The wood pellets ordered were good quality & price & (mainly) delivered on time. However, part of my order was damaged in transit by courier & undeliverable. Contacted Ecoblaze by phone & within the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Se mer
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I use the wood pellets I purchased from ecoblaze a week or two ago when they arrived they were packaged as CAT LITTER. I spoke to A customer services representative regarding this and I was assur... Se mer
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Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Se mer
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Företagsinformation
Om ecoblaze
Skrivet av företaget
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktuppgifter
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Storbritannien
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Utmärkt
605 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ecoblaze
Thank you for your fantastic feedback! We’re delighted to hear that you were happy with the price, the product, and the speed of delivery.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review here:
https://g.page/r/CUNM9QJ07AXkEBM/review
We really appreciate your support.
Kind regards,
KM
Wood burnt well.Delivery was very…
Wood burnt well.Delivery was very fast.Very pleased.My got to log supplier now.
28 februari 2026
Svar från ecoblaze
Thank you for your lovely review!
We’re so pleased to hear the wood burned well and that you were happy with the fast delivery. It’s fantastic to know we’re now your go-to log supplier — that really means a lot to us.
We appreciate your support and look forward to supplying you again soon!
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
Svar från ecoblaze
Thank you for your great feedback!
We’re so pleased you’re happy with the packaging and the product. We really appreciate you taking the time to leave a review and look forward to serving you again soon.
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
Easily ordered and delivered very…
Easily ordered and delivered very quickly 😀
A great product to use, lights the fire with ease, clean and odourless.
20 februari 2026
Svar från ecoblaze
Thank you so much for your wonderful review 😀
We’re delighted to hear that ordering was easy and delivery was quick. It’s great to know you’re happy with the product and that it lights your fire with ease while staying clean and odourless.
We really appreciate your feedback and look forward to serving you again soon!
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
Always quick delivery
Always quick delivery. They are the best firelighters, no mess, no smell, and light easily every time.
I’ve introduced them to my son and my step son, they love them too
26 februari 2026
Svar från ecoblaze
Thank you so much for your fantastic review!
We’re delighted to hear you’re happy with the quick delivery and that you find them the best firelighters — clean, odourless, and easy to light every time.
It’s especially lovely to hear you’ve recommended them to your son and stepson too — that really means a lot to us! Thank you for your continued support
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
I still haven't received my order
I still haven't received my order. Had to phone Ecoblaze to find out when I could expect delivery. It hasn't been sent so a further order was raised. Awaiting it's delivery.
19 februari 2026
Svar från ecoblaze
Hi Hilary,
Thank you for your feedback. We’re very sorry to hear that you hadn’t received your order and that you had to contact us to find out what was happening.
We understand how frustrating this must have been. As discussed, a further order has now been raised and is being processed for delivery. We are monitoring this to ensure it reaches you as soon as possible.
Please accept our apologies for the inconvenience caused, and thank you for your patience.
Kind regards,
KM
Ecoblaze Wood Wool Firelighters
We have used these for a long time now and wouldn't use anything else. You only need one or two to get your fire started and they're brilliant.
Delivery was very quick as well.
19 februari 2026
Svar från ecoblaze
Thank you for your continued support — it really means a lot to us!
We’re so pleased to hear you wouldn’t use anything else and that just one or two does the job for you. That’s exactly what we aim for — simple, effective, and reliable every time.
Great to know delivery was quick as well. We truly appreciate your lovely feedback and look forward to supplying you again soon!
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
They make lighting our wood burner so…
They make lighting our wood burner so easy and quick
25 februari 2026
Svar från ecoblaze
Hi Pauline,
Thank you for your feedback! We’re delighted to hear that our firelighters are making it easy and quick for you to light your wood burner.
We really appreciate your support and look forward to supplying you again.
Kind regards,
KM
So quick from ordering to delivery
So quick from ordering to delivery. I ordered 1 box of 200 ecoblaze firelighters at 13:30 and these were delivered and received just after 10:00 the next day. Excellent process
19 februari 2026
Svar från ecoblaze
Hi Coulis,
Thank you for your fantastic feedback! We’re delighted to hear how quickly your order of 200 Ecoblaze firelighters arrived — that’s exactly the level of service we aim to provide.
It’s great to know you were pleased with the whole process from ordering through to delivery. We really appreciate your support.
Kind regards,
KM
Excellent fire lighters
Excellent fire lighters. Will buy again and would very much recommend
23 februari 2026
Svar från ecoblaze
Hi Sam,
Thank you for your great feedback! We’re delighted to hear you’re happy with the fire lighters and that you would recommend them.
We really appreciate your support and look forward to your next order.
Kind regards,
KM
Box of 200 lighters delivered in a…
Box of 200 lighters delivered in a couple of days. Two lighters very effective, odourless excellent size kept with kindling.
