We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well, we received three membership cards for a dual membership, and none of the cards bore either of our names. They were for three different people! You had 14 days to get our membership right, and... Se mer
It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Se mer
Företaget har svarat
All’s well that ends well. But: As I mentioned earlier, on the annual renewal letter, the specified contact email address's did not work AND the second option given also did not function.
Företagsinformation
Skrivet av företaget
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktuppgifter
Storbritannien
- english-heritage.org.uk
4,6
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful person who sorted out my…
Very helpful person who sorted out my difficulty. Thank you
4 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Mary, thanks for your review! We are so glad we could assist you. Thank you for your kind words!
Great customer service!
Great customer service!
I spoke with Kemi via live chat who was able to activate my membership immediately.
4 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Dave, Thanks for your review! We're so pleased to hear that Kemi was able to activate your membership immediately. We appreciate you sharing your experience.
Quick and helpful
I didn't have to wait for an agent, they answered quickly, they were very helpful and polite and resolved the issue quickly. This is much better than email, as I had emailed 5 days ago and only received an auto reply and nothing more.
4 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Cheryl, thanks for your review! We're very glad that we were able to help you over live chat and appreciate you letting us know your experience.
i had some questions
i had some questions, and live chat was really helpfull
4 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Tim, We appreciate you taking the time to leave us a review. We are so happy to hear that our live chat was helpful with your questions. Thank you for your feedback!
My query was addressed quickly &…
My query was addressed quickly & clearly.
4 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Jane, Thank you for your review! We are so happy to hear that your query was addressed quickly and clearly. We appreciate your feedback!
Easy bereavement notification with…
Easy bereavement notification with empathy
4 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Kirsten, thanks for your review. We are glad our team was able to provide support during a difficult time. Thank you for your kind words.
I was delighted by the quick response…
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only corrected when I rang them. I much prefer to email, than to hang around on the phone. So thank you English Heritage, you can be sure of my membership for many years.
1 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi there, thanks for your review! We are truly pleased to hear about your positive experience with our customer service team. We really value your loyalty and look forward to welcoming you to our properties again soon!
I made a mistake when ordering Dover…
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette along with the correct tickets. Couldn't have gone better and I'm looking forward to my visit to the castle. Walt W.
28 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Walt, thanks for our review! We're so glad to hear that we could assist you quickly with your ticket change! We appreciate you sharing your positive experience with us and are delighted that everything was resolved smoothly. We hope you have a wonderful visit to the castle!
Svar från English Heritage
Hi Mr Howard Gatley, thanks for your review! We are so pleased to hear you found our chat service efficient. Thank you for your kind words!
My experience was excellent
My experience was excellent. Sam the English heritige lady was friendly,professional she sorted the issue out quickly. A relaxing hoilday now ahead,Thank you.
3 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Charles, Thank you for your wonderful feedback! We are so pleased to hear that Sam was able to sort out your issue quickly and professionally. We appreciate you sharing your experience!
Live chat with Gabriella
Live chat with Gabriella - extremely helpful and prompt service :)
3 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Jo, thanks for your review! We're so happy to hear our team provided you with such helpful and prompt service! We appreciate your kind words.
Prompt response and dealt quickly with…
Prompt response and dealt quickly with my query
3 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi there, Thank you for your review! We are so happy to hear that we were able to respond and deal with your query quickly. We appreciate your feedback!
quick and helpful
3 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Donna, thanks for your review! We're very glad we could help.
English Heritage
I spoke to Riannon from English Heritage. About a problem with direct debit. Riannon manged to help me with very quickly
3 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Burchett, thanks for your review! We're happy to hear our team was able to assist you quickly with your direct debit inquiry. We appreciate you sharing your experience with us.
Customer service were excellent
I asked customer services online and Joya responded with exactly the assistance I required. Thanks so much!
28 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Chris, Thank you for your wonderful review! We're so pleased to hear that our online customer service was able to provide you with the exact assistance you needed. We appreciate your kind words!
Change of Membership type
I requested a change to Senior Membership (via my online account), and a few days later received an email to confirm my payment details had been amended. Since then I have received my new membership card with the old rate quoted (£84 Adult) but presumably the letter was printed out before the change was made.
28 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Sandra, thanks for your review! we're so glad we could help with your membership change. You are correct in thinking that we prepare our mailings in advance so your first card will have already been on the way to you before we changed this. Thanks again!
Very helpful agent jack
Had a chat with Jack who was very helpful!!! Solved my query quickly
1 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Tracey, Thanks for your review! We're delighted to hear that our team was very helpful and quickly solved your query. We appreciate your positive feedback!
Immediate attention by Kayleigh who…
Immediate attention by Kayleigh who resolved my query with great speed
1 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Steven, Thanks for your review! We're so pleased to hear that your query was resolved with speed. We appreciate you sharing your experience!
Svar från English Heritage
Hi Lyndsey, Thank you for taking the time to share your experience. We are delighted to hear that your query was resolved quickly and that you found our service to be very professional.
Very good client support
1 augusti 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi LB, thanks for your review! We're so glad to hear you had a positive experience with us. We truly appreciate your kind words!
Detta är Trustpilot
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