Good service, prompt and clear when item despatched and could be expected. Cashmere scarf lovely and will be well received as a gift. Item arrived in largish box duly labelled with company name so wou... Se mer
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Det här tycker kunderna
Experience 1st te very good easy to order and pleased with the packaging a d time set of delivery .will make a wonderful Christmas gift for friend. Thank You.
I bought the cashmere scarf as part of my son's 50th birthday present. He was thrilled with it and very much appreciated the quality of the product and the beautiful packaging. It absolutely "nailed... Se mer
The product (cashmere scarf) is gorgeous, it’s a gift for my sister in law and she loves the colour. Packaging is luxurious as befitting for the item. The customer service was excellent as I had an is... Se mer
Företagsinformation
Skrivet av företaget
Edinburgh Cashmere is a fashion brand, designing and producing Pure Lambswool and Pure Cashmere Scarves, Stoles and Mini Capes. This is the authentic and original Edinburgh Cashmere Brand in the UK.
Kontaktuppgifter
21 Young Street, EH2 4HU, Edinburgh, Storbritannien
- 0131 370 8705
- contact@edinburghcashmere.co.uk
- edinburghcashmere.co.uk
4,3
Utmärkt
136 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 70 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
100% recommend
Arrived quickly, beautifully wrapped and fantastic scarves- great quality, for gifts and everyday wear
16 november 2025
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
No gift box sent
No gift box sent, birthday present was ruined then was promised the gift box would be with me in 24 hours, and it still did not arrive. Terrible customer service
14 november 2025
Svar från Edinburghcashmere
Hi dear , We’re very sorry to hear about your experience, and we completely understand your frustration especially as this was for a birthday gift. This is certainly not the level of service we aim to provide.
The gift box should have been delivered to you as promised, and we sincerely apologise that this did not happen. We would really like to resolve this for you as quickly as possible.
Could you please contact us directly at sales@edinburghcashmere.co.uk
with your order number so we can send a replacement gift box immediately or arrange an alternative solution for you?
The parcel arrived when expected
14 november 2025
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
I never received my item.
19 december 2024
Svar från Edinburghcashmere
Hi Scott,
We sincerely apologise for the inconvenience caused due to the delivery issue, and we truly appreciate you bringing this to our attention. Your feedback really matters to us and helps us improve our service.
As per your order details it was placed on December 8, 2024 and we have dispatched your order on 09 December 2024, according to our previous email communication you have mentioned the shipping address provided by you had an incorrect postcode, , if you have still not received your order .
Please accept our sincere apologies for the inconvenience caused. We would be more than happy to attempt a redelivery for this order once you confirm the correct shipping address via email.
no customer service
sent wrong item. Did not engage or attempt to rectify the mistake.
20 december 2024
Svar från Edinburghcashmere
Hello Isaac,
We are very sorry for the inconvenience caused, and we truly appreciate you taking the time to share your feedback. Your feedback genuinely matters to us and helps us improve our service.
As per our records, your order was placed on 27 November 2024 on Wednesday and was successfully delivered on 29 November 2024, Friday.
Following the delivery accept our apology if you have sent the email regarding the incorrect item but according to our records we have not received it .
If you had previously contacted us about this matter and did not receive a response, We would be grateful if you could share a copy of the email you sent, we would be more than happy to resend the correct order to you with the next day delivery. Once again, we apologise for the inconvenience caused, and thank you for your valuable feedback.
Present from hubbie and was so pleased
Present from hubbie and was so pleased. Loved my presents xx
28 juli 2025
Omdöme utan inbjudan
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
Beautiful scarves
Box came like it was run over by a truck but the scarves were in great shape. Beautiful colors.
Thank you
14 november 2025
Svar från Edinburghcashmere
We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
Excellent customer service
Excellent customer service
I ordered two handbags the same - unfortunately due to high demand only one was available for despatch. A lovely customer service person contacted me and offered me options - I chose to have the one like I ordered and a similar one. They were both beautiful quality - well packaged and presented. I was delighted with this
14 november 2025
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
Beautiful and warm
I bought several scarves for Christmas presents and they were quite a hit. I admit, I kept one for myself and love it!!! Super buy for Colorado winters!!! Thank you!!
