VOSS.electric-fence Omdömen 

Wir hatten ein Vogelhaus online bestellt. Als es ankam, waren 2 Teile zerbrochen, da es ohne jede Polsterung in einem deutlich größeren Pappkarton verschickt worden war, in dem es sich beim vermutlich unsanften Transport hin- und herbewegen konnte. Nach einem Anruf, bei dem wir extra auf die mangelhafte Verpackung hingewiesen hatten, bekamen wir auf Kulanz Ersatz zugeschickt, bei dem allerdings genau dasselbe passiert war, da wieder kein Polstermaterial verwendet wurde - Schwache Kür!

I have bought around 6 of the Voss Sonic units and currently, only one is left working. I emailed Customer Service today and the response was that they can do nothing, and the unit lifespan is only 2 years! That's terrible quality and therefore awful value for money. I will not be using the Voss brand any more, and will now source products elsewhere due to electric-fence.co.uk's low standards. I'm actuary really disappointed and recommend that customers shop elsewhere for better quality/lifespan products.

I ordered some bird nest boxes and they sent me a hay net. Tried numerous times to phone to sort this out but they just don't have anyone answering the phone. I got a reply to an e mail, but not a definite delivery date, so I cancelled the order.

I have battled on for just over two months but I have to to finally give up on the plastic ‘Poultry Netting' I bought from Voss.

My first disappointment is the way they mis-lead customers by operating from a .CO.UK web address when they are apparently based in Germany. Using a UK domain address leads people to think that they are based in the UK

A bigger disappointment is the actual quality of the Poultry Netting. It has proved to be useless at keeping my chickens in and also for keeping other animals out. Large sections of the bottom of the netting have been damaged/eaten giving my hens free access to the outside world.

This was a complete waste of the £113.99 I paid them and I am going to have to spend even more money buying something more substantial.

In future I will check more carefully that companies I buy from online are reputable and are based here in the UK.

My experience in ordering some electric fencing was mostly very good. In particular, the advice I received when telephoning with a question about exactly what to order was first-class. The person I spoke to demonstrated a detailed knowledge of the products and their use and was able to direct me to the items I needed by quoting a part number that I could see online whilst on the phone.

The delivery itself arrived with all items included although the outer packaging was slightly damaged. The products themselves seem to be of good quality and represent good value for money.

The main downside is the delivery time from Germany. The website states 3-8 working days: my order arrived on the ninth day. There was, however plenty of communication about the order status so this wasn’t a problem for me. I think the website could make it clearer that the order will be coming from Germany and that delivery times are not always predictable.

The other minor point was that my credit card issuer thought paying Voss was fraudulent transaction and blocked my card! But that was probably because I don’t usually buy anything from Germany.

Overall, I would recommend this company on the basis of value for money and product knowledge - provided you don’t need the order urgently.

Was concerned after reading the reviews but was only place I could find the style of isolators we needed so went ahead. Ordered on Friday, goods turned up as ordered the following Thursday so well within expectations.

EDIT AFTER RESPONSE FROM EF:
Yes packages have just arrived, technically 8 days after order.
The issue here as others are experiencing is the poor customer services, communication etc.
A call centre number that is hardly manned based in Quay Street Gloucester is not appropriate for a company such as Voss Framing and the goods they sell.
I called , managed to speak to some one who CATEGORICALLY stated it would be with me Mon afternoon or at very latest Tuesday morning.
That was wrong and left me with a bad feeling, concerns and worry over whether the package would arrive.
That is the point here.
1. Up your customer service to 5 stars and you will get 5 stars reviews.
2. Change your couriers or have discussions with them on the process. UPS features a lot in the "bad" reviews"
As for the goods, yet to unbox and check over.
Review updated to 2 stars, but I stand by the bad experience I have had.

Ok, I should have looked at reviews before placing an order, caught with the marketing (You tube etc) .... Placed order 11 days ago, 8th Sept 2023... £760 so not insignificant incl £36 delivery charges...
Waited patiently a few days and then order ships or so I thought .. UPS apparently had it held in Germany since the 14th as it "cleared after scheduled transport departed" ... watched that for a few days and no change... managed to call them on uk number yesterday to chase up what was going on, spoke to what I presume was a German employee who assured me categorically that it would be arriving yesterday or today at latest despite the UPS tracking system stating otherwise - "they are showing incorrect information and we have had this before with UPS" - my head was telling me I don't believe you and UPS being a global logistics company won't have it wrong... then as if by magic today UPS shows it as no planned delivery date or time ... and suprise, suprise, no response from the UK phone number ... have emailed, but answer as yet ...
If you want a quality service do not buy here, if you want clear, honest and accurate information from customer services avoid.
I just hope that either the goods turn up very soon or I can get through and arrange a full refund. Otherwise I will be out of pocket by a considerable amount of money.

Further edit - it's now the 23rd, I was refused a refund, I said I'll get one through my bank as it hadn't even been shipped yet, they have sent it anyway (their loss I guess). Says it should be delivered today but isn't actually anywhere near a local depot YET.AVOID THIS COMPANY AT ALL COSTS!! EDIT FOR UPDATE: 6days in they haven't shipped yet so it won't make the 8days delivery even if you include weekends. Another company have agreed the same price and delivery within a few days so it will probably arrive before this is even dispatched. I was told yesterday morning it was packed and ready to go... This morning I was told it magically missed the van and will be sent tomorrow (day 7). So if you need your products this side of Christmas I wouldn't shop here. I've asked for a refund and gone to another company. I ordered something from Australia the same day and it's arriving today so it has nothing to do with it being in Germany!