18 februari 2026
Svar från ecoblaze
Hi David,
Thank you for your feedback! We’re pleased to hear your box of 200 lighters arrived quickly and that you’re finding them effective, odourless, and a great size to keep with your kindling.
We really appreciate your support and look forward to supplying you again.
Kind regards,
KM
It does exactly what it says on the tin
Delivery was prompt and the product did a superb job of renovating my stove which had some rust after a chimney leak. A light sand and three applications and it is as good as new. The cream is easy to apply and there is no danger of damage to surrounding areas or runs as with a spray. I highly recommend it.
18 februari 2026
Svar från ecoblaze
Hi Neil,
Thank you for your fantastic feedback! We’re delighted to hear that the product worked so well in renovating your stove and that you found it easy to apply. It’s great to know the finish turned out as good as new and that you appreciated the control compared to using a spray.
We really value your recommendation and your support.
Kind regards,
KM
Svar från ecoblaze
Hi Janet,
Thank you for your feedback! We’re pleased to hear that you were happy with the price and that your delivery arrived on time.
We really appreciate your support.
Kind regards,
KM
Ecoblaze are tops.
Great company as they always deliver. Great prices and speedy delivery. I highly recommend Ecoblaze.
22 februari 2026
Svar från ecoblaze
Hi Roger,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our prices, speedy delivery, and consistent service.
Your recommendation really means a lot to us — thank you for your continued support of Ecoblaze.
Kind regards,
KM
Svar från ecoblaze
Thank you for the five-star review!
We’re so glad to hear that you’re happy with both the quality of your fuel and the delivery service. We look forward to helping you keep the fire burning in the future! Kamva - CS Team
Good product and nice sized as we have…
Good product and nice sized as we have had some previously from other companies which were rather small and therefore we ended up having to use 2 at a time.
Quick delivery although not 1-2 days as Evri is used which is very hit and miss in our area. Not the fault of Ecoblaze..
16 februari 2026
Svar från ecoblaze
Gemini said
Thank you for the detailed feedback!
We are delighted to hear that you’re finding the logs to be a much better size than what you’ve received elsewhere—getting that "single-log burn" right is key to making the fuel last.
Regarding the delivery, we appreciate your patience and your understanding that the local courier schedule can vary. We're glad they got to you relatively quickly regardless! We’ll keep your comments about the 1-2 day window in mind as we monitor our shipping partners.
Thanks for choosing Ecoblaze! Kamva - CS Team
A quality product
A quality product, I have tried other options (a bit cheaper) but not the consistent quality,
20 februari 2026
Svar från ecoblaze
Thank you for the fantastic review!
We really appreciate you highlighting the consistency of our fuel. While it’s often tempting to try the cheaper alternatives, we take a lot of pride in ensuring our quality never wavers so you get a reliable burn every time. It’s great to know that the difference is noticeable!
Thanks for choosing us and for the support. Kamva - CS Team
Excellent products at great prices.
Excellent products at great prices.
I was however disappointed to see my latest order being shipped with the worlds worse courier (Evri).
I know delivery is free and that’s great but I’d rather pay for delivery and have it delivered by a decent courier.
Probably won’t order again.
16 februari 2026
Svar från ecoblaze
Thank you for your honest feedback. We're glad you enjoyed the product and prices, but we are truly sorry to hear that the choice of courier has discouraged you from shopping with us again.
We know how much a delivery experience can make or break an order, especially in areas where certain couriers are less reliable. We use various partners to keep our delivery free, but we take your comments about wanting a premium shipping option seriously.
I’ll be passing your feedback directly to our logistics team as we are constantly reviewing our courier performance. We’d love the chance to win you back in the future. Kamva - CS Team
Great product Poor service
Using Evri in The Borders means we are highly unlikely to receive our orders the next day as promised. If at all often.
When the boxes were late I tried to contact you but your email bounced back and your phone lines were constantly engaged
16 februari 2026
Svar från ecoblaze
Thank you so much for reaching out!
We really appreciate your feedback. We will have our technical team look into the issue you experienced with the emails.
We are very sorry to hear about the delays. We will escalate the matter and have out Customer Service Team look into this. Kamva - CS Team
Fast & free delivery-discounted product
Made the order via the Facebook webpage as the product was on offer (50% cheaper than I usually pay). Ordered at the weekend, product arrived on the following Tuesday. Great comms throughout with fast and free delivery 👍
15 februari 2026
Svar från ecoblaze
Thank you for the fantastic 5-star review!
We’re so glad you were able to snap up that deal on Facebook—50% off is a win in anyone’s book! It’s great to hear that the communications kept you in the loop and that the delivery arrived so quickly after the weekend.
We appreciate the support and look forward to seeing you for your next order! Kamva - CS Team
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