El casero nos avisó de que debíamos acortar el alquiler pactado poco antes de entrar a vivir... Intentamos decenas de veces ponernos en contacto con atención al cliente (email y teléfono) sin respuest... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sono riuscita a trovare una stanza bella luminosa e in centro città ad un buon prezzo. Sono stata consigliata e supportata da Joanna del team. Inoltre ho trovato molto utile e sicuramente decisivo il... Se mer
very confusing booking process. i dont know why i also have to upload my data to Spot a home. Additional Problem: i have requested a flat in Bilbao via erasmusu. i have uploaded all the necessary docu... Se mer
It was okay, clear information and multiple options, however I think it would be more trustful if we could reach the advertiser before paying booking money, so we can maybe clarify some missing info... Se mer
Företagsinformation
Skrivet av företaget
Erasmusu is the world's largest community of international and exchange students. We offer services for mobile students to meet all their needs.
Kontaktuppgifter
Calle Gutiérrez Mellado 9, 30008, Murcia, Spanien
- erasmusu.com
2,9
Medel
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My booking was deleted and now i have…
My booking was deleted and now i have no feed back from you about my refund and another flat !
6 augusti 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Alan,
Thank you for your review. We are sorry to hear you have been having problems with your booking.
According to our system, our team has been managing your case, but one of our agents will get in touch with you as soon as possible.
Thank you for your patience and again, we are sorry for the situation.
Best regards,
Elena
Erasmusu Team
Very confusing process
I made the reservation three days ago. The answer didn’t write me back at all, I received a confirmation of payment but that’s it. My friend who made a reservation at the same time and for the same apartment (another room) got another completely different email telling her that she would have to pay the rent in euros and that the price was not the one on the website (so, not the one I paid). Why do we have different informations ? Why is the landlord not answering ?
1 augusti 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Salomé,
Thank you for your review. We are sorry to hear you have been having problems with your booking.
According to our system, our team has been in touch with the landlord and managing your booking request. One of our agents will get in touch with you as soon as possible.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
The booking experience could have been…
The booking experience could have been smoother, we got rejected by two other landlords for seemingly no reason and that was a bit frustrating but ultimately the site was a big help in finding the right apartment
30 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Nacsa,
Thank you for your review and your feedback.
Unfortunately, is out of our hands that owners reject booking requests from our users.
When this happens, our team is always available to help our users find a similar accommodation that suits their needs. We are very glad to hear you found the right apartment for you.
Please, do not hesitate to contact us if you need anything.
Best regards,
Elena
Erasmusu Team
DELUSIONE
Ho richiesto di prenotare un monolocale a Wroclaw, il proprietario ha accettato la mia richiesta (o almeno così pare visto che mi sono stati prelevati 512 euro).
Una volta contatto direttamente il proprietario mi ha comunicato che non risulta nessuna prenotazione a mio nome. Da circa 3 settimane sto contattando la piattaforma senza che loro sappiano minimamente risolvere il problema, restituendomi i soldi o confermando che la prenotazione esiste.
La mia partenza è fissata il primo settembre e al momento ho speso più di 500 euro per un servizio inesistente!
30 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Greta,
Thank you for your review. We are sorry to hear you have been having problems with your booking.
According to our system, our team has been managing your case, but one of our agents will get in touch with you as soon as possible.
Thank you for your patience and again, we are sorry for the situation.
Best regards,
Elena
Erasmusu Team
I really looked for a long time for an apartment with good price and a good location
I really looked for a long time for an apartment in milan, I was looking for a good price and a good location, everything was right and I found a perfect option.
When I contacted the owner of the apartment she said that the total to pay monthly was 490 euros, I was very confused because in erasmusu the price was 390 euros. The website should specify that the total amount to pay monthly is 490 and not 390 because it's frustrating that I thought I found the perfect option but reality is it wasn't. The 100 euros for cleaning should not be mandatory and be optional to the residents. It would have been a game changer for my decision.
You should specify that kind of details.
25 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Norma,
Thank you for your review.
We are sorry your experience was not pleasant.
As stated in the ad of the accommodation you booked: "Additional costs: 100 € per month for weekly cleaning service".
Since Erasmusu does not manage the properties, but the owners do, they are the ones who decide the policies of each accommodation and we can't interfere. This is why we always recommend our users to carefully review the ad before making a booking request.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
I have no notices from the owner
24 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Eligia,
Thank you for your review.
Owners have 24 hours to respond to a booking request. If they don't respond to the booking request after that time, our team will help you find a similar accommodation for you.
Since it's not possible to trace your booking from this information, we kindly ask if you could provide us with information about your booking ID, that way we will be able to find it and help you.
Thank you for your cooperation.
Best regards,
Elena
Erasmusu Team
The service was okay
The service was okay, however the transactions and redirecting towards the next page or action proved to more difficult.
22 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Shannen,
Thank you for your review and your feedback.
Our team always works hard to provide the best service to our users and if you are having any issues on our website you can always contact our team through our chat or email.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
After using Erasmusu everything went…
After using Erasmusu everything went smooth, I got fast responses and an accommodation that I really wanted!
21 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Ida,
Thank you so much for your review and your feedback.
We are happy to hear you successfully booked a room, our team always works hard to find the perfect accommodation for each one of our users. We hope you have an amazing experience abroad.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
Happy customer
Very helpful and informative!:) thank you so much Jesús for the help, I appreciate it very much.
20 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Jolanda,
Thank you so much for your review and for sharing your experience with us!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Perfect and easy
For now, everything has been perfect! Can't wait to move into the accommodation !
16 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Heloise,
Thank you so much for your review and for sharing your experience with us! We hope you have an amazing experience abroad.
