Englishroses Omdömen 

264
•
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have just ordered and received a ‘ Fab @ 70’ rose . This rose is for my best friends 70th birthday . It has arrived very well packaged , on the day expected and beautifully presented in the pink... Se mer

Betygsatt 5 av 5 stjärnor

We bought a friend the Friends rose to celebrate her 60th birthday and also to mark 40+ years of us all being friends. The website was a little glitchy the day I ordered but the order successfully wen... Se mer

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Betygsatt 5 av 5 stjärnor

We ordered our friend an 80th Birthday rose from your company, because we were given, the Golden Beauty rose by a friend on our 50th Wedding Anniversary. We have had the rose for nearly three years... Se mer

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Betygsatt 5 av 5 stjärnor

A group of us ordered a beautiful rose - “It’s a wonderful life” for our friend’s 80 th birthday. The ordering process was very straightforward and the lady was extremely helpful when I phoned to as... Se mer

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Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

264 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 87 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(264)

184 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 3 av 5 stjärnor

The rose is beautiful but too many emails

The rose is beautiful. Arrived well packaged and on time. However I was not impressed with the continuous emails, at least one a day, which, despite my unsubscribing still come. Including the one asking for a review! I won't be using you again. These were not just emails about the order ,but advertising, such as for Fathers Day.

18 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Fran

Thank you for taking the time to leave a review.

We understand emails can be frustrating however they are important in keeping you up to date with the recent order you placed with us. The emails received by you will have been confirmation that we received, processed and dispatched your order. I can see that you are not subscribed to our newsletter so would not have received any marketing emails from us, the emails were simply about the order you placed.

Our customer service team are available Monday- Friday 9am-3pm if you have any queries.

English Roses

Betygsatt 5 av 5 stjärnor

A rose for friends

From ordering to delivery the whole process was very smooth and our friends loved the rose bush. It arrived in good condition and its first bloom has already come out and looks lovely.

14 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Thank you Grahame for taking the time to leave a 5 star review, we really appreciate it. We hope you have lots of lovely blooms for years.

English Roses

Betygsatt 5 av 5 stjärnor

Beautiful rose

Beautiful rose, well packed imperfect condition

13 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi David, Thank you for taking the time to leave a 5 star review. We hope you have blooms for years to come.

English Roses

Betygsatt 2 av 5 stjärnor

Please be very careful when buying a…

Please be very careful when buying a rose from English Roses. I do not have an issue with the quality of the rose itself. It looks fine. I have issue with the company's marketing and customer services. My 85 mother received a rose for her recently deceased sister "For My Special Sister" was how it is "marketed". This is purely to sell the product as the rose is actually called "For you with love" which is what it says on the pot but the company is 'covered' by the proper name being mentioned in the info below the aforementioned title. This caused distress to my mother who could not understand why it was not named for her sister. The Company's response was I could send it back at my expense....which is not worth doing for the price.
Overall not a good experience as I feel these names are purely created for sales and in this case have caused unnecessary distress.

16 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Samantha

Thank you for taking the time to leave a review.

'A Rose For My Special Sister' is the name of the gift and we make that very clear. The rose variety name is 'For You With Love Rose' which is stated in the description of the rose before you place an order and is also made very clear.

The majority of our customers are delighted that we have such a wide range of gift options for all occasions. We are sorry to hear that you disagree with this.
We are available Monday-Friday 9am-3pm if you have any queries or need to make any adjustments to you orders before they are dispatched.

English Roses

Betygsatt 5 av 5 stjärnor

Ordered a rose for a family members…

Ordered a rose for a family members birthday and the whole process was top notch from start to finish. I wrote the delivery address wrong and when I phoned they amended it straight away

11 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Thank you Julie for the 5 star review and lovely comments, we really appreciate it and hope you have years of lovely blooms.

English Roses

Betygsatt 5 av 5 stjärnor

Memorial rose…

My brother Andrew passed away and I wanted to order a rose with his name for them to keep in their garden. I ordered from Australia, abs got to choose the date of delivery. The parcel was wrapped beautifully and the rose is stunning. Very pleased with their service.

9 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Sarah

Thank you for taking the time to leave a lovely review.
We are delighted to hear that, even from the other side of the world, your order process and delivery went smoothly and the rose was stunning.
We hope it blooms in memory of your brother for years to come.

English Roses

Betygsatt 2 av 5 stjärnor

Nice rose. Awful service.

The rose was bought for my sister. The website made it clear that you could choose the delivery.

This was important as I needed it to arrive the day before my sister went into hospital for a significant operation.

I had message saying the rose had been dispatched. Then another saying it had been delayed.

So the rose was then to be delivered on the day of the operation when clearly my sister would not be home.

Even though I had requested the rose be left in a specified safe place, both when ordering and when courier messaged, I had another message saying that as my sister was not home it would be delivered the following day.

In short, despite the claims on the website, it seems that you can’t specify the date of delivery.

Worse, I complained and didn’t even get a response!

To be fair the rose was lovely, if in need of watering given the delay in delivery.

9 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Good afternoon Mike
Thank you for taking the time to leave a review for English Roses. We like to follow up low rated reviews so we can try and resolve any problems that may have occurred. We understand how frustrating it is when things go wrong with delivery and we are sorry you have had a problem with your delivery, however we cannot find any communication from yourself with regards to any delivery issues. We try our best to resolve any issues quickly and sufficiently but without any communication this is very hard for us to do.
It does state on our website that delivery is not 100% guaranteed because there can be unforeseen circumstance that can on occasion cause delays.
Our Customer Service team are available 9am-3pm Mon-Fri by either email info@englishroses.co.uk or via telephone on 01243379538 and will be happy to help.
Thanks

Betygsatt 5 av 5 stjärnor

Stunning rose quality perfect

Stunning rose quality perfect
Delivered on time packaging perfect delivery thoughtfully and respectful
Able to re package easily as gifting .
This rose made a sad event become a memory of the person.
Would definitely recommend and will be buying more roses..Thank you

6 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Frances, Thank you for the 5 star review and lovely comments, they mean a lot to us. we hope you get years of blooms to remember the person you lost.

