Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He... Se mer
Företaget har svarat
I like the rug now that it has "settled down" following pretty tight wrapping during delivery, however it's not what I expected in terms of feel / quality. Seems to be lacking in depth compared to one... Se mer
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it... Se mer
Företaget har svarat
Företagsinformation
- Mattförsäljare
- Möbelaffär
- Heminredningsaffär
- Heminredningsbutik
- Försäljare av orientaliska mattor
- Outletbutik
Skrivet av företaget
We feature some of the most beautiful online Rug collections from around the globe specialising in unique and ethically sourced designs and materials
Kontaktuppgifter
London, Storbritannien
- info@elegancerugs.co.uk
- elegancerugs.co.uk
4,7
Utmärkt
105 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great choice of rugs and great service.
Having had difficulties with the designated courier who failed to delivery my rug, I emailed Elegance and was immediately contacted even though it was late in the evening; the delivery company was contacted by Elegance who dealt with the problem and the rug arrived the very next morning. Follow up by the company was brilliant. The rug looks great. Would always look first at Elegance rugs when buying in the future.
18 juni 2023
Svar från EleganceRugs
Thank you once again for shopping with us, glade you liked the rug. Was happy to open whilst you decided to see if you made the right choice. Your choice of Rug was spot on as it looked stunning in the room set. If one day you take some lovely photos please tag Elegance for our Instagram followers to see.
Regards Hassan
Elegance Rugs
Svar från EleganceRugs
Thank you for your wonderful comment. Glade you are happy with your rugs. Thanks again for choosing to shop with Elegance Rugs
Couldn’t Have Asked For Anymore
Easy to order, quick and easy delivery and a great product on arrival.
21 maj 2023
Very happy customer
Lovely rug for a great price. Very pleased with my purchase. Delivery to Northern Ireland took 9 days instead of the estimated 2-3 days. Otherwise would definitely recommend. 👍
16 maj 2023
Finally, a rug seller you can trust....
First rug seller we've dealt with that was fantastic. The website indicated 1 left in stock, and it changed to nil after we had put in our order, i.e. for once a seller who provides accurate info. The item was delivered within 24 hours, which was unbelievable. Seller was courteous and helpful. Totally recommended.
18 maj 2023
Omdöme utan inbjudan
Svar från EleganceRugs
Thank you for choosing Elegance Rugs to purchase your Rug. Happy that you was happy with service.
Hope the rug looks good.
Regards Elegance Rugs.
Absolutely brilliant service
Absolutely brilliant service - I live in the Channel Islands and everything normally takes an age to get here. I ordered a rug on a Monday evening and to my astonishment it was delivered 2 days later. So pleased with it, a great price too. Highly recommend
1 februari 2023
Arrived quickly and looks as shown.
8 januari 2023
Beautiful rug
Beautiful rug, soft muted colours with a soft sheen. The different depth of pile gives it texture whilst being easy to vacuum and I think will stay looking good for longer
1 december 2022
Excellent experience
Excellent experience!
From beginning to end - first class. Reassuring communication, superbly packaged!
Without doubt, I will definitely order again. 👌🏼👏🏼👏🏼
16 december 2022
Trustworthy Company
I found the company to be very helpful, true to their word. And responding promptly to my queries.
15 september 2022
Happy with my purchase
Excellent service. The rug arrived very quickly in a good condition
20 juni 2022
PERFECT
Very happy with the service I received, I phoned looking for a particular rug, Hassan said he would have to order it from America, which he did, gave me an E.T.A of 6 weeks, six weeks and a couple of days later I had my beautiful new rug. Hassan was so helpful, would recommend to anyone. Thank you,
12 maj 2022
EXCELLENT SERVICE
7 december 2021
Great customer service
A large choice of rugs that arrived when expected and when I wanted to return one of the rugs from my order I had great customer service
23 juni 2021
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.