Elite Group Omdömen 78

Staff are great; attentive and explain everything clearly. Great communication too!

Reliable, honest and trustworthy, and due to that fact we have built an amazing relationship with the Elite Team over the years and look forward to continuing in the future.

We've used Elite for the last 3 years. Ben is always on hand and helpful. We'll continue to work with Elite for the foreseeable future.

Fast & Efficient service. providing deals on sim cards when available.

The Account director, Steven, at Elite wasted no time in acquiring the additional service for us. We were kept up to date with daily emails, and the service was up and running well within our required time period. Thank you!

Best team in the industry - always on hand to support!

If I could give no stars I would. Completely unprofessional company with unskilled people, with the worst communication skills, from rude customer services people to surveyors who randomly go missing and neither you or Elite know where they are while you are left sat at home waiting to find out if they will bother to turn up! Avoid and find a more professional, reliable business

I lose 50 € Never send me my Nike shoes. Scammers

Super friendly and professional team to work with - the best in their field!

Took out a 5 yr contract with them in 2018/19, which came to an end 08-08-2023. I was billed for the whole of August, which I flagged to them and asked them to confirm the account had been closed and that I would be reimbursed. I was told that even though the contract had ended, it didn't automatically end the contract- not sure why you have a contract if it doesn't end when it says it will end. I now have to pay for an extra month as I have to give 30 days notice. I would have expected that Elite would phone/contact me and advise that the contract was due to end but nope, nothing. A conversation about early termination back in 2021 was what Elite said was the point that they advised me of the contract ending in 2023, a full 18 months early.

Cancelled the direct debit given they seem to think it's ok to help themselves without warning and will be considering my options with the outstanding bill still due for the 9 days extra they are making me pay.

Awful awful company that I would never use again and will make it my mission to advise everyone I know not to use them. PICK ANYONE ELSE.

Elite was the company that took over our original provider. We have been trying to cancel our contracts with them since June 2022 of last year (it is now May 2023). Having had it confirmed in writing that our contracts have been ended in March 2023 and that we are due a credit to be returned to us their billing department is still sending monthly invoices. It should not take 9 months to have 3 numbers ported elsewhere; however, this is the case with Elite.

Even 11 months after leaving, ( which took almost a year of many emails, and misinformation and many different answers to the same question ) they are still causing us problems.
I wish we had never heard of them

Moving to this company has made the top 5 worst decisions I have made as a business owner.

Astonishingly incompetent.

Elitegroup have failed on several occasions to provide a reasonable level of service when dealing with issues that caused my business financial loss due to loss of connectivity.

I've since taken my business elsewhere.

This is a review as an employee of Elite Group.

I have now worked here for 15 months. The decision to move to Elite was a very easy one. Having worked for a major UK and global IT / telecoms provider and all of the bureaucracy and red tape that comes with that it was refreshing to move to an organisation that's flexible, listens both to staff and customers and puts those people first.

The motto that sold Elite to me was that we look after our staff first, who will in turn look after our customers who will then look after our investors. Its that order of priority that makes the place great to work at. Through the pandemic when other businesses were quick to get rid of good staff to protect the bottom line, Elite were quick to look after and recruit more good staff looking at the long term.

In spite of the smaller size of Elite, we have equal capability from a product perspective but managed and delivered by a close knit team who take pride in what they do and care about their customers.

As a result of this we have some of the most well known businesses as customers and have a very exciting growth strategy for the future.

Would highly recommend Elite both to perspective employees and customers alike.

Rented a business line for £6 month on a year auto renew contract - when I cancelled this after 3 years - the termination fee was £120 which is 20 x the monthly rental - I have not paid this out of principal and await with interest the court hearing - buyers beware

Having been a customer for over 2 years, when we did need Elite, they were a disgrace.
8 days without internet connection with a series of initially patronising responses which resulted in a £150 independent IT check BEFORE they would call an engineer.
4 days later the bookedBT Open Reach engineer didn’t turn up. Then.... Elite said “ yes apparently there is a line fault “.
Day 8 and after contacting Ofcom it was coincidentally fixed. After 2 emails and several calls we were promised a call to follow up. Yep, no call
Incompetent charlatans. Do not use Elite !