e.l.f. Cosmetics Omdömen 

Elfcosmetics... As far as I know, the "elf" in the brand name stands for "Eyes, Lips, Face."
Another brand also has the word "elf" in its name — but in that case, it's absolutely clear what kind of product it is. And it's definitely not cosmetics!
This brand has been around for a few years, originally from the Netherlands, and it makes jewelry (which is also obvious from the name). Anyone who has spent time in the Netherlands knows there's a strong connection to mythical creatures and the like. And that's exactly what this jewelry reflects.**

**So why on earth is E.l.f. Cosmetics suddenly suing such a small brand? Your "elf" stands for something completely different, and that's clearly indicated by the dots in your name! I find it outrageous that you're taking this step. As a huge company, this smaller brand is absolutely no competition to you!
I used to want to buy products from e.l.f. Cosmetics — but not anymore. That’s over now.

You - e.l.f. Cosmetics - can know about this review. It´s not okay. How someone can think that "e.l.f. Cosmetics" and "Elfbeads" could have something somewhere in the universe to do together?

Love there products used them for a few years now.
I recently purchased a foundation and the wrong colour arrived so i emailed them and they replied within 15 minutes and had issued a refund!
So polite and helpful, they have the best customer service, well done E.L.F x

No one replies to emails and cobtact phone number for UK us a US number bad service

Ottima esperienza con Elf, ho fatto un ordine da 35€ e non avevo selezionato gli omaggi. Ho contattato l’assistenza che è stata gentilissima e in via eccezionale mi ha spedito gli omaggi a parte. I tempi di spedizione sono un po’ lunghi ma ne vale la pena perché i prodotti sono ottimi.

Customer service was very quick and efficient when it came to sending me a replacement for an incorrect product I was sent instead of what I ordered. They asked me if I wanted a replacement or a refund, which was so kind of them. Thank you :)

Made a multi-item order recently which was missing one item. I emailed customer services as soon as the parcel was delivered and recieved a response two hours later. They sent out the missing item straight away and it was delivered the next morning! Great service, will definitely be making another order soon

If you want to delete account with them- be prepared to go to hell and back. Is it even legal to not make - delete my account- feature easily accessible through the website ? Terrible! I won’t be back!

Dear e.l.f. Customer Service Team,

I hope this message finds you well. I have been using e.l.f. products for over a year now and have always had a positive experience. As a brand, you pride yourselves on being hypoallergenic and using ingredients that are safe for all skin types. This commitment inspired me to try your range with confidence, and up until recently, I had never encountered any issues.

However, I recently had a concerning experience with your e.l.f. Tinted Lip Gloss, which I have attached to this email for reference. At first, I wasn’t sure if it was the lip gloss causing the reaction, as I hadn’t experienced any adverse effects with other e.l.f. products. Unfortunately, my reaction was severe, requiring me to seek medical attention from my GP, who prescribed medication to address the allergy and swelling. I have attached a photo of my reaction for your understanding.

To be honest, the reaction was extremely distressing. The swelling and skin irritation were so severe that I had to stop using all skincare products to prevent further irritation, as the inflammation and weeping of the skin worsened with product use.

I sent you this email on October 12 but have yet to receive any acknowledgment from your team. Unfortunately, the problem still persists, and as a result, I will now be seeing a dermatologist for further evaluation and treatment.

This experience prompted me to do some research, which is still ongoing, and I discovered that some ingredients in your lip range may trigger reactions in individuals with extremely sensitive skin. As someone with atopic eczema and highly sensitive skin, I was disappointed to learn that a brand known for using safe ingredients could include components that pose risks to those with skin conditions like mine.

I believe it would be beneficial for e.l.f. to consider adding labels that distinguish products suitable for normal to super-sensitive skin. Including a specific warning for those prone to eczema could help ensure a safer experience for all customers.

