Elite Group Omdömen 78

I was kept upto date with what was happening and appointments were made to suit us and them. The guy Steve that came out was very friendly, helpful and professional

Steve was very informative and helpful. I had a few questions about the new system so he came to my office to run through everything with me in detail, and now the new phone system works like a dream! A very pleasant experience.

Elite Group always offer a professional and efficient service.

Ensure that they send us timely reminders when our third party agreement needs renewing.

Respond quickly to any queries we may jave.

Ive dealt with Elite for a number of years and always found their service to be top notch. Should any issues arise, they are dealt with quickly and with the minimum of fuss and the friendly and knowledgeable account team often go above and beyond of what is expected to provide an excellent service.

A top company to deal with, we just signed a deal for 10 company mobile phone contracts. Our consultant Ben Hewitt made the process seamless and stress free, and most importantly saved us money.

We usually require mobile handsets urgently and once we have reached out to the team, they work very quickly to deliver the best results for us.
We generally receive the handsets within a couple of days from the initial contact, which is perfect for our requirements.
Thanks for delivering such a great service!

We have a great partnership with Elite and it is always a pleasure engaging with the team!

I have been using Elite Group for Internet lines for several years. The team, support and responsiveness is great. FTTP installations are smooth and hassle free.
The Account Managers I have worked with have been great.

Pauline Decouty d'Elite Group est une agente immobilière à votre écoute et vous accompagne tout au long du processus ; est toujours présent et toujours disponible et assertif. En bref, elle court plus vite que la plupart. Je peux la recommander vivement. Pauline 20/20 pour moi !

An absolutely great company to work for they really care about their staff! I was a temp and still treated like a permanent member, highly recommended and everyone is lovely! Such a pleasure working there! I wish I didn’t have to move out of the area!

Thanks Coral!

We needed to amend our phoneline recordings and options - Coral couldn't have made it any easier. She was very helpful, explained everything clearly, took our recordings & information and delivered on exactly what we needed.

Thank you Coral!

Craig made the whole process painless, offering a seamless and helpful service. The issue was resolved very quickly and Craig communicated both clearly and promptly when interacting with me via emails.
A great service

Changes very promptly carried out and handled in a very professional manner.

First Visit to Elite Southampton. Chose Elite to get new exhuast, new Tyres and Free Brake check. Could not ask for better friendly customer service from the time you walk in until completion of job. Will definetly use again and recommend to friends.

Really stuck with the problem through to the end and escalated it to the right people to get a solution.

As usual Craig went above an beyond to fix our issue
cant rate him highly enough

Elite contacted us in July 2023 to say they were ceasing to provide the old telephone service and they would transfer us onto a new service. We were provided with quotes and we agreed to transfer. About a week later Elite rang to tell us they could not provide a service after all because our company was too small - we have 3 members of staff. They suggested we find alternative supplier. We did this and rang them again- just to double check, that we needed to find an alternative supplier. This was confirmed and we took out a new contract with the new supplier. Then we tried to port our numbers to the new supplier. After 8 months of stalling, it was finally done in April. During this 8 month wait, we have been paying our new supplier, BUT Elite have continued to charge us £250 a month as well, even though we haven't used their services they no longer wanted our business.

Elite Group are the worst company we have ever had the misfortune to deal with. After receiving clear written instructions to do a simple change to our landline telephone service they actually CEASED it all instead. They admitted total liability for the error by email but gave us little help restoring it, this taking over five days. Our estimated loss of business due to this error was over £5000 but they just referred us to their 'Terms and Conditions' that effectively seem to absolve them of any liability for consequential loss, even if caused by their errors or omissions! We have been in dispute with them for years over this, and almost every time we called our assigned 'case handler' it was a different person. I suspect staff do not stay there long!

Spoke to Elite Group to help set up a new Business Mobile plan. They provided great a customer service and got everything up and running with no issues!