The customer service at Engravers Guild was superb. I used their ashes jewellery service for a ring with my mothers ashes in (possibly a bit weird, I know) and because the stones weren’t quite the co... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having bought two items that I was incredibly happy with, I then purchased a third item a few weeks later. Unfortunately, that item had a problem however the speed at which they rectified the problem... Se mer
Cuff links arrived today and are fabulous especially modern for a young man (our grandson) starting out on a career at 21 thank you so much so fast beautifully boxed and wrapped love them. What fantas... Se mer
Ordered two engraved Dartington crystal Swarovski gin glasses. They arrived within the two day period promised. One of them was smashed to pieces, probably by Royal Mail. Customer service replied pro... Se mer
Företagsinformation
Skrivet av företaget
Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting
Kontaktuppgifter
London, Storbritannien
- hello@engraversguild.co.uk
- engraversguild.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely fabulous
Absolutely fabulous. I ordered an engraved glass for my son in laws 40th birthday. It arrived in good time but unfortunately the royal mail decided to throw it over a locked gate and although the glass survived the box didn't. I emailed engravers guild and they replied very quickly and posted out another box. The customer service is amazing. Thank you
A great product and incredible customer service
This is a company that I can highly recommend for not only supplying a great product but also for their excellent customer service!
I purchased in April 2025 a set of monogrammed silver cufflinks for a special 21st gift. They arrived in a beautiful presentation box with a personalised gift card (that I happily paid extra for). We were delighted with the cufflinks and engraving, they were much better than we expected or hoped for.
However, I made a typo when ordering the birthday year on the gift card :(. I contacted EGL offering to pay for a replacement card and postage. They generously replaced the gift card and sent the item almost immediately free of charge!. What an absolutely amazing company, thank you EGL
Pocket watch
Thank you so much the beautiful engraving and pocket watch I ordered. Stunning and my Son in Law loved it. Highly recommended.
This is a brilliant company
This is a brilliant company, which I would highly recommend for both the quality of the item I purchased, plus the excellent customer service I received. I emailed to enquire about purchasing an engraved photo frame, for a colleague who was retiring. I wanted a frame I'd seen on their website, but for it to be landscape and then for the engraving to match the orientation (both not standard options for the frame I wanted, due to the design). After a few back and forth emails and fast responses from their customer service team (Guilda, specifically), I was instructed to order via their site and to then email the additional orientation/customising details across. Just a few hours later, I received another email from Guilda confirming that my order had been completed, packaged and shipped. It literally arrived the very next day and was perfect, all details executed perfectly. I will most definitely order again! Thank you ☺️
Lovely necklaces bought for my…
Lovely necklaces bought for my daughters to remember their nan that had passed away.
Next day delivery as promised.
I will recommend and be using again.
Fantastic fast service
Fantastic fast service, lovely product customised exactly as specified!
Thank you.
What a lovely company to buy from
What a lovely company to buy from. I ordered a necklace which has just arrived. Beautifully packaged, beautiful piece of jewellery and it arrived super quick! Really pleased with it and I would highly recommend and I will definitely be using them again 😊
Beautiful gift.. excellent service
I purchased a engraved Valentines Rose for my partner.
Due to wrong address on package the item was returned to seller.
Seller sent it back out & gave me a refund, which was extremely kind of them.
Rose itself was beautiful & my partner loved it.
Will certainly buy from Engravers Guild again & highly recommend them.
I bought a locket in November 23 and…
I bought a locket in November 23 and had a problem with it and although the guarantee was well out with no hesitation they sent me a new one without even asking for the original one and received it within. 3 days from.my complaint James also tool the time to sent me a lovely email
I have no hesitation to recommend love lox if you are thinking of buying jewellery service is excellent and will certainly be using them again.
Thank you James and team
Purchased a personalised engraved glass…
Purchased a personalised engraved glass tankard for a special gift & extremely happy with it. Product was just as described, very good quality, lovely weighty tankard with perfect engraving. Contact from seller was great, with timely postage and good packaging. Unfortunately, the corner of the box had been damaged, but as soon as I brought this to the attention of Engravers Guild, I received a very courteous reply & apology with an offer of a new box, which was received very quickly. I would definitely recommend this company and product, excellent customer service and after sales. Thank you 😊
Wow is all I can say !
I was blown away with the pocket watch I ordered . It’s for a gentleman who is retiring and you will make an old man very happy ☺️
The engraving is beautiful.
I ordered on the Tues night and received it on the Fri . Beautifully packaged in a lovely case inside a presentation box . I’m speechless at how stunning it all looks . Thank you so much , he will absolutely love it ☺️
I had a great experience with the…
I had a great experience with the Engravers Guild.
From looking at the website, picking the glasses I wanted and previewing my engraved messages it was easy.
They were delivered very quickly and look beautiful.
The packaging was excellent and made these gifts even more special.
Thanks Engravers Guild.
Amazing
Amazing! I was late for getting my secret santa and wanted something lovely and personal and these guys made and delivered my gift just in time. They updated me every step of the way even in the busy festive period. So thank you so much you really are amazing.❤️
What a fab company
This company are so helpful. I had a few questions before I ordered and they were able to help.
I ordered an engraved necklace with a disc. It's so lovely and I'm really pleased with it.
I will definitely be recommending them.
Happy customer 😊
I ordered a whiskey glass for my…
I ordered a whiskey glass for my husband for Christmas. Unfortunately when arrived it had a fault, so I emailed the customer service team. They responded within a few hours, were very apologetic and sent a replacement which I received the next day. The replacement was perfect! Thank you for being so prompt and professional. Would definitely recommend!
Brilliant customer service
I ordered an engraved wine glass as a birthday present. The website is easy to use and allows you to ‘view’ the finished product prior to buying. I had to redirect the delivery after placing the order which was handled without fuss by customer services. Sadly, when the glass arrived, there was a fairly sizeable crack on the base. I contacted customer services and a replacement was sent out within the next few days. Brilliant communication and customer services. Well done to Gilda and the team.
10/10
Amazing customer service, a very very high quality engraving on a zippo lighter and amazing customer service. A very sincere company.
Gold locket tarnished quickly
Delivery etc was all fine.
After just a few months, gold plated locket has appeared dull and tarnished, and basically unwearable
Item was Gold plated Italian crossed chains heart, priced at £132.99 including inserted photos
A wonderful experience
Had a wonderful experience with this company. The item I ordered (a nurse's fob watch) was delivered in an attractive gift box (in a box, in a box...). I noticed that the front engraving had been missed, so I emailed the company and received a reply within an hour or so - which is unheard of in my experience. The representative was very apologetic and promised to get a replacement send immediately. The replacement watch arrived THE NEXT DAY. My daughter was incredibly impressed with her gift. We were told just to keep the "faulty" watch.
Everyone I showed the watch too was very complimentary about the watch and the presentation.
I do have a *minor* gripe though - sorry. When ordering, there was an option to have front or back engraved - or both. If only the front is being engraved you are allowed 14 characters, but if you wish the back engraved also, you are reduced to 12 characters. This was a slight annoyance as it meant my daughter's name would not fit and we had to be a little inventive.
Overall, this did not ruin my experience.
Omg what an amazing company
Omg what an amazing company! From packaging to personal touch beautiful. I ordered a,personalised wine glass , it is beautiful not tacky like I've had in past! Absolutely worth every penny and the price another shocker from the item I received very special. Will definitely use again !! And recommend!!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








