Englishroses Omdömen 

264
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have just ordered and received a ‘ Fab @ 70’ rose . This rose is for my best friends 70th birthday . It has arrived very well packaged , on the day expected and beautifully presented in the pink... Se mer

Betygsatt 5 av 5 stjärnor

We bought a friend the Friends rose to celebrate her 60th birthday and also to mark 40+ years of us all being friends. The website was a little glitchy the day I ordered but the order successfully wen... Se mer

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Betygsatt 5 av 5 stjärnor

We ordered our friend an 80th Birthday rose from your company, because we were given, the Golden Beauty rose by a friend on our 50th Wedding Anniversary. We have had the rose for nearly three years... Se mer

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Betygsatt 5 av 5 stjärnor

A group of us ordered a beautiful rose - “It’s a wonderful life” for our friend’s 80 th birthday. The ordering process was very straightforward and the lady was extremely helpful when I phoned to as... Se mer

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Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

264 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 87 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(264)

184 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent service and rose

I have just ordered and received a ‘ Fab @ 70’ rose . This rose is for my best friends 70th birthday . It has arrived very well packaged , on the day expected and beautifully presented in the pink bag which I chose .
Thank you English Roses, I am very much looking forward to giving my friend this gift later this week . I will share my experience with others and I totally recommend using this company .
Thank you . JoXX

19 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We ordered our friend an 80th Birthday…

We ordered our friend an 80th Birthday rose from your company, because we were given, the Golden Beauty rose by a friend on our 50th Wedding Anniversary. We have had the rose for nearly three years and it is still beautiful.
The 80th Birthday rose arrived on our chosen date in lovely condition and our friend is very pleased with it. She remarked on the sweet fragrance of it and also liked the cotton gift bag, which she will use for other items.
Thank You.

9 oktober 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Irene

Thank you for such a lovely review.
Its wonderful to hear that your Golden Beauty rose is still as beautiful three years on.
The 80th Birthday Joie de Vivre Rose that you gifted your friend is often complimented on its sweet fragrance so we are delighted to hear about this. We hope it has Springs and Summers full of blooms for years to come.

English Roses

Betygsatt 5 av 5 stjärnor

The beautiful Friends rose

We bought a friend the Friends rose to celebrate her 60th birthday and also to mark 40+ years of us all being friends. The website was a little glitchy the day I ordered but the order successfully went through and the rose plant arrived on our chosen October date in a large sturdy box. Our friend loved the rose and is now looking forward to planting it in her beautiful garden.

7 oktober 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Tania

Thank you for taking the time to leave us a lovely review.
We are sorry that there were some website issues when ordering but we are glad that your order was placed okay despite this.
We're delighted to hear that your friend loved her rose and we hope it blooms for her for many Springs & Summers to come.

English Roses

Betygsatt 5 av 5 stjärnor

A group of us ordered a beautiful rose…

A group of us ordered a beautiful rose - “It’s a wonderful life” for our friend’s 80 th birthday. The ordering process was very straightforward and the lady was extremely helpful when I phoned to ask a few questions. When the rose arrived it was wonderfully well packaged.
Our friend was delighted with her present and was so pleased that in September there were still some buds to flower and that it was a beautiful green and bushy plant. She also loved the willow basket which we opted to add as an extra so the rose was all ready to go straight onto her patio when she received it.
Very pleased with our purchase, thank you English Roses.

21 september 2026
Omdöme utan inbjudan
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Svar från Englishroses

Hi Carol

Thank you for the 5 star review, we really appreciate you taking the time to leave such lovely comments.
We are so happy that your friend is delighted with her rose and hope she will enjoy the blooms for many summers to come.

English Roses

Betygsatt 5 av 5 stjärnor

Simple easy ordering process and…

Simple easy ordering process and fantastic delivery slots. The recipient was overwhelmed with the rose which is in bud even though the season is coming to an end. Well worth every penny and wonderful service.

15 september 2026
Omdöme utan inbjudan
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Svar från Englishroses

Hello Beaumont

Thank you for your review.
We are delighted to hear the rose was received well. And having a bud at this time of year is great news! We hope next Spring the rose comes back with many more for them.

