one surpassed our expectations.The transfers were great, excellent vans with great drivers and we used them a lot. All together we spent more than 10 hours on the Costa Rica roads with them.  For the most part they were well planned apart from the last one that we had to request a reschedule to make it on time to our flight. Her knowledge, care, organisation and attention to detail made the whole planning process so easy. She listened to our wishes and made sure everything was thoughtfully arranged. It was clear throughout that she genuinely cared about making our trip special. Costa Rica was an unforgettable experience, and so much of that was down to Natasha's hard work and personal attention. Everything came together beautifully, and we were able to relax and enjoy our family adventure knowing that the details had been taken care of. We would highly recommend Natasha Williams and Escapes Worldwide to anyone looking for a travel company that goes the extra mile. Natasha didn't just plan a holiday for us—she created an unforgettable family experience that we will treasure for years to come. Thank you, Natasha, for making our Costa Rica adventure so special!

27 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We have booked a holiday for 2028 to…

We have booked a holiday for 2028 to Tanzania and Zanzibar and Lee has helped us greatly. I made a few changes to the initial holiday but Lee was patient and dealt with the changes promptly. I cant review the holiday yet but so far the experience has been great. Thanks.

20 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Safari booking made easy

Couldn’t have done this holiday without there help, I asked lots and lots of questions and changed things but Escaspes Worldwide was very patient and got me a great deal. Will definitely be using them again.

3 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

In response to escapes world wide it…

In response to escapes world wide it was us that noticed our flights were cancelled we contacted you and you assured us that it would be sorted You did not provide proof of communication and you did not communicate with us This was a holiday of a lifetime after cancer treatment we were so stressed out by it all Up to Saturday morning at 3 am when we got the email that our holiday was being refunded we thought we were still going on holiday to Thailand on Sunday night Don’t be caught up in the situation we were When I asked to speak to Wilson the manager he told me that I was speaking to him then he said Wilson was not available Avoid this agent at all costs

1 augusti 2026
Omdöme utan inbjudan
Logotyp för Escapes Worldwide

Svar från Escapes Worldwide

Dear Sheelagh and Pauline,

We would firstly like to sincerely apologise for the disappointment and frustration caused by the cancellation of your holiday. We completely understand how upsetting this situation must have been, particularly as it happened so close to your departure date and after you had been looking forward to your trip.

From the moment your booking was confirmed, we proceeded with securing all the necessary arrangements for your holiday, including your international flights, accommodation, domestic flights and airport transfers. At that time, all elements of the booking were confirmed, and the relevant confirmations were provided to you.

Unfortunately, approximately one week before your scheduled departure, we were notified that the airline/provider had cancelled your flight booking. As soon as we received this information, we contacted you and immediately began working with the airline/provider to explore every possible option to either reinstate the booking or arrange suitable alternative flights.

We appreciate that this was an extremely stressful situation for you. Throughout the process, we continued communicating with the relevant provider and kept you updated by email as we worked to find a resolution. Unfortunately, despite our efforts and repeated attempts to secure an alternative, the airline/provider ultimately confirmed that they were unable to accommodate the booking.

Once we were informed that the booking could no longer proceed, we acted immediately to protect you financially and processed a full refund of all monies you had paid. The refund was returned to your original payment method.

We fully appreciate, however, that a refund does not make up for the disappointment of losing a holiday you had planned and anticipated, especially at such short notice. We are genuinely sorry that we were unable to provide you with the holiday experience you had booked with us.

A number of the other arrangements had already been secured on a non-refundable basis, including accommodation and transfers, which resulted in a financial loss of approximately £800 to us. Nevertheless, we did not want this situation to leave you out of pocket, and therefore ensured that the full amount you had paid was refunded.

In addition, as a gesture of goodwill, we offered a £300 travel credit towards a future booking. We completely understand that, following your experience, you chose not to accept this offer, and we fully respect your decision.

While the cancellation of the flight was outside our control, we recognise that the communication during such a difficult and time-sensitive situation is extremely important. If we could have communicated anything more clearly or handled any aspect of the process better, we sincerely apologise. Your experience has been taken seriously and we will continue to use feedback such as yours to improve the service we provide.

We want to reassure you that we genuinely did everything within our ability to try to save the booking and find an alternative solution. Our priority throughout was to minimise the impact on you and, when it became clear that the holiday could not proceed, to ensure that you received every penny you had paid back.

We are truly sorry that this situation prevented you from taking the holiday you had been looking forward to. We appreciate the trust you placed in Escapes Worldwide and regret that, on this occasion, we were unable to deliver the experience you expected.

