Avoid at all costs. Delivered dining set at 10pm. Opened it to have a look was cheap so sent them email and whatsapp dont want it. They now want £240 collection and a 20% restocking fee. Which is just... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I couldn’t be more happier with my experience! I ordered a sofa, dining table and coffee table and I’m very pleased with the service I received. Communication was particularly amazing, and they were... Se mer
These guys we're brilliant from choosing the right table and chairs to delivering the fantastic marble table with chairs and bench seat . I selected the wrong size for the bench they spotted it call... Se mer
Ordered a dining table and chairs, changed my selection several times. Company was very supportive. The table is solid marble very heavy and the chairs are well made and designed. They look elegant. A... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We specialize in premium-quality Dining Sets, Sofas, Mirrors, Beds, and Mattresses, offering exquisite designs that blend comfort with elegance.
Kontaktuppgifter
Citygate House, 246-250 Romford Road, E7 9HZ, London, Storbritannien
- 02034885776
- info@eliteambientinteriors.co.uk
- eliteambientinteriors.co.uk
4,5
Utmärkt
276 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Outstanding service and beautiful furniture!
I couldn’t be more happier with my experience! I ordered a sofa, dining table and coffee table and I’m very pleased with the service I received. Communication was particularly amazing, and they were always happy to answer my a million questions.
Also highly appreciate how accommodating they were when I needed replacement legs for a chair which was a fault on our behalf, which they provided free of charge.
Would 100% recommend them to anyone looking for quality furniture and excellent customer service. I wouldn’t hesitate to order from them again!
25 oktober 2026
Omdöme utan inbjudan
Avoid at all costs
Avoid at all costs. Delivered dining set at 10pm. Opened it to have a look was cheap so sent them email and whatsapp dont want it. They now want £240 collection and a 20% restocking fee. Which is just daylight robbery as they have never said this in any communication nor in any messages on whatsapp. They should be aware we can send goods back within 14 days without reason. Avoid these low life scammers people plenty proper shops out there.
16 oktober 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your feedback. We have reviewed your order details and would like to clarify the circumstances surrounding your return request.
When your order was ready for delivery the courier company contacted you on our behalf to confirm the delivery date and time slot. If the proposed time was unsuitable we would have expected you to inform the courier so that alternative arrangements could be discussed.
Regarding your reason for returning the dining set our email correspondence shows that you initially requested to change the finish from gold to silver. You subsequently informed us that the silver finish did not complement your décor and asked whether you could return the item. This differs from stating that the product was of poor quality.
Despite the item no longer being in its original packaging we agreed to accept your return as a gesture of goodwill. Our returns policy including any applicable restocking fee is available on our website for customers to review before placing an order. We offer a 30-day return policy to provide customers with additional time to arrange a return.
We understand that you have initiated a chargeback. However if the dining set is still in your possession we kindly ask that you arrange for it to be returned in accordance with our returns procedure. Once the item has been received back by us we can proceed with the refund subject to the applicable terms and conditions.
We aim to treat all our customers fairly and transparently, and we believe we have acted reasonably by agreeing to accept the return despite the original packaging no longer being available.
Thank you for your understanding.
Kind regards,
Elite Ambient Interiors
First class from purchase to delivery
These guys we're brilliant from choosing the right table and chairs to delivering the fantastic marble table with chairs and bench seat . I selected the wrong size for the bench they spotted it called me and sorted it in minutes FIRST CLASS .
And the delivery guy was outstanding he delivered alone carried all of the set up 13 steps and assembled table chairs and bench. Top man . HIGHLY RECOMMEND ELITE 👌
1 oktober 2026
Omdöme utan inbjudan
The coffee table we ordered is…excellent
The coffee table we ordered is fantastic. It makes our living room very modern. Delivery was good, and the quality of the table is excellent. I would have no hesitation in ordering from this company again.
1 oktober 2026
Omdöme utan inbjudan
Absolutely loving my dinner table!
