Geetha was extremely patient, knowledgeable and very helpful. She ensured the issue I had was dealt with efficiently and remained on the line to follow it through to the end to ensure there were no... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highl... Se mer
Företaget har svarat
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Se mer
Företaget har svarat
I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Skrivet av företaget
Kontaktuppgifter
Storbritannien
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Utmärkt
907 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Simple and straightforward
Simple and straightforward , the agent Ramsiya was very professional and courteous
10 juni 2026
Svar från EQi
We're glad to hear your experience was simple and straightforward. We appreciate your kind words.
Svar från EQi
We're glad our team made it simple. Thank you for your positive feedback!
The advisor ramsia was very helpful and…
The advisor ramsia was very helpful and understood the query very well good customer service
9 juni 2026
Svar från EQi
We're so glad to hear our advisor was helpful and provided good customer service. Thank you for your feedback!
Svar från EQi
We are so pleased we could resolve your issue quickly and professionally. Thank you!
Bed & Breakfast transaction
My only problem was his diction as my hearing is poor but he was helpful and completed my transaction
8 juni 2026
Svar från EQi
We appreciate your feedback. We are glad we could help, and we will address the diction concern.
Share transfer guidance
I telephoned for guidance on the process to transfer CSN shares into an ISA account. The agent Manish talked me through what I needed to know with patience and courtesy. All my questions were answered and he provided additional information which has enabled me to decide my way forward.
5 juni 2026
Svar från EQi
We're so happy to hear our agent provided such clear and helpful guidance. We appreciate you sharing your positive experience with us!
The IVR introduction is awful
The IVR introduction is awful. I had to repeat my account number 4 times!
When I got through Ramsiya carried out my request quickly and easily. Well done..
5 juni 2026
Svar från EQi
We're sorry to hear about the IVR difficulties. We're glad our team member could assist you efficiently. Your feedback is valuable.
Awful interface
quite possibly the worst investing interface i've ever seen
5 juni 2026
Omdöme utan inbjudan
Svar från EQi
We appreciate your feedback. We are always working to improve our interface.
First time help
Manish helped me with my first time enquiry, most helpful and explained exactly what I needed to do to change some settings regarding Dividend payouts.
5 stars
5 juni 2026
Svar från EQi
We're so glad Manish provided such helpful assistance with your dividend payout settings. Thank you for your wonderful feedback!
excellent service from ramsiya
RAMSIYA made my experience quick, and easy, I cannot thank ramsiya enough, she was very knowledgeable. thank you.
4 juni 2026
Svar från EQi
We are so glad to hear that your experience was quick and easy. We appreciate your kind words!
Svar från EQi
We are so happy you had a great experience with us. Thank you for your kind words!
Friendly welcome
Friendly welcome. Understood my request quickly and explained a much quicker way to achieve what I wanted. Which my previous two calls had failed to advise. Took time to make sure I understood the process and confirmed my summary of the conversation as being correct. Advised me to ring back in one week to check process was proceeding.
2 juni 2026
Svar från EQi
We are so pleased to hear about your positive experience with our team. It's wonderful that we could clarify your request and provide a more efficient solution. We appreciate you taking the time to share your feedback.
Helpful expert advice pleasantly and…
Helpful expert advice pleasantly and speedily delivered by Herschelle to a question that FAQs etc couldn't answer
3 juni 2026
Svar från EQi
We are so glad our team could provide the expert advice you needed quickly. Thank you for your kind words.
Shares and ISAs assistance
Shares and ISAs are not something I regularly deal in so when I wanted assistance I was aware that I might not be using the correct terminology or even have all of the required details and so was somewhat nervous. The lady I spoke to (Ramsiya ) was patient and extremely helpful and walked me through the whole process. Ramsiya is amazing and, although I am sure other personnel at EQi are also capable in this regard, I hope I am lucky enough to speak to Ramsiya the next time I require assistance.
2 juni 2026
Svar från EQi
We are so glad to hear that our colleague provided you with such patient and helpful assistance. It's wonderful to know we could make the process clear and easy for you. Thank you for your kind words!
Handling funds for company share…
Handling funds for company share schemes and take the time to explain how to handle these on maturity . Ideal for those who only take out shares as part of their work schemes and have little experience of working with the stock market.
However, I cant give a full recommendation as the companies "flexible" ISA encourages individuals to invest more than the given UK allowance of 20K through an ISA (albeit within the 90 day maturity window).
1 juni 2026
Svar från EQi
We appreciate your feedback regarding our handling of company share schemes and the explanation provided. We also note your concerns about the flexible ISA and the UK allowance. We are always looking for ways to improve our services and clarity.
Spoke to Ramsiya and she was…
Spoke to Ramsiya and she was excellent.Clear information given and very helpful
1 juni 2026
Svar från EQi
We are happy to hear you received excellent, clear, and helpful information. We appreciate your feedback.
Ramsiya
Ramsiya, the lady who assisted me was polite, professional and executed the instruction immediately. many thanks
1 juni 2026
Svar från EQi
We're happy to hear that our staff member was polite and professional. We appreciate you recognizing their immediate execution of instructions.
Ramsiya was excellent in completingg my…
Ramsiya was excellent in completing my request promptly.
1 juni 2026
Svar från EQi
We are so glad to hear we met your expectations.
Ramsiya was very polite proffesional…
Ramsiya was very polite proffesional and knowldgeable. Helped me step by step.
29 maj 2026
Omdöme utan inbjudan
Svar från EQi
We're happy to hear you received polite, professional, and knowledgeable assistance. We appreciate your feedback.
Excellent service
First Class customer services team that go the extra mile....🚗
28 maj 2026
Omdöme utan inbjudan
Svar från EQi
We're so glad to hear our team provided such excellent service. Thank you for your kind words!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.