English Roses

Betygsatt 5 av 5 stjärnor

Easy to order

Easy to order, great delivery service very good quality of both rose's. Well boxed so the roses were not damaged. Will order again in the future. Would recommend to anyone. Paul Kitchener

15 september 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Paul

Thank you for taking the time to leave us a review. We are thrilled that your rose arrived well boxed in great condition. We look forward to hearing from you again soon.

English Roses

Betygsatt 5 av 5 stjärnor

My First Order from Englishroses…

This was my first order with Englishroses. I purchased the "Twice In A Blue Moon" Rose and received my order promptly on the 16th August 2026 and was firstly very impressed at the sturdy packaging, I had never had a plant so well packaged and protected. My rose was safely delivered and no damage at all. Having recently lost my Mum, I decided that as the Blue Moon Rose was both a favourite of ours with its beautiful colour and scent, this would be a lovely reminder of her and it has now taken pride of place in my garden and has already provided a bounty of colour and fragrance. I have been very impressed with this company and the quality rose that I have received. I will certainly be ordering from Englishroses again and highly recommend them.

16 augusti 2026
Omdöme utan inbjudan
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Svar från Englishroses

Hello Philip

Thank you for the lovely 5 star review.
We absolutely adore the 'Twice In A Blue Moon Rose' here. The scent and colour are wonderful, great choice!
We are glad to hear this arrived smoothly for you and we hope this blooms for many Springs and Summers to come.

English Roses

Betygsatt 5 av 5 stjärnor

Fantastic coral gardens rose no wonder…

Fantastic coral gardens rose no wonder it awarded best rose 2026 very pleased on how my rose was delivered exceptional packaging very very well done English roses excellent

12 september 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Kathryn

Thank you for such a lovely 5 star review.
We always love to hear that our roses are received well, and Coral Gardens is a great choice!
We hope this blooms for you for many Springs and Summers to come.

English Roses

Betygsatt 5 av 5 stjärnor

Beautiful Get Well Jubilee Melliodora Rose

Beautiful get‑well Jubilee Melliodora Rose for friends who were delighted. The first purchase was a memorial gift voucher. The range of options made selecting something appropriate very easy. My second order - the rose was well packed, arrived in excellent condition and the quality was outstanding. I would highly recommend this company.

5 september 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Francesca, Thank you for taking the time to leave a 5 star review. We are glad you have had a great experience with us. we hope you and your friends get to enjoy years of blooms from your roses.

English Roses

Betygsatt 1 av 5 stjärnor

Shockingly bad customer service

Update: With regards the reply from ER below, I have not received a response to my email this week, you did not try and resolve the matter, infact, your representative hung up the phone on me. You have my order number, so please do reach out and respond via email if you truly do want to rectify the matter. Once resolved, I will update the post accordingly. Thank you.

DO NOT ORDER FROM THIS COMPANY!!!!!
Having ordered from this company on numerous occasions over the years and received good quality products, today I had the unpleasant experience of having to deal with their customer service for the first time. Having purchased a rose online and populating the delivery address using their pre-populate form from inputting the postcode and selecting the appropriate address, only for it to be delivered to my home address, not the recipients I selected. The address had the right delivery address, but had merged with my home postcode. I can only assume this had happened due to my billing address being previously set up on the account with my payment details.

After emailing and ringing English Roses to explain the error and possible IT issue, I was told repeatedly that there was nothing that could be done, as I should have checked my invoice properly. Not at any point did the customer services representative thank me for my repeat custom, or ask what she could do to help resolve the situation, nor thank me for flagging a possible and significant floor in their IT infrastructure.

I felt completely ignored, was blamed for the mistake, was made to feel like I was digitally illiterate, despite working with IT systems daily, and then had the phone hung up on me. In addition, my follow up email has been ignored.

Despite ordering from them regularly for gifts and recommending them to family, friends and colleagues, I can safely say that will not be the case in future. This company are absolutely appalling with their clients when something goes wrong. (Order number: 85157). Sort out your customer service, as today you have lost a repeat customer!

2 september 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello

Thank you for leaving us a review.
We are sorry to hear about your experience with us, we understand how frustrating it can be when things don't go right.

In regards to your order, as you mentioned, there was a mistake with the postcode? Unfortunately, we do need to be notified prior to dispatch if there are any amendments that need to be made to any orders. We try to make this very clear on our website and in the order confirmations you receive from us.
We can see that you did receive your confirmation but unfortunately we had no communication from you to amend any incorrect details prior to dispatch.

