Good morning! I was using your charcoal yesterday at an event for a regular customer in Oxfordshire. Rather then use 'regular ' supermarkets charcoal, ive decided to try your charcoal. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great product, been braaing both in South Africa and the UK for 50 years and beside wood, the charcoal is the best I’ve ever used. Prompt delivery, I cannot recommend this product highly enough… Wel... Se mer
Great price for this Charcoal at 20% off but it wasn't delivered next day as suggested, took 2 days for delivery hence 4 stars
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Se mer
Företaget har svarat
Företagsinformation
Om ecoblaze
Skrivet av företaget
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktuppgifter
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Storbritannien
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Utmärkt
639 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent product and service
28 februari 2026
Svar från ecoblaze
Thank you so much! We really appreciate the 5-star review. "Excellent product and service" is exactly what we strive for with every order. We’re glad we hit the mark for you, and we look forward to your next order!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review. Kamva - CS Team
The firelighters are excellent and…
The firelighters are excellent and following an email to Ecoblaze regarding packaging damaged in transit involving the loss of some of the contents a new box of firelighters was delivered. Can't fault them on the ethics.
Despite the above five stars Ecoblaze could improve by actually responding to emails. The replacement firelighters were sent without any reply to my correspondence and the invoice stated the full price rather than zero.
24 februari 2026
Svar från ecoblaze
Thank you for the 5-star review and your honest feedback. We’re glad we could quickly replace the damaged firelighters for you!
We hear you regarding the communication. While we prioritized getting the replacement shipped immediately, we missed the mark by not sending a confirmation email first. We'll work on matching our fast actions with better updates in the future.
Regarding the invoice, the price shown is a courier requirement for the manifest; please rest assured there is no balance due from you. Thank you for helping us improve!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review. Kamva - CS Team
The firelighters are a great product…
The firelighters are a great product even better as they was in the sale and very quick next day postage excellent service service as always
6 mars 2026
Svar från ecoblaze
Hi Gavin,
Thank you for your feedback! We’re thrilled to hear that you’re happy with the firelighters, the next-day delivery, and the service you received.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Svar från ecoblaze
Hi Michael,
Thank you for your feedback! We’re pleased to hear that your order was delivered punctually and that you’re happy with the product.
If you have a moment, we’d be very grateful if you could also share your experience on Google:
https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Excellent fire starter…
Good value product (starts fires every time); delivered as promised; and eco to boot!
26 februari 2026
Svar från ecoblaze
Hi Nick,
Thank you for your feedback! We’re delighted to hear that you’re happy with the product, the reliable delivery, and that you appreciate the eco-friendly aspect.
If you have a moment, we’d be very grateful if you could also share your experience on Google:
https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Svar från ecoblaze
Hi Robin,
Thank you for your feedback! We're really pleased to hear you found the service efficient.
If you have a moment, we’d be very grateful if you could also share your experience on Google:
https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Svar från ecoblaze
Hi Bernard,
Thank you for your great feedback! We're really pleased to hear that you’re happy with the quality of the firelighters and kindling, and that the delivery was nice and quick.
If you ever have a moment, we’d really appreciate it if you could also share your experience on Google:
https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Svar från ecoblaze
Hi Sandra,
Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with both the product and the service.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review here: https://g.page/r/CUNM9QJ07AXkEBM/review
Thanks again for your continued support.
Kind regards,
KM
Reliable every time
So easy to order & pay online.
Very quick delivery & kept up to date throughout. Arrived in excellent condition and as described.
Have used several times & never disappointed
2 mars 2026
Svar från ecoblaze
Hi Eve,
Thank you for your feedback! We’re delighted to hear that you found the ordering and payment process easy and that your delivery arrived quickly and in excellent condition. It’s also great to know you’ve used us several times and have never been disappointed.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:
https://g.page/r/CUNM9QJ07AXkEBM/review
Thanks again for your continued support.
Kind regards,
KM
Svar från ecoblaze
Hi Paul,
Thank you for your feedback! We’re delighted to hear that you were happy with the product, the price, and the speed of delivery.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:
https://g.page/r/CUNM9QJ07AXkEBM/review
Thanks again for your support.
