I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... Se mer
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Det här tycker kunderna
Bought 3 bracelets from Elegatto. They are all great. Once broke after about 6 weeks. Customer service responded within an hour- processed a free replacement, no hassle. This is a quality organization... Se mer
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I really want to love Elegatto because the quality is there, but the shipping experience is a dealbreaker. My first order arrived late, and my current order (placed March 10th) is currently stuck in a... Se mer
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I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... Se mer
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Företagsinformation
Skrivet av företaget
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Kontaktuppgifter
120 E 8th street, 90014, Los Angeles, USA
- support@elegatto.com
- elegatto.com
3,7
Medel
430 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Svar från Elegatto
Hi Harper,
Thank you so much for your kind words! We're happy to hear that you had a great experience working with us and that you are enjoying the quality of our products.
Your support means a lot to our team, and we look forward to serving you again in the future.
the sizing guideline was way off--the…
the sizing guideline was way off--the bracelets too big
2 april 2026
Svar från Elegatto
Hi David,
Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration regarding the fit of your bracelets.
We understand how important a perfect fit is, and we would like to clarify that it is crucial to distinguish between wrist size and the total length of a bracelet. Each bracelet type is uniquely sized due to variations in rope thickness, bead sizes, closures, and link dimensions. Because of these factors, each type of bracelet will slightly vary in physical length to accommodate the specific materials used.
The measurements provided on our site, as outlined in our Size Guide, specifically indicate the recommended wrist circumference only and do not reflect the actual end-to-end length of the bracelets themselves.
If you find that a different size is needed to get the fit just right, please proceed to our returns center to initiate an exchange. We want to ensure you are completely satisfied with your purchase and are here to help if you have any further questions.
Svar från Elegatto
Hi Anita,
Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th.
If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.
Svar från Elegatto
Hi Rupert,
Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th.
If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.
I had a quality issue that was quickly…
I had a quality issue that was quickly and satisfactorily resolved.
2 april 2026
Svar från Elegatto
Hi Stephen,
Thank you for sharing your experience! We're very sorry that you encountered a quality issue, but we're glad to know that our team was able to resolve it for you quickly and to your satisfaction.
We take great pride in our products and our service, and your feedback lets us know we're on the right track. We truly appreciate your support and look forward to serving you again!
Svar från Elegatto
Hi David,
Please accept our sincerest apologies for the frustration of having an item missing from your delivery.
We've checked our records and noticed that this issue has since been resolved with a replacement order. However, if you have encountered any further issues or require additional assistance, please do not hesitate to reach out to our support team directly.
Thank you for your patience and for allowing us to make this right.
Svar från Elegatto
Hi Craig,
Thank you for your feedback! We're so glad to hear that what you ordered was perfect and met your expectations.
We truly appreciate your 5-star rating and your support for our brand. Our team looks forward to serving you again in the future!
Wonderful customer care
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switched to a different bracelet that is in stock and the same price. I got a reply within a couple of hours saying "yes, no problem. You'll receive an updated order email soon". That is how all companies should deal with customers, quick and easy.
2 april 2026
Svar från Elegatto
Hi Christopher,
Thank you so much for sharing your experience!
We're happy to hear that our customer support team was able to assist you quickly and make the switch to an in-stock item seamless.
Your kind words regarding our service mean a lot to the entire team, and we truly appreciate your support. We hope you enjoy your new bracelet!
Svar från Elegatto
Hi Frederik,
We're very sorry to hear that your Pelagus Aegean Blue bracelet broke after only a few weeks of use. This is certainly not the experience we want for our customers, as we take great pride in the quality and durability of our handcrafted pieces.
Please reach out to our support team so we can look into your order and assist you with a resolution right away. We would love the opportunity to make this right for you!
Great bracelets, if you don't mind a multi-state shipping tour.
I really want to love Elegatto because the quality is there, but the shipping experience is a dealbreaker. My first order arrived late, and my current order (placed March 10th) is currently stuck in a bizarre loop. It has bounced between LA, TN, MO, and VA, passing through my destination city (Atlanta) twice without a delivery attempt. While the company was helpful with a refund on my previous shipping fee, the recurring stress of tracking their packages isn't worth it. I won't be ordering again until they overhaul their fulfillment partner.
25 mars 2026
Omdöme utan inbjudan
Svar från Elegatto
Hi Thomas,
Thank you for sharing your feedback. We completely understand your frustration, and we sincerely apologize for the delay in your delivery.
We do see that the issue with your order has already been resolved. Unfortunately, we have no control over how carriers handle deliveries once they leave our facility, but we're glad we could sort this out for you. We take your comments about our fulfillment process very seriously, and we've shared your experience with our team to help us improve our carrier handoffs.
If you encounter any further issues or need any assistance at all, please contact our customer support team directly. We're always happy to help!
Products never delivered
I placed a simple order on 15 February 2026. Paid in full, nothing has arrived. Trying to contact customer service results in a form email replying that shipping is delayed. Who ever heard of paying in advance for a product, and the product not arriving after six weeks!! Crazy
23 mars 2026
Omdöme utan inbjudan
Svar från Elegatto
Hi Stephen,
Thank you for sharing your feedback. We sincerely apologize for the delay and for the frustration this has caused. While some of our items do have an extended shipping time, we want to make sure your case is looked into and resolved right away.
Please reach out to our customer support team directly at support@elegatto.com with your order number. We are committed to getting this sorted out for you right away.
We look forward to hearing from you and making this right.
Bought 3 bracelets from Elegatto
Bought 3 bracelets from Elegatto. They are all great. Once broke after about 6 weeks. Customer service responded within an hour- processed a free replacement, no hassle. This is a quality organization. I will be buying from them again!!!
