Enhance My Kitchen Omdömen 

125
•
TrustScore 2.5 av 5

2,4

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Don’t buy from this company, products fail, their phone number doesn’t work and they don’t reply to emails submitted on their website for support.

Betygsatt 3 av 5 stjärnor

Contacting the company was useless. Constantly trying to get updates or info from the 'bod' was constantly repeating itself from previous request & hugely frustrating. Unable to chat to a human sadly... Se mer

Betygsatt 1 av 5 stjärnor

Placed order & took money even though turned out item was out of stock. Only found out it was out of stock when I contacted them after not receiving it after 4 days, even though it states despatched... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Cannot recommend this company enough! From first class customer service to quick delivery, everything was perfect! I wouldn’t hesitate to use them again. I understand they’ve recently taken over the c... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med kökstillbehör
  2. också i
  3. Bänkskivor

Skrivet av företaget

**UNDER NEW OWNERSHIP SINCE MARCH 2023** Backed by 30 years industry experience, we connect you to beautiful homeware products from Granite or Stainless Steel Kitchen Sinks or Boiling Water Taps, Mixer taps, Breakfast Bar Stools and Appliances such as Kitchen Ovens, Hobs, Fridges as well as Freezers.


Kontaktuppgifter

2,4

Dålig

TrustScore 2.5 av 5

125 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,4

Alla omdömen

(125)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Don’t buy from this company

Don’t buy from this company, products fail, their phone number doesn’t work and they don’t reply to emails submitted on their website for support.

1 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered this Tap as I was going to…

I ordered this Tap as I was going to order a sink but decided to wait unit I got this Tap. So I would know what sink would be nice. I got an email on the 22nd August saying that they couldn’t dispatch made delivery. And that I would get a full refund. I rang PayPal to see what was happening and I also emailed the company to ask why? PayPal clearly state that I was getting a E cheque as it would be quicker. I couldn’t understand because this was not the method of payment that I used to buy this. On the first of September. I checked my anytime banking. To discover I was overdrawn £161.99, Why would any company come into somebody’s bank account without authorisation and take £161.99 especially when I wasn’t getting the kitchen tap I ordered. I have a child with complex needs who I’m doing my very best to get her in this special school. I’m not looking sympathy they know means I just need my money I need everybody else especially with my daughter having no school placement. I have to entertain her myself. I’m with this money coming out of my account left me with nothing which meant was I couldn’t take her out. I hope you appreciate my frustration and kindly return my refund. Kind regards, Joanne.

21 augusti 2025
Betygsatt 1 av 5 stjärnor

No Delivery, no communication

Ordered lights on 26th December, still not received (3-5 days)

Willing to remove this if they reply to any of my communication and send my item this week.

27 januari 2025
Omdöme utan inbjudan
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Hi Richard

We tried contacting you on January 14th regarding the situation of this order and, as we did not hear back, presumed you were happy to keep your order on the basis explained in our email.

I'm sorry that this has happened, I am guessing that the email was not received. We have just tried again so please keep an eye out, and check your junk / spam folders of your email if you do not see it in your main inbox.

I hope the options we have offered will help us come to a resolution.

Regards
Guy

Betygsatt 2 av 5 stjärnor

I ordered a sink that was supposed to…

I ordered a sink that was supposed to come 3-5 working days. It’s is now the evening of the 5th working day and I am still waiting for my sink to arrive. I am tracking my parcel and it seems it is not going to arrive for a couple of days.

5 september 2024
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Hi Rachel. Thank you for your review. I'm sorry we were a couple of days late on delivering this sink to you. We've taken some steps to ensure this doesn't happen again. If you'd like to speak to us, please email us on info@enhancemykitchen.co.uk and we will organise subsequent compensation. Regards, Guy

Betygsatt 1 av 5 stjärnor

3 cracked sinks over 2 years from this…

3 cracked sinks over 2 years from this company. That assures a 25 year guarantee with each sink? Terrible customer service take days and days have to be chased up for a reply.

2 mars 2024
Omdöme utan inbjudan
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Hi Hayley

Firstly, thank you for the review. Good or bad, we like feedback so we can learn going forward.

I'd like to clarify that we have actually provided two sinks from our records, not three. I also would like to confirm that the first order I can find was at a time where we were not in ownership of the business. I understand that ultimately this does not matter, as we take on its responsibilities as well. However, your first experience is completely out of our control.

As we only know part of the story for the first cracked sink, I cannot offer any advice or guidance. However, the second sink was cracked on installation, due to what we believe was the the wrong drillbit being used to drill the tap hole. This was cracked by a 3rd party and, as per our terms of service which you agree to when placing an order with us, we cannot be liable for 3rd party contractors, it is completely out of our control.

I hope you understand this. I am sorry for what you feel is slow communication. This is something we will recognise and try to change.

I do feel the 1* review is unfair considering the circumstances that we cannot control, and I cannot truly understand this. However, you are entitled to your opinion.

I wish we could have resolved this between us

Betygsatt 5 av 5 stjärnor

Laura Ashley Splashback

Original splashback had been damaged in transit. Enhance My Kitchen apologized(not their fault) and sent a replacement out straight away. Excellent service and product.