Kind regards,
KM
Svar från ecoblaze
Hi Sandra,
Thank you for your great feedback! We’re delighted to hear that you’re happy with the firelighters and the fast delivery.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review here:
https://g.page/r/CUNM9QJ07AXkEBM/review
We really appreciate your support.
Kind regards,
KM
Svar från ecoblaze
Thank you for your fantastic feedback! We’re delighted to hear that you were happy with the price, the product, and the speed of delivery.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review here:
https://g.page/r/CUNM9QJ07AXkEBM/review
We really appreciate your support.
Kind regards,
KM
Wood burnt well.Delivery was very…
Wood burnt well.Delivery was very fast.Very pleased.My got to log supplier now.
28 februari 2026
Svar från ecoblaze
Thank you for your lovely review!
We’re so pleased to hear the wood burned well and that you were happy with the fast delivery. It’s fantastic to know we’re now your go-to log supplier — that really means a lot to us.
We appreciate your support and look forward to supplying you again soon!
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
Svar från ecoblaze
Thank you for your great feedback!
We’re so pleased you’re happy with the packaging and the product. We really appreciate you taking the time to leave a review and look forward to serving you again soon.
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
Easily ordered and delivered very…
Easily ordered and delivered very quickly 😀
A great product to use, lights the fire with ease, clean and odourless.
20 februari 2026
Svar från ecoblaze
Thank you so much for your wonderful review 😀
We’re delighted to hear that ordering was easy and delivery was quick. It’s great to know you’re happy with the product and that it lights your fire with ease while staying clean and odourless.
We really appreciate your feedback and look forward to serving you again soon!
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
Always quick delivery
Always quick delivery. They are the best firelighters, no mess, no smell, and light easily every time.
I’ve introduced them to my son and my step son, they love them too
26 februari 2026
Svar från ecoblaze
Thank you so much for your fantastic review!
We’re delighted to hear you’re happy with the quick delivery and that you find them the best firelighters — clean, odourless, and easy to light every time.
It’s especially lovely to hear you’ve recommended them to your son and stepson too — that really means a lot to us! Thank you for your continued support
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
I still haven't received my order
I still haven't received my order. Had to phone Ecoblaze to find out when I could expect delivery. It hasn't been sent so a further order was raised. Awaiting it's delivery.
19 februari 2026
Svar från ecoblaze
Hi Hilary,
Thank you for your feedback. We’re very sorry to hear that you hadn’t received your order and that you had to contact us to find out what was happening.
We understand how frustrating this must have been. As discussed, a further order has now been raised and is being processed for delivery. We are monitoring this to ensure it reaches you as soon as possible.
Please accept our apologies for the inconvenience caused, and thank you for your patience.
Kind regards,
KM
Ecoblaze Wood Wool Firelighters
We have used these for a long time now and wouldn't use anything else. You only need one or two to get your fire started and they're brilliant.
Delivery was very quick as well.
19 februari 2026
Svar från ecoblaze
Thank you for your continued support — it really means a lot to us!
We’re so pleased to hear you wouldn’t use anything else and that just one or two does the job for you. That’s exactly what we aim for — simple, effective, and reliable every time.
Great to know delivery was quick as well. We truly appreciate your lovely feedback and look forward to supplying you again soon!
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
They make lighting our wood burner so…
They make lighting our wood burner so easy and quick
25 februari 2026
Svar från ecoblaze
Hi Pauline,
Thank you for your feedback! We’re delighted to hear that our firelighters are making it easy and quick for you to light your wood burner.
We really appreciate your support and look forward to supplying you again.
Kind regards,
KM
So quick from ordering to delivery
So quick from ordering to delivery. I ordered 1 box of 200 ecoblaze firelighters at 13:30 and these were delivered and received just after 10:00 the next day. Excellent process
19 februari 2026
Svar från ecoblaze
Hi Coulis,
Thank you for your fantastic feedback! We’re delighted to hear how quickly your order of 200 Ecoblaze firelighters arrived — that’s exactly the level of service we aim to provide.
It’s great to know you were pleased with the whole process from ordering through to delivery. We really appreciate your support.
Kind regards,
KM
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