Ecwid by Lightspeed Omdömen 431

We like how Ecwid integrates into our Clover Point-of-Sale System and we were able to make our own online shopping experience for our customers!

Developer here, established, some large Ecommerce clients... I wanted to look at this product, I've historically been a fan of Lightspeed so this was extremely interesting to me, I am actively looking for headless options...

They would even give me a trial. How are you meant to assess something without a trial? I wanted to try 2 features based on the membership system, which is in one of the higher packages. And they said, "We don't have free trials, I am sorry about that.".

It's a shame, as the software genuinely looks good, just shocked their customer service doesn't match that of Lightspeed

Ecwid is great.
I was helped immediately when asked for assistance and they even gave me 1 free month membership after I paid for a year service.

Unlike other companies Ecwid seems to really care about their clients and I feel more accepted than tolerated, also they do not push this radical far left wing agenda on their social media which other providers do.

They are professional, friendly and a great alternative to Shopify

Great job Ecwid!
MAGA !!

I am very happy with the website, works perfectly, it is quite simple and easy to use, for clients to navigate also. I made it to look very professional ( according to people that know me) and it wasn’t difficult. I would again choose Ecwid.

My ecwid account was banned just because it was in Russia.
Upd. No other services like Google, Notion or anyone else banned the whole account - only Ecwid.

As a business we never found Ecwid an effective route to market: our sales dropped off immediately and drastically following the move to Ecwid.

However, the final straw came when Ecwid made unauthorised, and apparently untested, changes to our site rendering Paypal inoperable.

WORST CUSTOMER SUPPORT! I WAS TOLD TO WAIT FOR RESOLUTION TO MY CONCERN FOR MORE THAN TWO WEEKS AND I HAVE NOT RECEIVED ANY FEEDBACK. THE ISSUE WAS NEVER RESOLVED AND I WAS MADE TO WAIT, OVER AND OVER AGAIN!

As an "old" person with limited technology experience, I have found customer support at Ecwid both fast and reliable for my sometimes "probably silly" questions. I have instant site and there have been times when they have helped me navigate some special options and send me coding, as well as explained things I didn't quite understand. I have been completely satisfied with their chat feature, being skeptical at first. Not only do the helpers have cute name (e.g. "Pinky"), which is really irrelevant, they really dig into what is needed and instead of feeling like they have to move on to the next person, they get into the nitty gritty. With other help chats, I have experienced long delays because you can tell they are helping more than one person at a time. Here, it feels like they are right with you the whole time, even if they aren't. They really seem focused on me and my issues when we are engaging. One time, I was being helped for 45 minutes, with issues being resolved the whole time. Having a full transcript of all the interactions sent to email is also so helpful for later. Although this is dated for a specific date, since the date I opened my store they have consistently been nice and helpful. I honestly don't understand the negative reviews. I have had nothing but good results, solutions, and confidence that they have helped improve MY customers' experiences.

My experience with Ecwid has been very good so far. Been using their free plan for a long time but decided to upgrade to the next level lately. Customer support is very helpful, friendly and fast (chat). Even though it is a little pricy for me, it is worth the money!

Dear Lightspeed/ecwid Payments Team,

store id 83209575

I am writing to express my frustration and concern regarding the recent issues I've encountered with your payment processing service. Initially, I was authorized to process credit card payments through your platform. However, after receiving some orders, I have now been informed that you cannot pay me for these transactions.

Despite multiple attempts to resolve this matter, including contacting support three times and sending two emails, I have received no response or guidance on how to access the funds you are holding. My clients are waiting for their products, and this situation is severely impacting my business.

This experience has been extremely disappointing and has jeopardized my chances of succeeding as a seller on Ecwid. The lack of communication and resolution is unacceptable.

I strongly advise others to avoid using Lightspeed Payments. The customer service is unresponsive, and the prices are now excessively high.

Please address this issue immediately and provide me with a solution.

DONT USE
STAY AWAY
Stay away, they will close your website without giving you any notice or any reasons , causing financial damage , defamation and denigration they’ll support. It’s absolutely useless as I sent 2 emails , and nobody answered yet .
I had orders on my website which were dispatched to my customers and because they closed my website the customers got scared and asked me for a refund leaving me out the money and without the product because it’s already on the way to the customer but ECWID won’t care about this all they want is to ruin fresh businesses
I will give them -10 starts but that option it’s not available unfortunately

Sudden increase less than 2months with too many restrictions for a £30 per month e-commerce platform
I have a store with Shopify and I pay £25 monthly with more e-commerce solutions
Eg being able to send recovery emails for abandoned cart, templates for promotion emails , live chats with customers and more

I plan to move my store soon .

