Edward Fraiser is a TERRIBLE company to place a purchase. They never admit when in fact they have not well described an item and its color. Their return/refund policies are not even slightly customer... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do NOT order from this company. DNS is registered in Canada; phone number is British, but returns are often being sent to China. The company claims they have a hassle-free return policy, but when... Se mer
The photos disarmed me from anticipating how horrible the clothing could be. Worst experience possible. Mens medium in pants proportions where all over the range, too short and fat or tall and skinny.... Se mer
I bought a denim jacket that must have been manufactured using noxious chemicals. Despite washing many times, soaking in vinegar and other suggested ways, and letting it sit in my shed for months, ev... Se mer
1,4
Mycket dålig
150 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Don't waste your money
All of the items I bought are the wrong size... no labels to actually confirm what size they are but bought 2 of the same item in different colours and they are completely different sizes, tried contacting them through the website and also return email and have had no response.
20 juni 2024
Omdöme utan inbjudan
Edward Fraiser "Cashmere" jumper…
On May 29 I ordered a "Cashmere" jumper from Edward Fraiser whose website would indicate that this is a company in USA. I received the garment in a plastic bag on June 19 direct from China. No return address.
On opening the garment it was immediately noted to not be Cashmere but merely a cotton blend. There was a pull on the neck line( no biggie) and then when my husband tried it on it would appear that maybe the sleeves are inserted incorrectly and is basically unwearable. There are no tags at all on the garment, no size, no fabric content and no care instructions let alone an Edward Fraiser label. I have written to the company twice without reply even though the website states that any enquires will be answered within 48 hours. It is now 20 days since I first contacted the "Customer Care" team and still no reply. I require a refund of the $91(inc postage) this piece of garbage cost me without it costing me even more money to return it. Be warned do not deal with this shonkey company.
29 maj 2024
Omdöme utan inbjudan
ordered cashmere jumpers
ordered cashmere jumpers
there are no labels on the jumpers and an expert analysis indicates there is no cashmere
i have asked the company to confirm they stand by the description on the web site
awaiting answer
5 juni 2024
Omdöme utan inbjudan
Questionable returns policy - but responsive and issue resolved
Ordered a package online which I wished to return. It turns out that they require me to return the item to the US (I am in the UK) at my cost; which would be more than the garment is worth. They have offered a 30% refund which I have accepted as the only logical option. I will be surprised if this is received.
Their location is not evident on their website and their policies are extremely onerous against the consumer. Their t&c's state that German law applies. Very strange for a US returns policy. All very suspect and opaque. There is no trust here. DTC brands have to create trust with their customer base and this is the worst online experience I've had in a long time. I feel taken advantage of and cheated.
Since the above review at 1 star the company has responded quickly and arranged a full refund. They have explained they are a new company in the process of getting their logistics right. I have therefore changed the review, perhaps generously, to 4 stars.
30 maj 2024
Omdöme utan inbjudan
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