Absolutely loving my dinner table, bench and chairs!! Excellent quality and received loads of compliments for it ! Customer service was fantastic too!
18 oktober 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your feedback.
We have reviewed the details of your order and can confirm that no money is owed to you by Elite Ambient Interiors.
Your order was delivered on 18th July. Following delivery, you requested an assembly service, and we explained the available options. Assembly was not included in your original order, and no assembly fee was paid to us.
You subsequently arranged the assembly directly with the courier on 25th July. The courier assembled your table and chairs for £120, which you paid directly to them, not to Elite Ambient Interiors.
As the assembly service was arranged and paid for directly with the courier, we believe that any concerns regarding the assembly charges should be addressed with them rather than with us.
We therefore believe this review does not accurately reflect your experience with Elite Ambient Interiors, as the assembly service and payment were handled independently by the courier.
If you have any questions or would like to discuss this matter further, please do not hesitate to contact us at info@eliteambientinteriors.co.uk.
Thank you for your understanding.
Kind regards,
Elite Ambient Interiors
6 Lion Knocker and Cream Marble Table
Ordered a dining table and chairs, changed my selection several times. Company was very supportive. The table is solid marble very heavy and the chairs are well made and designed. They look elegant. Am pleased with the quality of service and delivery. All items were packed extremely well with great care. I would recommend if interested.
15 oktober 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your wonderful review! We’re delighted to hear that you’re pleased with the quality of your 6 Lion Knocker and Cream Marble Table along with the chairs. It was our pleasure to assist you throughout the selection process, and we’re glad our team could make the experience a positive one. Thank you for your recommendation and for choosing us.
Regards,
Elite Ambient interiors
My new table and chairs have been…
My new table and chairs have been delivered and they are amazing I am so please and customer service and delivery guy was great, communication was on point and such a quick delivery I am so pleased with everything, thankyou again x
9 oktober 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much, Fay! 🥰 We’re absolutely delighted to hear that you’re so happy with your new table and chairs. Your lovely feedback means so much to us, and we’re really pleased that you had such a great experience with our customer service and delivery team. Enjoy your beautiful new furniture, and thank you again for choosing us! ❤️ xx
Regards
Elite Ambient interiors
Really pleased with our dining chairs
Really pleased with our dining chairs. The whole ordering process is easy, with great communication and updates throughout. Delivery was quick and everything arrived well packaged. The chairs themselves are lovely, excellent quality and exactly what we were looking for. Great service from start to finish and we wouldn’t hesitate to recommend.
1 oktober 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much, Amie, for such a lovely review! It’s really made our day to hear how happy you are with your new dining chairs. We’re so pleased everything went smoothly and that the chairs are just what you were looking for. Thank you again for your support and for recommending us.
Regards
Elite Ambient interiors
Can't recommend this company enough
Can't recommend this company enough, I was messed around by another company and these guys came to the rescue! My sofa was delivered very quickly (2 days) and the quality of the power recliners (3 + 2 seater) is lovely, very happy and pleased with it and great communication throughout, will be back in the future, thankyou.
28 augusti 2026
Omdöme utan inbjudan
Bought a beautiful table and chairs…
Bought a beautiful table and chairs arrived on time looks exactly like the picture absolutely delighted with it would highly recommend this firm and a massive thank you
11 augusti 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you so much for your lovely review! 😊 We’re delighted you love your new table and chairs and that everything arrived on time. Your kind words and recommendation mean a lot to us.
Regards
Elite Ambient interiors
Lovely table and chairs
Lovely table and chairs.
Fast delivery
Updated throughout. Great service very pleased. Thankyou
5 augusti 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your wonderful feedback! 😊 We’re so pleased you love your new table and chairs and that you were happy with our delivery and service. We truly appreciate you taking the time to share your experience with us. Thank you for choosing us.
