Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He... Se mer
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I like the rug now that it has "settled down" following pretty tight wrapping during delivery, however it's not what I expected in terms of feel / quality. Seems to be lacking in depth compared to one... Se mer
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it... Se mer
Företaget har svarat
Företagsinformation
- Mattförsäljare
- Möbelaffär
- Heminredningsaffär
- Heminredningsbutik
- Försäljare av orientaliska mattor
- Outletbutik
Skrivet av företaget
We feature some of the most beautiful online Rug collections from around the globe specialising in unique and ethically sourced designs and materials
Kontaktuppgifter
London, Storbritannien
- info@elegancerugs.co.uk
- elegancerugs.co.uk
4,7
Utmärkt
105 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and a beautiful rug
20 juni 2021
Svar från EleganceRugs
Thank you for your review, glad you are happy with our service and your Rug. We hope to see you again if you are ever looking for another rug.
Helpful, professional company
After a bad experience with a different company, I contacted Elegance to be certain that the rug I wanted was in stock. The owner replied promptly saying it was, so I ordered it, and sure enough it arrived within a couple of days. The rug was good quality and at a very competitive price. Overall I couldn't be happier with the service I received from EleganceRugs.
10 juni 2021
Svar från EleganceRugs
Good evening Ian, we are glade that you are happy with the service provided and would like to thank you for choosing Elegance Rugs. Hope to be able to provide you with the service if you ever require anymore rugs.
Regards
Hassan
Excellent customer service, highly recommended.
Excellent customer service, the director of the company liaised with us throughout the process and helped us to find a rug of the right size as we had to cover a huge area.
6 maj 2021
Svar från EleganceRugs
Hello Jahidul glade that i was helpful and helped you find the perfect rug you have been searching for. Thanks for choosing Elegance Rugs.
Regards Hassan
Just right
The rug is gorgeous and came on time! Had to pay import duty of €30...just for anyone outside of UK😉
28 april 2021
Svar från EleganceRugs
Hello Vanessa
Happy that you love your rug at are service for delivery was on time. Unfortunately with the Brexit change now means all duties are to be paid for by customers.
Hope to see you again and thank you for shopping with Elegance Rugs.
Regards Hassan
Unbelievable service
Unbelievable service. I needed this rug very quickly and this company arranged overnight delivery with no charge. I can’t recommend them enough!!
21 april 2021
Svar från EleganceRugs
Hello Amanda thank you again for choosing Elegance Rugs to purchase your rug, pleased you are happy with the service provided.
Hope to see you soon for us to provide yet again another speedy service.
Regards Hassan
Really lovely rug and was kept informed…
Really lovely rug and was kept informed of delivery. Thank you
30 mars 2021
Svar från EleganceRugs
Hello Nicola happy that you are happy with our service and the Quality of our products.
Thanks for shopping with Elegance Rugs
Regards Hassan
Beautiful rug
Beautiful rug - exactly as described including the colour and shades of blue. Fits perfectly in my room and I am delighted.
18 mars 2021
Svar från EleganceRugs
Hello Lynne happy that you are delighted with your rug purchase.
Would like to thank you for your custom.
Regards Hassan
Excellent and very helpful service
Excellent and very helpful service. My rug was reserved and stored for a few weeks as I was waiting for other work to be done and then dispatched when we were ready.
Could not fault the communications and extremely satisified. Would definitively use the company again.
23 februari 2021
Svar från EleganceRugs
Hello Barbara we aim to please all our customers, would like to thank you for choosing Elegance Rugs for your custom.
Thank you
Hassan
Very reasonably priced rug
Very reasonably priced rug, great quality and fast delivery!
18 februari 2021
Svar från EleganceRugs
Hello Owen would like to thank you for your custom. Glad you was happy with our service.
Regards Hassan
Good product and courteous service
Good product and courteous service. Would be five stars but for lengthy delays, though these were due to Covid restrictions and international difficulties. So overall I am well pleased.
30 januari 2021
Svar från EleganceRugs
Hello Richard thank you for you custom, again sorry for the lengthy delays, just pleased you are happy with your rug and hope the wait was worth it.
Thank you.
Hassan
Excellent.
Delivered when scheduled. Wrapped sensibly. Lovely rug. Good quality and value for money. Would recommend to others, and would use this company again.
21 januari 2021
Svar från EleganceRugs
Hello Jo, thank you for you 5* review and thank you for choosing Elegance Rugs to purchase your rug. Would love to be of service when you are ready to purchase a rug again.
Regards Hassan
Simply Great
Simply Great. Only took 3days. So nice I purchased another. Can’t wait till
Virus is over to show them off..
18 januari 2021
Really good service and good…
Really good service and good communication with the manager. Good quality and the rug came before the set up date!! Really really happy! 5stars
25 december 2020
Excellent all round experience.
Excellent rugs, service and communication.
Had almost immediate response to a couple of queries, easily ordered and delivered Within 48hrs.
Really nice rugs. We ordered two.
Had a small mix up with one package which they rectified immediately and had delivered the following day (but this was the delivery company mix up, not Elegance rugs.)
22 december 2020
Rug order
Fantastic service a rug I ordered kept being delayed so eventually I asked could I cancel and they didn’t hesitate and refunded me in full makes a nice change not to have to argue about getting refunded
5 december 2020
Highly recommend Elegance Rugs
Highly recommend Elegance Rugs. Amazing communication and received the rug much sooner than expected. The rug is as described and very happy with it. Overall great customer service.
16 november 2020
Excellent service and quality!
Excellent service and quality!! I wanted some advice on the rug before purchasing and they responded immediately. The rug arrived the within a day or two and is sitting in my living room beautifully! Would definitely recommend!
11 november 2020
Great quality rug
Great quality rug, really soft and the pile stays high. Over all Very impressed
22 oktober 2020
A very happy customer
A good selection, good prices, customer service and communication.
I'm really happy with beautiful rug.
I would highly recommend this company.
20 oktober 2020
You are the best
I was afraid how carpet would look loke live, but when it came I was overjoyed. The carpet is an in the picture ! All praise for Elegance rugs,,,kindness, fast delivery and everything else !
I will continue to shop at Elegance rugs !
Thank you !
18 oktober 2020
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