Don't expect fast shipping, 5days in they haven't actually shipped it yet. They did respond to my email to say it would be shipped today but as its coming from Germany I am probably going to have to just buy from elsewhere in the meantime as I have some escapee ducklings. It does say fast shipping on their website which I was happy about but they don't actually ship fast at all

Quality products, delivered when they say they will be, with excellent customer service. Germany based makes it longer for UK delivery but the quality of items from other suppliers I've tried doesn't match.

I've spent a week now trying to contact them through their phone number and the call gets cut off. I've had no response to my email either so it makes me think this company no longer exists. I will try again on Monday but if that fails I will go through my bank to report them as a scam/ fraud company. I highly recommend not using this company and seek products from a different website. The prices might seem attractive but I wish I spent a bit more somewhere else.

Great quality products. I have ordered from Voss several times and will do again. Don't expect next day delivery as the are in Germany.

Worst Ag company I've ever used. Order was to be shipped from Germany, even though no mention of that on their site (told it is on their site but search showed nothing). Then told the shipping will be delayed and I asked for the order to be cancelled.

Still waiting on the refund and about to raise Paypal complaint. Customer support just didn't care too.

The delivery is awful. I was quoted 3-8 days for a delivery that I payed £12.99 for and it took 21 days for it to arrive.
When I emailed they couldn’t do anything to help and lied by saying they are switching away from UPS at the end of the month (they haven)

Their website is full of lies. NOT Quick delivery, immediate warehouse stock.

All the metal elements of every product rust within 2 weeks even if they’re galvanised. The plastic on every product fades VERY quickly.

Ordered 5 July, despatched (according to them!) on 18 July, but still not arrived by today, 21 July.
Website says "Warehouse stock immediately available" and "quick despatch"!
Not really clear on website that the warehouse is not in the UK and certainly little evidence of German efficiency!!!
I like their products but this is very poor.
UPDATE:
FINALLY ARRIVED TODAY (25 JULY) BUT MISSING A PART WHICH HAD CLEARLY FALLEN OUT AS SO BADLY WRAPPED.

The item I ordered showed as being in stock with delivery in 3 - 8 working days. I placed my order on 25th June and by the 6th working day there was no indication of any progress.
The parcel ultimately arrived on the morning of the 10th working day. Why can't they just say delivery in 7 - 10 days.

Item ordered stated 3 to 8 business days for delivery 3 to 8 weeks would be nearer the truth. Customer Service keep telling you it will be dispatched following day!! It won't be!!
When item arrived was good quality and am pleased with it.

I have bought many cat scarers from Voss electric-fence over the past few years since they used to sell them on Amazon.co.uk.
After my first two orders, both for two units, I started to buy them direct from Voss. Not that they are particularly cheaper, but I haven't found them on Amazon recently.
These cat scarers are slightly different to others as they can solar charge in sunlight. That saves on buying batteries or having multiple electric cables - we currently have five scarers at the back (facing south) and one at the front. Saving on battery purchases is therefore an important thing when I choose a cat scarer. Solar charging is a good idea but it also means that rain can easily get inside the cat scarer.
As a result, like many cat scarers these don't last. Some will last for a year and some will last for a bit longer. All of ours have now been upgraded to the latest model and all are under one year old. I shall be watching carefully to see if any fail before they are a year old because one once did so and, to their credit, Voss replaced it with no quibble.
My main grumble is the time it takes them to send stuff after payment. For some reason it takes them 4 days to package them and buy the courier label. Once UPS get the parcel then they deliver it in a timely manner but I'm uncomfortable with a supposedly UK company having my money for "up to 8 days" when they seem to take so more of that time than they need to in picking and packing it. In my humble opinion it should not take 4 days to put 2 cat scarers into a mailing box that fits them perfectly, before buying a mailing label. They could easily have them already boxed up and ready for mailing as there is a small price reduction for buying two at one time.
The packing process could be improved.
Meanwhile my north facing front lawn has had to suffer because my previous Voss cat scarer failed.
At least I now have one spare that I can slot in when the next one fails.

Terrible customer service ordered products and been waiting 3 weeks for delivery supposed to be 4 days! Their reply eventually got email asking if wanted to cancel or wait 'up to me'

NO PHONES EITHER ... only comms is email and they take ages to answer AVOID

I ordered 1 roll of stock fencing with 5-8 working day delivery option. It's been 21 days now and I'm still waiting.

Customer service is not helpful if you can even get a response on the phone (I hung up after 47mins on hold) or several emails (8 days to get a response).

I finally got an update on where my order was (Germany it turns out), parcel tracking information and an email response from customer services after posting this bad review.

Fingers crossed for the returns procedure to be better.

Wish I had read the reviews in first instance.
Bought the autumn leaves bird table for 90 birthday present. After payment I thought I would just check about the delivery of the supposed “in stock” item and delivery of 3- 8 days.
Well the phone call didn’t go well at all. The item is in stock but in Germany!!!
It then gets shipped to GB then the delivery begins and they can’t guarantee delivery.
So disappointing. Ensure the delivery dates etc prior to you ordering. I have went through PayPal to raise my complaint.