19 november 2024
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
It was very quick and very nicely…
It was very quick and very nicely wrapped and the packaging’s very great
14 november 2025
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
Very pleased customer
First time I have placed an order with this Company.
I was very impressed with the service, quality, packaging and fast delivery. Will definitely use this Company again,
14 november 2025
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
Terrible
Terrible, never picked up the telephone was on hold for over 40 minutes twice. Placed an order and wanted to change delivery address, sent an email within 20 minutes of placing th eorder requesting change. Received an email 5 days later saying they couldn`t change the delivery address.
22 oktober 2025
Svar från Edinburghcashmere
Hi Mimi ,
Thank you for bringing this to our attention. Please accept our sincere apologies for the inconvenience caused this is certainly not the experience we want our customers to have.
After reviewing our records, your order was placed on 12 October 2024 and was dispatched on 13 October 2024. Unfortunately, we did not receive any confirmed email from your end regarding an address update before the order was dispatched , please accept our apology for the inconvenience also regarding the delay in communication we have tried improving this as well.
If there is anything further we can do to assist please let us know .
Thank you for your feedback it helps us improve our services.
fast delivery and great quality clothes
19 november 2025
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
Sent me the wrong products wrong colour…
Sent me the wrong products wrong colour and different items that I didn’t order .
19 november 2024
Svar från Edinburghcashmere
Hi Charlie,
Thank you for your feedback we really appreciate you taking the time to share it with us.
However, based on the email address provided, we have not been able to locate any order associated with your details. We would greatly appreciate it if you could please share your order number or any order-related information with us via email, so we can look into this for you as quickly as possible.
We look forward to assisting you further.
Excellent purchase.
Firstly, I would praise the quality of the cashmere jumper which I bought as a gift: ultra-soft, warm of course, and a beautiful colour. I have bought your cashmere before and have always found this to be so. The ladies who served me were warm, helpful and interested. i rate your cashmere highly because it's always of a high quality and it washes very well.
10 november 2025
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
A complete scam
A complete scam. Goods never arrived and never got my money back. Avoid!!! I emailed and called numerous times, but never got a response or a refund.
18 december 2024
Svar från Edinburghcashmere
Hi Mike ,
Accept our sincerely apologise for the inconvenience caused. This is certainly not the experience we want any customer to have.
We have not received any email from your end regarding non-delivery of the order, we already send you the email .
We would be more than happy to, resend the order and process the refund .
Asked for a review for a purchase I…
Asked for a review for a purchase I didn't make. Bizarre
19 november 2025
Svar från Edinburghcashmere
Hi Fiona,
Please accept our sincere apologies for the inconvenience caused. This was not our intention, and we understand how confusing this must have been.
It appears that the review request may have been sent in error. We are currently looking into this to ensure it does not happen again.
Thank you for bringing this to our attention your feedback helps us improve our systems and services.
Beautiful scarf
29 september 2025
Svar från Edinburghcashmere
Thank you so much for your fantastic review! We truly appreciate your kind words and your support for the Scottish Heritage Edinburgh Cashmere brand. Your feedback means the world to us, and our entire team is grateful for your love and support. We look forward to serving you again
Stolen my money
A year ago I purchased a scarf. When it arrived it smelled of mothballs and didn’t feel like cashmere at all and was all dry and scratchy. I sent the product back as per their returns policy (I paid for the return parcel). 11 months later I’m yet to receive my refund and I’ve chased numerous times by phone and email.
19 december 2024
Svar från Edinburghcashmere
Hi Riley,
We sincerely apologise for the inconvenience caused, and this was never our intention. We completely understand your frustration for the experience you have had.
We have sent you an email regarding your refund it has been successfully processed. Please accept our sincere apologies for the delay and for any distress this situation may have caused.
Your feedback genuinely matters to us, and we have been actively working to improve our services to ensure a better experience for our customers going forward.
Thank you for bringing this to our attention.
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