Summary: The true test of quality of any e-commerce platform is how they work with you when a competitor tries cheap tricks to take you down. Ecwid failed us immediately at all levels. Do not use them if you have a successful e-commerce, they may cause serious financial damage to your business through their incompetence and untrained staff.

2 stars because the e-commerce platform works, but minus 3 because they are truly incompetent/ inexperienced on how to treat their successful ecommerce customers when facing illegitimate threats from competitors that inevitably happen when you have a successful platform. Had an e-commerce on their platform running smoothly for 6 months with ecwid, quickly grew to an average of $50k sales / month. Then one morning they suddenly shut down our platform, without any notification or information. Had to reach out to find out what was going on, nobody seemed to know until after several hours someone said they had received a claim of copyright infringement, would not know from whom and never shared it with us (which by the way turned out to be some automated email with no legal basis - the sender tried doing it again to us directly after rebuilding our website website on woocommerce). It wasn't even a DMCA take down notice, which then hosting platforms legally have to comply with, no matter if right or wrong. Yet ecwid never shared or notified us properly of any of that, never shared with us the details nor did they give us the benefit of doubt. They just immediately shut our business platform down - causing us severe financial damage. The way this was handled by them was completely amateurish, the customer support staff were very confused and no higher level person ever reached out. Currently discussing with our lawyer on taking legal action against ecwid for the damages caused, or to just move on from the headache and financial damage and focus on our growth.

Hände weg von diesem unseriösen "Verein" !

Die behaupten zunächst, dass "alles ganz einfach und schnell" geht wenn man sich dazu entschließt bei denen einen Onlineshop zu eröffnen.
Alleine diese Behauptung ist schon eine dreiste Unverschämtheit, denn man sitzt in Wahrheit stundenlang daran erstens den Webshop selber visuell mit Grafiken und Textinhalten zu gestalten; und zweitens, die meiste Zeit aber schlägt mit der Produktverwaltung zu buche.
Der Oberhammer im negativen Sinne, (was keineswegs von Ecwid zuvor erwähnt wird)
dass, sollte man zunächst mit dem "Freeplan" starten, stellt sich im nachhinein heraus, dass man lediglich bis zu fünf (!) Produkte zum verkaufen an Kunden in den Shop integrieren kann. Ab dem 6. Produkt heißt es seitens Ecwid ganz plötzlich "ätsch, willst du mehr Produkte in deinem Shop haben, musst du dafür bezahlen".
Echt, bodenlose Unverschämtheit, werde dafür sorgen dass sich das lawinenartig im Netz herumspricht !!

Nachtrag/Edit:
Die dubiosen Machenschaften von Ecwid (Hersteller: Lightspeed) gipfeln in weiterer Dreistigkeit: WO gibt es denn so etwas dass man falls von einem Unternehmen im Internet bei einem Projekt Hilfestellung durch den angebotenen Support in Anspruch nehmen soll, dass man dafür in eigentlich schon krimineller Abzocker Manier auch zur Kasse gebeten wird mit dem Hinweis: "willst Unterstützung vom Support, mache ein upgrade deine Plans" ...
*ohne Worte* ...
Ich betone es hier an dieser Stelle in aller Deutlichkeit: HÄNDE WEG von Ecwid von Lightspeed !!!!

Ecwid is easy to use and keeps me informed. Payments are processed, and I am immediately notified of the transaction. I can then easily print the purchaser details and mail product the same day. Fees are very reasonable, and assistance is easy to obtain. I've never had an issue with Ecwid, and would recommend anyone looking for an e-commerce solution to use Ecwid. I have used Ecwid for over three years.

It was quite easy to build my store. However, at my plan, which is The "ventutra" plan, they only allow you 100 pictures or products. Which, is fine. What is not fine is that on this plan there's no abandoned carts app unless you change your plan to the higher plan. Which is an extra $15.00US a month. Also any other app like a currency app is extra. And most app you can't use unless you upgrade. Now, they are charging more per month. If you want to leave during your paid year, they don't give you a refund. That kind of sucks. The BUY button did not connect you anywhere, so your customers couldn't even you buy if they wanted to.
It sucks...

One of the worst, I took their basic plan of $19, and once I am done setting up store, I received an email that package is revised to $25, I change my plan to suspension plan which is $5 per month with all data, and next day received an email saying that it is revised to $10 per month, I am thinking of ending this and switching to shopify otherwise every new day, they keep increasing charges.

Ecwid has managed to make e-commerce so terribly limited and complicated. It is incomplete, and functions that should be given are not available. I have built 100+ e-commerce sites myself, but even so, with every new process I have to contact their customer service, it is however very good, nice and helpful which deserves the stars I give.

I loved Ecwid until they increased the pricing in 2024. I'm currently deleting all my products and revamping my entire website. I refuse to pay that kind of hike despite all the new features they are adding.