We can assure you that we do not hold or save any of your payment information on your English Roses account, this is not something that we offer at all. It may be that your browser has your details saved for auto-fill purposes but as we say, we do not save your payment details.

We always try and find a resolution when things go wrong and we offered a resolution on this matter. We are sorry to hear that you feel ignored however we have not received a follow up email from yourself to help further.
Our offices are open Mon-Fri 9am-3pm if you would like to email us at info@englishroses.co.uk we can try and help further with the matter.

English Roses

Betygsatt 5 av 5 stjärnor

Good service and communication

The rose was a gift and it arrived on the right day. Recipient seems pleased with it.

25 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Eileen, thank you for the 5 star review, we really appreciate you taking the time to leave a review. We hope the recipient enjoys their rose.

English Roses

Betygsatt 5 av 5 stjärnor

FIRST CLASS SERVICE

Excellent communications. The rose, which is beautiful and very healthy, was extremely well packed and delivered on the allotted day. I would certainly use this Company again .

22 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Helena

Thank you for taking the time to leave a 5 star review. We are glad you are happy with our specially designed packaging. We hope you enjoy your rose for many years to come.

English Roses

Betygsatt 5 av 5 stjärnor

Wonderful lasting memory

Easy to order, great communication re delivery. All arrived as requested and recipient was delighted. It will be a wonderful memory of a very dear friend. A super gift.

21 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello, Thank you for the 5 stars, we really appreciate you taking the time to leave a review, we are glad the recipient is delighted, and hope they have lots of years of wonderful blooms in memory of your dear friend.

English Roses

Betygsatt 5 av 5 stjärnor

I ordered a Golden Beauty Rose to gift…

I ordered a Golden Beauty Rose to gift at a retirement event. I ordered in plenty of time, but had issues with DPD not delivering. I spoke to Jenny at English Roses, who was amazing, and got the issue resolved and the rose delivered in time. The quality of the rose plant and the exceptional service are amazing! Thank you.

24 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Katharine, Thank you for the 5 star review, we really appreciate it, We are delighted to hear that Jenny helped you as quickly as possible. We hope the recipient gets to enjoy the rose for years to come.

English Roses

Betygsatt 5 av 5 stjärnor

A truly beautiful rose bush

A truly beautiful rose bush. Far superior to others I recently bought from other suppliers.

19 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Jean

Thank you for the 5 star review, We are so pleased you are happy with your order. Hoping you have many summers of blooms to enjoy.

English Roses.

Betygsatt 5 av 5 stjärnor

I had a problem in the phone and when I…

I had a problem in the phone and when I got reconnected, the sales person was so very helpful and friendly and patient
Everything was well explained and the rose arrived when it was requested to arrive.

19 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi, Thank you for the 5 stars and taking the time to write a review. we are so glad you had a great experience with us and hope you get to enjoy your rose for many years to come.

English Roses

Betygsatt 5 av 5 stjärnor

Great communication

Great communication, arrived exactly as planned. Our friend was over the moon with it. She said "it is like the colour of the sun just left me my lovely daughter. Very happy with whole experience.

15 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Thank you for the 5 star review. We really appreciate you taking the time to leave these lovely comments. We are so happy your friend is enjoying the roses and hope they have blooms for years to come.

English Roses

Betygsatt 5 av 5 stjärnor

I was really pleased with the choice of…

I was really pleased with the choice of roses and the delivery service offered, my celebration rose was delivered in perfect condition the next day. Thank you.

14 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hi Alison

Thank you for the 5 star review, we are so glad you're pleased with our service, we hope you get to enjoy your rose for many years to come.

English Roses

Betygsatt 5 av 5 stjärnor

I Placed two orders for 70 year special…

I Placed two orders for 70 year special Birthday with the cotton bag and the wooden Birthday wishes tag .
Both people were delighted with their rose bush and commented how lovely they were.A gift that they can keep and admire. The service was top class and delivered on time.

15 augusti 2026
Omdöme utan inbjudan
Logotyp för Englishroses

Svar från Englishroses

Hello Aileen

Thank you for taking the time to leave us a 5 star review on your orders.
We are really happy to hear that the recipients were delighted with their rose bushes.
We truly hope their gifts bloom for many years to come.

English Roses

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