Avoid at all costs. Delivered dining set at 10pm. Opened it to have a look was cheap so sent them email and whatsapp dont want it. They now want £240 collection and a 20% restocking fee. Which is just... Se mer
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Det här tycker kunderna
I couldn’t be more happier with my experience! I ordered a sofa, dining table and coffee table and I’m very pleased with the service I received. Communication was particularly amazing, and they were... Se mer
These guys we're brilliant from choosing the right table and chairs to delivering the fantastic marble table with chairs and bench seat . I selected the wrong size for the bench they spotted it call... Se mer
Ordered a dining table and chairs, changed my selection several times. Company was very supportive. The table is solid marble very heavy and the chairs are well made and designed. They look elegant. A... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We specialize in premium-quality Dining Sets, Sofas, Mirrors, Beds, and Mattresses, offering exquisite designs that blend comfort with elegance.
Kontaktuppgifter
Citygate House, 246-250 Romford Road, E7 9HZ, London, Storbritannien
- 02034885776
- info@eliteambientinteriors.co.uk
- eliteambientinteriors.co.uk
4,5
Utmärkt
276 omdömen
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Avoid at all costs please
I have no idea why this company has rave reviews! My own experience was not even similar. I advise people when looking at this sight to read carefully the return criteria. That alone should tell you all you need to know. I ordered an 'Arianna' console table. This was based on the picture of same you will see on their main page and I asked for this in white marble. Delivery was quick and the boxes were opened to check for damages and all looked well. However on assembly it was noted there was a part missing from the bottom. On further inspection the boxes stated it was a "chelsea" console. Then on taking out the marble it was a gold marble. I tried phoning to no answer, I then watsapped. Attempting to have a discussion on watsap I was not apologised to but was given a series of excuses. The person said that the Chelsea was the same as the Arianna just a different name, and All the consoles were the same just given different names??? The names were interchangeable, they no longer came with that part, despite the photo on their page that I went by. I should have watched their video. On and on and on repeating these things. No mention of the wrong marble whatsoever, no answer to that when I brought that up they just went back to telling me the console was the same kind. I became so frustrated. That I left the call and looked at the returns policy to my absolute horror. I believe they have falsely advertised a product as I had, before ordering, a conversation with this company on watsap. I had agreed to buy with that photo on my watsap that they said I could have with my marble choice. No apologies no how can we help. I've wasted a large sum of money of a product that wasn't wanted. Again read the return policy Please, on and on it goes. Go elsewhere and get what you pay for
14 februari 2026
Svar från Elite Ambient Interiors
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify the details of your order to ensure everything is clear.
You ordered the Arianna Console Table, which was delivered as requested. When you contacted us regarding the box being labelled “Chealse,” we explained that this is the warehouse reference name/code used for stock identification. The product name displayed on our website is for customer reference, while the name printed on the box is for internal warehouse purposes to ensure the correct item is picked and dispatched.
On our website, within the Louise Design Collection, we also clarify that certain designs (such as the Louise and Sofia tables) may share the same design but have different reference names. This is standard practice for stock management. After receiving your order, you confirmed that the design inside the box matched the item you had ordered.
You later contacted us regarding a metal part that you believed was missing. We explained that this component is no longer included with the console table design and does not attach to the product. To avoid any confusion, we provide detailed product images and a video on the product page so customers can clearly see the design before purchasing:
Here is the link of the product which anyone can see the video and image is available before ordering
Arianna Console Table:
https://eliteambientinteriors.co.uk/collections/console-table/products/arianna-console-table
Before ordering you had not confirmed with us about the part comes with the console or not because we had provided the video and image for customer to see before they order.
Regarding your call on Sunday, please note that our office is closed on Sundays. However, our WhatsApp support team responded and confirmed that the design delivered was correct.
With regard to the marble top, you ordered the white finish, which features natural veining in white, grey, and subtle gold tones. As marble is a natural material, variations in veining are expected. We did not receive any concerns, photos, or return requests regarding the marble top within the 14-day return period.
Please be reminded that we offer a 14-day return policy. If you are not satisfied with your purchase, you are welcome to contact us to arrange a return. Additionally, if you believe there is an issue with the marble top, please email us with photos and we will be happy to review and arrange a replacement if necessary.
You may contact us at:
sales@eliteambientinteriors.co.uk
We are always happy to assist and resolve any genuine concerns.
Kind regards,
Elite Ambient Interiors
Great experience with Elite Ambient…
Great experience with Elite Ambient Interiors. Delivery was also fast and kept me up to date with the whole process. Will definitely be using again
9 februari 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your kind words. We’re thrilled to hear you had a great experience and that you were happy with the delivery and communication throughout the process.
Thank you
Kind Regards
Elite Ambient interiors
I bought a marble table with 6 chairs…
I bought a marble table with 6 chairs and I’m very very happy with it. Have had so many compliments about it. Looks exactly as the pictures it’s stunning!!! Thank you so much!!! Will definitely be ordering again. I fact I have 2 matching bar stools being delivered today :)
24 januari 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear how happy you are with your marble table and chairs, that’s exactly what we love to hear. It means a lot to us that it met your expectations and looked just as stunning as you hoped.