13 mars 2026
Omdöme utan inbjudan
Svar från Elegatto
Hi Michael! Thank you so much for the 5-star review! We're so happy to hear that you are enjoying your bracelets and that our team was able to get that replacement sorted for you so quickly.
We take great pride in our craftsmanship, but we're even prouder of being there for our customers when things don't go perfectly. Knowing that we’ve earned your trust and your future business means the world to us!
We look forward to seeing you back at Elegatto soon.
Poor Product Quality
Ordered a bracelet (Pelagus Aegean Blue) which broke soon after and they sent a replacement which also broke in exactly the same place. Its a design fault and now they refuse to do anything (I had asked for either a refund or another one with a different design) . Now they are quoting some of their "terms and conditions" and not being helpful at all. Very dissapointing. You would expect an item to last a reasonable length of time. I should have bought it elsewhere.
Reply to your response - You had never mentioned in your communications that this could be a reason .If you are genuinely interested in the feedback and using it in assessing the quality - why dont you send me a bracelet with the next size up and I can try it out and give feedback ???
17 november 2025
Omdöme utan inbjudan
Svar från Elegatto
Hi Sashi,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your Pelagus bracelet and its replacement did not live up to the durable standard we strive for.
While we take great pride in the craftsmanship of our pieces, we wanted to share that in cases where an item breaks in the same location twice, it is often due to the sizing being off. This can put extra tension on the material during daily wear. This is why we always encourage checking our size guide to ensure the most comfortable and lasting fit.
We certainly understand your frustration and sincerely apologize that we couldn’t provide the resolution you were hoping for this time. Your feedback is incredibly valuable to us as we continue to refine our designs and quality control.
Communication and very delay of my order
I ordered watches and my first problem is the fact that they don't update you when you when the ordered is split into 2 and shipped separately; next is the fact that they don't respond to any enquieries regarding the shipping of the order: My order's first part was shipped and then the the order was returned to sender and then after that it says it got abandoned on the website. They have an Instagram account but no response to any messages there as well; like if you going to have an Instagram to make communication with your customers easier then at least use it ....
10 januari 2026
Omdöme utan inbjudan
Svar från Elegatto
Hi Amara! Thank you for sharing your feedback. We are very sorry to hear about the frustration you’ve experienced with your recent shipping experience.
However, we would like to kindly clarify that Elegatto does not sell watches; we specialize exclusively in handcrafted jewelry and accessories. It is possible there may be a mix-up with another brand or a similar name.
If you did place an order for jewelry with us and are experiencing these shipping issues, we truly want to help get this sorted out for you! We prioritize responding to all customer inquiries within 24 business hours. Please reach out to our dedicated support team directly at support@elegatto.com with your order number so we can investigate the status of your package and provide an update immediately.
Scam Alert
Caution! I ordered (#19222384) a bracelet from Elegatto for a gift 2 months ago. Each time I have contacted them for an update the response is always the same; " we are currently waiting for the pre-order stock to arrive at our facility so we can begin fulfillment"
SCAM alert!!
17 februari 2026
Omdöme utan inbjudan
Svar från Elegatto
Hi KC,
Thank you for bringing this to our attention. We sincerely apologize for the lack of updates regarding your gift and for any concern this has caused. We can assure you that we are a legitimate business, and we want to ensure you receive your order as quickly as possible.
We would like to clarify that some of our most popular items are currently on pre-order, which can result in a longer processing time before shipment. We do our best to list these timelines on the product pages, but we understand how frustrating it is to wait for a gift without a clear update.
We would love to look into your specific order and provide you with a concrete shipping date or help with a solution. Please reach out to our support team at support@elegatto.com with your order number so we can prioritize this for you.
Cheap Poorly Made Bracelet.
Bought a mens rope type bracelet, really is poor quality. Have clicked to return for a refund and site says I cannot refund. The bracelet really is very cheaply made, the rope is hollow, frayed and polyester, the metal loop is very thin, light and not threaded properly. These are a real poor imitation of a Pig and Hen Bracelet. Don't waste your money on Elegatto get Pig and Hen instead which are vastly superior to the cheap rubbish this company are throwing oyt
17 februari 2026
Omdöme utan inbjudan
Svar från Elegatto
Thank you for sharing your feedback with us, David. We are truly sorry to hear that the bracelet you received did not meet your expectations regarding its quality and construction. We aim for every customer to be satisfied with their purchase, and we regret that we missed the mark this time.
Regarding your return attempt, we would like to clarify that your order was part of our Clearance Sale. Items purchased from our clearance section are marked as final sale and are not eligible for returns or refunds, which is why the system prevented the request.
We take your comments seriously and will be sharing your specific feedback with our team for further review.
The bracelet is smaller than it was…
The bracelet is smaller than it was presented on the website. The package arrived unpacked.
2 februari 2026
Svar från Elegatto
Thank you for sharing your feedback with us, Marian. We're sorry to hear that the bracelet was not the size you expected and that there was an issue with the packaging upon arrival.
We aim for complete transparency regarding our designs, and for future reference, we provide detailed bracelet measurements and sizing guides on each product page to help our customers choose the perfect fit.
Regarding the condition of your package, please reach out to our support team directly with your order number and a photo of how the item arrived. We would like to look into this further with the carrier and make things right for you.
😉😎🙌👋👍🙌🙌🙏🙏😇
2 februari 2026
Svar från Elegatto
Thank you for the positive vibes, Gary! 😉😎🙌 If there is anything else we can do for you, or if you have a favorite piece you'd like to tell us about, feel free to reach out!
Svar från Elegatto
Thank you so much for the 5-star review, Charis! We're thrilled to hear that you are enjoying the quality of your new piece.
We take great pride in the craftsmanship of our products, and it’s wonderful to know that it met your expectations. Thank you for being a part of the Elegatto community!
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