I am unsure if you have come across discussions on social media, such as TikTok, where other customers have shared similar experiences with e.l.f. products. If certain ingredients in your products are causing reactions, it could potentially lead to larger issues for the brand. I wanted to share my experience with the hope that you might take this feedback into consideration and review the ingredients in your product range.

I want to emphasize that I have no intention of pursuing this matter further, as I have been able to manage the reaction so far with the help of my GP. I genuinely appreciate the quality of e.l.f. products overall, and my intention is to bring this matter to your attention in the hopes of seeing improvements for those with extra-sensitive skin.

Thank you for taking the time to read my feedback. I truly hope that e.l.f. can take steps to make its range even safer for everyone.

Kind regards,
Blossom Dein Lawson

ELF 'Waterproof' Lash it Loud Mascara. Absolutely NOT waterproof !! Emailed non existent Customer Services' to complain with zero response. If your look is Panda Eyes then this heap of junk is for you, save your money

I’ve just discovered Elf Cosmetics. They are brilliant. Affordable and good quality. I think they are missing a trick not targeting older ladies (I’m 54). For years I have struggled to buy eye make up that is comfortable and suitable to wear all day/night long. Spent loads on expensive manufacturers and it’s been wasted due to sensitivity of the products. Going through menopause causes changes to your skin but these products have defied the odds for me. I would like to see more eye shadow colours come out as they are limited but you have a whole untapped market waiting there for you, Elf.

I recently had the pleasure of dealing with e.l.f. Cosmetics' customer service team, and I have to say, they went above and beyond to ensure my issue was resolved quickly and fairly.

The return process was straightforward and hassle-free. I appreciated how clear their return instructions were, and they even provided a detailed breakdown of my order to clarify any discrepancies. What truly stood out to me, though, was the responsiveness of their customer care team—many of my emails were answered in under 5 minutes!

Not only were they incredibly quick to reply, but they were also very understanding and cooperative throughout the entire process. When I pointed out a slight issue with my refund, they reviewed it immediately and issued the correction within minutes. That level of efficiency and dedication to customer satisfaction is rare and deserves recognition.

e.l.f. Cosmetics has won me over not just with their fantastic products but with their exceptional customer service. I’ll definitely be shopping with them again in the future, and I highly recommend them to anyone looking for great products and even better support!

Thank you, e.l.f. team, for making everything so easy and stress-free. You’ve earned a loyal customer! 💕

I just got the elf cosmetics camo hydrating concealer and its the best concealer so far at an affordable price . Doesn’t crease at all. Feel the luxury at an affordable price

Elf give great products !
I adore all there products there prices aren't to high and
everything is such good quality

I bought the putty blush and it works great! super easy to apply, blends in great and the color is fantastic. Just wish it lasted longer.

Prodotti ottimi, tempi di spedizione rapidissimi.

Website purportedly allows you to match foundation shades - you put in the brand you're currently using and they tell you the e.l.f. equivalent. Only... they don't. And if you use the "chat now" feature they tell you "we don't like to match to other brands" Never worked with a company so full of crap.

Ho acquistato dei prodotti da elf il 13 giugno 2024, mi sono arrivati oggi, ma ci sono dei prodotti mancanti, niente da dire sui prodotti e sui tempi di spedizione, ma sono molto delusa dal fatto che mancano due prodotti

Been ordering for over a year, placed an order today, my bank wouldn't allow it as it was not a secure website!!! Seriously what is going on????

Ordered from here before and had the best experience. Ordered a over a week ago which should have been delivered Friday (26/4/24) no confirmation email, no tracking and no order on my app even though this is where I ordered it. Money has been taken and I gave them my PayPal transaction for a refund as it's too late now. They have completely ghosted me now, so had to go through PayPal for my money back.
It's a shame their customer service stinks cause I love their products.

Ordered lovely lip liners and liquid poreless primer from Elf and they shipped it the same day! My order got delivered the next. Very efficient and good value for money. Ordered brushes and putty bronzer from them previously, which are also really good.