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Small assistance time
It's all fine but they could have more time to assist us. I had some problems with a booking and payment and had to wait from 7 pm to 10 am because they closed very early and didn't open till ten.
15 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Paula,
Thank you so much for your review and your feedback. We really appreciate it. Our team always works hard to provide the best service to our users.
Please, do not hesitate to contact us if you need any help.
Best regards,
Elena
Erasmusu Team.
erasmusu ou les profiteurs de détresse étudiante
Arnaque, escroquerie, tromperie : à fuir !
Erasmusu ou les profiteurs de détresse étudiante.
Il me semble que la plupart des appartements mis en ligne sur ce site frauduleux sont des offres d'appel, c'es-à-dire que les appartements sont en réalité déjà loués. Vous louez un appartement qui n'est pas disponible. Et il est difficile de récupérer son argent par la suite.
J'ai réservé un appartement à Prague à partir de septembre. Comme par hasard, il n'est pas disponible et la seule offre de l'équipe d'erasmusu c'est un appartement disponible à partir de début décembre. Et en attendant, j'ai mon argent dehors. Heureusement, j'avais flairé l'arnaque et j'ai fait opposition à ma carte de crédit.
Vous pouvez toujours essayer de vous faire de l'argent sur l'angoisse des étudiants internationaux : ça ne marche pas avec moi !
En bref : fuyez !
15 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear RG,
We are sorry to hear that your reservation was not successful. At the moment, availability can change every day because there are few accommodations available and the owners are also working with other platforms.
Since it's not possible to trace your booking from this information, we kindly ask if you could provide us with information about your booking ID, that way we will be able to find it and give you a complete answer.
Thank you for your cooperation!
Best regards,
Elena
Erasmusu Team
I really enjoyed every support you had…
I really enjoyed every support you had given me
13 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear mujawamariya,
Thank you so much for your review and for sharing your experience with us!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Website easy to use, refused reservation and contract
The website is very clear and simple to use.
One problem that I had, it's that we can't commmunicate with the owner before they accepted the reservation, while it can be really usefull to have more details befor making a reservation. And about a reservation, I think that it's bad to don't have any idea about the reason why owner refuse a reservation. Because sometimes, I think that we can make an arrangement, according to the problem.
To finish, I was wondering if the mail we receive after the reservation is accepted, act as a contract.
12 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Toundra,
Thank you so much for your review and your feedback. We really appreciate it. Our team always works hard to provide the best service to our users.
We would like to clarify that the confirmation email is not valid as a contract, it will be provided by the owner of the accommodation.
Please, do not hesitate to contact us if you need any help.
Best regards,
Elena
Erasmusu Team.
I felt safe until I had a problem
I have felt very safe using Erasmusu to find a household for my erasmus trip.
The pros :
the landlords has 24h to answer at your rent proposal
you have 24h to say when you arrives if the place looks like in internet. If not, you contact the hotline and they give your money back or pay you an hotel
You always have a chat in the website
It is very clear to see where the place is and what is charged etc
The cons : we can't contact the landlords before having paid and received the acceptation to rent the place
UPDATE :
When you have a problem, you can’t find a working phone number or a hotline to be helped. Neither in the website nor In all the internet.
It’s very against the law because in all the emails and the website, they emphasise and lie about the fact they have a phone number.
They are the one who send you an email when you landlord cancelled your reservation and then they don’t answer after an eternity.
But if you are the one that need to contact them, I wish you luck because you will not find an email adresse or a phone number which are working.
Finally I had a refund but I firmly believed that it was because I threatened them to go to the police.
7 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Jeany,
Thank you so much for your review and your feedback. We really appreciate it.
Our team always works hard to provide the best service to our users. We hope you have an amazing Erasmus experience abroad.
Please, do not hesitate to contact us if you need any help.
Best regards,
Elena
Erasmusu Team.
Wonderful
I liked the efficiency but would love if I could see my accommodation on my profile. :)
6 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Naiara,
Thank you for your review and for sharing your feedback with us!
Please, do not hesitate to contact us again if you need assistance.
All the best,
Elena
Erasmusu Team
Cancellazione non accettata
Tempi di risposta lenti, è da marzo che provo a cancellare la mia prenotazione ma senza risultati.
5 juli 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Rita,
Thank you for your review.
According to our system, our team has been informed about your complaint and one of our agents will get in touch with you as soon as possible.
Best regards,
Elena
Erasmusu Team
My experience is not so good
My experience is not so good. We have rented a room at Milano for les than 28 days and when I put 4 July in booking final date was 2nd August, an now you want we pay two months.
Pls. contact us
My phone number 61658126
REgards,
30 juni 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Rosa,
Thank you for your review.
According to our system, our team has been informed about your complaint and one of our agents will get in touch with you as soon as possible.
We encourage our users to not share any personal information on these reviews as they are public and anyone can see them. Please, feel free to contact our team first if you need help with anything else.
Best regards,
Elena
Erasmusu Team
stanza centro Madrid
buongiorno ho trovato stanza , molto facilmente a Madrid sono stato seguito dal supporto help per ogni mio dubbio.
mi posso ritenere soddisfatto.
grazie
28 juni 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Luigi,
Thank you so much for your review and your feedback.
We are happy to hear you successfully booked a room, our team always works hard to find the perfect accommodation for each one of our users. We hope you have an amazing experience in Madrid.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
Student stat in Budapest
I al very happy with my reservation
Clear and fast feedback
27 juni 2022
Omdöme utan inbjudan
Svar från Erasmusu
Dear Catherine,
Thank you so much for your review and for sharing your experience with us!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.