Regards
Elite Ambient interiors
Excellent service from the time I…
Excellent service from the time I placed the order with Ali. Delivery date had to be changed according to delivery of sofa’s and Ali was very helpful. The delivery was as agreed and they assembled the table chairs to a professional standard
19 augusti 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your kind review! We’re delighted to hear that Ali was able to help make the arrangements smooth and convenient for you. It’s great to know that the delivery went as planned and you were happy with the assembly service. We really appreciate your support and hope you enjoy your new furniture!
Regards
Elite Ambient interiors
Items as described and true to…
Items as described and true to pictures. Excellent customer service with speedy delivery.
13 augusti 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your kind feedback! We’re so pleased you’re happy with your purchase and the speedy delivery. We truly appreciate your support
Regards
Elite Ambient interiors
Great service, great product
Bought a chair and despite a problem with the logistics of the delivery, Elite Ambient Interiors bent over backwards to sort out my situation and get the delivery to me within a decent time frame. Excellent customer service and a fabulous piece of furniture at the end of it all! Thank you.
13 augusti 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your wonderful feedback! We’re so pleased we could help and make sure your chair arrived safely. It’s great to hear you’re happy with your purchase. Your support is truly appreciated, and we hope to welcome you back to Elite Ambient Interiors again soon!
Regards
Elite Ambient interiors
Second time ordering from elite they…
Second time ordering from elite they brilliant
Very happy with the product.
10 juli 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for choosing Elite again! We’re delighted to hear that you’re happy with our product. Your continued support means a lot to us, and we look forward to serving you again.
Regards,
Elite Ambient interiors
Bought rose dining set very happy with…
Bought rose dining set very happy with the quality delivery was on time. They assembled the table and chair for me. Highly recommended
31 juli 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your lovely feedback! We’re so pleased you’re happy with your Rose dining set and that everything arrived on time. It’s great to know you were satisfied with our assembly service too. Thank you for choosing us and for recommending our store. We really appreciate your support!
Regards
Elite Ambient interiors
Beautiful black and gold marble dinning table with black velvet chairs
Beautiful black and gold marble dinning table and black velvet chairs, great service and quick delivery I will definitely recommend Elite Ambient interiors.
30 juli 2026
Omdöme utan inbjudan
I recently bought a table from Elite…
I recently bought a table from Elite Ambient and unfortunately my experience has been far from satisfactory I received a damaged table top and they have accused me of damaging it.THEY DO NOT CARE ABOUT Consumer Rights Act 2015. It’s a LTD company, my purchase was stressful and left me out of pocket.
5 augusti 2026
Omdöme utan inbjudan
Svar från Elite Ambient Interiors
Thank you for your review.
We have carefully reviewed all the details and would like to clarify the situation.
The dining table and chairs were delivered in good condition. We also sent you instructions explaining how to unpack the marble tabletop safely and advising that two people are required to lift it due to its considerable weight.
According to the proof of delivery, the marble tabletop was not left in the location where it was later found to be missing or removed. When we asked for a photograph, you confirmed that you had opened it where the courier had left it. We believe the damage occurred because the marble was not handled with the necessary care.
Nevertheless without any argument we agreed to replace the tabletop at your request as a goodwill gesture. We explained that, due to the weight of the marble, it would not be safe or practical for one person to lift and position it on the table frame. We therefore offered to arrange a courier or suitable service to assist with this, for an additional fee if required.
We subsequently arranged delivery of the replacement tabletop on two occasions but unfortunately, you declined to accept the delivery on both occasions.
Despite this, we remain happy to replace the marble tabletop free of charge as a goodwill gesture without any additional cost for the replacement itself. We previously emailed you to confirm your availability so that we could arrange the replacement but we did not receive a response.If you would still like us to proceed with the replacement, we are happy to arrange this. Please contact us to confirm your availability so we can discuss the next steps.
We remain committed to resolving this matter fairly and professionally.
Please feel free to contact us at:
Email: info@eliteambientinteriors.co.uk
Kind regards,
Elite Ambient Interiors
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