Thank you again for your continued support. We truly appreciate your custom and look forward to serving you again in the future.
Thank you
Kind Regards
Elite Ambient Interiors
I’m very happy with Elite Ambient…
I’m very happy with Elite Ambient Interiors. From delivery which was very prompt 3days. Two man delivery on time and efficient. When I assembled furniture I didn’t have any problems. Looks really nice and has added a lovely touch to my living room. Thank you very much .
20 januari 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your wonderful feedback!
We’re delighted to hear that you were pleased with the prompt delivery and found our two-man team efficient and on time. It’s especially great to know that assembly was smooth and hassle-free for you.
Knowing that your new furniture looks beautiful and has added a lovely touch to your living room truly means a lot to us. Your satisfaction is our priority, and your kind words make all the difference.
Thank you
Kind Regards,
Elite Ambient Interiors
Great company to deal with
Ordered a marble table and 4 lion knocker chairs. Great company to deal with. Regular WhatsApp messages to keep you informed of delivery date and then time slot. Lovely friendly delivery man. Didn’t realise I’d paid for it to be made up on delivery but just got in with it. Well worth the extra money paid for putting it together. Saved me and my hubby arguing over it! And it looks fantastic. Would highly recommend.
20 januari 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for taking the time to leave such a detailed and lovely review!
We’re thrilled to hear that you’re happy with your marble table and lion knocker chairs they really do make a statement, and we’re so pleased you love how it all looks. It’s great to know the regular WhatsApp updates kept you well informed and that our delivery team made a positive impression.
Thank you again for your recommendation and support. We truly appreciate it and look forward to serving you again in the future.
Thank you
Kind Regards
Elite Ambient Interiors
Service from purchase to receive the…
Service from purchase to receive the Dining set was brilliant 🤩 Table and chairs we ordered are very beautiful and high quality. Ordered Saturday and received today...
19 januari 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your fantastic feedback! 🤩
We’re delighted to hear that you were happy with the service from purchase through to delivery — and even more pleased that you love your dining set. Knowing you’re happy with the quality and finish of your table and chairs truly means a lot to us.
Ordering on Saturday and receiving it so quickly makes it even better! Thank you again for your support, and we hope you enjoy your beautiful new dining set for many years to come.
Kind Regards
Elite Ambient Interiors
Product was delivered on the day that…
Product was delivered on the day that was arranged. The table was packaged really well and looks amazing.
6 januari 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your lovely feedback! We’re so pleased to hear your delivery arrived as scheduled and that you’re happy with the packaging and how the table looks. Enjoy your new table, and thank you for choosing us! 😊
Thank you
Kind Regards
Elite Ambient Interiors
Disgusting excuses
If you want to get what you wish and you do not want to get blamed for their mistakes DO NOT BUY anything in here go anywhere else
25 november 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your message.
We have reviewed our order records and, at this time, we are unable to locate any order under your name. For this reason, we believe this review may not be based on a verified purchase with our company.
We have requested Trustpilot to ask for supporting information that a genuine customer would be able to provide. Unfortunately, no order details have been submitted so far.
If you are a genuine customer, we would be more than happy to investigate and resolve this matter promptly. Kindly provide the following details so we can look into this further:
• Order number
• Full name used on the order
Once received, we will review the matter thoroughly. If we find that the product delivered did not match what was ordered, we will take appropriate steps to resolve the issue.
You may email your details directly to us at info@eliteambientinteriors.co.uk.
We also note that multiple one-star reviews have been submitted from this account across various companies. While we understand that mistakes can happen, we would like the opportunity to fairly review and resolve any genuine concern related to our business.
We are keen to assist you as soon as possible and look forward to receiving your details.
Kind Regards ,
Elite Ambient Interiors
Excellent service ordered late last…
Excellent service ordered late last night (Tuesday 10.20pm to be exact) was delivered today (Wednesday 3:30pm)
Service was first class answered questions through the chat on the website within minutes even though it was past 9pm. Ordering was very easy, was kept upto date on delivery time & the gents who delivered & assembled my tables were polite, professional & very quick. 🌟 Elite Ambient Interiors scored 10 out of 10 for me & I will definitely be a returning customer.
17 december 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your fantastic review and for taking the time to share your experience with us.
We’re delighted to hear that you were happy with our service, from the late-night support through our website chat to the fast delivery and professional assembly of your tables. Your kind words mean a great deal to our team, and we’re especially pleased to know everything met your expectations.
Thank you for choosing Elite Ambient Interiors and for your recommendation. We truly appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Elite Ambient Interiors 🌟
Perfect and good price and quality and…
Perfect and good price and quality and delivery people really nice and helpful 👍
6 december 2025
Omdöme utan inbjudan
Terrible company
I purchased a marble dining table and six chairs from a company called Elite Ambient.
One week after delivery, I noticed that one of the chairs was faulty — something you could only detect once you sat on it.
I contacted the supplier immediately, but they claimed I should have reported it sooner. I explained that I notified them as soon as I became aware of the defect and it's only been ONE WEEK! A chair is not a perishable item; it’s meant to last for years.