12 oktober 2023
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thank you for your feedback Chris, I'm pleased we could get this sorted for you

Betygsatt 5 av 5 stjärnor

Amazing product and customer service

Responsive seller and outstanding product.

27 september 2023
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thanks Michael, if there's anything else we can support you with in the meantime, you know where we are :)

Betygsatt 5 av 5 stjärnor

Cannot recommend enough!

Cannot recommend this company enough! From first class customer service to quick delivery, everything was perfect! I wouldn’t hesitate to use them again. I understand they’ve recently taken over the company, so please ignore any OLD BAD reviews! Thank you again x

11 oktober 2023
Omdöme utan inbjudan
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thanks so much Sophie! It's been a pleasure to support you. We're so pleased you love your tap :)

Betygsatt 5 av 5 stjärnor

Splashback

I ordered a splashback at a very competitive price. I could track my order easily, ordered on a Sunday and delivery on Tuesday morning. The item was well packaged and was fitted to the wall within half an hour of arrival!

18 augusti 2023
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thank you for the review Patricia. I'm pleased you like the Splashback! If there's anything we can do to help with the heart of your home, you know where we are :)

Betygsatt 5 av 5 stjärnor

Beautiful product, Professional and Efficient Customer service

I found this Company online and ordered a splash back from 'Enhance my kitchen' for our new kitchen. It arrived within a couple of days and was EXACTLY as shown online. It was beautifully made and fit perfectly.
Their range of splash backs are extensive and they offer something different as opposed to just the solid plain colours you can pick up at any DIY store.
I chose a delicate leaf/flower pattern in white on a beige/cream background. It is very subtle and blends in perfectly with our kitchen.
It is obviously eye catching enough to catch attention (without being in your face!) as everyone comments on how beautiful it is when they pop in.
I would give this Company 5 stars and highly recommend them for efficient delivery, but most of all for their craftsmanship and for producing products that are exactly as advertised online.

21 maj 2023
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thanks for the review Georgina, we really appreciate it! If you have any other requirements for your kitchen, please do not hesitate to get in touch :)

Betygsatt 5 av 5 stjärnor

Customer service has been amazing

Customer service has been amazing. Guy is always at the other end if there’s any issues. Would 100% recommend.

14 augusti 2023
Omdöme utan inbjudan
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thanks so much Chris! I'm pleased we have been able to sort you out :)

Betygsatt 5 av 5 stjärnor

Beautiful. Well worth waiting for.

It felt a little frustrating to start with when we learnt we may have to wait a while for delivery but in the end it was well worth it and I am so pleased we did not go anywhere else.
We were in contact with Guy whenever it was necessary and he was always as good as his word which was worth so much.
Mark and Ash delivered the island on the day and time promised. It was carefully packed and they were both very careful and helpful with no sense of rush. They also took away all the packing.
The product when in place gave just the effect we wanted, it is quality and sturdily built and will give us many years of use and enjoyment. It blends in well with our kitchen and gives us masses of storage space which was what we were short of.
I would thoroughly recommend Guy and Enhance My Kitchen, just sorry I did not hear about them when we had our original kitchen fitted.

3 augusti 2023
Omdöme utan inbjudan
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thank you so much for the review Hazel! I am so pleased to hear that you are happy. I hope to work with you again in the future :)

Betygsatt 5 av 5 stjärnor

Lowest priced kitchen sink found online…

Lowest priced kitchen sink found online in comparison to other stockists with an additional 5% off at time of purchase. Bought the Rangatira 1.5 Bowl Sink in Gold. Very please with purchase with quick delivery. Happy to recommend Enhance My Kitchen based on this experience.

18 juni 2023
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thank you Carlos! I'm pleased we could help. Do get in touch if there is anything else yhou require for your kitchen :)

Betygsatt 5 av 5 stjärnor

Very good customer service

Unfortunately my circumstances changed and I had to request a cancellation of my order. Customer service was very quick to respond, very friendly, and I got my refund after 2 days of cancellation.

4 juni 2023
Logotyp för Enhance My Kitchen

Svar från Enhance My Kitchen

Thank you so much for the review Lina. I'm pleased that we could get your refund sorted swiftly. Please do get in touch if there is anything we can support you to make the heart of your home that bit more special in the future. Guy

Betygsatt 2 av 5 stjärnor

Ordered a sink and taps with 3-5 day…

Ordered a sink and taps with 3-5 day delivery nothing arrived, left emails messages . I rang them and was told they would ring back with the hour as system was down, no phone call. Rang twice again and had to leave a voicemail. Left a message to say if not delivered will cancel order and ask for a refund, very frustrating when you can get hold of anyone for a straight answer

7 maj 2022
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Contacting the company was useless

Contacting the company was useless. Constantly trying to get updates or info from the 'bod' was constantly repeating itself from previous request & hugely frustrating. Unable to chat to a human sadly at anytime. Delivery of 3-5 working days was also overly late, & item arrived at the door without warning. Not the best start to a purchase from a new supplier.

2 maj 2022

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