We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been with English heritage for many years and visited some amazing places that I grew to love. Due to age and infirmity I needed to cancel my monthly subscription. I emailed customer services... Se mer
Företaget har svarat
Well, we received three membership cards for a dual membership, and none of the cards bore either of our names. They were for three different people! You had 14 days to get our membership right, and... Se mer
Företaget har svarat
All’s well that ends well. But: As I mentioned earlier, on the annual renewal letter, the specified contact email address's did not work AND the second option given also did not function.
Företaget har svarat
Företagsinformation
Skrivet av företaget
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktuppgifter
Storbritannien
- english-heritage.org.uk
4,6
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Saving our History
Looking after our Historic sites and making it easy for families to visit, explore and bring the past to life. Easy membership options and easy-going customer service
30 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Simon, Thank you for your wonderful review! We're so pleased to hear that you find it easy to visit our historic sites and are happy with our membership options. We appreciate your feedback!
Easy to access and quick communication…
Easy to access and quick communication of the sad death of my husband. All records amended and new card on the way. Could not ask more. Thank you.
30 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi there, thanks for your review. We are truly sorry for your loss and appreciate you taking the time to share your positive experience during such a difficult time. We are glad we could assist you efficiently.
Brilliant as always
Customer service was brilliant as always. Helped with my query quickly and efficiently. Would recommend
30 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Mrs Gemma Reeves-Brookes, Thanks for your review! We're so pleased to hear that our customer service could help you quickly. We appreciate you sharing this positive experience!
Helpful Chat
Quick service via the chat and I received the reply I wanted
30 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Mr Raymond Vice, thanks for your review! We're so glad to hear that our chat service was quick and that you received the reply you were looking for! We appreciate your feedback.
Quick response to replace my damaged…
Quick response to replace my damaged membership card and information given to allow access until card available.
27 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Mick, thanks for your review! We're so happy to hear we could quickly assist with your damaged membership card. Thank you for your kind words!
I was dealt with quickly and efficiently
I was dealt with quickly and efficiently
27 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi there, Thank you for your wonderful review! We are so pleased to hear that you had such a quick and efficient experience with us. We truly appreciate your feedback!
The assistant who helped with my query…
The assistant who helped with my query was excellent. It was an unusual query so she ensured that I knew what she was doing each step of the way whilst she looked into it. Great service.
29 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Phillip, Thank you for your wonderful review! We're so pleased to hear that our assistant provided such excellent service. We appreciate you sharing your experience.
The EH website gave easy access to live…
The EH website gave easy access to live chat. My query was dealt with efficiently, and sorted satisfactorily.
29 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Margaret, thanks for your review! We're glad to hear that our live chat provided easy access and that your query was handled efficiently. Thank you for your feedback!
Great and quick response
Great and quick response. Kind in communication. Good experience!!
29 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Ruben, Thanks for your review! We're so happy to hear that you had a good experience and received a quick and kind response. We appreciate your positive feedback!
I wanted to change our membership type…
I wanted to change our membership type and got to chat with Clare who was extremely helpful and polite. The issue was resolved in just a couple of minutes.
29 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Jorge, thanks for your review! We're so glad to hear that you had such a positive experience when changing your membership type. It's great to know that our team was able to assist you. We appreciate you sharing your feedback!
Great customer service
Really helpful and friendly customer service operator, able to quickly and politely deal with my query in a very satisfactory manner
29 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Susan, Thanks for your review! We're so happy to hear that our customer service was helpful and friendly. We appreciate you sharing this positive experience!
Slight problem quickly solved.
28 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Brian, thanks for your review. We're glad we could help!
Svar från English Heritage
Hi there, thanks for your review! We're truly happy to hear that you found our information helpful and informative. We appreciate your feedback!
Prompt and courteous on-line help
28 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Peter, thanks for your review! We're so glad our online support was helpful and efficient for you. We appreciate your kind words!
Good customer service
Joya was very fast and solving the issue and provided information about parking on sites that i wasnt aware of. issue was resolved straight away. very pleased with the chat
28 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi David, Thanks for your review! We're so happy to hear that Joya was able to quickly resolve your issue and provide helpful information. We appreciate you sharing your experience with us!
Ella was very polite and helpful.
28 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Eileen, Thank you for your wonderful review! We are so pleased to hear that Ella was polite and helpful during your experience. We appreciate your kind words!
I still cant get a 7 day pass
I still cant get a 7 day pass. I can't see which red button to press.
I phoned and spend 10 minuets on the phone only to get the same link. Which says to press the red button. Where is the red button???
28 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Miss Tucker, thank you for leaving a review. We're sorry that you are having issues online. So that we can help get this resolved, I have sent you a request for further information. I look forward to hearing from you.
great customer service to update our subscription
Our new membership cards came through, but we are now both pensioners, so the membership and price was wrong. I had a 'live chat' with Kemi, who quickly confirmed a few details, updated the system, arranged for new membership cards to be sent, and adjusted the membership fee.
27 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Graham, thanks for your review! We're glad we could assist with updating your membership to reflect your current status. We appreciate you reaching out to us.
English Heritage is Greate
English Heritage is Greate, they answered my questions and supported my requests for help and support.
27 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Alan, Thanks for your review! We are so pleased to hear that we were able to assist with your questions and provide the help you needed. We appreciate your kind words.
First class customer service
The query I raised was dealt with in a timely and professionally efficient manner. I could not have wished for better service. Thank you so much.
27 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Mike, Thanks for your review! We're so pleased to hear that your query was handled in such a timely manner. We truly appreciate your kind words and are delighted you had such a positive experience.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.