The company had exactly what I had been looking for. The product was excellently made and sturdy. The price was reasonable. The shipping was FAST! Great experience!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
BUYER BEWARE!!!! Didn’t have the Charles Owen helmet I ordered in stock, despite it showing it was available. Then advised me they had the Charles Owen Champion Helmet in the size I needed, only to fi... Se mer
Företaget har svarat
Have several of the multi coloured mesh waistcoats in different coloursways. Love the idea of different colours for different surroundings/ light Will be looking to purchase the leg wraps and shee... Se mer
Recently put my little piebald coblet back into harness & he's loving it. However in low Autumn sunshine you couldn't see him clearly on our narrow country lanes. Solution - 2 Equisafety Polite nos... Se mer
Företagsinformation
Skrivet av företaget
EQUISAFETY - PUTTING YOUR SAFETY FIRST Is at the core of Equisafety Limited. A Guiding force driving us to continue the safety legacy we have built for over 25 years. A world leader in technical performance equestrian high viz. The unrivalled in-house designs are created by a qualified MA technical sportswear designer, and our relentless commitment is to give you, and your horse, the very best in unrivalled design by placing emphasis on function and performance for when you need it the most. Only the highest quality technical fabric is used in our iconic designs and the construction of our apparel is unrivalled. Equisafety designs and manufactures for a number of UK Police Mounted Police units including the Metropolitan; Greater Manchester; Avon and Somerset and Northumbria.
Kontaktuppgifter
Equisafety, CH46 4TT, Wirral, Storbritannien
- +441516787182
- NICKY@EQUISAFETY.COM
- equisafety.com
4,0
Bra
238 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 37 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Air jacket…
My air jacket arrived without a canister, I contacted Equisafety and they sent me a canister out straight away. Excellent service, thank you.
6 juli 2026
Very poor, never got the parcel
Poor. I newer got the parcel and the service varied from unfriendly to friendly but not making anything happen and finally nobody answered. Be aware of this place. They claim others ( customs) and not taking responsibility for the delivery, which disappeared. I never got it . I just hope I will get my money back.
5 juni 2026
Svar från Equisafety
Dear Laura Lathi, as you were fully aware your parcel was stopped at Customs and they refused it. We are unable to do anything about this. We have no control over any counties customs. When they sent it back to Equisafety we immediately refunded you. We have said in your other 1* about the same issue, that we will try to send it again for you with FREE postage.
Great Helmet & Great experience
Really happy with this purchase. The Champion Revolve X-Air MIPS fits well, feels lightweight, and the ventilation is noticeably better than my previous helmet. MIPS technology gives me extra peace of mind on trail rides and cross-country. Equisafety’s shipping was quick and the whole experience was smooth. Would definitely order from them again!
27 juni 2026
Omdöme utan inbjudan
Arrived very quickly
Arrived very quickly. Decent quality. The size was larger than expected, but it was described as air bag use!
25 juni 2026
Omdöme utan inbjudan
great quality for good price
arrived very quickly, well packaged, simple instructions, easy to strap
26 maj 2026
Lovely interaction with customer…
Lovely interaction with customer support when the originally ordered size wasn’t available. Received the product in the size they advised and it fits well and the quality is great. The lightness of the material is perfect for my nervous mare.
1 juni 2026
Easy to order and was delivered on…
Easy to order and was delivered on time. Just what my granddaughter needed for riding her pony along our busy road.
22 maj 2026
Omdöme utan inbjudan
No refund for 5 months!
I had used equisafety before, however I will never use them again. I place an order which took so long to arrive that it was no longer needed(I bought it in December and it arrived in February…). I returned my item and had an email saying it had been recieved but no refund until 3 days ago after having previously two emails saying ‘we have refunded you’
This was an outright lie.
Customer service is beyond poor!
I even got an email saying, you expected an apology, what did we do wrong…?
Errrrmm you did t refund me for an item you have recieved by refund for MONTHS! And lied saying you had!!!
Disgusting! And genuinely worry about the credibility for this company or if it is a scam, spend your money elsewhere!!
Never again!!
15 maj 2026
Omdöme utan inbjudan
I bought 2 pairs of hi-vis ears and…
I bought 2 pairs of hi-vis ears and they are of a nice quality, although the fit isn’t quite right on either of our horses. They wouldn’t come off but they don’t sit well around their brow bands. The original price was £34.99, and I would have been disappointed if I’d spent that. But at the sale price of £9.99 they’re a bargain and I can make some adjustments to make them fit better.
30 april 2026
Omdöme utan inbjudan
THE WORST CUSTOMER SERVICE I HAVE EVER…
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. The products themselves are great quality, but I would guess the company is only still in business through not properly processing returns and not issuing refunds. I returned an item that was too big and requested an exchange. The exchange didn’t arrive. Requested refund and was asked to supply details and since then no refund and any attempts to chase it up go totally ignored. Finally realised no refund was coming and claimed through PayPal buyer protection. Don’t buy directly from this company, use a third party retailer if you want their products
24 april 2026
Omdöme utan inbjudan
Cheating multiple people and lying
Absolute scammer I’ve ordered boots almost two months ago they never showed up no one answers the email or phone I’m going to file a police report.
Now she’s replying trying to sound normal and flag my review but many many people have come forward saying this lady scammed them too. It’s now five months and she still hasn’t given me a refund. In accordance with Uk law it’s her liability if it doesn’t show up it’s my right to get a refund. This woman is a known scammer beware!
6 maj 2026
Omdöme utan inbjudan
Svar från Equisafety
Hi,
Thank you for your feedback.
We are very sorry that you have had this experience.
Your riding boots were dispatched promptly, and we provided you with the tracking details so you could follow the delivery. The courier's tracking confirms that the parcel has been delivered.
We fully appreciate how frustrating this situation is, and we have been trying to help resolve the issue. Unfortunately, as the tracking shows the parcel as delivered, we are limited in what we can do. We have advised you to contact the courier and have been willing to assist where possible.
We are disappointed that your many emails have become increasingly aggressive and threatening, as we have been doing our best to help find a solution.
We pride ourselves on providing good customer service and will always try to resolve genuine issues. We hope this matter can still be resolved amicably.
Very disappointed with this company
Very disappointed with this company. I have waited nearly two months for a £458.00 Hit Air jacket. It has been sent out twice and both times failed to deliver. Now awaiting a refund, hopefully this will be sorted in a timely manner.
5 maj 2026
Omdöme utan inbjudan
Product arrived as stated and was…
Product arrived as stated and was exactly as described
28 april 2026
Omdöme utan inbjudan
Purchased a very reasonably priced…
Purchased a very reasonably priced excercise sheet. Arrived promptly and it is very good quality 😃
5 april 2026
Omdöme utan inbjudan
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