The manager, then told me I would have to pay for delivery if I wanted the chair replaced. I refused, especially since I had already paid an additional £99 for installation. After insisting, the manager said they would only replace the chair when another order was placed in my area — clearly a stalling tactic. It's been over 2 months and I'm still left with a broken chair!!
This company is absolutely terrible. They are dishonest and lack integrity.
Please do not buy from this company. Consider this your warning — buyer beware! ⚠️
23 januari 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your feedback. We would like to offer some clarification regarding your review.
We delivered your table and six chairs as agreed. After two weeks, you informed us that one chair was faulty. At that time, we requested photos and a video so we could assess the issue and arrange a replacement if needed. Unfortunately, we did not receive the video from you. After a month, you sent photos; however, these did not show any visible fault or damage as described.
You also mentioned that you paid for assembly. We completed the assembly and provided you with photos of the finished product, which you confirmed you were very happy with at the time. Two weeks later, you requested a change of chair. Again, we asked for photos or a video, but the images provided did not show any damage.
We explained that we could replace the chair, but since no damage was visible, the delivery charge would apply. Alternatively, we offered to replace it free of charge when we next had a delivery in your area.
You then opened a case with Klarna, claiming the item was damaged. We provided them with all evidence of the assembled product. Klarna reviewed the case thoroughly and requested clear proof of damage from you, which was not supplied.
As stated in our policy, any damage must be reported within 48 hours of delivery. You notified us after two weeks, and the images provided did not indicate damage.
Despite this, we are still more than happy to replace the chair once you provide clear photos or video showing the specific issue. Please send them to:
info@eliteambientinteriors.co.uk
We also note that you have left similar one-star reviews for 11 other companies, which suggests this review may not accurately reflect our service.
If you would like to discuss the matter further, please feel free to contact us on:
0161 706 2302
Thank you.
Kind regards,
Elite Ambient Interiors
My table top arrived damaged how ever
My table top arrived damaged how ever, it was soon picked up and exchanged for another one, would recommend
1 december 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your feedback!
We’re glad to hear that we were able to resolve the issue quickly and get a replacement table top to you without delay. We appreciate your patience and understanding throughout the process.
Thank you for recommending us — it means a lot.
If you need anything else in the future, we’re always here to help.
Kind regards,
Elite Ambient Interiors
Faultless
The site was easy to navigate. They arranged delivery for a day I wanted. The delivery guy was polite and cheerful. Marble table and chairs came really well packaged and were excellent condition and quality. Overall faultless. I would definitely use these again.
1 december 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your wonderful review!
We’re delighted to hear that you found our website easy to navigate and that the delivery was arranged at a time convenient for you. It’s great to know our delivery team made a positive impression and that your marble table and chairs arrived well-packaged and in excellent condition.
Your kind words and recommendation mean a lot to us. We look forward to serving you again in the future!
Kind regards,
Elite Ambient Interiors
Product Is perfect 👌 absolutely…
Product Is perfect 👌 absolutely beautiful quality. Exceptional customer service can't fault them, and the delivery staff were so respectful and polite. Overall, I would absolutely recommend the business and product. 5 star 🌟
26 november 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your wonderful review!
We’re delighted to hear that you love the product and its quality. It’s great to know that our customer service and delivery team made such a positive impression as well.
Your recommendation and 5-star rating mean a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Elite Ambient Interiors
Great dinning table marble was high…
Great dinning table marble was high quality and the beds was brilliant also
Customer service as efficient and went smoothly
1 november 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your fantastic feedback! We’re thrilled to hear that you love the high-quality marble dining table and that the beds met your expectations as well. It’s great to know our customer service team made everything smooth and efficient for you.
We truly appreciate your support and look forward to serving you again in the future!
Excellent quality and service
Excellent quality and service
I bought bed and dining set and I’m really impressed with both the products quality and the overall service
Delivery was smooth and on time and the delivery team handled everything professionally
Highly recommend
13 november 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your wonderful review! We’re delighted to hear that you’re impressed with the quality of your bed and dining set. It’s great to know that the delivery was smooth, on time, and handled professionally by our team.
We truly appreciate your recommendation and your trust in our service. If you need anything in the future, we’re always here to help Thank You
Kind Regards
Elite Ambient Interiors
The service was great ,prices are…
The service was great ,prices are reasonable ,will recommend
15 november 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your kind feedback! We’re glad to hear you were happy with our service and found our prices reasonable. We truly appreciate your recommendation and look forward to serving you again in the future Thank You
Kind Regards
Elite Ambient Interiors
Absolutely amazing marble dinning set…
Absolutely amazing marble dinning set the service was great and very helpful would recommend to everyone
10 november 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re enjoying your marble dining set and that our team was able to provide helpful and great service. We truly appreciate your recommendation and are grateful for your support!
Thank You
Kind Regards
Elite Ambient Interiors
Perfect dining set
13 november 2025
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your wonderful feedback! We’re so glad to hear that you found the dining set perfect
Thank you
Kind Regards
Elite Ambient Interiors
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