If you would like to discuss any aspect of the booking further, our team would be happy to assist. We are available Monday to Friday from 9:00 am to 10:00 pm and weekends from 11:00 am to 10:00 pm on 0208 150 8552, or by email at info@escapesworldwide.co.uk.

Kind regards,

Team Escapes Worldwide

Betygsatt 5 av 5 stjärnor

Booked a holiday for next year

Booked a holiday for next year. Tanzania and Zanzibar. Dealt with Ethan. Who couldn’t do enough for us. Offering us various options. Obviously we can’t comment on our holiday yet. But so far, so good.

19 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

At the moment I can only review booking…

At the moment I can only review booking process and customer service . Myself and friends have booked an island hoping trip to Thailand next year . So will update how the trip went .
But going somewhere new and using a company we had never used before we were very nervous and asked loads of questions . Natasha Williams was amazing and very patient with us . Replied back very quickly to our messages and questions. This has put us at ease and we are really looking forward to our trip .

7 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience with Ryan

Wow! What a experience to book our holidays. Ryan is excellent and help me to book one of my dream holidays. He being so patient and answering all my questions before proceeding final itinerary. I highly recommend Ryan. I am looking forward to have my holidays and hoping it will be as good as the service I received so far.

23 maj 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Excellent experience booking our…

Excellent experience booking our holiday to Thailand with Ethan. We had a couple pf changes to the offer which he helped us with quickly and efficiently. A very smooth and stress free experience and we will be booking with Escapes Worldwide again and will recommend to our friends.

4 maj 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I would not recommend this company

PRE- DEPARTURE REVIEW

So far we are extremely satisfied with the booking process and help we received from Natasha Williams.
She answered all our questions promptly and offered to find better deals with accommodation that suited our needs and budget.
Cant recommend enough and i really hope everything turns out as promised by Escapes Worldwide.

I will update the review in due course.

POST DEPARTURE UPDATE.
I wouldn't recommend this company. At first, they were super attentive and everything went smoothly. We booked a trip to Kenya and Tanzania, but we had so many issues with the booking. Wrong rooms were booked, or hotels weren't booked at all. We paid extra for an upgraded standard, which we didn't even get. Some trips were paid for but not booked, so we ended up paying for things twice. They promised someone would call to fix it, but no one ever did. The trip itself was amazing, thanks to the local guides, but the communication was terrible. We had to double-check everything every step of the way.

UPDATE: The company committed to investigating the reported issues and assured us that a company representative would initiate contact. However, this contact has not yet materialised.

10 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Natasha Williams was so helpful and…

Natasha Williams was so helpful and informative from the start. I had several quotes for our holiday but Natasha was so quick to answer my queries literally at any time and such competive prices and assist us in choosing the right hotel for our requirements. Nothing was too much trouble.i will definitely use escape worldwide again especially Natasha

4 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience

I had an absolutely fantastic experience with Natasha Williams at Escapes World. She provided great service—always understanding, patient, and compassionate. Natasha helped me find an amazing deal, and the hotels she recommended were truly exceptional. I highly recommend her to anyone looking for a stress-free, personalized travel experience!

11 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We used Escapes Worldwide for our…

We used Escapes Worldwide for our honeymoon to the Maldives in February. The process couldn’t have been any easier. We was quite sketchy becuase of the small amount of reviews but I cannot fault the service we had. From start to finish the communication was spot on. We got stuck in Qatar with the Middle East crisis going on and they checked in daily with us to make sure we were ok and asked if there was anything they could do.

Will deffo use again!!

Darren & Natalie

28 februari 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I found the agent Ryan to be very helpful

I found the agent Ryan to be very helpful. I requested a few changes and he was able to make them and feedback to me very quickly. I am in the process of looking at another holiday much later in the year. Again Ryan has been very helpful with this.So far my experience has been very good. I would have given a fiver star review if I could speak with someone using the number given on the website. I have tried several times and have never managed to get through.
This initially made me skeptical but otherwise happy with the service.

5 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ryan was amazing

Ryan was amazing. Told him what I wanted and came back quickly with itenaries and quotes to match exactly my plans. Loads of info and booking very easy and answers questions anytime I ask. Nothing is a bother. Recommend anyone to use them 🙂

8 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

safari and beach package…

Just booked a safari and beach package with Ryan and he got us a good price. We went through everything and even changed one hotel (there's quite a few) to suit our needs better and it was no trouble at all. Smooth sailing and the payment plan is excellent. Let's hope there are no hiccups with all the many bookings 🙏 🤞 Thank you to Ryan 😊

19 februari 2026
Omdöme utan inbjudan

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