English Roses

Betygsatt 3 av 5 stjärnor

Disastrous Delivery

The ordering went smoothly . I bought the rose with all the extras for a 70 th birthday. I was encouraged to choose a date so I chose the birthday date. The delivery was a disaster. It arrived 3 days late, once my friend had gone on holiday! It was left on the doorstep. Fortunately I had asked my friend's sister to look out for it. She found it and picked off all the dead buds and kept it watered and presentable for my friend's return. The whole birthday surprise was ruined. Very disappointing.

29 maj 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Tristram,
Thank you for taking the time to leave a review.
We always like to follow up low rated reviews so we can understand further what went wrong.
We make it extremely clear that we do not guarantee delivery dates as sadly things can go wrong, luckily it is very rare. That said, we do get how annoying this can be.
The reality is that there are multiple reasons why delivery can go wrong and the only way to fully understand them is if you give us a call or pop us an email so we can in conjunction with DPD get some clarity.
We couldn't find any record of any communication with us regarding your delivery being delayed making it difficult for us to assist you in the matter.
We do publish guidance on placing an order and always recommend selecting a delivery date that has some margin for error if the gift is intended for a very specific date. This can be found in our "Help and Advice" pages and our "Delivery" pages.
Please give us a call on 01243 379538 or pop us an email at info@englishroses.co.uk if you require any further assistance.

Betygsatt 5 av 5 stjärnor

Great service

From placing order with a lovely lady to receiving the rose bush everything was perfect.Good communication and arrived when specified.Sturdy packaging and a rose with many buds and two showing colour - healthy glossy foliage too.I had to unpack as not gifting straight away and found it quite difficult to put back together but I wouldn’t deduct a start for that.

29 maj 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Thank you Pam for the 5 star review and lovely comments, we're so glad your happy with the rose, hoping you get years of joy from the rose bush

English Roses

Betygsatt 5 av 5 stjärnor

English Roses provided a first class…

English Roses provided a first class service - FIRSTLY via phone to speak with someone personally who guided me through my recent purchase of a memorial ‘lovely mum’ rose bush, gift card and packaging and……SECONDLY the rose arrived on time, was extremely well packaged and looks so healthy with several buds ready to bloom. I would not hesitate to recommend and use this company again. Thank you.

3 juni 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Thank you for the 5 stars Elaine, we're so happy you had a great experience with us from start to finish, We hope you get blooms for years to come.

English Roses

Betygsatt 5 av 5 stjärnor

FABULOUS!

A fabulous selection, of
English Rose plants, that are exceptionally packaged, along with prompt professional communication, and delivery.
Forget, the corporate garden centres, support independant, British businesses, especially this one.

27 maj 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Thank you Rabina for the lovely comments and 5 star review. They really mean the world to us. We hope you get beautiful blooms for years to come.

English Roses

Betygsatt 5 av 5 stjärnor

In memory.

I decided to send a peace rose in memory of a friend to her husband and family. He phoned to say it had arrived in perfect condition and they were absolutely thrilled. I got one when my husband passed and every year it blooms. The ideal gift.

14 maj 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Jennifer, Thank you for the 5 star review and lovely comments, were glad to hear it arrived safely.

English Roses

Betygsatt 5 av 5 stjärnor

Beautifully presented rose which I…

Beautifully presented rose which I bought for a friend who'd lost her Aunt Margaret whom she was very close to and cared for many years. I bought the Margaret rose and my friend is delighted with it x

5 maj 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Thank you for the 5 star review and lovely comments Karen, We're so glad you're friend is delighted with her gift, heres to years of blooms.

English Roses

Betygsatt 5 av 5 stjärnor

Quality and care

Arrived beautifully packaged and opened to find a healthy gorgeous rose in a tasteful basket , in memory of my much loved father.

26 mars 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Jaki, Thank you for the 5 stars, Were so happy you like the rose. hoping you have years of blooms.

English Roses

Betygsatt 5 av 5 stjärnor

The rose was for a very special event…

The rose was for a very special event and came on time and in beautiful condition. I was very pleased with the purchase, as were our friends whom it was a gift for!

30 april 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello, Thank you for the lovely review and 5 stars, we so delighted you and your friends are happy with the rose. heres to years of future blooms.

English Roses

Betygsatt 5 av 5 stjärnor

Tribute for friend

Easy to order and arrange delivery. Recipient was pleased and commented that rose bush looked very healthy and reassured me that loads of buds ready to burst open soon. As I’m unlikely to see this for a while due to distance it was good to be reassured that gift was the right thing to send.

3 maj 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi, thank you for the lovely comments and 5 star review, were so happy the recipient was pleased with the rose, hoping they have many years of blooms
English Roses

Betygsatt 5 av 5 stjärnor

I would like to say a big thankyou for you all.

I would like to say a big thankyou for delivering the gift rose pot for my best friend on time. Her mum sadly passed away. She phoned me to say that she was so happy 😊 and surprised how beautiful the roses were.

29 april 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Thank you Susan, we are so glad that your friend is happy with the rose, at such a sad time we think it is lovely to have something to look upon for years with your memories.

English Roses

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